Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control Centerville

  934 Senate Dr Centerville, OH 45459

  
• 

  Greenix Pest Control

  421 Fernhill Ave Fort Wayne, IN 46805

  
• 

  Greenix Pest Control

  251 N Rose St 227 Kalamazoo, MI 49007

• 

  Greenix Pest Control

  300 Main St Lafayette, IN 47901

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For several years, Greenix allegedly provided quarterly pest control services for which my credit card was charged. Greenix never provided advance notice so I would often come home to find a card that said that the exterior was treated, including the *****. I recently noticed a wasp nest in the ***** and contacted Greenix, who sent a tech to address it, but he said he couldn't tell whether or not the wasps were inside the attic because he wasn't allowed to use a ladder without approval. I contacted the Greenix customer service line, which apparently is somewhere off shore. It took several calls before I was transferred to a "district Manager" (***** -- location unknown) who promised to provide a "VIP" service to inspect my attic as the contract requires. Instead, another tech (******) showed up, retreated the area with a pole, and said he couldn't go into the attic without approval (even tho it was preapproved by *****) and couldn't reach his manager -- he promised to call me later in the day, but never did. I contacted customer Service again was finally transferred to another "district manager" who said he would send someone out. I told him not to send someone unless they would go into the attic -- after a lengthy hold, he told me they would not do that because Greenix didn't have liability insurance. I then told him to terminate my service contract and it took days for them to finally send an acknowledgement. I now have to to call a legitimate exterminator to inspect my attic and would like Greenix to reimburse me for this cost. This whole experience is taking a toll on my health.

  

  Business Response

  Date: 09/30/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration or inconvenience experienced. To clarify, Greenix is fully insured to successfully perform our operations. Our policies restricting entrance to unfinished attics is based on safety guidelines in place to protect our service professionals. We are pleased to confirm that this issue has been resolved with ****. Again, we deeply regret any inconvenience caused and appreciate her patience. If there are any additional questions or concerns, please don't hesitate to contact us directly.

  Customer Answer

  Date: 10/10/2024

  Info New voicemail message
  Time: Wednesday, October 9 2024 12:29 PM
  From: ****** **** **************
  Duration: 1 minute 10 seconds
  Voicemail box: 204
  Transcript:
  Hi, my name is **** ******, ***********. My complaint number is **********. And the reason I'm calling is that Greenix, the company that is the problem, promised to send me a refund check for two of the service appointments that weren't done, but they said it'll be a couple of weeks for me to receive the check, and I don't wanna close my complaint until I actually have it because I don't trust them. And you had, someone had called yesterday and left a message that ******* told you it was resolved, but it's not resolved until I get the check. My number is ************.

  Customer Answer

  Date: 10/29/2024

  the issue has been resolved.

• Initial Complaint

  Date:09/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received services from greenix, then called and requested that they do not take monthly payments from my account, for I'll pay as I use them. Then my husband was laid off, I immediately called and cancelled their services to continue no more. I have called, text the number they give us to text with customer issues, to no avail! They keep contacting me saying they scheduled an appointment for that day to have all gates closed, etc... and I immediately text the number given and tell them, once again, stop contacting me that I cancelled their business. I even spoke to a gentleman one month, he apologized, yet here I am as of today another text stating they're coming out today! Again I responded with do not and I cancelled. I am exhausted of being hassled by this company, and beg you please make them stop! Plus, see to it that my card has not been charged monthly as he originally wanted to do and I immediately cancelled that the very same day I spoke to a lady who placed me on hold insisting that she cancelled the monthly payments, but now I see how they handle their cancellations, so I want to be sure they cancelled them! I am going to check my account just to be positive, but if I find they charged me monthly for services I cancelled, I'll yet again be writing you. So it's best to be positive prior to contacting me. I truly appreciate your helping me with this, as my husband being laid off is stressful enough for us, I certainly don't need this every month! Thank you

  

  Business Response

  Date: 09/30/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion and frustration experienced. Upon reviewing Landy's account, we see that on 5/31 she spoke with an account manager. The resolution of this conversation resulted in the account remaining active, but the billing method was updated to charge after each completed service, rather than monthly. Landy was only serviced and charged once. We have now communicated directly with Landy via email to confirm the resolution of these concerns. We sincerely regret any inconvenience this situation has caused, especially during a stressful time. Please feel free to reach out to us directly with questions or concerns. 

