Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 31 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  2700 W 21st St Ste 11 Erie, PA 16506

  
• 

  Greenix Pest Control

  421 Fernhill Ave Fort Wayne, IN 46805

  
• 

  Greenix Pest Control

  5545 W Raymond St Ste K Indianapolis, IN 46241

  
• 

  Greenix Pest Control

  2620 N Walnut St Ste 1280B Bloomington, IN 47404

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8, 2023 a company called GREENEX Pest Control Experts, came out to give me an estimate on ground hornets. I Paid 75.16 for the initial visit and they came out again in 2 weeks to repeat treatment as ground hornets were still there. After this they would come out every 3 months. My understanding was my payment of 42.95 would be charged each time treatment was done. Now I am being charged each month for no service. I also asked if I could hold treatments over the winter from December to March and was told by the service rep, yes, just call in to the company. I called the Company on September 26th to stop payments on those months (spoke to someone in Utah ###-###-####) and they said they could but they would just add those 4 treatments every 3 months back on again in April when I would have to pay monthly again thru the next Jan. of 2025. I said I wanted to cancel and was told I would have to pay 250.00 to cancel since I didn't stay with them thru the one year contract. I was never given the option to discuss or receive a contract. I had to call and ask them to email me the contract. I feel this is was totally misrepresented by the service person who came out to give me the information. He only left me a sheet showing what was inspected for pest activity, the pest package Quote of 75.16 for first treatment, and payment of 42.95 for treatment on Sept 6. The service rep left his cell phone number which I have called, no answer. At this point all I want to do is cancel this service. There representatives need to be trained to present all terms of the contract which I never received until I asked. I no longer want this service.

  

  Business Response

  Date: 10/03/2023

  Thank you for sharing your concerns with us, ****. We deeply regret any confusion and frustration you have experienced during your interactions with us. We genuinely value your feedback, and we are committed to making the necessary improvements to enhance your experience with us. Your satisfaction is our top priority, and we want to ensure that you receive a proper resolution without any confusion or frustration
  We have emailed you our proposed resolution that we sincerely hope you find satisfactory. If you have any further questions or concerns, please don't hesitate to reach out to us. Once again, we apologize for any inconvenience this has caused you. 

  Customer Answer

  Date: 10/17/2023

  I had filed a complaint ********* about Greenix Pest Control.  My code to respond to BBB was **************,  but I didn’t respond in time to use the code.  Therefore I am writing to let you know that the company did respond with an apology and cancelled my account so no cancellation fee or other fees have been charged to me since.  Thank you for helping me resolve this issue.
  
  **** *******
  
  

• Initial Complaint

  Date:09/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a Greenix customer for years but after disturbing actions by the technicians such as not performing the services expected (technician walked around the house without performing any service which was recorded on cameras but I was charged for a completed service), and a technician coming into my driveway at 9:30pm and just sitting there, I decided to cancel all of my services from Greenix. After cancelation in July, I received another monthly bill in August. I immediately called in and was told it was a mistake and that the charge would be taken care of. At the end of August, I received a letter asking for the payment again. I called and was again told it was a mistake and it would be taken care of. I called again today (9/27/23) to check and found out the charge was still on my account and had been sent to collections! This is totally unacceptable. To impact someones creditworthiness due to a Greenix mistake is not how business should be done. This was sent to collections without anyone checking the account or the notes on the account. Today, I called again and the customer service representative assured me the charge would be taken care of and collections would be notified. I hope it's true this time but why did it get to this point and why was it sent to collections? This whole situation is UNBELIEVABLE and UNACCEPTABLE. I would liken the Greenix management team to resolve this issue once and for all, ensure collection activity is reversed and correct any negative impacts to my credit.

  

  Business Response

  Date: 10/04/2023

  Thank you for sharing your concerns with us, *****. We sincerely apologize for any distress and inconvenience you've experienced as a result of the recent billing and collections confusion. Your concerns have been taken seriously, and we can assure you that we are committed to resolving this matter promptly and ensuring that your credit score remains unaffected. Your account was sent to our third party billing party on a first party basis, meaning your credit was not affected. We can assure you that your creditworthiness has not been impacted by this issue and your account has since been removed from our collections partners records. We deeply regret the inconvenience, and we appreciate your patience and understanding. If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to reach out to us. Thank you for your continued support and for bringing this matter to our attention.
  
