Complaints
This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 579 total complaints in the last 3 years.
- 214 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/08/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Service date 12/28/22. I had called this company days prior seeking flea treatment. The woman on the phone walked me through the process and pricing. My significant other was with me and heard the entire conversation. She had explained to me that they would come out the first time and do a spray treatment. She had told me that myself, my child, and all of my animals except for the fish would have to be removed from the home during this process. She had told me that the initial first treatment would be $249.00. She also said that after the first treatment I would need three more visits after that priced at $39 each for fleas. There was never any talk about other bugs.
When they arrived I had to transfer my two cats, two hamsters and my two year old to my car. In the process of doing so they insisted I sign a paper before doing any work. Again nothing being brought up about other bugs besides fleas. They also last minute said that the animals, myself and my child did not actually have to leave, but we did. On 01/28 my mom called to schedule the next appointment and pay the $249, which is when they told us that there was an additional $70 charge on 12/30 that wasn't spoken about prior. Also that the $39 would be monthly for an entire year, not just the three additional times they said they had to come back for flea treatment. They were dishonest with me on the phone and in person because the additional visits don't have anything to do with fleas. My mom had asked to cancel the contract at this point and they told her it would cost $249, in addition to the other $249 for flea treatment and the $70 treatment we didn't ask for.
My mom explained to them that I am a single mother and struggling to make ends meet, and that I would not have signed up to pay for something I didn't ask for and cannot afford. She spent almost half an hour on the phone with them, and offered to pay the $249 but they never asked for a form of payment throughout the entire conversation.Business Response
Date: 02/15/2023
We were able to get in touch on 2/15/23 and offered to cancel the Pest Control subscription, waive any cancellation fees, as well as any charges for the service completed on 12/30/22. Customer accepted these offers and as agreed, the only remaining balance is $249.00 for the Flea Tick Interior Reduction performed on 12/30/22. We apologize for any miscommunication about the services and appreciate your feedback!Initial Complaint
Date:02/06/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed an 18 month agreement on 7/03/2020 for pest control for my house. The agreement states "Upon completion of the Initial Term, Regular Services will continue at the same frequency until canceled. Customer may cancel any treatments after the expiration of the Initial Term by calling Greenix at ************ emailing Greenix at ********************, or sending written notice to Greenix at **** ***** *** ***** ***** **** ***** **** ****** ". I sent an email on 2\5\2023, well after the completion of the initial term, with the signed cancellation form. They responded that I cannot cancel over email even after pointing out the clause in the signed agreement.Business Response
Date: 02/10/2023
Hello!
We appreciate your feedback and have reported it to the proper teams and management.
We apologize for any inconvenience our cancellation process has caused, and are currently revising our policies to better align with our customer's needs. Your account has been fully closed and you should receive an email confirmation stating as such.
We are sorry to see you go, but thank you again for your time with us!
Initial Complaint
Date:02/02/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Greenix' business practices seem designed to benefit Greenix at the expense of their customers with the objective of extracting as much money as possible by keeping customers under contract and obligated to pay for ongoing services. Greenix required an 18 month contract when I signed up for their service. Their agreement states they will provide "4 regular services per year". Their communication for scheduling service calls is to contact the homeowner the morning of the day a technician is doing a service call leaving the customer little to no time to respond in order to reschedule if the service is sooner than it should be. As a result the homeowner then sees their $179 per service is extracted from their account. I had called asking them to cancel my service when I thought my initial term was up and they said I couldn't yet. Once my 18 month period was over Greenix tried to schedule another service and I told them not to come. I called their phone number for cancellation and was disconnected twice. I emailed [email protected] as stated on their agreement for cancellation and received a reply that I was still under contract and I could not cancel via email, that they had changed their practices and I had to call. This was even though their agreement states you can email cancellation notices. I emailed back to correct them that I had met my 18 month and scheduled service obligations and quoted their contract stating customers can cancel by emailing [email protected]. They confirmed I could cancel but had to call or I would not be considered cancelled. I copied their agreement terms again and suggested they adjust their procedures to honor contractual obligations.
