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Business Profile

Payment Processing Services

Klarna Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Reviews

This profile includes reviews for Klarna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Klarna Inc. has 4 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 546 Customer Reviews

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    Review Details

    • Meagan B

      Date: 11/12/2024

      The worst customer service I have ever had. DOESNT EVEN DESERVE 1 STAR No one can speak my language or give me a clear answer. they use a lot of words that mean absolutely nothing to confuse you into thinking they are actually doing something. I have paid an outstanding debt over 60 days ago and STILL Klarna has that my account is past ******* I have spent several hours of my own time reaching out to their customer service people and I am being sent in circles. Telling me to call back after a week, then 3 days, then another week now 2 weeks. It has been 60 days since payment, 30 days since Klarna reports True Accord (their collection agency) has reported it to them and I am told they still cannot update their system, that it just "takes time". I am sorry but what?? this is multiple billing cycles past, there is no reason for it. Everytime they tell me that they will "put a ticket in" to have a manager escalate the issue. I have since been told this 3 times and have had NO RESOLUTION. They are scammers!!! Worst experience ever!!

    • Jason Z

      Date: 11/09/2024

      In the beginning, they were wonderful. Just like mustve **************. I got into some trouble with credit cards. But since it was always an auto draft, they got their money every single time but since my credit score kept Lowering & lowering., They brought my buying power from $1500 to zero!Terrible people, terrible company! I recommend no one ever trust them.Thank you,*****

    • Vernita C

      Date: 11/09/2024

      Don't purchase anything from them. They will show you what you are paying monthly then charge your card a whole different amount. They messed my account up. Then you have to wait to get your money back that they stole from you. I didn't authorize KLARNA to take additional money out of my account.

    • Alexandra S

      Date: 11/04/2024

      Purchased 7 tickets through stubhub using Klarna. Paid $614. 5 of them were fake tickets. I contacted Klarna, spoke to 4 agents. The payment details states ************ were paid. Researched this site and on BBB it states this website is not accredited and is a fraudulent website. When I purchased tickets all websites looked okay, and the ************* was never shown anywhere. Just stubhub. Theyre not even doing anything about the fraud to help others. Told me to contact merchant to get a refund. This person hacked my email and bank account. Im afraid to even click on their website. I told the agent this and they said sorry. So KLARNA allows customers to purchase through fraudulent websites. BE CAREFUL and DO NOT trust Klarna!

    • Janice R

      Date: 11/02/2024

      If I could give “0” stars I would. I purchased V Shred, I tried to cancel before 30 days. They would not cancel.
      My mother passed away 9/17/24. I had to get a new card I was waiting on. I did not get my card prior to them trying to charge me for September. I went onto their system when I got the new card and changed it in Klarna system.
      The following month October, I received a nasty gram and was told that my payment failed again. So I called and talked to Janna for quite a while. They up charged my account a lot. After going around for maybe 15 minutes I asked to speak to her supervisor. Which she said “no” and would not let me speak to her supervisor. She said that she deleted the over charges and made sure my new card was primarily the card-in their system.
      However, I got a message today stating that my payment failed yet again. I just got my pay and it should not have failed. I reached out to Klarna and they tried to blame it on the company that wouldn’t let me cancel with in 30 either. Whom I also entered a customer review. VShred

    • Connie S

      Date: 11/01/2024

      ***** refuses to refund after canceled event. I purchased tickets from ************ in April 2024.I paid using the ***** installment option. The event was canceled due to weather. Ticketmaster promptly refunded the event. ***** shows it was refunded to my account but are refusing to refund my money stating they do not have the capability to do so, though they had no problem taking the money from my account.I contacted ***** twice, both times being told it wasn't possible. The last email was from ******. When I asked her to escalate to her supervisor she told me she was the supervisor and was the last point of contact in regards to resolving this issue. So she owns Klarna? I filed a charge back with my bank and am forwarding all the emails as well as the account balance and ticketmaster email confirmation that the event was canceled and refunded. Do not use this scam company.

    • Christopher K

      Date: 10/31/2024

      I made a payment to them almost ****** with my debit card which means they got paid immediately because of a glitch in there system they put a hold on another 200 and now I cannot get them to release my money or help me they have gung up on me 3 times now I am not rich that 200 was my gas and grocery money and they absolutely don't care..they flat out said no when I ask to speak to there boss 3 times

    • Jenifer V

      Date: 10/30/2024

      I've changed my banking information 3 times to update my info to my new account. This makes the 4th! Not only that I changed my info to insure that I receive my funds on time! Your company is SLACK! You all have a faulty system and apparently it doesn't work! Because here I am with zero funds that you owe me, and an old bank account attached to my profile, even though I updated my information on several occasions because of your faulty system. Attached are pictures of the 4th account updated I had to do to obtain the money your company owes me! Honestly I should not have to go back to update my information through a system (your website) that does not work nor capture information. Theres ALWAYS an issue with you alls website ALWAYS! Send me my money please! Update my information please! And if this is an issue as well, because thats all I know from you all, my experience with Klarna is having issues. You all as a company should aim to RESOLVE, FIX, REMEDY the problem not send your customer back to a horrible experience!!!!

    • Robert P

      Date: 10/29/2024

      I have been using Klarna for the past six months using their installment plan. I have paid on time all of my purchases, and even on some purchases paid in full before the bi-weekly payment scheduled. Last month I canceled an item, the company I canceled the item claims they issued the refund for $33.88. I have documented proof of that, yet Klarna claims they have no record of that cancelled item or the refund. My bank statement states no refund was issued by Klarna instead the bank statement has said I have been charged for that item. Two weeks ago another item I purchased through Klarna was never delivered, the company issued a refund for: $36.04, Klarna refunded only $18.01 with no explanation. Klarna's customer service is the worse I have ever come across.

    • Marilyn S

      Date: 10/26/2024

      LESS THAN ONE STAR. THIS IS A SCAM AND NOONE SHOULD EVER GET INVOVLED!!!!

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