Reviews

This profile includes reviews for Victoria's Secret's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Victoria's Secret has 118 locations, listed below.

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  Victoria's Secret

  3425 Morse Xing Columbus, OH 43219-6014

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  Victoria's Secret

  3575 Maple Ave Ste 422 Zanesville, OH 43701-1010

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  Victoria's Secret

  219 Eastview Mall Victor, NY 14564

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  Victoria's Secret

  140 Glastonbury Blvd Glastonbury, CT 06033

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  Victoria's Secret

  500 Westfarms Mall Farmington, CT 06032

Review Details

• Review fromMarika G

  Date: 10/23/2023

  1 star
  I place an order online expecting it to be delivered within a standard amount of days. After the expected delivery date and contacting USPS my delivery was never made. I reached out to customer service and instead of trying to assist, they were complimenting me about what I ordered and how great the product was. I requested a refund and I was then told to wait another week just in case the delivery was made - this was already 5 days after the delivery date on their website. If I could give 0 stars I would, do not waste you money and shop elsewhere. I will try again every day to get a refund because at this point, I consider it stealing from the customer.

• Review fromLindsay F

  Date: 10/15/2023

  5 stars
  I love VS and shop there frequently for all my lingerie, panties, and bras. My youngest daughter is now a teenager and she loves shopping at VS too. Every time that I have had to deal with Customer Service, (which is not very often) but when I do they have always been very informative, pleasant, and took care of whatever it ways that I needed done. I absolutely LOVE shopping here and have loved it for about 13 years now. I will continue to shop here and no where else!! Thank you PINK Victoria's Secret!!! Thank you!!!

• Review fromSTEPHANIE T

  Date: 09/26/2023

  1 star

  STEPHANIE T

  Date: 09/26/2023

  If could give you zero stars I would, you just lost a customer. I have been a customer for 10 years or more, and this year for my birthday I got myself some items on my card. The next thing I knew my credit was hit with -27points and no payment was due. I had just made my purchase on the 10th of September 2023. So how could the company already put my credit in the minus and ruin my credit score like that? I want an answer and I want the company to pay.

  Victoria's Secret

  Date: 09/27/2023

  We've reached out to the customer directly to understand and resolve. 

• Review fromLisa Z

  Date: 09/08/2023

  1 star

  Lisa Z

  Date: 09/08/2023

  I had a rash both times I wore two different Victoria's Secret bras. My daughter bought me 2 bras in July or early August of 2023. After wearing the first bra, it was a hot day and I assumed the rash was just a heat rash. I wore the second bra a couple weeks later and had a much more severe rash all over each breast in the area covered by the lining/padded part of the bra. Thankfully I mentioned the second rash to my daughter and she told me Victoria's Secret has had many complaints filed against them for the same reason. Now, I have two useless bras and am out the money I allowed my daughter to put on my credit card because I didn't know about others having the same problem going back many years. How are they still in business? After looking at the internet I've seen some women worried they've gotten breast cancer due to these bras.

  Victoria's Secret

  Date: 09/11/2023

  We've reached out to the customer directly to understand and resolve. 

• Review fromFiona P

  Date: 08/22/2023

  1 star

  Fiona P

  Date: 08/22/2023

  Made 2 purchases in June with no problems. Later realize VS keeps trying to charge me $52.95 over and over again to my personal card (not company/store credit card) No card saved on my account, no transaction history to explain the charges. Customer service line had no idea what I was talking about.

  Victoria's Secret

  Date: 08/23/2023

  We've reached out to the customer directly to understand and resolve. 

• Review fromRo H

  Date: 07/08/2023

  1 star
  Credit Card Scam
  WARNING - Do not sign up for Victoria Secret credit card
  My wife opened an account and has been stuck in a late fee loop. You pay it and VS claims there is still interest remaining. You pay that and then a fee comes. Store will not close the card and no one answers the phone
  The best way to combat shady practices is vote with your wallet. DO NOT OPEN A CS CARD

• Review fromSonia

  Date: 07/07/2023

  1 star
  The manager was so rude at Victoria's Secret at the Sherman Oaks, CA, Westfield Mall. And they violated the disability act.
  My daughter is in a wheelchair and they had two dressing rooms for people with disabilities. When I asked if we could use one of those rooms because her chair doesn't fit in a regular . The manager said no that they are filled with boxes and other things. What was she supposed to do? That is was just the manager. Where should she put those things?
  They offered no help, no solutions and she was very rude.

• Review fromRhonda D

  Date: 06/17/2023

  1 star
  I purchased a couple items online. When my order arrived, I had been sent the bottom instead of the top of a bathing suit I ordered. I tried to do the return online and it said to go to the store. I went to the Walden galleria. I waited in line and one of the cashiers blatantly ignored me and walked away. I waited about 10 minutes when there were employees everywhere doing nothing and the store was a mess. The cashier didn't know what to do. Another lady came over who said she had no idea what to do they never dealt with a wrong item being sent before. She stated she was leaving and didn't have time so she had to get the manager. She came back over 5 minutes later saying the manager didn't know what to do and said I needed to call. But they took the bottoms that were incorrect. They were so rude, unhelpful, and the manager was just standing around but refused to come over and speak to me. I stated it made no sense that I didn't receive the correct item and a store couldn't do a refund. I called when I got out to the car and the phone person said the store should have handled it. I explained how rude the employees were and how messy the store was and they didn't seem concerned or surprised. VS has really declined and I won't be shopping there anymore.

• Review fromRobin L

  Date: 06/12/2023

  1 star
  I was frauded iout of two gift cards totaling $150.
  Victoria’s Secret did not help me at all. Told me repeatedly that there was nothing I could do.

• Review fromMarie M.

  Date: 04/07/2023

  1 star
  I was a frequent customer when I used to buy 36 or 38B bras, I know I have gained weight since covid, I haven't bought any lingerie since 2021, with that said I had no idea what size I am now, I asked to be measured I was told by a store agent I'm now 44DD very rudely I was told in front of other customers we don't have your size you need to go to **** ******, after leaving VS I cried all the way to **** ****** hurt and embarrassed, **** ****** also measured me turns out I'm a 46 B/C, I actually purchased 6 bra's total of almost $200.00 total,
  Your associates need to be more discreet and a little more carrying.