Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 31 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  1000 Taylor Station Rd Ste G Gahanna, OH 43230-6672

  
• 

  Greenix Pest Control

  2700 W 21st St Ste 11 Erie, PA 16506

  
• 

  Greenix Pest Control

  1730 Akron Peninsula Suite 106 Akron, OH 44313

  
• 

  Greenix Pest Control Dayton

  11 W. Monument Ave., Ste. 412 Dayton, OH 45402

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Greenix Pest Control for services on interior and exterior pest control on April 6th. They came and set up traps inside and outside. They said they would come the next day to fill holes in my house (April 7th), they never returned. I called the business to let them know for the no show and they said they would come Thursday, April 13th. Again, no show. I called them again today (April 14th) to let them know for the second no show. They said I never had any follow-up appointments. Their contract says for the 3 weeks following after the appointment someone will come to collect any rodents for maintenance. They did not follow these guidelines. I called again to cancel the appointments to be done with them for how poorly the service is, they are trying to charge me $250 on top of the $200 I have already paid, when nothing has been done. No mice have been caught, no follow up to take any rodents away if they were caught, no notice of no shows and they signed me up for a yearly subscription of $40 a month that I did not want and specifically said I did not want. I will not be paying $450+ a montly fee when the services are complete. I would like the holes to be patched in my walls and a full refund. Thank you for your time and consideration. There are multiple reviews of this business as well saying how much of a scam this place is. Thanks again for hearing me out.

  

  Business Response

  Date: 04/17/2023

  Hi ****,
  Thank you for bringing this matter to our attention. We deeply regret to learn you had this experience with us. We understand your frustration and are taking the necessary steps to resolve your concerns. Our customer's satisfaction is our top priority, we are so sorry this was not demonstrated to you. We acknowledge that we failed you due to scheduling delays. A full refund of all charges is currently being processed, totaling $202.23. Your account is now closed and the cancelation fee has been waived. We reached out to you this morning and left a voicemail, and we would be happy to further the conversation at a time that works best for you. 

• Initial Complaint

  Date:04/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everything went bad from the beginning. They trick to contract a 12 month service that I was no needing, then on the first visit selling me the service that I really need and after a month of receiving service it was not working at all, try contact them and they offer me a "free VIP service" but surprise I was charged for it, called to complaint and they said the will give me my money back and a 50% off on next visit and surprise again no visit or money back.

  

  Business Response

  Date: 04/17/2023

  We appreciate this matter being brought to our attention! Here at Greenix, our customer's satisfaction is our top priority. We deeply regret to hear this has not been demonstrated to you. As requested, your account has been closed and the cancelation fee has been waived. A refund for $51.94 was processed on 4/10, you can expect to see these funds returned to the card on file within 7-14 business days. Again, we sincerely apologize for this unpleasant experience. Please let us know if there is anything we can assist you with in the future.

  Customer Answer

  Date: 04/25/2023

  BBB received notification from consumer that the complaint has been resolved.

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description:
  I am getting multiple phone calls requesting payment for a service I did not request. I called Greenix to
  try and stop the calls and explain that I did not ask for any service. A few days later I recieved a bill in the
  mail welcoming me to the Greenix family and requesting payment for $159. I also get solicitations from
  this company on the front door to my home and several voicemail messages stating I would continue to
  have someone showing up at my home. The company name, address, etc is GREENIX PEST
  CONTROL
  GREENIX HOLDINGS, LLC
  **** * *** * *** *** **** ** *****

  

  Business Response

  Date: 04/14/2023

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience that you have experienced. We understand your frustration and are eager to resolve your concerns. Your account was closed on 2/16/2023, on 3/23/2023 a credit in the amount of $149.08 was applied to your account. There is currently a zero dollar balance and no further charges will be made. We have also removed your contact information from the account to ensure no further contact will be made. Again, we deeply apologize for this unpleasant experience.

• Initial Complaint

  Date:04/06/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called numerous times to cancel service. I finally got a hold of a representative who recommended I finish out my annual contract (two more services) because it would be cheaper than paying the earlier contract termination fee and that my contract would be terminated after the 2nd service. I just received a bill for service that was provided in March while I was out of the country. The Accounting Manager, Daniel, who I just spoke to advised me that they will cancel my service, which I ALREADY canceled and that they would only refund me half of the $139.47 I was charged for a service they should have never provided due to their error/miscommunication.

  

  Business Response

  Date: 04/10/2023

  Thank you for bringing this matter to our attention! We sincerely apologize for the inconvenience that you have experienced. We understand your frustrations and are eager to resolve your concerns. We aim to ensure all of our representatives communicate with our customers clearly and effectively. We regret to hear that this situation was miscommunicated on our behalf. We have applied a credit to your account to cover the full service charge from 3/9/2023. The most recent charge applied to your credit card was processed on 12/2/2022. As stated your account has been cancelled and no further charges will be made.  Please let us know if there is anything else we can assist you with! 

