Reviews

This profile includes reviews for Klarna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Klarna Inc. has 4 locations, listed below.

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  Klarna Inc.

  800 N High St Ste 400 Columbus, OH 43215-1430

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  Klarna Inc.

  PO Box 8116 Columbus, OH 43201-0116

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  Klarna, Inc

  P.O. Box 206487 Dallas, TX 75320

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  Klarna Inc.

  821 Broadway Fl 11 New York, NY 10003

Review Details

• Review fromTeresa P

  Date: 12/30/2023

  1 star
  Klarna is the worst company to deal with!!! They are frustrating and hard to work with! I had purchased some products from a retail store and had returned all the products. Well, they gave me the return, but they are saying now thatI owe for shipping charges but I have returned all of the items to the retailer. Still don’t understand why the shipping charge.

• Review fromLe C

  Date: 12/30/2023

  1 star
  Zero stars!
  I used Klarna to purchase an item from a major retailer. I paid off my installments well in advance. Only to find out I owed money after the fact.
  When I contacted Klarna customer service and provided proof of documentation in terms of payments and itemized product details. They gave me an excuse that made no sense. Not to mention being unprofessional about the situation.
  I reach out to the merchant (major retailer), as well. Their records matched my records and they said I was in good standing and that they received all necessary payments. Nothing was owed or due.
  However, Klarna still has that I owe them. Which is false!
  They are scamming customers who use the third-party service that major retailers have as an option for “purchasing power”
  Beware that the dollar amount might be small that they say you owe- it’s still a scam that can build up over time if you don’t catch it immediately.
  The people working at Klarna are hidden, therefore, more prone to take your information and use it illegally.

• Review fromAmy G

  Date: 12/29/2023

  1 star
  Klarna's returns suck on their app, the tech support doesn't follow through on my issues with making my final payment for returns I made. I only owe $11.28 and want to pay it but their software sucks. I will not use this ever again

• Review fromJasmine P

  Date: 12/28/2023

  1 star
  Such a ripoff. I was approved not once but three times
  Agent told me it was some sort of glitch. Money was taken from back account, but now I must wait 24-48hours for my money
  Unbelievable scam at its finest.

• Review fromKerry P

  Date: 12/27/2023

  1 star
  Their system of payment sucks!!!! I wouldn’t leave a star ?? for this company if it wasn’t for the BBB. Klarna started out as a wonderful company. They even assisted me during the pandemic. Afterwards once my 90 days had expired from a pay extension. I was involved in a serious accident while I was on the job. I was in a chat with customer service personnel or AI not sure with today’s technology, about what took place and that I wasn’t able to work right now due to my injury. I made a payment agreement with this company and as promised I went to make a payment and the system wouldn’t allow
  me to move forward after making several attempts. So I reached out to the company and showed them where the system wouldn’t allow me to go forward with my payment. Their response was to delete the app and wait 24 to 48 hours and download it again and try to make a payment. I did everything they asked me to and because there was a problem on there end to receive my payment, they sent me to collections after I tried to honor my agreement with them. Bad experience and once I get out of this mess with klarna I wouldn’t refer them to anyone after I was sent to collections when trying to do what was right.

• Review fromKerri M

  Date: 12/26/2023

  1 star
  I have given Klarna a lot of business. I was ripped off by a seller on **** so I filed a report with **** asking for a refund and asked Klarna to pause the last payment until the issue was resolved. **** told me they could no longer help me because I involved Klarna and Klarna then refused to help without a refund from ****. They’re both a total scam. Same issue with ****** and ****. They take care of the seller not their customers

• Review fromDeana L

  Date: 12/26/2023

  1 star
  This company has zero customer service, I was declined for a $200 purchase even though I’ve never had an issue with paying on time. When I tried to reach them via chat I waited over an hour without reaching an agent. I’ve never had any issues with ******** or ******.
  Any merchant that uses Klarna I will avoid from now on. I suggest you let the merchant know if there is an issue with making a purchase because they’re losing a sale.

• Review fromMichelle G

  Date: 12/24/2023

  1 star
  Beware of this company Klarna. This company commits fraud and refuses to process returns or cancellations and give their customers their money back. I will be reporting them to the CFPB as well.

• Review fromSusan S

  Date: 12/23/2023

  1 star
  Klarna is the worst company. I only gave one star because wouldn’t let me post if I didn’t give any stars. . My transaction for concert tickets went through twice. I called and they said I had to call the company where I bought my tickets. That company in turn told me it was Klarna’s issue, and they had to cancel one of the transactions that went through twice and it would “release” the tickets . So I did this back and forth and as a consumer was stuck in the middle. I talked to “*****” at Klarna and she said they’d reach out to the company I bought my tickets from (***) and PROMISED I wouldn’t lose my tickets. I told Klarna to listen to that conversation and better get all of your employees on the same page. They ended up can cancelling both transactions and I lost my tickets. . You might think they’re only concert tickets, but I had plans for a friend to come in from out of town that’s ill and I had really good seats to see The Rolling Stones in Chicago. The WORST customer service/ experience. Stay clear from them. Somehow my refund went through. If not, would have definitely pursued litigation.

• Review fromRussell M

  Date: 12/22/2023

  1 star
  To be honest, Klarna is just like any other modern day. Scammers.. I have had several accounts with them and excellent payment history. And I happened to pay off all my accounts with 0 balance. Then I went to purchase something. It said I had a $1000 of purchase power. Which is a total lie into total scam, then they said try another payment method for a 6 month agreement for a purchase of 450. I do not recommend these individuals. Their customer service is very poor they talk in circles and they don't give definitive answers. My guess is to find someone else if you do need to find answer purchases.