In short, they lock you in with an expectation of 4 services per year, schedule more than the expected number of service appointments, don't communicate in advance of when the service calls will be, and make it difficult to cancel your agreement keeping you on the hook for their services.Business Response
Date: 02/10/2023
Thank you for your feedback!
You have made a lot of valid points that have been communicated to our management. We are currently revising our process to minimize inconvenience with our cancellation policy. You made multiple requests that should have been followed through with. Your account has been fully cancelled as of 2/2/2023 and you will receive no further services. Per our service plan, we schedule an initial service and recurring services once every quarter. For your 18 month agreement, that works out to 7 services, which were completed as outlined. We strive to be clear in communication about our service schedule and regret this was not your experience. We also have a standard to provide 24 hours notice prior to treatments via email. This is our default notification system, but special requests for more advanced notice or different communication preferences can always be made!Once again we are grateful for the feedback and will use it to improve our processes.
Customer Answer
Date: 02/11/2023
I am rejecting this response because: Greenix' response made two false claims, first "We also have a standard to provide 24 hours notice prior to treatments via email." I sometimes don't check emails daily and typically not multiple times in a day. Of the seven service appointments one was never confirmed via email, only two were confirmed more than 24 hours in advance, and the other four were confirmed via email less than 24 hours in advance. Their standard is in practice to provide less than 24 hours notice.
Second "we schedule an initial service and recurring services once every quarter" was incorrect. They delivered service on July 6, 2022 then scheduled service to be delivered again on September 26. When I received a text message that morning from the technician I realized it was sooner than it should be scheduled and cancelled it to be rescheduled so that there would be no expectation for more than one additional service in my 18 month contract. Greenix seems to operate with a level of operational discipline that would allow them to email and text their customers with 24 hours or even more advance notice. But it's not to their advantage to do so. And their scheduling of two appointments in the fifth of my six quarter contract would give Greenix some justification for presuming an eighth treatment before my 18 month contract expired.
I reject Greenix' explanation because I don't want Greenix to believe it is acceptable to time their service deliveries in such a way that they can collect an extra $179 for every customer who signs an 18 month contract. And because they can respect their customers enough to give more than 24 hours notice about upcoming service appointments so customers can better monitor the services they are receiving and would be obligated to pay for.
Greenix, please adjust your practices.
Regards,
******* ******Initial Complaint
Date:01/30/2023
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I responded to a telephone call initially and was signed up for a year's service with pest control (insect control pesticides spread around the outside of my home). I accepted the service and contract and was told the contract would not automatically renew and could cancel anytime after the initial one year service period. I called in the summer od 2022 and attempted to cancel the contract after the final service but they said I could not cancel it until after the service took place. I said that was what I wanted to do but they said I had to wait. I called again as soon as that service took place and spoke to an account manager and cancelled the service with a great deal of pushback because they claimed their product could not cause plants to die. Fine. I still am canceling the service because all it did was chase the bugs inside. Ok they cancelled the service. Except they didn't. The following service period they texted they were coming again. I got a call and told them I cancelled my service and they said the account was still active. So I went through the process again. I waited on hold for over 30 minutes and no answered. So I called back a third time and finally spoke to someone who said the account was cancelled. Today they texted again telling me they would be at my house. And once again they told me I was still active in their system. I just want this to stop. I texted back that I was contacting BBB or the attorney generals office because this is ridiculous.Business Response
Date: 01/30/2023
We sincerely apologize for the inconveniences you encountered with our cancellation process. Your account has been fully closed as of today, 1/30/2023, and you will receive no further contact. A written confirmation of cancellation should have already arrived in your email inbox.
We thank you for your patience and wish you a wonderful evening!
Customer Answer
Date: 01/31/2023
I accept the business's response to resolve this complaint.
