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Business Profile

Windshield Repair

Safelite Auto Glass, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Safelite Auto Glass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Safelite Auto Glass, Inc. has 649 locations, listed below.

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    Customer Review Ratings

    1.15

    Average of 741 Customer Reviews

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    Review Details

    • Mike H

      Date: 10/08/2022

      Install work was good but they screwed up my heads up display and now it doesn't read right and when I complained they ignored me and now won't even attempt to fix it.

    • Fritz K

      Date: 10/07/2022

      I scheduled an appointment over a month ago for a time when I was flying from ************** to **************** and could get this done. At the time of my appointment they cancelled. The only solution they offered was for me to drive 90 minutes to a different city. No consideration that I had flown across the country, that the appointment had been in place for over a month or taking 3 extra hours of my time to take it to another city. Their attitude was oh well.

    • Philip G

      Date: 10/07/2022

      ************** and a great technician changed out the windshield and my home. Got what I needed.

    • Fran L

      Date: 10/06/2022

      They deserve a minus 10. Wasted 5 hours waiting for their no show technician. I cancelled all kinds of appointments to wait for them. At my age time is precious. They should be ashamed. No call, no apology.

    • Candice B

      Date: 10/06/2022

      I had a tiny chip in my ******** windshield. Safelite says not all cracks can be repaired. Within 5 min of being alone with my car I had a 15 inch crack and needed a brand new windshield that was $3500 the tech was happy to tell my my deductible is only $1000 so it wasnt going to cost me $3500. This is a ripoff and a scam to get insurance to pay for full windshield replacements vs. the $350 it should cost for small chip fixes!!! SCAM!! I think we will all see the class action suits coming soon.

    • Mary H

      Date: 10/05/2022

      I had a failed repair done and went ahead with a full replacement. From then on my review mirror would not stay on. I assumed it was a warranty issue because my car is that new and the dealer informed me that my windshield was installed improperly. I filed a warranty claim and the replacement was the wrong part and the mirror was hanging on by glue. I'm on my third replacement and my review mirror is still broken and unable to be properly installed and my VIN is entirely covered because this after market part does not fit my newer model car. I cannot get anyone to help me and continue to call customer service like a hopeful idiot. I'm prepared to take the local store to small claims court at this point. This is the only repair ever done to this car and it's more broken than when the rock hit it months ago. I've taken hours out of my days to address this and my mind has been blown by the horrible experience.

    • Carrie B

      Date: 10/04/2022

      I would rather eat the glass than use Safelite for anything, They are abusive, manipulating, lying, worthless pieces of Sh.....

    • Linda W

      Date: 10/03/2022

      It's impossibke to speak to someone so you must scheduke your appointment online. I did so and my appointment was set for Saturday, October 1, with a time range of 8am - 5pm. This was a mobile appointment, meaning they are scheduled to come to my home to replace my windshield. I waited on that Saturday, while my family proceeded with other activities that I needed to opt out of due to the 9 hr appointment. Safelite didnt show, didnt call, didnt text. I had a confirmation email from them and had opted into text communications. Ive tried to call today, at 10:30 am on a Monday, and am getting the runaround. One automatic voice menu after the next, which ultimately hangs up on you.

    • Stephen L

      Date: 09/30/2022

      I would give them less if I could. We were on vacation and a kid through a rock at our car and hit our windshield and busted it. We filed a police report on the kid and called Safelite to get it fixed. The window of service was from 8 to 5. I must restate that we were on vacation . We lost an entire day waiting on them. At 5 we called for a refund. 9 hours and still not fixed. If you get in a bind on vacation, do not use this company because they do not care. They probably won't show anyway.

    • Wes A

      Date: 09/30/2022

      Safelite efficiently replaced a cracked windshield on my ******* Elantra, but in the process the technician cut electrical wiring that was nearby the rearview mirror. The severed electrical wires caused a short to power and were grounded on the metal roof. This caused my digital clock to stay on even when car was turned off, in turn draining my battery until dead. It cost me $600 to get the electrical issue discovered and repaired by my local autoshop. I called Safelite on 3 occasions with promises that their "shop" team would take care of this, but they have done nothing. All I am asking for is for them to reimburse me for the $600 expense I spent to get this repaired.

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