Reviews
This profile includes reviews for Safelite Auto Glass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 741 Customer Reviews
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Review fromConstance A
Date: 03/25/2025
1 starConstance A
Date: 03/25/2025
Major problem with the install of the new rear window.They delayed the window install for 6 days. New window was installed with broken glass still remaining in the window.Lower gasket twisted in the car across the bottom of the glass. Tail gate door does not open anymore. It went into the shop opening.
Safelite Auto Glass, Inc.
Date: 03/27/2025
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
ThanksReview fromPatrah B
Date: 03/22/2025
1 starPatrah B
Date: 03/22/2025
I am FURIOUS!!! I prepaid for a windshield replacement and scheduled it for 3/19/25 between 12p-5p. I waited and no one ever came. I received a call almost 6pm informing me that my replacement was never dispatched. The technician advised me the next available appointment would be Saturday 3/22/25 between 8a-12p. Annoyed, I agreed to the timeframe because I NEED THE WINDSHIELD REPLACED!!! Here I am waiting again and haven't received a call or the service. I called to make sure it has been dispatched this time only to find out they have me scheduled between 12p-5p. That is NOT what we discussed. The receptionist called to speak with someone and find out what can be done, and there is no resolution but to wait for them to arrive when they get to me. no type of discount was offered or anything for this inconvenience. This is absurd. I will never do business with Safelite again. Unlike other people, I don't have time to sit around all day. DO BETTER!!!!! Too bad I can't leave this review with 0 stars.Safelite Auto Glass, Inc.
Date: 03/24/2025
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
Thanks
Review fromJack F
Date: 03/21/2025
1 starJack F
Date: 03/21/2025
Came for a fill in recommend by my insurance. Thought my windshield was fixed two days later my whole windshield gets cracked and they want to charge me 500 dollars to replace. Dont do business with them.Safelite Auto Glass, Inc.
Date: 03/24/2025
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
Thanks
Review fromGina R
Date: 03/17/2025
1 starGina R
Date: 03/17/2025
I had my windshield replaced by Safelite. In less than a week, my windshield started cracking from the bottom. Brought my vehicle in for a warranty replacement only to be told a rock caused the damage and they would not be replacing under warranty. There is no impact damage whatsoever - this was a complete lie. I know a rock did not hit my windshield. What a crooked company! I got my vehicle inspected, and there is a crack in the windshield on the other side so it is clearly defective. I have pictures and evidence to prove everything. Do NOT trust this company!Safelite Auto Glass, Inc.
Date: 03/18/2025
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.Thanks
Review fromJoe D
Date: 03/17/2025
1 starJoe D
Date: 03/17/2025
Safelite uses after market windshields. The windshield they replaced my factory windshield with was smaller so it left a quarter inch or more gap all around the windshield. They reassured me the windshield would not leak and when I asked where the trim is to fill in the gap, they essentially said sorry it is not our problem and we put in the correct windshield in your vehicle. ******** customer service. They do not care. They make money from the insurance companies. When I contacted my insurance company (Farmers) to see what they could do they simply gave me a corporate Safelite customer care number which did not help either.Safelite Auto Glass, Inc.
Date: 03/18/2025
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
ThanksReview fromSteve M
Date: 03/12/2025
1 starSteve M
Date: 03/12/2025
Worst company in the effing world. Useless. It's bad enough that they make you wait 6 hours 100 to 6:00 p.m. appointment, but it's just disgusting that they never show up. And they close at 5:00 p.m. so when you call and say where the h*** are you no one's there to answer. Terrible company. This will be the second time I've had a terrible experience.. The first time they did my windshield they put cheap trim around it and it came flying off in the wind 5 days later. This is absolutely the worst company on the planet and you'd be foolish to use them. I'd give zero stars if I could.Safelite Auto Glass, Inc.
Date: 03/14/2025
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
ThanksReview fromNick V
Date: 03/11/2025
1 starNick V
Date: 03/11/2025
I had my rear window in SUV replaced at end of July. They said they mounted Rear running light above glass it took 3 screws on each side. The following Saturday on the highway it started making a loud noise from vibration, I called that day and left a message and several days after that. No response was heard. Single Dad, small **** owner I dealt with it. Yesterday my rear window exploded, luckily my daughter was not in the truck. I went back to Safelite in ************** only to be told my the Manager to bad pay another $500. This was a fault of their work and negligence .Safelite Auto Glass, Inc.
Date: 03/12/2025
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
Thanks
Review fromJoseph G
Date: 03/03/2025
1 starJoseph G
Date: 03/03/2025
I would give zero Stars if I could. I went in for rock chips somehow I was charged for new wiper blades called their customer service which is called customer care. Got the runaround. I would say I've called about four different times if not more. I was charged for windshield wiper blades for my vehicle which had probably a thousand miles on it it's a brand new vehicle I wouldn't purchase new windshield wiper blades yet. Their customer service just doesn't seem to care.Safelite Auto Glass, Inc.
Date: 03/04/2025
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
ThanksReview fromGary R
Date: 03/03/2025
1 starGary R
Date: 03/03/2025
Terrible customer service and management very dismissive of the issues created by their installer. They. Are to my house, They did replace windshield but in the process had to break old windshield and they left broken shards of glass all over in the car and in driveway, I injured myself trying to clean up all of the glass in the seats and dash and floor. I called them the same day and discussed my concerns and sent them several pics, they acted like how dare you call us with a complaint, I thought they also scratched paint but we agreed that the marks by the windshield were already there, so that part was fine, they told me the next time Im in the area to come by and they will vacuum my car really! I live no where near them. I told them I had injured myself cleaning their mess and all the Manager said was, did you have to go to the hospital?, I said no, thats not the point, he then told me there is nothing they can or will do. Overall, a terrible experience with the management and or franchise that we used in the ********* area. I will never use or refer safely to anyone ever. Just looking at all the complaints back up my feelings. Just a little bit of compassion from the manager or owner wouldve went a long way. I wasnt looking for something for nothing just a bit of compassion and concern or someone to help me with my issue. You dont expect to have to detail the whole inside of your car after getting a windshield installed.Time will tell if the windshield install lasts or leaks.Safelite Auto Glass, Inc.
Date: 03/05/2025
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
ThanksReview fromwillis s.
Date: 03/01/2025
1 starwillis s.
Date: 03/01/2025
Was told when I had my windshield replaced that it would take a hour and half to two hours to replace.I checked in with the receptionist before my appointment time at one oclock.I sat for three hour waiting .I had to ask if my car was finiished to find out it had been sitting for` a hour ready.The receptionist` had to relize that I had been setting for thrree hours but never questioned my long wait .She told me she would get the manager but she said she was soory for the wait.I guess the manager knew they screwed up but didnt want to deal with a dissatisfied customer.I have turned this over to my insurance conpany and to the bbb.The head office will be contacted also.Safelite Auto Glass, Inc.
Date: 03/06/2025
Hello,
We apologize for the inconvenience, please reach out to us at ************** if you have further concerns.
Thanks
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