  Customer Answer

  Date: 04/12/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** *********

• Initial Complaint

  Date:04/05/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 8, 2023 I signed a contract with Greenix to remove moles and voles from my lawn. On March 10 a technician came out and put the black boxes with bait around the foundation of the house to eliminate the voles and mice. He pointed to some larger mounds that he said were definitely from moles. After 10 minutes or so, when it appeared he was leaving, and based upon what he had told me (the moles are too big to go into the black bait boxes), I asked him - what did you do about the moles? He looked at his workorder and said I had not ordered mole protection. I went into the house, showed him my signed contract, he called dispatch, and he came back apologizing saying that I did indeed have mole service. He got seven orange flags from his truck and stuck them in the ground where the two mole tunnels were at. He said he would come back in a few days to bait the tunnels. Three weeks later, on March 30, I called Greenix to find out what the status was, pointing out that my lawn looked pretty ruined with 15 additional large mole tunnels. The lady on the phone apologized, saying that somehow the mole service had cancelled/expired in their system, and she would reinstate it. She then arranged a service for April 4th, 8-10 am window. At 10:45 on April 4th, he still had not come out, so I called Greenix. She said I had selected the 9-11 am window (although it was already 10:45 am) but rescheduled me for that afternoon 1-3 pm. At 4 pm, I called back to find out where he was. The lady said that my mole protection had expired (same excuse) and could reschedule me for tomorrow. At that point, I tried to cancel my service. Of course, I had signed a contract, so the best I could do was get $150 refunded out of my $214. I request a full refund of the $214 I paid them for mole service, as they did nothing on that March 10th service to treat moles! I would also like to terminate the vole part of the contract, since I now have no faith that they will bait the traps.

  

  Business Response

  Date: 04/05/2023

  Dear ***,

  Thank you for bringing this matter to our attention. We deeply regret to hear you had such an unpleasant experience with us and we understand your frustration. We are taking the necessary steps to resolve your concerns. A full refund of all charges made totaling $255.73 is currently being processed. You can expect to see these funds returned to the card on file within 7-14 business days, depending on your financial institution. We would greatly appreciate the opportunity to continue to service your home by providing a complementary reservice to correct the current issues. Please let us know if there is a date and time that works best for you to receive this reservice. Again, we sincerely apologize for the inconvenience this situation has caused. 

  Customer Answer

  Date: 04/07/2023

  I accept the business's response to resolve this complaint. If I do not receive the promised refund within 2 weeks, I will of course file another complaint. I will contact the company to see what their "complimentary service" might entail.
  
  Regards,
  
  
  
  ****** ********

• Initial Complaint

  Date:03/30/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Greenix about an ongoing mouse problem I have in my apartment. I told them that my apartment was one of three units in the building (another apartment across the center wall, and a daycare below us). They assured me the that they would be able to eradicate the mouse problem. Service began on December 20, 2022.
  
  About two weeks ago I noticed my mouse problem actually getting worse, so I requested that they send someone out to assess the situation. The service representative never showed up. Then, a day or two later I got a very vague email from Greenix reading that "due to a recent policy change", they can no longer service my apartment.
  
  I emailed back asking why, to which they replied that they now can't guarantee that the mouse problem can be eradicated because there are two other units in the building. That makes sense, but I'm not sure why this wasn't stated at the onset of this. As pest control experts, I'd assumed they knew this to be the case from the start and might have said that all three units would need to be serviced for this to be effective.
  
  Instead, they've collected exactly $525.76 from me since 12/20/22, and I now have an infestation likely due to the bait they put out, effectively drawing more of them into my apartment.
  
  I've emailed them twice asking what I should do, and have received no reply. I got on the phone with a very kind representative explaining my situation and asking what she recommend that I do next. She just keep saying she's sorry but they can't help me. I asked if I could speak with someone higher up the chain, and she said I could expect a call back as soon as I got off the line with her. That call also never came.
  
  I remain completely mystified as to why they are being so vague, refusing to help in any way. I am hoping I can just receive a refund of the sunk cost. I didn't pay for someone's service and time, I paid to have the mice gone, but now the problem is worse and no one is getting back to me.

  

  Business Response

  Date: 03/31/2023

  Hey ***! 

  Thank you for bringing this concern to our attention. We try to give our customers the best service possible, so I apologize for any inconvenience we may have caused. Unfortunately, due to company policy, we are unable to service apartment complexes. We have closed out your account and issued a refund for $431 to compensate for the charges that were made to your account. 

  If you have any questions, feel free to reach out to our customer service department at ###-###-####. 

  Thank you for your patience during this time and we wish you well! 
  