Regards,
***** *******Initial Complaint
Date:01/20/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed an 18 month agreement on 5/20/2021 for pest control of my house which states "For your convenience, upon completion of the Initial Term, Regular Services will continue at the same frequency until canceled by the customer by calling Greenix at ************ OR BY EMAILING Greenix at ********************* (emphasis added). I have sent them an email requesting to cancel the services of the 18 month agreement since the agreed term has been completed. They responded that I cannot cancel over email and that my account will remain active and I will continue to be scheduled (and charged) for services regardless of my request.Business Response
Date: 01/23/2023
The client account for the above address at :**** ******* ***** ** has been cancelled. This was effective 1/20/23. If any further details are needed, please let us know.Initial Complaint
Date:01/13/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Greenix is using predatory and unlawful practices that has negatively impacted my credit score. has sent my account information to collection agency even though my account is paid in full. Their collection agency refuses to investigate the charge.
Dec 10, 2022 Greenix provided services and sent bill for $28.47
Dec 30, 2022 Payment was made on Greenix Websit for $28.47
Jan 4, 2023 Greenix submitted my account for collection even though it was paid in full.
Jan 13, 2023 Receive Physical Mail notifying of collection agency has been engage to collect delinquent debt.
Please help me.Business Response
Date: 01/17/2023
Greenix has reviewed this account. We have determined there was an error in sending delinquent requests to some clients. We have communicated with our team, and have remedied the situation. Thank you for your patience, we are sorry for the inconvenience. We have taken steps to fix this and prevent it going forward. Please let us know if there are any more questions or concerns. I have reached out to ensure we are not pursing any credit penalties.Initial Complaint
Date:01/02/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my service prior to having any service provided. They charged me the initial 94$ but assured me that the charge would be erased since they did not provide a service. However they still charged me and did not refund me.Business Response
Date: 01/03/2023
After reviewing this account, the account was charged, and we have set up the refund. This can take 7-10 business days to reflect on the clients payment method. Thank you for your patience.Initial Complaint
Date:12/11/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called and purchased services with Greenix. They advertised being able to treat so many insects including mosquitos and wasps. I explained how my wasp situation in my yard was bad and they are living in the bushes and I can’t trim down the trees in that area until the wasps are killed. The person on the phone told me all about how the technician will find the wasp nests and kill them. When the tech came out, he explained that they can’t and won’t spray through the bushes and trees because they need to know where the nest is and trim the bushes before my service. He was only able to put some stuff down to kill some ants and spiders and that was it. I needed this for the wasps and mosquitoes which they couldn’t treat and wouldn’t treat.
I tried to call and cancel but my hours at work don’t allow me to reach them, and they don’t have anything on their site to submit online and they don’t have an email.
I want my money refunded because they lied about services from the start. I never got what I paid for and requested when I called and signed up.
They have continued to bill me even though I tried to block their charges since they can’t do what I paid for and lied to get me to sign up. I want my money refunded. They can pull my call from the call center where I was lied to.Business Response
Date: 12/13/2022
We will research this issue and contact the client today. We appreciate the message.Customer Answer
Date: 12/14/2022
I am rejecting this response because: Greenix called and left a voicemail about my account and the situation. The employee verified that there were issues with my pest service that was never able to be resolved. I don’t want to call them back and forth while they try and just get me to keep their services. Offering to have your best technician to come out does nothing as it’s December so the wasps and mosquitoes are all dead. I want a refund for anything they have billed me for as I was lied to on the first call where I signed up. The technician even told me the call center lies all the time to get the sale. I never got what I paid for and I want it refunded.
Regards,
******* ******Business Response
Date: 12/15/2022
After reviewing the account. We are able to refund $129.60 for the last three monthly billing charges. We are closing out the account today. Please let us know if we can do anything else for you.Initial Complaint
Date:12/02/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Account: ******
I purchased a pest removal package from Greenix Pest Control that included an initial bug removal (paid $260) and three weeks of continuous service in a row for $80 each (paid $160).
