Reviews
This profile includes reviews for Safelite Auto Glass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 738 Customer Reviews
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Review fromDan B
Date: 10/27/2024
1 starDan B
Date: 10/27/2024
I couldn’t be more disappointed in the Barre, VT branch. After damaging an interior component during my windshield replacement, I was told that it would be ordered and replaced promptly. Over 3 months later, I have been doing nothing but reaching out to the individual branch (no answer), complaining to corporate (average noncommittal responses with multiple escalations to regional managers), and me stopping by the branch personally to inquire (and a team member telling me that the manager would reach out to my personally—but they never do). This is such an easy problem to fix, yet I can’t get an answer out of anybody. Horrible place of business
Safelite Auto Glass, Inc.
Date: 01/13/2025
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
Thanks
Review fromLawrence H
Date: 10/25/2024
1 starLawrence H
Date: 10/25/2024
They damaged my car and second windshield.Replaced with a third. Still have not even acknowledged or paid for my hood damage. If you ask for a Mgr, they send you a clown in makeup and Pom poms and saddle shoes.3 weeks later no solution. Safelite manager, District manager and corporate are *********** from the ************** location.Safelite Auto Glass, Inc.
Date: 10/28/2024
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
Thanks
Review fromCheryl H
Date: 10/23/2024
1 starCheryl H
Date: 10/23/2024
I had a very disappointing experience with Safelite Auto Glass Repair in *********, **.. My windshield had to be replaced three times due to errors by their employees, and I'm still not sure if the third replacement is properly installed, as we haven't had any rain since.The first replacement was done at the end of August. Two weeks later, after a two-day rainstorm, I discovered my car was flooded. When the technician came to replace the faulty windshield, there was damage to my vehicle that required it to be taken to a body shop, resulting in an 8-day wait for repairs.After getting my car back, another rainstorm hit, and once again, my car was flooded. I physically took my car to the shop this time and was informed that the issue was due to an employee's mistake. That's when I received my third windshield replacement. However, the only solution provided for the water damage carpet was drying the carpet with a wet vacuum. Now, the carpets smell bad, and I'm concerned about possible mold growth.I have tried reaching out to ******, the quality manager, but despite my calls and texts, I have not received any response. I am very disappointed with the service and lack of accountability, and I would not recommend Safelite Auto Glass Repair based on my experience. I wish I could do a commercial!Safelite Auto Glass, Inc.
Date: 10/24/2024
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
Thanks
Review fromDavid A
Date: 10/23/2024
1 starDavid A
Date: 10/23/2024
I had safelite ***lace my windshield on my 2019 **** Explorer, but the tech damaged the cowl beyond ***air and now my car makes a constant flapping noise like windshield wipers scraping on the windshield when I drive over 30 mph. I have called safelite over 10 times since this but they keep telling me it is my fault, that my 5 year old vehicle is too old and this is "normal wear and tear". The local office won't take my calls and I keep getting hungup on when I reach out to customer service asking to speak with someone higher up. The safelite *** told me in person I can look at junkyards or call **** to see if they will give me a free ***lacement part. Upon calling **** they laughed at me and said "so safelite messed up your vehicle, and they are saying its YOUR fault and trying to get **** to pay for it? This is definitely their fault and they need to fix it."This whole process has been very horrible, starting with the *** being very unprofessional asking to use my small office bathroom before doing any work, to the windshield whistling on top of this cowl problem.I don't reccoment using safeliteSafelite Auto Glass, Inc.
Date: 10/25/2024
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.Thanks
Review fromSherri S
Date: 10/23/2024
1 starSherri S
Date: 10/23/2024
I have been trying for a week to have damage to my car (screen to nav system was gouged by what appears to be a dropped tool) remedied. Was told ***** or **** would be contacting me and they would "certainly remedy the situation," but no contact. If they do fix it, I'll be happy to update the rating. Until then, if you use Safelite, be sure to stay with your vehicle while they do the work.Safelite Auto Glass, Inc.
Date: 10/24/2024
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
Thanks
Review fromDenise C
Date: 10/22/2024
1 starDenise C
Date: 10/22/2024
A few months ago, I paid Safelite to repair a very small hole/ crack in my windshield. When I asked the the representative why I can still see the crack he told me it doesnt look perfect but he filled it and assured me the crack would not get bigger but now the crack has completely extended out. The crack is completely extending across my windshield in 2 different directions. I spoke to someone at Safelite that said now I need to replace that windshield, but Safelite would have to go through my insurance and I have to pay the deductible. Safelite needs to be responsible because they guaranteed me that there wouldn't be anymore damage after the representative filled the small hole/crack. I should NOT have to spend $500 on a deductible on top of the $169 I paid them initially to repair this!!!!! They should stand behind their work!!!!Safelite Auto Glass, Inc.
Date: 10/23/2024
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.Thanks
Review fromChelsea L
Date: 10/21/2024
1 starChelsea L
Date: 10/21/2024
I used Safelite Auto Glass to replace my cracked windshield through my insurance! The window replacement was fine, however in the process my rearview mirror was broken! I was assured that they would fix that for me free of charge as it occurred during their care. Within a week I took my car in to take a look and they let me know they ordered the part. I thought it would be smooth sailing!! However, week after week I was given the run around. Twice I was told the part never came and they would order it again. It is now October 21st, and they still won't return my calls. Today I went to a *********, where the amazing employee told me what part to buy and he installed for free for me. I shouldn't have had to buy anything as this wasn't my fault!! Everyone stay away from this place.Safelite Auto Glass, Inc.
Date: 10/22/2024
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
Thanks
Review fromArturo V
Date: 10/21/2024
5 starsArturo V
Date: 10/21/2024
******** *. was an amazing worker and helped understand what was going on ******** fixed my front windshield on my infiniti with precise timing she deserves a raise AND a promotion wonderful customer service thank you ********.Safelite Auto Glass, Inc.
Date: 10/22/2024
Thank you for this feedback and we are glad to hear that the experience was good.
Please let us know if we can help in any way further.
Review fromLisa H
Date: 10/19/2024
1 starLisa H
Date: 10/19/2024
I was scheduled for a date and time frame and received a call around 9:20 that morning that I would be there last appointment of the day and a time frame of when he should be here at my house. My appointment time frame was between 1-6 and I never got a call and no one showed up. I just checked my email and apparently at 11am they decided that my appointment was rescheduled for Monday. I got no call and I cant even reach the tech that called or call Safelite because they are closed. They have very poor customer service and will think twice before I use them again.Safelite Auto Glass, Inc.
Date: 10/21/2024
Hello,
We apologize for the inconvenience, please reach out to us at ###-###-#### if you have further concerns.
Thanks
Review fromBen K
Date: 10/19/2024
2 starsBen K
Date: 10/19/2024
I had an appointment on 1/18/24 for a windshield repair and the technician never showed up and completed the job even though he said he finished. Receipt received had my information on it with a different VIN. On 10/19/24 I took my vehicle to a Safelite office, it was confirmed no repair was done, the Office Manager was kind enough to fix on the spot. I had an appointment on 1/18/24 for a windshield repair and the technician never showed up and completed the job even though he said he finished. Receipt received had my information on it with a different VIN. On 10/19/24 I took my vehicle to a Safelite office, it was confirmed no repair was done, the Office Manager was kind enough to fix on the spot.Safelite Auto Glass, Inc.
Date: 10/21/2024
Hello,
We apologize for the inconvenience, please reach out to us at ###-###-#### if you have further concerns.
Thanks
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