Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 31 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  2700 W 21st St Ste 11 Erie, PA 16506

  
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  Greenix Pest Control

  421 Fernhill Ave Fort Wayne, IN 46805

  
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  Greenix Pest Control

  5545 W Raymond St Ste K Indianapolis, IN 46241

  
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  Greenix Pest Control

  2620 N Walnut St Ste 1280B Bloomington, IN 47404

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 1 yr contract July 2023 I never renewed it and told the last exterminator that came to my house my contract was ending and I didn't want to continue services. They are still pulling money out of my account past the contract and keep telling me how sorry they are and the account manager is too busy and can't talk with me to fix this issue. I want my service canceled and my money refunded

  

  Business Response

  Date: 09/10/2024

  Thank you for bringing this matter to our attention. We genuinely apologize for any miscommunication and frustration experienced through this process. Our team has made contact with ******* and can confirm resolution of this matter. If there are any additional questions or concerns, please don't hesitate to contact us directly. 

  Customer Answer

  Date: 09/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Greenix in July and was immediately charged $83.00 in two separate transactions (July 10/11) to begin my service. They supposedly guarantee results. After this first treatment, new bugs were introduced to my home: brown gnat-like bugs all through my home that were NOT there before the first treatment. I called, and they sent a technician out for a re-treat that did absolutely nothing for any of the existing problems, but did introduced a new worm infestation into my garage that was also NOT there before. Meanwhile, Greenix proceeded to charge me another $43 on August 10, even though they had only made problems worse inside my home. I called back about the worm infestation, and it took over a week to send another tech out for "re-treat." He supposedly fogged my garage, but once again it did nothing to kill the worms. Instead, they burrowed up into my ceiling and hatched into a huge moth infestation. I called Greenix the last week in August to explain the problem and cancel my service. They aggressively insisted on yet another "re-treat" service with a manager. I made it very clear that I could not continue to pay for a service that was only making things worse, but they insisted it would be fixed. A technician arrived today (unscheduled) and after examining the problem said there was nothing they could do. He told me to call and cancel, and when I did, they refused to refund any of my money. I don't feel that I should be charged for a service that did not work at all. At a bare minimum, I should be refunded the lat $43 that was charged for continued service when the first service had never been corrected. This is a scam business that is only trying to upsell customers for continued pest problems. All existing bugs remained, and only new ones were added. There was never any improvement at all. I expect a full refund for the service that I paid for but never received.

  

  Business Response

  Date: 09/10/2024

  Thank you for bringing this matter to our attention. We're truly sorry for the frustration and inconvenience experienced. We understand how disappointing this must have been, and all concerns are important to us. Our team has made contact with **** and we can confirm that this matter has been resolved. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fri, May 24 at 1:58 PM I am writing your company to address 2 major concerns. The first issue is that I want to once again put in writing my request for cancellation of your services. The second is to dispute the charges made to my credit card and request refund of charges in the amount of $74.18 made to my credit card for services on 05/23/2024. I then received another text on 5/23/24 from Technician ******* advising he would be swinging by to do a pest control service at my property. ******* was texted and advised to not come to my property and not perform pest control services. Within less than an hour of my contacting ******* asking him not to perform service, I received an invoice in my e-mail from your company for $74.18 and an e-mail that services had been performed. I was very unhappy with your company when I saw that my request was ignored and that I received a charge to my credit card and a billing statement in my e-mail mailbox.I do not understand what is going on with your chain of communication that my request was ignored by your field Technician AND that you kept sending people out to my residence after I reported on 5/14/2024 that I did not want the service, I have been paying for a service and not even receiving the full service package. My interior perimeters of my garage and house have not been serviced since 2021 (likely longer if I looked at the other years invoices as they were during the Covid Pandemic time frame) per the Invoice notes submitted by your technicians. I do not have money to be giving away to any company for services that I am not fully receiving, I am respectfully asking for a refund of 50% of the billing amounts charged for the past 18 billing cycles and the full amount for the 05/23/2024 Service Date. I would like to see this applied to the credit card account that you were charging as a credit. If that option is not doable then please send me a refund check in the mail. Sincerely,*****************

  

  Business Response

  Date: 09/04/2024

  Thank you for bringing this matter to our attention. We take *****'s concerns seriously and appreciate the opportunity to address them. 
  We truly apologize for any inconvenience experienced with our service. We have addressed these concerns directly with ***** and have reached an amicable resolution. If there any additional questions or concerns, please don't hesitate to contact us directly. 

