Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control Centerville

  934 Senate Dr Centerville, OH 45459

  
• 

  Greenix Pest Control

  421 Fernhill Ave Fort Wayne, IN 46805

  
• 

  Greenix Pest Control

  251 N Rose St 227 Kalamazoo, MI 49007

• 

  Greenix Pest Control

  300 Main St Lafayette, IN 47901

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31, 2024 Greenix came to my home and put black boxes around my home and put traps in my gameroom and laundry room to get rid of rodents. On August 9, Greenix came back and checked the black boxes and said the rodents had eaten a little bit of the poison in one of the black boxes. The situation got worse. The rodents were now in the kitchen. I called Greenix and the earliest appointment Greenix had to get rid of the rodents in the kitchen was scheduled for September 9 between 12-2. During that scheduled time, I had to use the restroom. When I came out, I checked my voice mail on my landline. Greenix technician had called and told me to call back but left no phone number. I called the main office and was told the service technician called the office and told them to reschedule it. I was told that the office tried to text the technician but he did not respond to the texts. The technician stood me up. The Greenix office rescheduled the appointment for September 13 between 3-4. I told the office that I didn't want the technician to call me beforehand but just to come. The rodent situation was getting even worse because now the rodents were in my dining room. On September 13, Greenix stood me up. I called Greenix up and they said they didn't know why the technician didn't come at the scheduled time and they rescheduled the appointment for September 16 between 12-2. On September 16, Greenix stood me up again for the third time. I called Greenix and they rescheduled the appointment for September 20 between 12-2. I asked for the manager of the technicians. Greenix said they could not give out his name but did I want to speak to a billing manager instead? When I said "no" they hung up on me. I have paid Greenix money and they are refusing to provide the service.

  

  Business Response

  Date: 09/20/2024

  Thank you for bringing this matter to our attention. We understand the importance of timely service and the frustration this situation has caused. While we regret any inconvenience, were pleased to confirm that a resolution has been reached. We will continue to closely monitor ********** services and maintain consistent communication with her. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep disappointment with the service I received from Greenix. Two weeks ago, I spotted a mouse in my kitchen and contacted Greenix for pest control services. I was sold a plan (Plan A) and was under the impression it covered comprehensive pest control. The technician who came to my house mentioned there were holes around the exterior that needed sealing, which would cost an additional $70. I agreed and paid this amount immediately.However, I later discovered that what I paid was part of a different plan (******), which comes with a recurring monthly fee of $90, something that was not made clear during the initial discussion. The technician also inspected the interior of my house and reported no signs of mice.This morning, I found clear evidence of mice inside my home, which contradicted what the technician had reported. When I contacted Greenix again, I was told that the plans I purchased only covered the exterior and not the interior of my home. They then informed me that I would need to purchase another plan for interior coverage, costing $150 initially and $50 per weeka significant increase from what was originally communicated. I had explicitly asked during the initial quote whether the plan covered everything inside my home, and I was assured that it did, except for termites. When I brought up these discrepancies over the phone, the representative hung up on me.I **** scammed and misled by Greenix's confusing plans, hidden fees, and lack of transparency. The service I received was far from what I was promised, and my attempts to resolve these issues have been met with poor customer service and dismissive attitudes. I am seeking a resolution that addresses these miscommunications and the unnecessary charges I have incurred.

  

  Business Response

  Date: 09/20/2024

  Thank you for bringing this matter to our attention. We are genuinely sorry for any miscommunication and missed expectations that may have occurred. Were pleased to confirm that a resolution has been reached with the customer at this time. We will continue to monitor his services to ensure everything is aligned with his expectations moving forward. If there are any additional questions or concerns, please don't hesitate to contact us directly.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 12 month contract with Greenix pest control for an ant issue. The agreement included indoor AND outdoor treatment. In that 12 months the employee only entered my home 1 time. When approached a time he came he said "you don't need indoor treatment" I explained I was still seeing ants indoors. He then said maybe he would have time next time. OK fine. I called about this issue. It was never resolved and I've been since told that employee is no longer with the company. Fast forward to a year....my contract is up and I no longer wish to move forward. I can to cancel. I am pushed and pushed after refusing twice for some VIP treatment free of charge. I ask to make sure my 12 month contract is still being cancelled and I will not be charger any longer....she says yes. VIP treatment employee comes......at a completely different day and time that I'm scheduled for and I'm not home.....they proceed to do so called VIP treatment outside only even though I said not to. This was is july. Anyway......I get a text this morning that they are coming to do a treatment???? I obviously did not schedule anything since I was told that my contract was cancelled and I was no longer paying. So I call. I've been being charged this entire time. 3 months. WITHOUT MY PERMISSION. I never renewed anything. In fact the opposite!!!! I'm still currently on hold.....waiting for another department to handle. For going on 33 minutes!! I do not recommend this company even 1%. Still have an ant issue. They illegally take your money. Cone to your house and basically do nothing for a SOLID YEAR!!!!

