Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 31 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  699 Industrial Dr Middletown, DE 19709

  
• 

  Greenix Pest Control Centerville

  934 Senate Dr Centerville, OH 45459

  
• 

  Greenix Pest Control

  180 W Michigan Ave Jackson, MI 49201

  
• 

  Greenix Pest Control

  5420 Newport Dr Unit 48 Rolling Mdws, IL 60008

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this business is a scam. They tricked me into signing a contract but they have not gotten rid of any pests, they’re all still here. On top of that, they have only come to my home about 3 times when they said they would come every single month. I have ring cameras installed so they can’t lie and say they came by when I record my front door and driveway. I am also always home so I would know if someone walked around my home. They don’t get rid of pests and they don’t even come to my house. I want to end my contract since they haven’t upheld their side

  

  Business Response

  Date: 09/22/2022

  The policy is billed monthly, but serviced quarterly. Sorry about the confusion, we're cancelled your account.

  Customer Answer

  Date: 09/23/2022

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ************ ******

• Initial Complaint

  Date:09/22/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband signed up for this service last year after being told “most of our neighbors use the service”, which was a lie because multiple neighbors saw them at our house and said it’s a horrible service they cancelled long ago. Was told we would get 5 services, cool, except why would they send someone in November and February in the Chicagoland area? We paid for the services because someone came out. Still have wasps and bees coming into my house, never once saw anyone even use anything other than a brush to wipe away spider webs. Now we are being told we have to pay $250 cancellation or $300 to do more services…July, august, February, November and may…that’s 5, we fulfilled our contract so why do I need to do more and pay or cancel and pay?? Now we are getting a email saying we signed up for 7 services and only had 4. This company is a joke. I’m allergic to bees and can’t even sit outside my home with my toddler unless I SPRAY AND REMOVE THE INSECTS. Why the hell would I want to pay someone else to NOT take care of it and me have to do it myself? Absolutely no one should use this service. Charging a person for an unfulfilled service is outrageous.

  

  Business Response

  Date: 09/22/2022

  Thank you for providing the necessary information which allows us to cancel your account and waive the cancellation fee

  Customer Answer

  Date: 09/22/2022

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* ***********

• Initial Complaint

  Date:09/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My contract with this company ended in June 2022 yet they sent someone to my house, without my permission, and automatically charged my credit card $129. My husband called to ask what both of these things happened and was apologized to and told everything would be taken care of. After six days of not seeing a reimbursement to mr card I called GreenIx again and was told that no one told anyone anything. He only agreed to cancel my account but refused to reimburse the charges to my card that were never permissible in the first place. I asked over and over to have the charges reversed and he continued to refuse.

  

  Business Response

  Date: 09/21/2022

  Thank you for calling in and providing the necessary information that allows us to cancel your account and issue you the refund.

  Customer Answer

  Date: 09/27/2022

  
  
  After waiting the allotted time to accept or reject the company’s response, they have still not refunded the money due which leads me to believe they have no intent on refunding the money just as they stated when we called initially.  
  
  Regards,
  
  
  
  ******* ************

  

  Business Response

  Date: 09/27/2022

  The refund was issued the same day I responded to this complaint. I have attached the settlement. 

  Customer Answer

  Date: 09/27/2022

  I am rejecting this response because: 
  
  I contacted ***** ***** Bank and there is no evidence of any refund from GreenIx.  It is now Sept 27th so if a refund was truly issued on the 21st it would have posted.  Attached is the conversation with ***** ***** from less than 10 minutes from the time I wrote this response.
  
  Regards,
  
  
  
  ******* ************

  

  Business Response

  Date: 09/28/2022

  Sometimes it takes 5-7 "Business days" to get a refund processed, unfortunately I have no control of this. The time stamp from the refund shows it was processed after business hours on the 21th so it is likely it wasn't processed until the next business day. I'm sorry for the delay, but this is out of our control.

