Reviews

This profile includes reviews for Klarna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Klarna Inc. has 4 locations, listed below.

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  Klarna Inc.

  800 N High St Ste 400 Columbus, OH 43215-1430

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  Klarna Inc.

  PO Box 8116 Columbus, OH 43201-0116

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  Klarna, Inc

  P.O. Box 206487 Dallas, TX 75320

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  Klarna Inc.

  821 Broadway Fl 11 New York, NY 10003

Review Details

• Review fromPaul D

  Date: 09/17/2022

  1 star
  Customer support with in ********************** is an absolute nightmare. We have been in the process of purchasing a home, and have been required to provide transactional statement history records of our loans through Klarna, for the purposes of DTI evaluations by our mortgage lender. Well, Klarna does not do that. At no point will you receive anything beyond a pop up window on the internet, that shows your transaction history for a specified loan. If you've never bought a home, then you need to understand that that is in no way shape or form acceptable for a mortgage lender. Official documentation, in pdf format is required. It has been impossible obtaining any records of both closed and open loans with Klarna. Their customer support representatives all reek of "it's my first job" as they all have to ask someone else for help for everything. Currently, I've been on a "30 second wait time" for 23 minutes, calling for the second time, because their promise of a "loan payoff quote" never came through. This company is truly pathetic at customer service.

• Review fromNakia R.

  Date: 09/16/2022

  1 star
  I had an account with them for 2 years. never missed a payment, paid on time, early really. My *** went up to over 1100-1300. Then I bought a laptop for $800 with Amazon using Klarna. But the laptop was defective, so I returned it. ****** recognized the return but did not give the credit back, so I was unable to replace the laptop for school. They started me back at $300 *** and told me to make small payments...all over again. They punish you for returning items. Be warned.

• Review fromAshley D

  Date: 09/16/2022

  1 star
  Klarna is a SCAM!!!! First of all the customer service is non existent, they give you the run around and have no idea what they are actually talking about. I had $1,200 spending power. Made a $500 payment and they gave me $21 of that back in spending power. I then made another $300 payment (early) and they gave me $39 back. This is A SCAM!!!!! No one can answer why this is happening. Please stay FARRRR AWAY from this company.

• Review fromhenry w

  Date: 09/15/2022

  1 star
  I bought a garmin watch. ****** gave the authorization to Klarna two months ago. Until now, I have not receive the refund. I am getting different response from individual from Klarna. Worst customer service. When charging, they are so fast. When crediting, it takes a long time.

• Review fromChristina S

  Date: 09/14/2022

  1 star
  Absolute worst company to use when having to deal with a return especially when the item is not fully paid off and its return it back to the store!! When they cant give you a receipt because its not fully been purchased but they are willing to return it Klarna does not handle their business on their end when dealing with the retail company. You still get charged for the item even after its been returned unlike ******** where its automatically recognize that you return an item in the money is put back into your ******** account. Their customer service is absolute trash and you get several representatives contacting you even after you give them the same information every single time! This company really needs to be looked into.

• Review fromDee S

  Date: 09/12/2022

  1 star
  If I could leave the stars blank I would they are a rip off we need to get tofu and do a class action lawsuit I have been use of them for a year am ever I say never missed a payment went from 600 to 900 them to 350 them 440 350 now it says I have none available never have I missed a payment and Ive always paid my merchandise off before hand they are the absolute worse

• Review fromTina B.

  Date: 09/12/2022

  5 stars

  Tina B.

  Date: 09/12/2022

  Klarna has helped save me financially. It is the first company I discovered that allows payments on your purchase with no interest or fees, depending on your payment options. I use the pay in 4 option and never pay anything extra than the cost of my purchase. Without this I would have continued to sink into debt, because I currently have to rely on credit cards. Thankfully it's around so I can manage my debt now.

  Tina B.

  Date: 09/12/2022

  Also, I contact customer support regularly to ask questions and to manage my payments. I have NEVER had a problem talking with any of the agents. They actually have really good customer service. I never have any issues with my requests either. THANK YOU KLARNA

• Review fromBria J

  Date: 09/09/2022

  1 star
  Taking money from me for something *** never received. Giving me the run around to speak with someone and someone who is higher up . I will NEVER make another purchase with them again.

• Review fromEvelien M

  Date: 09/09/2022

  1 star
  They are the worst company I dealt with. They treat their customers horribly and I encourage all customers to take their business elsewhere. They ruined my credit and well-being. Close them down.

• Review fromAlexzJ

  Date: 09/05/2022

  1 star
  I returned merchandise in store on 7/27/22 I submitted on the app the exact same day that I returned the item, I uploaded the receipt, im just now being contacted by the dispute resolution team, each time Im being contacted by different representatives! Im sending the same receipt to different representatives each time! I reached out to speak to a representative on the Klarna app to see if I could be assisted that way, to make them aware that Im sending the same documentation to different representatives, and this representative told me, his hands were tied, and that he couldnt assist me! I will no longer use this unprofessional company again!