Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 31 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  1000 Taylor Station Rd Ste G Gahanna, OH 43230-6672

  
• 

  Greenix Pest Control

  2700 W 21st St Ste 11 Erie, PA 16506

  
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  Greenix Pest Control

  1730 Akron Peninsula Suite 106 Akron, OH 44313

  
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  Greenix Pest Control

  251 N Rose St 227 Kalamazoo, MI 49007

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 1 year contract for pest control that ended early this summer. When contacted I was told they have had others re evaluate service given the economy and would do 1 free service with no obligation and that I can discontinue in the fall. A text was sent for a signature for a contract that I did not respond to. They did come out and do 1 free service a while back. I received a text 2 days ago that they were coming out. I texted that I was not interested in further service but will call in the future if needed. I received another text yesterday from another service person and I responded the same. I got a call at lunch and I reiterated the above. He said I have to discuss it with the contract mgr. I explained I just prepared lunch and that he can convey this a 3rd time to whomever he needed to but I won't be calling and that the contract was fulfilled. I've received several texts that they can't reach me and that I need to call and speak to their contract mgr. and that they will continue to schedule me every 15 days. I've responded without ambiguity that I will not be using them in the future regardless given the recent interaction. I would have used them if needed if not for their latest interaction. I did miss a call at lunch after my text so I called back, in an attempt to resolve this, and was transferred to the account mgr and my call was dropped. I called again just to cover my bases, was transferred and put on hold and finally hung up since no one was picking up. I have now told their company more than 5 times by texts and calls that I am not extending my fulfilled contract. Over 5 texts and several calls in 3 day and I keep reiterating the same thing. I texted that I will be following up with the BBB if this continues, and yet they persist with another text saying I had to call and an appt was scheduled for service in 15 days. At this point i'm dumbfounded.

  

  Business Response

  Date: 10/28/2022

  We're sorry about the confusion, we have cancelled your account and you will not be receiving further communications from us 

• Initial Complaint

  Date:10/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account Number ****** I have been billed for $99.00 for services in may 2022 that were never completed. My contract ended in March 2022. I never gave authorization for further services due to nor wanting to continue to use greenix (formally rise pest control) out of no where I started receiving collection notices from greenix. I have tried numerous times to contact greenix and the collections agency with no response. I should not have to pay for services that were not rendered or services I did not concent too

  

  Business Response

  Date: 10/27/2022

  I'm going to have my Customer Advocacy Manager call you

• Initial Complaint

  Date:10/24/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company on Sept 23, 2022 to come out and take care of a bad wasp nest I have in the siding of my house. The technician they sent did not even come prepared with a bee suit so I had to wait another five days before someone could come out, although I was promised someone would be out on Monday. Once they came back they assured me that it was taken care of and I would no longer have any issues. I went away first 3 days and upon my returning I noticed not only were the wasps still going into the same whole but now a new one right next to it. I immediately called and they scheduled me at least 3 different times however no one showed up nor called to cancel. I had to call each time. The last time I was sent an email about then having to come to investigate the situation and then spray again. This was supposed to occur on Friday the 14. Again, no cancellations. Just did not show up. Fed up I called and canceled my contract that they then wanted me to buy out of at $250. I refuse to pay them anymore money and feel I deserve my $89 back from the first charge. They told me ok, they would cancel it and wave the fee, only for me to see that they charged me today $39 for a reservice fee when they still have not come out to resolve my issue.

  

  Business Response

  Date: 10/24/2022

  It looks like you spoke with an account manager a few minutes ago and got everything worked out. Let me know if there is anything else we can do

• Initial Complaint

  Date:10/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a contract w/ Greenix Pest control which I canceled in late 2020. In Sep 2022 they showed up looking to do a service. The service person noticed I did not have a service performed for over a year so he came to the door and ask if I still have a contract. I told him I do not and he mention he will update my records. A few days later I got a text that I have a balance, for a service they did not perform. I replied that I do not have a contract but they want me to call their account manager. This is the 2nd or 3rd time they are playing this game. In the previous cases, I did call and ask to cancel, again. I get the feeling they have a scam going and I might not be the only one having this experience with them.

  

  Business Response

  Date: 10/21/2022

  Clearly there is some confusion here. I see an email we sent you on 8/19/2022 which read "Thank you for your continued business" and pointed out that your next service would be 9/19/2022 which is the date the Service Pro came to your house. I'll have my customer advocacy manager give you a call.