  

  Business Response

  Date: 09/20/2024

  Thank you for bringing this matter to our attention. We understand how frustrating this experience must have been, and we sincerely apologize for the extended hold time while you were waiting to speak with a manager. Were glad to confirm that the issue was resolved during your call. Should you have any further concerns, please feel free to reach out to us directly.

• Initial Complaint

  Date:09/14/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Boy came to house selling pest control services via Greenix. Husband and I signed contract for 12 months on 7/11/2024 for monthly services. We have had no services in August or September but charged for both months. I have reached out via email (9/11/24) and continued to call the number listed but no one answers. I have attached initial contract and two receipts for charges in August and September. Under general terms of contract: Your technician will provide you with advanced notice (via phone, text, or email) of the date he or she will be at your home for a Service. In the event you are not home for a scheduled Service, your technician will service all accessible areas around your home. **this has not taken place for either months**Service notifications will be left at your home or sent to you via email or text.The actual date of each Service may vary based on the unique needs of your home and your service technician's expert judgment. We estimate that we will provide industry recommended Services on a quarterly basis for your home **there has been no service notification for either months**

  

  Business Response

  Date: 09/16/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion and any inconvenience caused. After reviewing the account, it appears that ****** signed up for quarterly services rather than monthly. The miscommunication regarding your service frequency will be addressed internally. At this time, we can confirm that this matter has been resolved. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 09/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They make it impossible to cancel once you commit. They keep you on the phone and try to bully you into staying with their service.

  

  Business Response

  Date: 09/16/2024

  Thank you for bringing this matter to our attention. We truly apologize for any inconvenience ***** faced when discontinuing her services. ******* account is closed and there will be no additional contact made. 

  Customer Answer

  Date: 09/30/2024

  I didnt see anything I had to respond to. Just closing the complaint is shocking. What can I do from here?

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2022 my contract began with Greenix for a basic pest control service and was changed $35/ month. In April 2024 I was sold an additional service which increased my monthly bill to $100/ month. The company sends emailed completed service messages but on Saturday 8/24 I received a completed service. However my family and I were home all day and no one from Greenix arrived. This started a back and forth nightmare with their customer service team. They informed me that my account showed my last service was in June, however, I received messages in July and August that service was performed. In actuality, it was not. I was still being charged and do not trust that someone actually arrives to my house. I work in the office during the week and unfortunately need to confirm that service is being done. The representatives push the issue back to me and every call, I have to repeat the issue. Their representative called me angry because I was upset that Im paying $65 more a month for services that are not available. I need Greenix to stop sending phantom emails, dont overcharge on services that are not done, customers are not lying, freeze payment until the issue is resolved (schedule service during non business hours).Thank you.

  

  Business Response

  Date: 09/23/2024

  Thank you for bringing this matter to our attention. We truly apologize for the frustration and confusion this situation has caused. Your concerns are important to us, and we understand how upsetting this must have been. After a thorough review of your account, our records indicate that a resolution has already been met. We appreciate this feedback as it helps us improve our services. If you have any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 09/26/2024

  
  ****** k <*****************************>
  Attachments
  Sun, Sep 15, 9:16 PM (11 days ago)
  to disputeresolution
  
  Hi
  
  Thank you so much for your help with my complaint (********). For background, attached are the emailed messages from Greenix.
  
  Greenix stated that the last scheduled appointment was June 25th.
  
  
  Greenix has continued sending completed service emails, however, a technician did not arrive at my home to complete the service.
  
  I contacted Greenix to inform them of the emailed errors. However, the replies from Greenix either called me "*****" or denied an error on their *******, my name is ******.
  
  
  Thank you!
  ****** *******

  

  Business Response

  Date: 10/04/2024

  We are truly sorry to hear about the email notifications that are continuing to be sent incorrectly. After additional investigation, we have located the origin of this error and fixed the issue. We can assure ****** that she will not receive any additional service notification emails in error. If there are any additional questions or concerns, please don't hesitate to contact us directly. 

  Customer Answer

  Date: 10/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of service was 8.9.24. I paid ****** in total. I called for a hornet's nest removal. Tech told me (after speaking to supervisor) would charge $76.00 for hornet's nest and setting rodent bait traps. It would then be $40.00 every 90 days for tech to come out and check traps. The original offer was much higher but they agreed to this amount per Sai's supervisor over the phone. I signed a contract but never received a copy. The contract was on the tech's phone. I was then billed $75.60 and $286.20 on 8.20.24. They have billed me an additional $286.20 in total. It should be noted that the hornet's nest was not fully removed on the first visit. I spoke with ******* a supervisor on the phone who said they would send someone out no charge to complete the work. The second tech came but could not perform the task because he claimed he had faulty equipment. They sent a third tech out who did perform the service but I had to provide a step ladder for each of the tech's who came out. I have called the numbers listed many times requesting that I be credited for my overpayment. I have also emailed. The original email that I was receiving correspondences now bounces back to me-no email address found. When I talked to a *** today (***) he said he would have ******** (in accounts) call me. I had talked to her previously and she apologized and said she would actually credit me $40.00 for my inconvenience. Instead, she charged me an additional $286.00. *** also said he would send me a copy of the contract but I did not receive it. I told him this twice while I was on the phone with him. He asked me to check my spam. I still have not received a copy of the contract since I signed it on 8.9.24.

