We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Risk Management

Foxen (Foxen Insurance Company)
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

Customer Review Ratings

3.58

Average of 84 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Kim M

    Date: 09/06/2024

    Kim M

    Date: 09/06/2024

    Im happy with the service. I give 4 stars only because it took two attempts to get the insurance charge removed from our account and to get a refund. The service is friendly and professional and I appreciate that.

    Foxen (Foxen Insurance Company)

    Date: 09/19/2024

    Hi ***, Thank you for taking the time to leave us a review. We appreciate your kind feedback! If you have any further questions, please feel free to contact us! Thank you, The Foxen Team

  • Randi B

    Date: 09/04/2024

    Randi B

    Date: 09/04/2024

    I had an issue with my new insurance policy for my kids being cancelled bc we didnt sign it. I emailed Foxen right away to explain that we hadnt signed it, but we have since signed it and submitted and received notice it was re-instated. I notified ***** *. and she quickly responded to help me get it fixed. I used to work in customer service and I was truly impressed with how quickly and efficient ***** handled my issue. Thank you, I wish all companies were a pleasure to work with.

    Foxen (Foxen Insurance Company)

    Date: 09/19/2024

    Hi *****, Thank you so much for sharing your experience and for the kind words about *****! We are thrilled to hear that she was able to assist you promptly with your inquiry. Should you need anything else in the future, please do not hesitate to reach out. We are always here to help!Thank you, The Foxen Team

  • Jeff D

    Date: 09/04/2024

    Jeff D

    Date: 09/04/2024

    In August 2024, my son couldn't move into his apartment at ***************** due to not having paid the "move-in" fee of $13.95. I couldn't question the charge, since my wife and son were checking in and I was in a truck sitting outside his apartment in 90+ degree 'Bama heat (come to find out, the ** wasn't working and maintenance had pulled it apart - wasn't a surprise to them). I paid the "move-in fee". Then in September, I saw the same charge of $13.95, but for "liability waiver fee". Long story short, Foxen didn't acknowledge that I had purchased renter's insurance and personal property insurance from **** for my son even though I had emails where Foxen acknowledged in July 2024 my son was insured. Foxen said I wouldn't be charged "liability waiver" insurance. I sent the emails back to Foxen this week and they have assured me the two charges will be backed out. Standing by to see what ************ everything...........

    Foxen (Foxen Insurance Company)

    Date: 09/19/2024

    Good afternoon ****, Thank you for taking the time to leave us a review on BBB! We appreciate your feedback. Foxen received and approved your son's policy on 9/3/2024 and issued two credits on 9/3/2024. If you have any questions, please do not hesitate to reach out! Thank you, The Foxen Team

  • Wendi W

    Date: 08/30/2024

    Wendi W

    Date: 08/30/2024

    **** was so helpful! Right away when I called and spoke to her I felt reassured that our issue would get resolved. She listened carefully, assured me that she would look into the situation, and followed up beautifully. She really gave me faith in this company caring about their service to their customers. That is not always the case these days, and it is well appreciated! .

    Foxen (Foxen Insurance Company)

    Date: 09/03/2024

    Hi *****, 

    Thank you so much for your kind words! We are delighted to hear that **** was able to provide you with the support and reassurance you needed. We truly appreciate your feedback and if you have any other questions or need further assistance, please do not hesitate to reach out!

    Thank you, 

    The Foxen Team

  • Colin B

    Date: 08/30/2024

    Colin B

    Date: 08/30/2024

    ******* ****** was great. She answered my emails before a holiday weekend and handed my situation promptly. Foxen is blessed to have her.

    Foxen (Foxen Insurance Company)

    Date: 09/03/2024

    Hi *****! 

    Thank you for sharing your positive experience with us! We are thrilled to hear that ******* provided you with such excellent service, especially during the holiday weekend. If you have any additional questions or require further assistance, please do not hesitate to reach out! 

    Thank you again, 

    The Foxen Team

  • Karri F

    Date: 08/28/2024

    Karri F

    Date: 08/28/2024

    There was an issue with uploading my renewal insurance for my apartment complex and I kept receiving e-mails saying they had accepted it then I'd receive another e-mail a week later saying they didn't have my renewal. I reached out to Foxen and provided the copies of the e-mails saying they had accepted my renewal and it turns out I needed to upload another document. I told them they shouldn't have accepted my renewals and had given me that information, this happened on my renewal day so the waiver program was hitting my account w/my apartment complex for my rental fees. We got everything sorted out and the waiver was removed and credited.

    Foxen (Foxen Insurance Company)

    Date: 08/29/2024

    Hi *****,

    Thank you for sharing your experience and for giving us a 5-star review! We apologize for the confusion with your renewal documents and truly appreciate your patience as we worked through the process. We are glad to hear that everything was sorted out and that the charge was removed and credited to your account. If you have any other questions or need further assistance, please do not hesitate to reach out!

    Thank you,

    The Foxen Team

  • Megan S

    Date: 08/21/2024

    Megan S

    Date: 08/21/2024

    I was experiencing issues getting my renter's insurance approved to opt out of the waiver program for my apartment complex through Foxen, but after messaging Foxen about this, they quickly straightened everything out! I really appreciated Foxen's friendly and clear communication throughout!

    Foxen (Foxen Insurance Company)

    Date: 08/22/2024

    Hi *****,

    Thank you so much for sharing your positive feedback with us! We are thrilled to hear that our team was able to resolve your inquiry promptly and that our communication was helpful throughout the process. If you have any further questions or need assistance in the future, please do not hesitate to reach outwe would be happy to help!

    Thank you again,

    The Foxen Team

  • Robert M

    Date: 08/19/2024

    Robert M

    Date: 08/19/2024

    Our apartment complex included insurance charges in error. We reached out to Foxen and ***** resolved the matter within an hour or so. Fine example of how customer service should be handled.

    Foxen (Foxen Insurance Company)

    Date: 08/22/2024

    Hi ******,

    Thank you so much for sharing your experience and kind feedback with us! We are glad to hear that your inquiry was resolved promptly, and that ***** provided the level of service we strive for. If you ever need further assistance, please do not hesitate to reach out.

    Thank you, 

    The Foxen Team

  • Dan H

    Date: 08/14/2024

    Dan H

    Date: 08/14/2024

    Foxen gave prompt, clear, friendly and helpful responses to my opt-outs for renter's insurance and credit reporting. (I don't necessarily agree with how the apartment management structured these choices - I would have preferred them as opt-ins. But I don't really know how most of my fellow tenants deal with them. So, not for me to judge.) Foxen handled their end of things professionally and well.

    Foxen (Foxen Insurance Company)

    Date: 08/15/2024

    Hi ***,

    We are thrilled to hear about your positive experience and greatly appreciate your kind feedback on BBB! Should you have any additional questions or need further assistance, please do not hesitate to reach out. We are here to help!

    Thank you, 

    The Foxen Team

  • Ellen S

    Date: 08/02/2024

    Ellen S

    Date: 08/02/2024

    We had a billing issue, from our apartment complex through Foxen, and I contacted them by email. Within 24 hours, we had an apology from Foxen for their error and the promise of a refund on our next monthly bill. The responding staff member could not have been nicer. I wish every entity with whom I interact was this nice and this efficient. I would have happily given them five stars but deducted one star for them having made the error in the first place.

    Foxen (Foxen Insurance Company)

    Date: 08/07/2024

    Hi *****! 

    Thank you for sharing your positive experience with us on BBB. We appreciate your kind feedback! If you have any further questions, please feel free to contact us. 

    Thank you, 

    The Foxen Team

Foxen (Foxen Insurance Company) is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.