Reviews
This profile includes reviews for Safelite Auto Glass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 735 Customer Reviews
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Review fromCherish A
Date: 02/26/2024
1 starCherish A
Date: 02/26/2024
They repaired a nick in my windshield then a year later my windshield shield cracked all the way across out of both sides of their previous repair. There warranty department told me my windshield replacement would be covered under warranty since it's been less than 2 years but when I got to the shop they charged me $500. They said that's their warranty ?? but I wasn't told over the phone that I would have to pay anything!
Safelite Auto Glass, Inc.
Date: 03/08/2024
Hello,
We apologize for the inconvenience, please reach out to us at
1-800-638-8958 if you have further concerns.
ThanksReview fromMarie I
Date: 02/24/2024
1 starMarie I
Date: 02/24/2024
Absolutely horrible drop the car off at 7:30 in the morning. I’m still sitting here at 5:30. They just starting on my car awful service never will use them again and will recommend that nobody uses them. Call them at 3 o’clock in the afternoon they lied to me and told me they were working on my vehicle and guaranteed it would be done by 5 o’clock Would never ever ever recommend them to any buddy. I have a 2024 Nissan that window got cracked on the interstate just would never use Safelite.Safelite Auto Glass, Inc.
Date: 03/08/2024
Hello,
We apologize for the inconvenience, please reach out to us at
1-800-638-8958 if you have further concerns.
ThanksReview fromRobin S
Date: 02/22/2024
1 starRobin S
Date: 02/22/2024
I've had ongoing issues for 4 months in a brand new vehicle. They have failed to properly install and calibrate my windshield, sent me to a dealer to fix their problem, broke trim inside the car, left me without vehicle advanced safety features, refuse to call or reply to my concerns, and 4 months out, my wipers are still not working due to their incompetence.
I have a ton of documentation including images, videos, and emails.Safelite Auto Glass, Inc.
Date: 03/08/2024
Hello,
We apologize for the inconvenience, please reach out to us at
1-800-638-8958 if you have further concerns.
ThanksReview fromVanessa B
Date: 02/21/2024
1 starVanessa B
Date: 02/21/2024
Technician pulled into driveway. Did not get out or walk to the door. Technician pulled out of driveway and left!!! Never received any calls. Called the phone number provided in the email. The customer service person stated they called the technician and he was turning around to come back. Technician came back and this time came to the door. Technician never once explained what was going to be done. This would have been a customer satisfaction knowing this was my first time using your service. Technician never stated how long this would take or nothing. When the technician was done he knocked on my door stated he was done handed me a piece of paper and left. Did not ask which again would be a customer satisfaction would you like to see it and answer any questions I may have had. No he did not and he drove off. Later I went into my garage saw I still had a chip! I’m like what was the point of fixing it. Again called the number customer service stated GEICO should have explained the process. I said no your technician should have!! Not at all happySafelite Auto Glass, Inc.
Date: 03/08/2024
Hello,
We apologize for the inconvenience, please reach out to us at
1-800-638-8958 if you have further concerns.
ThanksReview fromMark K
Date: 02/20/2024
1 starMark K
Date: 02/20/2024
All these reviews are spot on . This company is just simply dreadful - truly a user unfriendly company to try and get in touch with somebody who you can speak with. Even the corporate office goes right to voicemail and no one gives you a call back which is why I'm leaving this review. How a company can stay in business with this kind of poor customer service I will never know. Time just to move on to another glass company to solve the issueSafelite Auto Glass, Inc.
Date: 03/08/2024
Hello,
We apologize for the inconvenience, please reach out to us at
1-800-638-8958 if you have further concerns.
ThanksReview fromRobert N
Date: 02/20/2024
1 starRobert N
Date: 02/20/2024
Had to return a day later for a re-calibration. The tech released the vehicle with warning lights flashing on the dash board? Safety violation? How about my gas re-embursement, time off work and my time? My time is not FREE? Tried calling the corporate office, guess what no one picked up the phone, shocker... never again. Regional Manager is my next route.....Safelite Auto Glass, Inc.
Date: 03/08/2024
Hello,
We apologize for the inconvenience, please reach out to us at
1-800-638-8958 if you have further concerns.
ThanksReview fromNicholas W
Date: 02/19/2024
1 starNicholas W
Date: 02/19/2024
Safelite’s service fell short during my windshield replacement. While the technician was initially professional, the process took over 5 hours with additional delays for tool retrieval. Post-installation, I discovered chipped paint on my roof near the windshield edge. A complaint was filed, and Safelite sent the technician back for a follow-up, addressing wind noise issues as well. The technician promised further investigation but no action was taken.
After four weeks of silence, I contacted Safelite, expressing dissatisfaction with both the service and the damage. Shockingly, they claimed the damage was pre-existing, refusing any responsibility. Armed with pictures showing the absence of rust initially and its subsequent presence, I contested their stance. They provided inspection pictures, but these were from the follow-up service, not the original installation. Despite pointing out the discrepancy, the store manager dismissed my concerns, denying any wrongdoing.
Frustrated and left with unresolved issues, I had to involve my insurance to address the damage. Safelite’s refusal to acknowledge their role in chipping the paint on my vehicle showcases their lack of accountability and subpar customer service. I caution others against trusting them with their vehicle repairs.Safelite Auto Glass, Inc.
Date: 03/08/2024
Hello,
We apologize for the inconvenience, please reach out to us at
1-800-638-8958 if you have further concerns.
ThanksReview fromCharles C
Date: 02/17/2024
1 starCharles C
Date: 02/17/2024
Technician broke a piece on the car door and didn't fix the broken window. Called their office and was told they were trying to reach VW to get a part. We called VW and got the parts department. No call back, no follow up and now no car that we can drive. Safelite has given us no resolution, just a run around. Thanks for nothing.Safelite Auto Glass, Inc.
Date: 03/08/2024
Hello,
We apologize for the inconvenience, please reach out to us at
1-800-638-8958 if you have further concerns.
ThanksReview fromRonald G
Date: 02/15/2024
1 starRonald G
Date: 02/15/2024
Canceled two appointments a week apart from each other on same days notice, then tried to reschedule for another week out because they don’t have “any available employees”.
Unreliable and not the kind of place you want to have work done. After reading Y E L P reviews I am thankful this place didn’t touch my windshield, the reviews are absolutely horrible and consistent with my experience.
Know that you have a choice where your windshield is repaired or replaced. Do not let your insurance company send you here, we chose another in network provider, a local family owned company who gave me a same day appointment and very pleasant, unlike this place.
There’s a clear reason why this place has 2 star!Safelite Auto Glass, Inc.
Date: 03/08/2024
Hello,
We apologize for the inconvenience, please reach out to us at
1-800-638-8958 if you have further concerns.
ThanksReview fromKelsey R
Date: 02/14/2024
1 starKelsey R
Date: 02/14/2024
Honestly, worst customer service I have ever experienced. Their “repairs” will cost you! BEWARE.Safelite Auto Glass, Inc.
Date: 02/15/2024
Hello,
We apologize
for the inconvenience, please reach out to us at 1-800-638-8958 if you
have further concerns.
Thanks
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