  Customer Answer

  Date: 10/23/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 18293704
  
  
  
  I am rejecting this response because: It implies i had a contract w/ them when I had canceled it over a year prior.

  I got a phone call from the customer advocate who left me a voice mail telling me they now closed my account. This is great however I feel they are fabricating information with their reply. They are lying and this infuriates me. I attached an email from Apr of 2021 where they told me i have an upcoming service. I replied and told them I had canceled to wish Greenix replied "Thanks for reaching out! It looks like you called in and were able to get things sorted out."  So how is it that on 2021 everything was sorted out for my cancelation yet in 2022 i now have an ongoing service.

  I think they should be investigated. I find it hard to believe this has only happened to me.

  
  Regards,
  
  
  
  ************ ******

  

  Business Response

  Date: 10/24/2022

  Thanks for reaching out. I'm not sure what else we can do.

• Initial Complaint

  Date:10/20/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke with the sales team and was told I would be paying 280 for the initial service and then $79 for three weeks for the roach issue and $39 quarterly for general pest control.
  I went over this numerous times with the sales person on the phone and then again via text before I signed and payed my first invoice. My first and only service I received was late because they didn't have the right city for my address. He sprayed my kitchen and under 1 bathroom sink only and then sprayed outside and knocked down some webs. I didn't think that was $300 worth of work and for the size of my house that cover's like 1/8th of the space but the tech said they would cover more the next service. As soon as the tech was finished I notice an additional 218 was taken out of my bank account. When I called they tried to tell me each service had an initial fee of $218, which was not what I discussed, finally spoke with an account manager who informed me I was double charged but they would refund it. Waited a week no refund, called the bank and they said no refund was even initiated. had to call in again and Greenix tried to tell me that the charges were accurate, I explained the whole situation again and was told this time they would refund after disputing it with my bank I got it.
  My 10/7 appointment was missed even though I called all day to see when they were coming, the last time I called they said the tech did come by but I have ring cameras and they definitely didn't show up at my house. My next appointment was for 10/14 and when I checked my portal on 10/13 the whole appointment was gone. Called in about that and they had no answer as too why but promised they'd send someone on 10/21.
  I get an invoice for $42 called in and was told I pay $39 each month for gen pest control not per service because service is $117. That was not what I was told when I signed up. I cancelled and went to check my contract but they already removed it from the account which is awfully suspicious.

  

  Business Response

  Date: 10/21/2022

  Thanks for bringing this to our attention, calling in and speaking with an account manager. We've cancelled your account, and waived the cancellation fee. Nothing is owed at this time.

  Customer Answer

  Date: 10/21/2022

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:10/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Greenix on September 26, 2022 and signed up for their yearly plan. On September 28, 2022 I had my initial treatment with Bob. Bob had a trainee with him that day and it was drizzling outside. Bob from the start seemed to be in a hurry and un familiar with the company products and guarantees. I was informed that there would be an increase in activity in my home for pest for the next 10-14 days. On October 11th I contacted customer care at the 1800 number and was transfered to an account services representative, I explained that I had to resort to bombing my house for the stink bugs and dealing with the European Hornet nest myself. The account representative gave me a $50 credit to my account and convinced me into a "VIP Treatment". Tonight October 12th, I received a text from the technician assigned to my house tomorrow, again I was assigned the technician that didn't want to be here the first time for a more "comprehensive VIP Treatment" and all of a sudden he can take care of the stink bugs. The company is using deceitful business practices to charge for "enhanced VIP service" after lurking you into a 1 year contract. I seek that my account be terminated with no balance due. This was why I was transfered to a account representative and I was deceived into believing they were going to send a more qualified technician, the service drove the bugs into my house not out of it.

  

  Business Response

  Date: 10/18/2022

  Thank you for calling in and providing the necessary information which allows us to cancel your account and waive the balance

• Initial Complaint

  Date:10/12/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description:
  We contacted the company to deal with a pest problem and were talked into a subscription plan but the
  company wasn't clear about how we were to be billed. It was my understanding that we were getting a
  better deal to sign up for a subscription and would pay quarterly each time they came to our home to
  take care of pests but I am finding out now that we are being billed every month. I asked about
  cancelling the service and was told that the cancellation fee costs more half of what the service costs. I
  feel like we were mislead and weren't given all the information needed to make a good decision about
  using this company.