  
  
  

  Customer Answer

  Date: 10/12/2023

  I accept the business's response to resolve this complaint but I also reserve the right to reopen this issue should there be any impact to my credit that arises later due to this issue. 
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:09/26/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Greenix Pest Control for a full year of pest control service in April, 2023. After not providing the service that I paid for, I received an email that promised a full refund for $552.32. After months of not receiving the promised payment, a check finally arrived for $139.00. I am now asking for help to receive the balance of the money that Greenix owes and that Greenix promised (in writing) to pay.

  

  Business Response

  Date: 10/05/2023

  Thank you for sharing your concerns with us, Lisa. We sincerely apologize for any inconvenience you've experienced. Your feedback is invaluable to us and we can assure you that we take your concerns seriously. We wholeheartedly apologize for the delay in processing your refund and the subsequent error that the check you received did not reflect the correct amount. This does not reflect the level of service and commitment that we strive to provide to our valued customers. We are taking immediate action to rectify this issue and have emailed you our proposed resolution that we genuinely hope you find satisfactory. Thank you for your patience and understanding as we work to resolve this matter. We truly value your experience and are committed to resolving your concerns. 
  
  

  Customer Answer

  Date: 10/11/2023

  I am requesting additional time to allow for the check to be received, due to previous months of the promised refund. 
  
  Regards,
  
  
  **** ******

  

  Business Response

  Date: 12/01/2023

  Hi ****, thank you for your continued attention to this matter. We have attached a copy of the shipping label and tracking number for the new check. We are issuing this with overnight shipping to expedite the process. We are incredibly sorry for the frustration this experience has resulted in.

  Customer Answer

  Date: 12/02/2023

  I am away for the week so, I am unable to receive the package and verify that the content is finally correct.
  After months of delay, to expedite the refund at this point and ship anything overnight on a Friday, simply defies logic.
  I cannot confirm that this issue is resolved.
  
  Thank you again BBB for continuing to monitor this issue. Please allow me the time to return and I will inform you, regardless of what I receive, at the end of next week.
  

   Regards,
  **** ******

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to a pest control company running a scam. We are locked into an 18 month contract that they want us to follow but they themselves will not do service. So we are paying for services we are not receiving. The first 2 months were good but now its they wont show up they have no showed 2 times now. Costumer service insists we pay the $250 cancelation fee if we are not happy. At this point I see this as a scam. I used reviews to see they were one of the best in the area. But I think those may have
  been paid for.

  

  Business Response

  Date: 10/01/2023

  Thank you for sharing your experience and concerns with us, ****. We fully understand your frustrations and are eager to help. Your feedback is invaluable, and we take your concerns seriously. We are continuously working to improve and perfect our scheduling processes to provide a seamless experience for our valued customers. We regret that we did not meet your expectations in this regard. We can assure you that our online reviews are genuine and a result of our time and efforts. Unfortunately, we realize that there are instances that we fall short.  At this time we have emailed you a detailed explanation of our resolution that we hope you find satisfactory. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your time and patience in this matter. 

  Customer Answer

  Date: 10/12/2023

  I understand that you must close cases, however, I have not responded to your inquiry if I accept or reject the business's response for a simple reason.  The reason is that I have not yet received a response from the company.  I was trying to give them a week to send me the information and as of 10/9/2023, I have yet to receive a response from the company.  The only response I have received is that sent to me by the BBB.

  

  Business Response

  Date: 10/17/2023

  We appreciate your response, ****. We are pleased to confirm you have spoken with a member of our team this morning, discussing our resolution. If you have any additional questions or concerns please don't hesitate to reach out to us.

  Customer Answer

  Date: 10/25/2023

  Consumer notified BBB he accepts business response.

• Initial Complaint

  Date:09/20/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel my Greenix contract for months. I always am forced to call them and speak to an account manager. I've done it 3 times and still they tell me it isn't canceled and they will continue to schedule my service appointments. I am now on the last appointment under my current contract. I told the account manager again not to renew my contract. It was supposed to have been canceled months ago but since they never did it, the 2- year contract is ending with this last visit. They threaten me with sending me to collections. This company is embroiled in some questionably legal business tactics. I see no reason to call a 4th time since they didn't cancel my contract the first 3 times I talked to the account manager. There's no other way to contact them aside from a text which accomplishes nothing. There's no email address to contact them. I've also asked for written documentation on the last few bills so I know exactly when and what the charges are for but I never received anything. They just threatened to send me to collections via text. I want to file this complaint and have the BBB contact them on my behalf.