  

  Business Response

  Date: 09/23/2024

  Thank you for bringing this matter to our attention. We understand how frustrating this situation has been, and we sincerely apologize for any inconvenience caused. We take these concerns seriously and have spoken with ***, confirming a resolution. If theres anything further we can assist with, please dont hesitate to contact us directly. We value your feedback and will use it to improve the experience for all our customers.

  Customer Answer

  Date: 09/24/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22267682
  
  I am rejecting this response because: 
  Once I receive my reimbursement I will accept their response.  They said to give them 7-10 business days.  

  
  Regards,
  
  *** *******

• Initial Complaint

  Date:09/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative came to our home in August 2024. It was explained to me that the service would be monthly (except for two months over the winter). I signed up thinking it would be good since the products were all natural and we have two dogs. Fast forward to September 2024 and I get charged $99.00 for service. No one came to our property to provide any service and I still got charged. Called to cancel service - who wants to pay a monthly fee when nothing has been provided. They stated cause I signed a contract I would have to pay the cancellation fee. I feel they were not honest when presenting the information - the monthly treatment is not really monthly even though you have to pay each month. I felt pressured to sign the document electronically as the service team is just down the street and will be over soon to begin the treatments. I did not ask for the $99.00 charge to be refunded - just cancel the service without charge but no the account manager stated that cannot be done - yes it can, they just chose not to and charged $349.00. Do not trust this company!

  

  Business Response

  Date: 09/16/2024

  Thank you for bringing this matter to our attention. We understand the frustration experienced and apologize for any miscommunication. We can confirm that the issue was reviewed and resolved with **** on the same day this complaint was filed. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 
  

  Customer Answer

  Date: 09/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:09/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix is trying to double bill and claiming past due invoice for a payment that was already made.On 23May24, Insight notified me that my account was past due. The last service provided by Insight was 30Apr24. I attempted to pay the invoice online, but was unable to do so due to the website setup. I called and was informed that the website was being worked on. After I was notified that it was working again, on 29Jun24 I made the payment that was due, of $147. I received a receipt and the charge went through on my credit card.14Jun24, I received a notification that Insight transitioned to Greenix.Since July 31, I have received 15 phone calls, 18 text messages and 20 emails from Greenix claiming I have an outstanding unpaid balance of $196. No service has been provided by Greenix. They sent me to a collections agency. Several tickets have been initiated to look into the situation, but no resolution has been communicated. I have submitted 5 emails, with no response, beyond the automated email response from the first email. I have sent them the proof of payment from my bank. They need to acknowledge payment made and stop trying to collect money I have already paid. They need to waive the additional charge they added to the Insight balance, as that was for services that were not provided. They need to stop harassing me for money I do not owe them. Once this is resolved, I want no further contact with Greenix.

  

  Business Response

  Date: 09/11/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the situation and understand your frustration regarding the communication you have received. After reviewing your account and speaking with you directly, we are pleased to confirm that the issue has been resolved. We acknowledge the concerns and we appreciate your patience while we worked through the details. If there are any additional questions, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 09/11/2024

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. They have ended contact and cleared the balance on the account. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 30 Aug 24 I realized I had wasps coming in and out of my outside wall of my residence. I contacted Greenix and spoke with a person who told me the earliest they could come out was 03 Sept 24 between 9am and 130pm because of the holiday weekend and to set that date I would have to pay $39 which I did, plus $245 on the day of service for the service. On 03 Sept 24 at 2pm no one had arrived so I called Greenix to find out a status I waited on hold for 15min. At that time I was told my appt was on the 5th and not the 3rd. I responded and said no it was set for the 3rd and I didnt want to wait that long and I took off work to be here, I wrote the date down and I would not have waited until the 5th. I asked to speak to a manager. I waited on hold for 40 min for manager ******************* at which time he asked to put me on hold for 12 min trying to get someone to come out that day. ************* came back and told me there was nothing they could do. I explained this was unexceptable I took off work I want a refund of my $39 and cancel all future with Greenix. Today 05 Sept 24 I recieved a text from **** of Greenix stating he was on his way. I called **** and explained the previous situation and he was not to come to my residence. **** told me I would have to call the office or they would keep rescheduling the appointment. I told ********** didnt agree to this appointment I already spoke to a manger and Im telling him now, **** again told me I still needed to call the office. I have not recieved a refund as of yet.

  

  Business Response

  Date: 09/10/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience and frustration this situation has caused, especially after you took time off work. We understand how disappointing this must have been. Our team has reviewed your account and can confirm that the holding fee was refunded on September 6th. If you have any further questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 09/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *************************