  

  Business Response

  Date: 10/12/2022

  I'll have my Customer Advocacy Manager reach out to you

  Customer Answer

  Date: 10/23/2022

  I accept the business's response to resolve this complaint.

  
  Regards,
  
  
  
  ***** ****

• Initial Complaint

  Date:10/11/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After numerous attempts to cancel this service that is described falsely during their initial sales pitch without any correspondence from this company that has my information in totality, I was sent a letter from a collections agency. The service is not as described and follow up was promised but never given. I was given no notice of delinquent payment or that my account was not cancelled. The sales pitch is given by a younger inexperienced person that overpromises and doesn’t deliver.

  

  Business Response

  Date: 10/12/2022

  Thank you for reaching out, I've spoken with my Customer Advocacy manager and he will be reaching out to you

• Initial Complaint

  Date:10/09/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an agreement with Greenix Pest Control to spray my home for fleas. I told them I had a longhair cat with woods behind my house so it would be a challenging ordeal. The first chemical spray was August 12, 2022, to do inside and outside. The price given was 399.00. I kept asking for clarity on how many sprays I would receive. I called back to tell them I needed an additional spray inside. I spoke with customer Service ******, *****, *****, *******, *******, *******. The first Greenix employee Dakota didn't seem he was inside my house long enough to do a "good" spray. So Greenix sent out Greenix employee ***** who said he was using 100% alcohol. The fleas continued to jump and bite. Greenix continued to send messages via email that a tech was coming to spray outside. I cancelled each one still telling Greenix I needed an indoor spray. On September 7, 2022, Greenix no call no show. ` On September 14, 2022, I asked Capital One Walmart to credit my account $399.00 and block Greenix from putting any more charges on my account. I have already engaged with another company to treat my home.

  

  Business Response

  Date: 10/10/2022

  Thank you for calling in and providing the necessary information which allows us to cancel your account.

  

  Business Response

  Date: 10/10/2022

  Thank you for calling in and providing the necessary information which allows us to cancel your account.

  Customer Answer

  Date: 10/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** *****

  Customer Answer

  Date: 10/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** *****

  

  Business Response

  Date: 10/26/2022

  There is no outstanding balance on Pam's account.

  

  Business Response

  Date: 10/26/2022

  There is no outstanding balance on Pam's account.

  Customer Answer

  Date: 10/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** *****

  Customer Answer

  Date: 10/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 2, 2022 I called Greenix on their 1-800 number to get information on pest control. We made agreement to do a 1 year contract for Pest control. Sept. 7, 2022 was our first application in and outside the house. Rustin the service guy said to give him a text/call anytime if I needed him to respray.
  I contacted Rustin at Greenix via text message (###-###-####) on Sept. 19, 2022 asking someone to come back and spray again. No one replied to my text so I text Rustin Sep 21, 2022 on his personal phone which he gave me to contact him (###-###-####). He replied and said he was not working that week due to a surgery he was recovering from and that he could come the following week. I waited until Thursday, Sep 29. 2022 the following week to text Rustin and see if he would be coming out to respray. I got no reply.
  I decided I did not want their services if they were not going to do what they said would do. I also was not seeing any results from the spraying of my house...inside or out. On Oct 3, 2022 I called the ###-###-#### Greenix Customer service number to get help and they sent me to an account manager named Andy. I tried to explain what had happened and he kept interrupting me and saying that it was not their fault that Rustin was sick and not working. I said I understand that but I still need someone to get back to me when I reach out. The service I asked for was not what I was getting. He also said that it was basically my fault that their service wasn't working and If I cancel they are going to charge me $250. Andy was the rudest person I have ever talked to on a Customer Service call. I finally just said I am not arguing with you anymore and I hung up the phone. I felt so belittled as if I was a little child that did not know anything.
  I immediately got an email from them canceling my account with Greenix.
  I paid $73.83 0n Sep 12, 2022 via CC. I just recieved a bill for $308.16 on 10/07/22.
  I can't believe they want to charge me $308 more to cancel.

  

  Business Response

  Date: 10/10/2022

  Thank you for calling in and providing the necessary information which allows us to cancel your account and adjust your bill. There is no balance outstanding

  Customer Answer

  Date: 10/10/2022

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** *****