  

  Business Response

  Date: 09/26/2023

  Thank you for bringing this matter to our attention, *****. We understand your frustration in regards to speaking with an account manager in order to terminate services. This step is vital in our cancelation process to ensure that the person requesting the cancellation is the legitimate account holder or an authorized party. Speaking with a representative allows for identity verification and helps prevent unauthorized cancellations or fraud. However, exceptions are made to this rule when necessary. Your account was closed on 9/20/2023 and no further charges or services will be rendered. We wholeheartedly apologize for any inconvenience you've experienced with Greenix. We can assure you that this feedback will be used to improve our current cancelation and account alteration policies. If you have any further questions or concerns, please don't hesitate to reach out to us.

  Customer Answer

  Date: 09/28/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was misled and provided with inaccurate information regarding the service I signed up for. I also did not receive the full initial treatment of the interior of my home sprayed for pest control. When I tried to contact the sales representative I did not receive a response. I called the main office to cancel within the first two weeks. I shared my concerns about being misled because I was told I would be paying $39 a month and when I spoke to customer service they indicated the subscription was $70. I asked for the cancellation fee to be waived given I was provided inaccurate information and the representative was very dismissive. I would like a refund of the cancellation fee.

  

  Business Response

  Date: 09/22/2023

  Thank you for sharing your experience with us, *********. We wholeheartedly apologize for any dissatisfaction endured during your relationship with us. Your feedback is invaluable to us, and will be used as an opportunity to improve our processes and ensure that we continue to meet expectations. Unfortunately, we have been unable to reach you via phone. We have contacted you via email with a resolution we are confident that both parties will find amicable. If you have any further questions or concerns, please don't hesitate to reach out to us. 

• Initial Complaint

  Date:09/18/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to hire Greenix pest control to get rid of ants and Spyders, and an pay extra fee for eliminate mosquitos outside.
  I paid 147 dollars and an agreement a month of 39 dollars a month.
  The first service was scheduled for July 12, after 3 cancellations they came and sprayed inside of the house, but they couldn't do outside treatment for mosquitos because the rain, they told me that I don't have to be at home, so they can return any time but I told them that they have to let me know before arrive (they never come for this service)
  I called a month later to complain about the service, I still have ants and spiders and I told them that I wanted to cancel the service. they convinced me to re-spray again and not to cancel the service, to giving them another chance, so I agreed, by letting them come back on August 14 to spry inside and also taking care outside for mosquitos because they never did. After 2 cancellations they showed up on August 18. (they couldn't do the mosquito treatment because I don't remember the excuse they gave me).
  On September 8 I called to let them know that I still have Spyder and ants so at this point I don't want to have a service that doesn't work, I explained to them how can I pay for a service when the service does not eliminate the bugs.
  They want to get another chance, when I told them no, they want to charge me a cancellation fee of 500 dollars
  I do not do anything wrong, they felt to eliminate and treat bugs.
  I don't feel is fair to pay a cancelation fee for a service that doesn't work.
  Please I don't change my mind just the service doesn't work, I hired back Orquin, and I never had problems with them in my previous house.

  

  Business Response

  Date: 09/25/2023

  Thank you for bringing this matter to our attention, ****. We understand that your expectations were not met due to a delay in service and, more importantly, continued pest activity. We fully acknowledge the inconvenience that was placed upon you. Our main priority is to protect our customers from unwanted pest activity. We wholeheartedly apologize for the dissatisfaction experienced in that regard. 
  We greatly appreciate you taking the time to speak with us this evening and find a resolution together. Your feedback is invaluable and will be used to improve our current procedures. If you have any further questions or concerns, please don't hesitate to reach out to us.
  
  
  
  
  

  Customer Answer

  Date: 09/26/2023

  9.26.2023 consumer called BBB stating business addressed his complaint issues and complaint can be closed.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against the company Greenix regarding their misleading sales pitch, unethical sales tactics, and failure to provide the services promised in their contract. Additionally, I would like to provide further details about a conversation I had with one of their managers, which only exacerbated my dissatisfaction.
  I initially signed up for Greenix services with the understanding that both my front and backyard would be serviced. However, my experience with Greenix has been far from satisfactory. On the first visit, the service technician came through the house to service my backyard as promised. However, subsequent visits only involved the front of my house being serviced.
  During the third visit, the technician informed me that they couldn't access the backyard through the house due to impending rain. I promptly emailed the company about this issue, but it took them a staggering three weeks to respond. Eventually, they sent another technician with permission to enter the house and service the backyard. To my dismay, this technician, too, only serviced the front of the house, leaving the backyard untouched.
  My frustration led me to speak with a manager at Greenix. I explained my dissatisfaction with the services and expressed my concern about the lack of completion of work on their behalf. The manager acknowledged that they had received complaints about the technician in question, indicating that I was not the only customer facing such issues. However, despite admitting their internal issues and the clear lack of work completion, the manager insisted that there was no breach of contract on their part and that I could not cancel my contract without incurring fee

  

  Business Response

  Date: 09/25/2023

  Dear Veronica,
  
  Thank you for your feedback regarding your experience with Greenix Pest Control. We are deeply committed to our customers and appreciate your time and effort in submitting this feedback so we can improve as a company. 
  