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/29/2024 Greenix debited a card that they did not have authorization/permission to charge. I have never received any services from Greenix at any point,

  

  Business Response

  Date: 09/03/2024

  Thank you for bringing this matter to our attention. We have made contact with **** and resolved this matter internally. 

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: 8/15/24 Initial cost: ****** Job: exterminate yellow jackets, done. Signed contract for future protection. 1st tech bombed room- not licensed to bomb, just dust with 2 puffs at a time. Didn't follow policy on safety PPE'S- goggles, mask, (bee suit if necessary). Just wore gloves and shoe covers. Tech started choking and coughing as soon as dusting started. A friend and I could smell/taste dust while sitting on the porch. Tech forgot to bring Wasp spray outside since tech didn't use it. Tech sat on porch told me to hide Wasp spray and would tell the company it was used, then proceeded to instruct me on using it. (General public is not able to purchase this strength). 2nd tech came 8/16/24 to finish outside part of job and that's when i learned how many things were done incorrectly by first tech. Asked me to text all info to boss that boss would need to send me some paperwork since my friend and i had been exposed (smelling/tasting dust in the air outside) (boss didn't send paperwork because boss said he has accidentally dusted himself in the face and it's not a problem, "it happens"). 8/28/24 VIP supposed to come inspect for overuse of dust originally used, even tho I already washed down bathroom. VIP turned out to be original tech who looked to see if there was any remnant of previous nest and she removed some, no inspection of overdusting, again not using personal protective equipment other than gloves. In talking with tech 8/28/24, found out she had covid when she was originally here, which then I contracted. All information was told to the boss on 8/16/24. This company is completely irresponsible! I no longer want them to be on my property and I want the remaining contract to be discontinued without further charges, including any penalty charges for discontinuing the contract.

  Customer Answer

  Date: 08/30/2024

  Greenix contacted me today and understood my complaint. They will be contacting the boss of that office to discuss the issue further.  They have agreed to cancel my contract with no further charges or cancelation fee. 

  

  Business Response

  Date: 09/04/2024

  Thank you for bringing this matter to our attention. We take this feedback very seriously and strive to provide the highest standards of service and safety.
  We understand the frustration with the situation, and we have already addressed these matters internally with our team to ensure that proper protocols are strictly followed. We can confirm that a resolution has been met with ******. Please don't hesitate to reach out to us directly with any additional questions or concerns. 

  Customer Answer

  Date: 09/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I called to get information about the ant treatment. The representative on the phone said they were having a promotion where the first treatment would be 100$ and then we could cancel so we dont get the recurring treatment. When the technician originally came out to the house, he completed the treatment. And I told him I didnt want any recurring treatments. He said ok and that he would text me later the week to follow up. He did not tell me to call any phone number to officially cancel. He did not follow up with a text so I assumed that everything was done. I was checking my bank account and noticed the recurring charge and I called the customer service line and talked to Bridger. I talked to him for a long time on the phone and got nowhere. Just very upset and frustrated. He said he would not cancel unless we paid the 250$ cancelation fee because we had no proof of what the technician said in person.I called back again and spoke with another manager. He said the best they could do was the 200$ cancelation fee since the original audio from the phone call sign up said I had to call to cancel. Again. Not respecting the face to face conversation I had with the technician. I had already paid 120$ and asked if I could put that towards the cancel fee since I had not received further treatments. He said no and that I could still get the treatment if I wanted or lose the 120$.

  

  Business Response

  Date: 09/03/2024

  Thank you for bringing this matter to our attention. We are incredibly sorry for any confusion ******* experienced in regard to our account cancelation process. We have received notice from ******* that she is unable to speak with us further on this matter until next week due to personal reasons. 

  

  Business Response

  Date: 09/05/2024

  Thank you for bringing this matter to our attention. We understand how frustrating and inconvenient this situation may have been. We take all feedback seriously, and we are continuously working to improve our communication and service procedures. This matter has been addressed and resolved internally with *******. Please don't hesitate to reach out to us directly with any additional questions or concerns. 

