Reviews
This profile includes reviews for Nationwide's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 346 Customer Reviews
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Review fromDavid A
Date: 11/21/2024
1 starDavid A
Date: 11/21/2024
Be wary of random property inspections and the risk of policy cancellation. I have a 70-year-old property insured with them, and out of the blue, they decided to do an inspection. What would you expect with a house that old? Of course, they found a list of minor issues like chipped paint and worn window frames. It almost felt like they were looking for a reason to cancel my insurance. Ive been with them for over 10 years, never filed a claim, and they had never done an inspection before. Despite this, Ive spent a significant amount of money over the years on repairssome of which could have been covered by insurance.If would avoid this company like the plague.
Nationwide
Date: 11/22/2024
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromHarvey Q
Date: 11/20/2024
1 starHarvey Q
Date: 11/20/2024
Nationwide customer hit my pick up his fault pick up was only 2 weeks old and they wanna put remanu factor part's back on itNationwide
Date: 11/22/2024
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromViktoriya K
Date: 11/19/2024
1 starViktoriya K
Date: 11/19/2024
I have had a horrible experience with Nationwide trying to close my 401k account. The first time I called them, they said my account was handled by a second party insurance company and to contact them. They gave me the wrong phone number to call so I could not reach this second party. I had to get the correct info from my previous employers HR.After getting the correct information and contacting this second party, I was told my banking information had been submitted to Nationwide and it would take 7 business days to get my money.After seven days the money still had not been deposited. I contacted Nationwide and they said they needed more information from me, and the process was on hold. They never tried to contact me, they just sat on my application.I gave them the info they needed, and they said it would take 7 more business day.Its been 2 weeks now since I spoke to them. Everytime I call, I am given different information, or I am lied too so they can get me off the phone. Its been two months since this process has started and they are still saying they don't have all of my forms, which i filled out and sent 2 weeks ago.I don't know what to do at this point. I don't think I will ever get my 401k balance returned to me.Nationwide
Date: 11/20/2024
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromHolly B
Date: 11/15/2024
1 starHolly B
Date: 11/15/2024
I contacted Nationwide about a customer of theirs that scraped my car. ****** ******* says she is denying the claim because 1. Her customer says he didn't do it ?? and he had no damage, which sometimes they don't. BUT NOW SENDS ME A LETTER STATING I WAS 50%+ AT FAULT.......RESEARCHING THIS, NATIONWIDE CAN BE SUED FOR THIS ????Nationwide
Date: 11/18/2024
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromJoseph W
Date: 11/15/2024
5 starsJoseph W
Date: 11/15/2024
Thank you, issue resolved. I appreciate your attention to this matter.Nationwide
Date: 11/18/2024
Thank you for allowing us the opportunity to resolve this matter. We have provided you with direct contact information should you need any further assistance.Review fromLuc J. Vaval
Date: 11/08/2024
1 starLuc J. Vaval
Date: 11/08/2024
On September 24, 2024, I requested a straightforward rollover of $9,240.73 from my 457 account with ********************** to my Vanguard account. I provided all necessary paperwork and specified the destination for the check. However, shortly after, I discovered several issues: Nationwide sent an incorrect amount, canceled an existing loan I have with them without my authorization, and failed to notify me. When I called to address this, they acknowledged the error and placed a stop order on the check.On October 14, 2024, Nationwide sent another check, but as of November 8, 2024, ******** has yet to receive it. Nationwide claims the check was cashed by a ************* does not use, yet they are unable to return my funds. Their customer service has been appalling, with representatives like Eyen ******* and **** ******* offering no real assistance or resolution despite repeated follow-ups. My funds have been tied up for over a month, preventing me from investing and causing financial loss since September 2024, with Nationwide refusing to take responsibility. I am considering legal action and want others to be aware of Nationwides mishandling and unprofessionalism.Nationwide
Date: 11/11/2024
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Luc J. Vaval
Date: 11/21/2024
As of November 21, 2024, it has now been nearly two months, and I still have no answers regarding the whereabouts of my money. Nationwide has failed to provide any resolution or meaningful updates.On November 14, 2024, I received a call from a Nationwide representative, **** *******, in response to my BBB review. He apologized for the inconvenience caused by the missing funds, which resulted from an error on Nationwide's part, and assured me he would resolve the issue. Despite his promises, days passed without any ************ response, I had my attorney send Mr. ******* a demand letter, insisting that my funds be returned to their intended destination. Mr. ******* assured me that I could either call him or provide a time for him to contact me with an update. I requested a call on November 21, 2024, at 12:30 PM, but once again, he failed to reach out.I attempted to contact him directly four times, leaving a voicemail, but have yet to receive any response. To date, no one at Nationwide has addressed my concerns, and my money remains unaccounted for.Nationwide
Date: 11/26/2024
Thank you for your response. We are happy to discuss this matter. Please reach out to your Nationwide contact and we will be glad to assist.Review fromLynn H