• Initial Complaint

  Date:09/20/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I switched from ***** to Greenix based on the claims that their product would eliminate pests from entering my home. It was a 2 year contract with 9 services. After the first 4 services, I ended the contract due to claims not being met with their product based on their commitments and advertisement. I had to call and request that they redo 3 of the services. I reached out to their customer service line to cancel my contract. The account manager was rude and disrespectful. He only wanted to sell me more services which I refused or require that I pay an early termination fee. I am not paying an early termination fee based on the fact that the product did not work the way it was advertised. The account manager then hung up on me. Two service people were sent to my house to perform the service and I refused to allow them on my property. I do not want anything Greenix has to offer. I called again advising them that I was no longer a customer. Again the account manager tried to upsell me additional services. If the first four services didn't work, why would I pay for any more services? He ended the call by again hanging up on me. I then received an email that I had to call their customer service line if I wanted to cancel my account. I am done with Greenix. They are predatory and make it difficult to cancel your contract and their services/products do not work.

  

  Business Response

  Date: 09/21/2022

  We're sorry for the confusion, thank you for calling in and providing the necessary information which allows us to cancel the account.

  Customer Answer

  Date: 09/21/2022

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  ***** *******

• Initial Complaint

  Date:09/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a service contract with Green where they would provide quarterly service. One rule I had for the company was that they had to call before they came out to do service. We have a large electric gate, which is normally closed and you cannot get in the back yard without it being opened. Therefore, Greenix missed doing the chemical applications to half of our house property 5 times in the past year and a half. They claim I owe $198.00 for two service applications. I contest that They owe me for $39.60 for the amount that they have missed. I have called several times, texted them and they have not responded.

  

  Business Response

  Date: 09/20/2022

  Thank you for calling in and providing the necessary information which enables me to cancel your account and issue you a refund of $39.60

• Initial Complaint

  Date:09/19/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesperson is a liar to begin with. He told my husband that multiple neighbors use their services. They don’t. That’s on us for not confirming before agreeing to use them. To date we have paid for multiple months of “pest control” and this company has been out to our house TWICE. The first time, the gentleman did a TERRIBLE job. We still had all all sorts of spiders and crickets. We called and told the account rep what as going on and she agreed to send another out for “free” - during this call, my husband advised if this doesn’t work, we will be canceling. This guy comes out, super nice, we felt like he did a more thorough job, but he didn’t. This company is truly awful. We called today and spoke with the “account manager” Joseph who said that they would only find more bugs concerning after 3 more treatments and if we wanted to cancel it would be a $250 cancelation fee, but he’d be willing to give us 2 months “free”. Absolutely not. Why would we want to continue to use a crappy pest control company when it DOES NOT WORK. We will also not be paying the $250 cancelation fee. The contract for goods/services states you (the consumer) give us (the company) money and we will complete this service for you. To date, this horrible company had not fulfilled their part of the contract. We want this “contract” canceled immediately.

  

  Business Response

  Date: 09/19/2022

  Thanks for calling in and providing the necessary information needed to cancel your account and issue you a refund

  Customer Answer

  Date: 09/20/2022

  I accept the business's response to resolve this complaint. My husband will call the office to get the refund. Is this the correct action?

  
  
  Regards,
  
  
  ****** ****

• Initial Complaint

  Date:09/17/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a service that i did not sign an agreement for or want. I was told about the service but i never signed or agreed to it. On top of that i was charged for the service at 4:00 am and it was not even performed. I walked around my house and have not seen a single mouse trap. They basically just stole from me. I have called and emailed the company about this issue, but since i have had nothing but problems with them i am filing a complaint as well. I want my money back plus i want all services i currently did agree to, to be canceled with out a fee. I have included a screenshot of the unsigned document. I did not sign it and do not want the rodent service. If i had to sign something saying i did not want the services i was never informed of that.

  

  Business Response

  Date: 09/19/2022

  I sincerely apologize for the miscommunication. Thank you for calling in and providing the necessary information which allows me to cancel your account and issue you the refund.

  

  Business Response

  Date: 09/20/2022

  We have cancelled your account, and I see you called in yesterday and our billing department confirmed that the money was refunded. I sent you an email with this information for your records just now. I've attached a copy of the refund here.