I had the initial appointment on October 1, 2022 with no issues. Unfortunately, Greenix failed to schedule the next few appointments in a timely manner due to: double booking, canceling, not showing up, or scheduling it when I specifically stated I would be at work. I would not mind them coming while I am at work, but I have a dog in the home (so I would need to be there). Before scheduling appointments, I informed them that I work until 5pm or 6pm at times and they were okay with that. I also informed them that I would be willing to pay extra for service on a Saturday, if needed.
Ultimately, it took them over one month to do the second appointment (by this time I should have had all four completed) which essentially let the remaining bugs reproduce/breed. I am upset that I was not offered a refund, discount, or additional service for free due to the scheduling teams errors. I have attempted to speak with branch managers, but they have failed to call me back and have done nothing to resolve the issue.
It is now the beginning of December and I have only had three appointments and have one more left. The scheduling team also has not been telling me about scheduled appointments and have been popping up at my home and calling once they are already there.
I am not satisfied with the fact that my appointments were not scheduled to be completed in a timely manner (each week like they were supposed to be). It has caused me to still have a big bug issue that should have been taken care of already. I understand that a new scheduling team may not run smoothly and I was willing to be understanding/patient with that. However, I do not want to have to pay another service to redo the entire service again and hope that you make this right.Business Response
Date: 12/20/2022
Refunded and cancelled the account, unable to do the post 6 pm arrivals reasonably.Customer Answer
Date: 01/03/2023
I accept the business's response to resolve this complaint. Please note that this was more than not showing up after 6pm. It also included double booking and no shows during regular hours 8-5 that I took time off work to have service completed.
Regards,
******* ****Initial Complaint
Date:11/29/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have used Greenix for the last 8 years, left for a year because another company talked me into trying them, didn't like so went back to Greenix. I don't know what has happened to The Greenix Company in the last couple of months but it went from feeling like you were talking to someone local on the phone to now feeling like you are "just a number." I loved the company and really trusted them for many years but the last time they were here the technician talked me into doing a flea treatment outside because I have little black bugs that hang out on the window screens, I didn't think they were fleas but he assured me they were and I trusted the company. Then he saw a chipmunk tracks and told me they carry fleas and I need rodent boxes too, this ended up costing LOTS of money. After he left things didn't sit right with me, so I had a veterinarian friend come over, I was assured they were not fleas and she checked my dogs who have no evidence of fleas either. I waited about a week when the bugs had not disappeared, I called Greenix back and told them about the tech talking me into the flea treatment and rodent treatment, I also said the flea treatment didn't work because they bugs are still there. They told me they would refund all of my money for both flea and rodent treatments as well as the regular treatment (for silver fish in my basement that I have gotten for the last 8 years) since the technician took up so much of unnecessary time, and I work from home. Neither of the attached receipts have hit my bank. I have only received a credit of $105. I have now spent a total of 5.5 hours on the phone in the last two weeks trying to get my credit. Greenix has sent me in various circles. Having me call my bank several times, Greenix says they have issued me a credit of $185.74 twice and it must be my bank's issue but my bank doesn't see a credit. I keep getting promised a call back from Greenix by management, that has not happened after 4 promises.Business Response
Date: 11/29/2022
Hi **********,
Thank you for calling in. I apologize for the inconvenience you have experienced and saddened that after 8 years your experience was something other than World Class. I have attached the image of the refund being successful. Is there anyway the account number was incorrect on our end or the date it was submitted? Usually when an ACH is refunded it can take anywhere from 14-30 days to show up. I see the ACH refund for $185.74 was submitted on 11.8.22. You have been a loyal long term customer and I want to make sure we get this resolved for you.Customer Answer
Date: 12/20/2022
Resolved this with the client. We refunded 2 full services, and they decided to keep going with Greenix.
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