Complaints

This profile includes complaints for Vinebrook Homes Ohio, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vinebrook Homes Ohio, LLC has 21 locations, listed below.

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• 

  Vinebrook Homes Ohio, LLC

  3500 Park Center Dr Ste 100 Dayton, OH 45414-2680

  
• 

  Vinebrook Homes Pittsburgh

  2809 Banksville Rd. Pittsburgh, PA 15216

• 

  Vinebrook Homes, LLC

  9150 Harrison Park Ct Ste C Indianapolis, IN 46216-2250

• 

  Vinebrook Homes

  3415 N 127th St Ste 300 Brookfield, WI 53005-3117

• 

  Vinebrook Homes Jackson

  100 Business Park Dr Ste G Ridgeland, MS 39157-6015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. Last Wednesday, May 24, the wind knocked down branches of a tree which knocked over the tube with cables that goes to the meter attached to my house. I reported the incident to WE Energy who was at my house in 40 min and they did their part, waiting for an electrician to put the meter back on and to my Landlord "Vinebrooks Homes" at 1:50pm that same day. Friday the 26th at 9:18am I received an email notifying that my order had been assigned to a contractor (Prokline is the name of the company, which I could not find information on the internet). At 9:51am I receive another email saying that "they are in contact with WE Energy to replace the box (meter). I have not heard anything from them again. They do not answer my emails or calls and even today 5/30/2023 they do not I have electricity in my house. I checked in the app and my request is on "hold". My parents who are older came to visit and are with me at home.
  I called the city to report the situation and I am waiting for their response. I had to empty the fridge and freezer and buy a generator to meet my needs. I just want there to be a record of the situation and that it doesn't happen to other people.

  

  Business Response

  Date: 06/07/2023

  Hi ********,
  
  We are very sorry for any inconvenience you may have
  experienced. After speaking with our team, we were informed that all repairs
  were made, and your power was restored on May 30th. Our team was in
  contact with you on May 25th to let you know what the status of your
  service request was and that we would be crediting your rent for the time you
  were without power. We also were in contact with you on May 30th to
  keep you posted and to remind you of the rent adjustment. If you have any
  further questions, please reach out to us at [email protected] and we will be more than happy to assist!
  
  -VineBrook Homes

  Customer Answer

  Date: 06/12/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Hello! Thank you very much for your quick reply. Unfortunately the information they gave is wrong. On May 25 they did communicate to go to my house and then they left without any explanation or information. After that, I called 2 times with no response, no status or process to follow. The electricity was not restored on the day until May 31, not on the 30th and it was not until that day that they communicated for the rent adjustment, for which I had to call again because I did not register on time and they were charging the Full month.

  This is what I find outrageous, frustrating and unacceptable, the fact that they lie and that there is no communication within the same company. For this my complaint, for their poor service, lack of communication and commitment. The situation with the energy is not the first frustrating situation I have had with them. Right now since I have power I am waiting for them to fix my AC. No information or status or nothing. Do I have to file complaints for them to do their job!? What about people who don't know where to turn for help!?
  
  Sincerely,
  
  
  
  ******** ******

  

  Business Response

  Date: 06/15/2023

  Hi ********,
  
  We apologize, you are correct, your power was restored on 5/31. You received a rent concession added to your ledger on 6/2 for $375 for the dates your power was out (5/23-5/31). In regard to your A/C service request, we work to resolve all open work orders in the order and priority in which they are received. Because air conditioning is not an emergency, it is prioritized as a standard work order. You can check the status of your request here: *************************************************************. Please refrain from submitting or calling in duplicate service orders as this can result in the others being closed and pushing your request further down the list. Thank you! 
  
  - VineBrook Homes

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  there was a leak going from the bathroom to the basement. In order to fix the leak, the repairman had to access the pipes through the bedroom of my son. After the pipe was fixed, they left the inside of the walls exposed for several weeks. I called the company the next day after the plumber came to explain that the wall was left open and that my son has asthma and it is harmful. I moved a month later. A few days after I moved is when the maintenance man came to put the wall back in place. In doing so, he left nails projecting out of the wall which someone could have seriously been hurt or infected. Now they claim that I abandoned my lease and they have charged over $3000 to my credit report.