  I have reached out to you directly so I can ensure we have completely resolved your concerns going forward, please feel free to contact me if you have any additional questions or concerns that I may be able to assist you with. 
  
  Sincerely
  
  Greenix Pest Control

  Customer Answer

  Date: 09/26/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******** ******

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a serious bee problem and was in need of pest control. One day a greenix rep just happened to knock on my door. The guy was extremely pushy but when I explained the issue I was having he said they would be able to get rid of the bees asap. My daughter is allergic and I let the rep know that. I told him it was very important for me to get rid of the bees quickly because I didn’t want her or anyone else getting stung. The bee hive is right by my front door. The rep assured me the bees would be taken care of fast along with a list of other bugs they treat. He sent an exterminator to my house about an hour after our conversation. I don’t think the guy was here for more than 5 minutes. Needless to say he did not get rid of the bees so I called greenix and spoke to the supervisor Bridger. Bridger set an appointment for a retreatment. I was told my the issue would be resolved within 48 hours. After the retreatment I am still seeing bees. I waited over a week to call again trying to give it more time and now I’m seeing even more bees. In fact they are not just at my front door they have also moved to my back yard. I called the company very upset and was told I have to pay a cancellation fee of $249. I already paid $100 for nothing so why would I have to pay even more when I still have a bee problem along with other bugs they did not treat. I am very upset. This company takes advantage of people. They have extremely pushy reps who’s job is to push you into signing a contract. They tell you anything just to get you to sign and are not truthful about the fee you will have to pay if you decide to cancel. The rep who came to my door knew I was desperate to get rid of the bees and he took advantage of that. I don’t think I should have to pay anything else to these people when I am still stuck with bees and now have to hire another company to do the job they couldn’t do. I currently have a balance on my account showing the $249. So I will have to pay $349 total for nothing.

  

  Business Response

  Date: 09/18/2023

  Thank you for bringing this matter to our attention, ********* We sincerely apologize for the inconvenience and disappointment you experienced with our recent pest control services. Your satisfaction is of utmost importance to us, and it appears that we fell short of your expectations in addressing the bee issue at your property. We fully acknowledge and understand the significance of bee infestations, both in terms of safety and the environment. We deeply regret that our initial pest control treatment did not successfully remove the bees as we had intended. We understand how frustrating this situation must have been for you, and we can assure you that we take this matter seriously. Unfortunately, we have been unable to reach you. We have contacted you via email to thoroughly outline our proposed resolution. If you have any questions, concerns, or additional feedback regarding our services, please do not hesitate to contact us. Once again, we apologize for any frustration or inconvenience this may have caused you. Thank you for giving us the opportunity to make this right.

  Customer Answer

  Date: 09/19/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  ******** ****

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 23,2023 I had Greenix come out to help take care of a rodent problem at my daughter's house. I initially paid $40.00 to them, and the technician said that the condition of their house was in basically until the landlord fixed all the holes and such there was nothing they could do that they weren't already doing. He did set 4 outside traps but that was it. I called the company to tell them the landlord was not going to fix the problems, and that there was no need for them to come out and they agreed. Now I'm getting bills from a connection agency for over $200 when they have been out one time. There were several things they said they were going to do such as traps, clean traps monthly, and remove scents from previous rodents to prevent them from coming in. As I said they came out for the initial inspection and the technician was amazing, but the company I feel is scamming people, and now messing up my credit and I do not appreciate that.

  

  Business Response

  Date: 09/14/2023

  Thank you for bringing this matter to our attention, ******. Above all, we apologize for being unable to further assist you and your daughter with your rodent issues. We deeply regret that our professional relationship could not continue. We fully understand your frustration and have taken the necessary steps to resolve your concerns. As stated, we provided one contractual rodent baiting service on 3/23/2023. Once it was determined we would be unable to properly and efficiently treat the home, your interior rodent plan was canceled. However, your exterior rodent baiting agreement remained open, thus causing the outstanding balance. At this time, your account has been fully closed and no further charges will be made. We have initiated communication with the 3rd party collection company we partner with to remove your account from collections. Again, we sincerely apologize for any inconvenienced. We appreciate your feedback and thank you for your patience.