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/20/2024 Complaint Type:Billing Issues Greenix is trying to double bill and claiming past due invoice for two payments that have already made. I was notified multiple times by their collection agency department. We have attempted to pay the invoices through automatic withdrawal (a practice that we have commonly used for all our billing payments for over a decade). We have provided information from out bank confirming the following: : check #**** was mailed to Greenix for receipt by August 1, 2024, Your check may be cashed and the money withdrawn, before, on, or after August 1, 2024, pay from checking x3495 amount $107.99, confirmation wfdny-phx55; check #***** was mailed to Greenix for receipt by August 20, 2024 . Your check may be cashed, and the money withdrawn, before, on, or after August 20, 2024, pay from checking x3495 amount $75.59n confirmation wfdpo-s5k7t. My wife and I both have called multiple times submitting payment confirmation information in hopes to resolve the matter, in every instance the reply is the same claiming payments have not been made. My last call was just a few days ago and the Greenix response from this last inquiry was again the same as their initial response that they have no record of payment. This is their claim that inquiries have been made and no payment was received.. . I have sent them the proof of payment from my bank. They need to acknowledge payment made and stop trying to collect money I have already paid. They need to waive any additional requests for payments beyond those cited here, They need to stop harassing me for money I do not owe them. Once this is resolved, I want no further contact with Greenix. And terminate the contract immediatley.

  

  Business Response

  Date: 09/27/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration that has been endured. Unfortunately, we have been unable to reach **** in order to verify if the checks in questions were mailed to the correct address. Due to being unable to reach him, we have communicated our resolution via email. If there are any additional questions or concerns, please don't hesitate to contact us directly. 

• Initial Complaint

  Date:09/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello - We have been having re-occurring issue with Greenix. We have cancelled our services with Greenix back in May 2024. The last service received and paid for was in May 17, 2024. We have reached out to Greenix multiple times by phone to cancel services and let them know we are moving soon and cancel all services as we are moving out of state. At first, they instructed us to go online to cancel within our account. There is no option available to cancel the service online via our account. I attempted to get on the phone to have someone walk me through the process or send them an email/feedback something in writing and they were unable to provide that process and just reassured that the services were cancelled. We have explained that we are moving and do not own the property and they have ensured us the services are cancelled, yet continue to show up at the service address attempting to preform services. Numerous people have showed up at the address, have been told there is no service with you stop coming here by the owner of the property. They have even confirmed this address shows up as cancelled yet they keep showing up. One of their service providers even asked if we still lived at the address and told them no to see what would happen and they still showed up again. Recently I have been started getting charged for amounts that make no sense and services that are not happening. I have 2 disputes with my bank, one was credited for $65 and filed another today for $120. These charges do not even match what we were contracted for not to mention that contracts ended years ago and have not been renewed. I cannot get this business to stop no matter what we do and continue to charge me for things they have not done. No one showed up at the address today (9.21) nor was any service performed as I have pictures to prove it yet was charged $120. They are not even leaving the normal notification or lawn tags that they have done service. Please help stop them!

  

  Business Response

  Date: 09/26/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration or inconvenience experienced. After reviewing your account, an agreement was made to keep the account on hold until after you moved. However, we understand the frustration with attempted services during this period. We are pleased to confirm that our team has spoken with **** and confirmed resolution of this matter. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon,My name is **** ******. I received an email from ********************** regarding a collections attempt on behalf of Greenix Pest Control account #******; agency account number *********** canceled my subscription within the 3 business day policy from the "special" promotion thatwas offered when a Greenix employee spoke with me at my home going door to door, but am still charged a monthly subscription fee despite no further services provided. Greenix provided a one time basic treatment for $120, and notified me there is a monthly subscription unless canceled within3 business day. They treated my yard on 5/2/24, but the results were poor as it was raining the first treatment. I called to cancel within the 3 business days, and they offered to come out again and treat my home, which they did on 5/13/24, again in the rain, and again with poor results. I called and canceled my membership within 3 business days of the 2nd treatment, as I was told that the 3 day window would renew since the first treatment was ineffective. Greenix continued to charge me even though NO FURTHER SERVICES HAVE BEEN PROVIDED beyond the "GreenGuard Basic Initial PC" and my attempt to cancel the subscription. I continue to receive emails and phone calls regarding the "amount owed" totaling $159.95. My credit is now at risk of being affected which has prompted me to open this complaint. Thank you,**** ******

  

  Business Response

  Date: 09/24/2024

  Thank you for bringing this matter to our attention. We truly apologize for any frustration or inconvenience experienced. We have thoroughly reviewed ****** account and our resolution has been communicated with him via email. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 09/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. Greenix responded promptly and corrected the balance on my account. Thank you.
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:09/17/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for a 12 month / 12 appointment contract on the basis of understanding that we could cancel at anytime without a fee. We agree on 100 dollars for the first service and 79 dollars for the following appointments. We have reached out to cancel on multiple occasions to which nothing has happened and we have been charged 100 dollars on 2 separate occasions. Upon calling and finding out we now have to pay an additional 299 to cancel as well as being charged for an appointment that hasn't happened. What is being told by the door to door salesmen's and what the contract ends up being is completely different. All I'd like is to be released from this contract and to not be contacted further.