Date: 11/08/2024
2 starsLynn H
Date: 11/08/2024
Part 2 of my review. Finishing my previous thought, I was raised that if you do something to someones property or borrow it, you restore/return it in the same condition or better. The total price for original parts came out to be under $200, and there is no doubt that Nationwide could have paid it. They arent a bankrupt business. They have lots of money. Last, multiple times they attempted to take away/not pay for my rental car even though my car was not driveable and was actively being worked on in shop. I cant believe this happened at all, but it did. And in the end I was left without a car before my vehicle was done. Completely unacceptable. All of these things caused me a lot of mental stress over the time period of dealing with this, and I had to miss work because of it too which is a big deal because I am a provider at a rural clinic and if we dont have staff, we have to close down. At the end of it, they refused to provide me a rental car when my car was still being worked on. I had to return the rental car two days before my car was even ready. Direct words from the woman handling my case: I have extended the rental through [anticipated finish date], but this will be the last day and anything beyond that will not be approved. Again, completely unacceptable in my opinion, leaving me without any transportation. Additionally, and I am not trying to say that other forms of work are not important, but being a medical provider, spending years investing in my profession, spending my working life taking care of other people and their children, going out every work day to take care of underserved people in rural communities in need, and being treated this way felt very insulting. Again, these companies dont seem to care at all that we are actual people that need to sleep and work and provide for our families and arent just robots sitting at home waiting to pick up our cars. They just want to keep as much money in their pockets.Nationwide
Date: 11/11/2024
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromLynn H
Date: 11/08/2024
2 starsLynn H
Date: 11/08/2024
I was rear ended and not at fault. The driver/their insurance Nationwide claimed full responsibility for my repairs. Positives: When I needed a rental Nationwide was very quick to set that up. The two adjusters I worked with were responsive to emails and calls. The two adjusters were for the majority of it professional, knew their companys policies, and knew the information relevant to my case to answer my questions. Negatives: My adjuster told me she was "too busy" to call my shop more than once to get the paperwork she needed to ensure my rental car would continue to be available to me. This is very unprofessional and bad customer service. My rental car was set up through Enterprise, where I had to swap the car out 4 times over 3 weeks because every car I was given had some type of issue that should not have occurred, such as engine light on/electrical malfunction or a leaking tire. My agent and the employees at ********** said theyve never heard of this happening before. I asked friends and family who said they werent surprised by this and have had bad experiences as well. Nationwide refused to pay for original manufacturing parts on my vehicle, which has never been in an accident and was in great condition/had these parts prior to this accident. It is also a very nice car that I worked for years and saved up the money to purchase. They have the ability and the funds to restore my car to its original condition after their client damaged it and they took full responsibility, and research shows that after market parts are known to not fit as well and not be as reliable and can be even dangerous depending on the part replaced. If my car did not have these parts originally, it would be unreasonable for me to request them, but it did, and companies seem to care more about their service being cheap rather than doing it right and doing right by the person who owns the vehicle.Nationwide
Date: 11/11/2024
See Customer Review ID: ******.Review fromKaylin D
Date: 11/05/2024
1 starKaylin D
Date: 11/05/2024
GO ELSEWHERE FOR PET INSURANCE. They sign you up with all of their lies on what is covered and how EASY it is to file and once they get you to join that all changes. They will tell you they will get all of your pets medical records from their previous vets so you don't have to worry about that.I signed my cat up and ended up taking him in for urinary issues. Submitted the claim and it was denied because they needed "medical records" The records they should have already received during the time they signed us up. I GOT THEM THE RECORDS AND SENT THEM and they still told me they need more information. If my pet is not sick i am not taking them to the vet so therefore I do not have records other than vaccinations and issues hes had in the past.I brought him in again same issue and same thing denied "need more medical records" They are a scam **********************. DO NOT USE NATIONWIDE.Nationwide
Date: 11/06/2024
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromMegan O
Date: 11/05/2024
1 starIncredibly disappointed in Nationwide. I started a Nationwide pet insurance plan six years ago when I was working for a company that offered pet insurance through them. I have since left the company but stayed with Nationwide because they had done such a great job covering my pet. My costs went up incrementally each year but I was fine with that. This past year, my plan went from $140 a month to $260 with no notice other than the usual auto-renewal. I called because I was positive it was a mistake but nope. Cancelled my policy and found another one with more coverage at a fraction of the cost. It's really a shame because I was hoping they were better than that. Just a complete scam. Do not recommend.
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