  Customer Answer

  Date: 09/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  H363137**3238313831H transcribed from hard copy complaint form received via US Mail:Greenix did not show up on 8-5-2024 or 8-6-2024 to spray for bugs. I called Greenix 5 times. Of the 4 ot 5 time Greenix said they would have someone come out on 8-19-2024. That&#**;s when I said to cansul it. Greenix said the down payment would be ******. They took ****** out and ****** on 8-8-2024. I think ****** is a lot for one spray.

  

  Business Response

  Date: 09/03/2024

  Thank you for bringing this matter to our attention. We take the concerns outlined by *** and ******************* extremely seriously and deeply apologize for any inconvenience they experienced. At this time, we have communicated our proposed resolution with them via email. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for extermination services for interior and exterior and they only did not provide the service as described. I now have an infestation of rodents. They offered to come out to do a VIP treatment which does not entail anything different from the regular service. They should have checked my whole house and they only checked the area I seen the initial mouse. They laid traps down only in that one area in the basement and not on any other level of my house then told me it was my fault for not telling them to check the other spots. The traps that they did say I have not caught not one mouse. They had to change the bait because it was old. One day they came and put slim jims on the traps. I feel like they wanted me to have an infestation so that they can keep me paying for their service. Sometimes they will come out and say I only have the exterior service when I had both. One time they came out and sprayed bug spray around my house and when thats not even a service I paid for. But they claim that they have no recollection of that. I spent numerous times on the phone while at work. They charge an initial $250 plus $52 a month for a year and if I do a early termination as another $249 that I have to pay. I just want to cancel my service and not pay the $249 because they did not deliver their service as promised. I dont even want to refund.

  

  Business Response

  Date: 09/03/2024

  Thank you for bringing this matter to our attention. We made contact with ******** on 8/29, reaching an amicable resolution. We truly appreciate ********'s time and cooperation in resolving this matter. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Greenix to remove a wasp nest forming in a vent opening on the side of my house.I was assured they could solve the problem. I didn't want or need a continuing service, so I opted for a single service. The technician would not do anything other than spray a pesticide into the vent (which I had already been doing). The tech that showed up hours late said he had worked for the company 4 years and one treatment would solve the problem. The treatment did not work. The company flat-out refuses to come out again. Thei website guarantees results.

  

  Business Response

  Date: 08/30/2024

  Thank you for bringing this matter to our attention. Our main priority is providing a safe and pest free home for our customers and we are truly sorry for any inconvenience experienced by ****. It has been confirmed that we are returning to ****'s property for an additional complementary service on September 6th. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 09/11/2024

  Greenix returned at no charge and applied a more effective treatment. The problem has apparently been taken care of. I am satisfied with their response.

  Thank you for your assistance.

  *******************

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per the attached Greenix contract, on August 4th, 2023, I signed up for a Greenix subscription service for an initial period of 12 months. This service contract included a recurring monthly payment requirement of $79.50 "GreenGuard Select Subscription PC/TFMX4". After the 12 month period, I called Greenix and canceled my subscription on August 20th, 2024. Upon canceling, the account manager insisted that they provide a VIP treatment on August 21st, 2024, free of charge. I insisted that the VIP treament was unneccesary and that I did not want nor need this treatment to be completed. The account manager refused to fully cancel my account until this VIP treatment was completed. Per the attached email from Greenix, I would not be charged for this VIP treatment and would no longer be charged a monthly subscription. On August 21st, 2024, Greenix charged my account $238.50. This fee was labeled "GreenGuard Select Subscription PC/TFMX4". I should not have been charged any fee on August 21st, 2024 and the value of this fee appears to be completely arbitrary. This fee should be removed from my account. My account/subscription was canceled on August 20th, 2024 and, per the attached email, I was not to be charged any fee for the visit on August 21st, 2024 nor was I to be charged any subscription fee moving forward.

  

  Business Response

  Date: 08/28/2024

  Thank you for bringing this matter to our attention. We are truly sorry for any inconvenience experienced by ***. At this time, we have communicated our proposed resolution with ************* email. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 08/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *******************************