  

  Business Response

  Date: 09/23/2024

  Thank you for bringing this matter to our attention. We hold all of our representatives to a high standard of transparency and regret if this was not displayed in your experience. We are pleased to confirm that a resolution has been met at this time. Thank you again for sharing your feedback. We value your input and will use it to enhance our service and improve our overall customer experience.

  Customer Answer

  Date: 09/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint as long as they hold there end of the bargain. 
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told by salesman that if we were unhappy at any time, they would send someone out the next day to treat area again. Treatments were completely ineffective. When we called we were told a manager would come out and personally take care of the problem. Next day a kid who appeared to be 16 showed up and asked what the problem was. He had no idea of what our complaint was. He goes to his truck, talks on his phone for a long time and then tells us that his manager said that they cannot re-spray because in ** it is against the law to spray within 30 of an application. NEVER were we told of this when we signed up.
  This company is completely fraudulent and we are extremely sorry to have gotten involved with them.

  

  Business Response

  Date: 09/23/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration or inconvenience experienced during your time with us. After reviewing your account, we can confirm that four services were provided, including the use of an alternate product at your last service to address the specific issue mentioned. Regarding the concern of being unable to reapply product within a certain time frame, we adhere to all local regulations as well as guidelines provided by the manufacturers of our products. As a gesture of goodwill, we have removed the early termination fee from your account. However, as four services were completed, we are unable to waive the full balance. If you have any additional questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have had insight for a decade. Had to try and schedule three times with this transition to finally get someone out for quarterly visit, it's been two weeks later clearly they used nothing and just swept. Given the toxic element to the service, I ****'t trust this company for further service and want a full refund. I never had this problem with insight ever in literally over a DECADE ************ is fraudulent period.

  

  Business Response

  Date: 09/20/2024

  Thank you for bringing this matter to our attention. We understand ********* concerns and apologize for any inconvenience during the transition. We're pleased to confirm that the matter has been addressed. ********* satisfaction is our top priority, and we appreciate her understanding as we work to exceed your expectations. If there are additional questions or concerns, please reach out to us directly.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/27/24 I entered an agreement to have Greenix come out to evaluate a problem that I had regarding a mouse that I would see on occasion that had entered my home. The were timely in answering the phone and talking me into an agreement to have someone come out to set traps etc. Someone came out but never entered my house and only set out four traps outside. I called back In September and told them that I had work done around my house and one of the brick layers found the entry place and that I no longer wanted or needed the service. The representative transferred me to another person who told me that instead of coming out every three months they would come out every two months and that I should keep the service because the cold weather was coming and there still might be a chance that I would have a problem. He scheduled someone to come out on 9/13/24. I reluctantly agreed, however on 9/13 the Tech was ridiculously late. I called and called and he said that he had a late start and would be out later that day. I texted back and told him that if he could not come out by 7PM then don't come at all. I called back today, and even as I am typing this I have been on hold for over 40 minutes. THIS COMPANY IS THE WORST!!!!!! I want out of this contract now and expect a full and complete REFUND!!!!

  

  Business Response

  Date: 09/20/2024

  Thank you for bringing this matter to our attention. We truly apologize for any inconvenience you experienced with our service. We can confirm that your early termination fee has already been waived, and one month of billing has been refunded as part of the resolution. Unfortunately, we are unable to proceed with a full refund as service was rendered and we have a signed agreement on file. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have a wasp and hornet issue. Tech came out to my house with a small dust pump and sprayed 4 pumps of dust on 1 side of my small gazebo. I was told that they would treat the entire yard. The tech told me that he couldn't service my yard fully because he has back problems. They still charged me. The tech begged me to leave him a good review because he has a child and he's still learning his job. I called and requested another tech to come out and service my yard correctly. A different tech came out a week later with the same small hand held dust pump and essentially did the same thing. I have had no results. I called them to cancel any further services. They are trying to charge me an additional cancelation fee of $270. Poor service and untrained unprotected technicians.

  

  Business Response

  Date: 09/20/2024

  Thank you for bringing this matter to our attention. We truly value this feedback, as it helps us improve our services. We're sorry to hear about the issues you've encountered and can assure you that the issues mentioned have been addressed internally. We are pleased to confirm that resolution has been met with ******. If there are any additional questions or concerns, please don't hesitate to contact us directly. 

  Customer Answer

  Date: 09/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *******************************