  
  

  Customer Answer

  Date: 04/03/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  *** **********

• Initial Complaint

  Date:03/27/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The subscription agreement with Greenix clearly states:
  
  For your convenience, upon the expiration of the Initial Term, this Agreement will continue on a month-to-month basis and we will (i) continue to charge monthly Subscription Payments to your bank account or credit/debit card, and (ii) protect your home with Regular Services until you notify us that you would like to cancel your subscription by calling or emailing.“
  
  They will not allow you to cancel via email and instead force you to call/jump through hoops to cancel. I requested to cancel after my initial contract term is complete since I’ve never been satisfied with the service since I signed the contract.

  

  Business Response

  Date: 04/25/2023

  Thank you for bringing this matter to our attention! We are sorry to hear about the difficulties you faced when requesting to cancel your services and we fully understand your frustration. We pride ourselves in making our representatives easily accessible to all our customers and we regret that this was not displayed to you. We have reached out to you and successfully completed the cancellation process. Your account is now closed and no further charges will be made. Please let us know if there is anything else we can assist you with.

  Customer Answer

  Date: 05/03/2023

  I accept the business’s response to my complaint, though I was still required to be transferred to a sales rep and decline multiple offers to continue service prior to being allowed to cancel. 
  

  Business needs to accept the terms of the contract they wrote for themselves, which explicitly allows cancellation via email.

• Initial Complaint

  Date:03/23/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called and canceled service multiple times. Initially I was told to wait until my contract expired. I did. Today service was done at my home. I have been charged. I called to get a refund and the business manager acted like I was lying!

  

  Business Response

  Date: 03/24/2023

  ***,

  Thank you for bringing this concern to our attention. Here at Greenix, we strive to provide the best service possible for our clients. I apologize for any inconvenience that we may have caused. To help resolve this concern, we have closed out your account and have processed a refund for your last service of $129.71. This should show back up in your account in the next 7-10 business days. 

  If you have any further questions, please feel free to contact our customer service department at ###-###-####. 

  Thank you for choosing Greenix and we wish you well!

  Customer Answer

  Date: 03/27/2023

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  *** *****

• Initial Complaint

  Date:03/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint sent to Greenix, their CEO and on FB..NO RESPONSE! On 3/20/23 at approximately 4 PM, I was outside gardening near the fence that adjoins my neighbors home when I saw a man operating (what I THOUGHT) was a leaf blower, in my neighbors back yard.
  
  The man proceeded to use the blower all around the back yard, then he came to the fence where I was working and continued the work. I then noticed a second man; who asked the operator a question. The operator replied it was ok and continued to do his thing.
  
  That is when I stood up and asked the first man what I was just sprayed with and what I just ate. He hesitated, then told me that it was a mosquito something or other. It was then that I realized that this was not a leaf blower, but a chemical application and that I had just received a bath and mouthful of chemicals.
  
  I ran inside and washed exposed skin, then ran outside to see if I could find out who applied the chemicals. I was in luck, as I saw the Greenix van departing my neighbors property.
  
  I then went online to get the phone number of your company to file a complaint. The first person could not help me as she was only in sales, but she connected me to someone who she said could help.
  
  When I explained what had happened, this person actually suggested that I contact my neighbor about what happened. I told her that was ridiculous, my neighbors didn't spray me, your company did.
  
  I didn't get very far with this conversation, I don't think she really cared. I did ask about the chemical, she said she would check. When she came back online she told me it was Demand CF.
  
  I told her I would like to file a complaint, thinking she would connect me with someone who cared about what happened; that didn't happen. I was told to write an email to this email address.
  
  Since this incident, I have had a headache and I am constantly clearing my throat. I have also felt my heart racing at times.

  

  Business Response

  Date: 03/31/2023

  ********,

  Thank you so much for making us aware of this. We definitely want to make sure that all concerns are addressed and resolved. I'm glad that we were able to get in contact with you and were able to work out a resolution with you. We have added you to our Hypersensitivity list, where we will call you before service is rendered your neighbor's home. We apologize again for any inconvenience we may have caused! 

  If you have any further questions or concerns, please feel free to reach out to our customer service department at ************.

  Thank you again for being so patient with us! We wish you the best. 

• Initial Complaint

  Date:03/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was originally lied to about the service, saying they spray in crawl spaces but when the time came they said they do not. They only did half of spraying the house, they did not inspect the house which is all the things I was told they did. We called a week later because the ants where all over the counters and was left on hold again for 10 minutes which seems to be a continuous thing for them. Then was told they would not even be able to get out for almost 10 days when the issue is happening now. So was lied to about how they service and how fast they come out to help if the issue continues. As well as hanging up on us when calling. They are a scam and a waste of money. Then they make you pay a high cancellation fee. This is absolutely ridiculous.

  

  Business Response

  Date: 03/24/2023

  *****, 

  Thank you so much for bringing this concern to our attention. At Greenix we strive to provide the best service possible for our customers, so I apologize for any inconvenience that we may have caused. We have closed out your account and waived the cancellation fee.

  If you have any further questions, please feel free to contact our customer service department at ************.

  
  Thank you for choosing Greenix and we wish you well!