  Customer Answer

  Date: 09/20/2022

  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:09/15/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix is a SCAM. First of all, they said the service would be 2 hours long, the tech was here for 30 minutes and “sprayed the whole house with 3 different solutions and sprayed outside with 2”. The first day, the fleas were way worse, then they got better for a week. Now? They are worse than they were before. I am LIVID with this company. They did NOTHING but pause the fleas for a week and a half. The mosquitoes outside they sprayed for? Worse than they have ever been as well. I’m stuck in a year long contract that I have to pay monthly for. Which is BS because their services DONT WORK. I want OUT OF MY CONTRACT FREE OF CHARGE. I’m NOT paying $69/month for a service that MAKES THINGS WORSE. Now we have to call a different company and get ANOTHER service. I’m so angry it’s unreal.
  
  They claim they spray a solution that “makes fleas unable to reproduce” which is CLEARLY false as the fleas are GETTING WORSE. No wonder they want you to vacuum 3-4 times PER DAY. They don’t get rid of the fleas, your vacuum does.

  

  Business Response

  Date: 09/15/2022

  Thank you for calling in and giving us the necessary information which allows us to cancel your account without a cancellation fee.

  Customer Answer

  Date: 09/15/2022

  I am rejecting this response because: I tried to call your business 3 times today and it goes to voicemail. I have received nothing confirming that the contract has been cancelled free of charge. 
  
  
  
  Regards,
  
  
  
  ****** *****

  

  Business Response

  Date: 09/19/2022

  I sorry, I assumed that my responses witnessed by the BBB would serve as confirmation of the cancellation.  I have emailed you a confirmation and our Customer Service hours are Mon-Friday 9:00 AM - 7:00 PM Eastern time. Our phone number is ************ if you'd prefer to call.

  Customer Answer

  Date: 09/23/2022

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  ****** *****

• Initial Complaint

  Date:09/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix will not allow me to cancel their service. I have called them 3 times, they pass me to their "account manager", and this person always asks me to call back again to be able to cancel.
  I would like this company to cease providing services.

  

  Business Response

  Date: 09/13/2022

  I'm not sure where the miscommunication happened, but I see you spoke with an account manager yesterday and he cancelled your account and sent you a confirmation email.

• Initial Complaint

  Date:09/09/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I set up the initial visit it was explained that there would be no additional charge at each subsequent visit if I wished to cancel. Attached is the contract. I have not yet received any other visits but was charged 23.99 on September 9th when no one came to my home...and according to them I will have to pay $153. 40 till the one year contract is over. I should not have to continue being charged for a service when I am dissatisfied with it. During the first visit the man was called to remove a hornet's nest. He came without tools or the proper dress. He asked me for a plastic shopping bag. After a few minutes he came back to the front door saying that he tried to remove the nest but it is now on the grass under a bush and he is unable to remove it. When I asked if he could try a different method he responded by saying "If I get any closer they'll sting me". When the man left I went to check the area where he had been working and the nest was indeed still on the ground. To my surprise, the plastic shopping bag I gave him was also on the ground littering my lawn. I called back upset and they sent another man to pick up the nest. In two days time I'm alarmed by a man banging on my door with reckless abandonment. He identified himself as being a Greenix employee and asked for me to show him the hornet's nest. This second visit took no longer than 2 minutes and the man promptly removed the nest using the plastic shopping bag that was left there. I called them on 9/9/2022 to cancel all services after receiving a charge to my card on 9/8/22. I spoke with Andy on the account management team and he said that there was nothing they could do. Please I would just like to get my $23.99 back and not to be charged for any future services.

  

  Business Response

  Date: 09/19/2022

  Thank you for calling in and providing the necessary information that allows me to cancel your account and offer you the refund.

  Customer Answer

  Date: 09/20/2022

  I accept the business's response to resolve this complaint. I called on 9/20/22 at 12:40pm to confirm that my account was cancelled and they sent me this email as confirmation.

  
  
  Regards,
  
  
  ***** *****