  

  Business Response

  Date: 06/06/2023

  Hi *******,
  
  Thank
  you for sharing your concerns with us. On September 9th, 2022, a maintenance
  technician inspected your home for the leak that was reported in your service
  request. Subsequently, we promptly arranged for a plumbing company to address the
  issue, which was resolved. After the plumbing repair, one of our maintenance technicians
  reattached the wall on September 30th, 2022. Additionally, you did
  not pay rent from October through November 17th, 2022, and left
  without giving your required 30-day notice. You were charged $1,565 for damages
  due to the state you left the home in. If you have any further questions or
  would like to discuss these matters more in detail, please contact us at **********************************.
  Thank you!
  
  -VineBrook
  Homes

  Customer Answer

  Date: 06/07/2023

  I paid a $1400 deposit when I moved in. Was this accounted for? What damages were present? There were a few items left there, but the condition of the house was in the same state as when I moved in.

  

  Business Response

  Date: 06/16/2023

  Hi *******,
  
  You paid a security deposit of $1,350 at move in, which can be found in your original lease agreement. We have also included a few photos of your home that were taken at move out. If you have further questions, please reach out to us directly at **********************************. Thank you.
  
  -VineBrook Homes

  Customer Answer

  Date: 06/20/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I did not see any pictures of damage. I provided more damage done by Vinebrook. That is a table and a pillow. Am I to believe that I should get charged over $1500 in damages? As for the deposit I paid, shouldn't that go towards any unpaid rent?
  
  
  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 06/21/2023

  Hi *******,

  Our team has been made aware of your concerns and will be in touch with you shortly to speak with you directly. If you have any additional questions in the meantime, please contact us at **********************************. Thank you!

  -VineBrook Homes

  Customer Answer

  Date: 06/22/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I like having a mediator. I spoke with a rep from vinebrook briefly and I didn't like the direction the conversation was heading. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in this house for 3 years and have never received an EVC on my account. I refuse to pay it, yes I am behind in rent which they only charge a 50 for the month from what I was told by a VINEBROOK REPRESENTATIVE. Now I have not even received an eviction notice from them only A RENT IS LATE NOTICE. They already have pending lawsuits against them as it is. Then they took my deposit without even telling me how can they do that

  

  Business Response

  Date: 06/06/2023

  Hi *****,
  
  Thank you for sharing your concerns with us. An eviction was filed this month for non-payment of May rent. You were
  charged $350 for the eviction fee, a $50 late fee, a $10 Property admin fee,
  and $920 for your rent. You received a 7-day notice that included the $50 late
  fee. As per your lease, a $350 minimum fee will be applied if we file for
  eviction. If you have any further questions, please reach out to us. Thank you!
  
  -VineBrook Homes

  Customer Answer

  Date: 06/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid 200 dollars to hold a home. Whe. They showed us home there was filth everywhere and water laying in middle o floor, box off ac with wires showing. Second house they tried to spacer a ceiling where they had a leak. Ceiling was differen color and still cracking. Told me I could fix the stuff but wouldn’t be reimbursed. 3 rd house smellsd so badly like cat urine I had to walk out because I felt I was gonna puke. Was told I could replace Alm the carpet and padding but wouldrrt be reimbursed. Unlivable conditions. Absolutely disgusting. They refuse to fever me my 200 dollars back. Was told we’d get keys yesterdays and sizgb lease. Completely un livable. I just wasn’t my 200 dollars back.

  

  Business Response

  Date: 05/30/2023

  Hi ******,

  After speaking with the property management team, we were happy
  to hear that you moved into your new home last Friday and our team is working with
  you to address any service request concerns you may have. Please contact us in
  the office if you have any other questions. Thank you and we’re excited to welcome
  you to the VineBrook family! 

  -VineBrook Homes

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/16/23, I submitted an online maintenance request (#********) to have the broken spring to my garage door fixed & provided a picture. I advised I was unable to open manually (it's too heavy). On 3/17/23, a maintenance rep came & advised he would order the part. Later in the day, I rec'd a text from the rep saying the part would be in on Monday 3/20. I work from home Monday's & Friday's and waited all day Monday. End of Monday, I texted back I'd need a heads up if anyone were to come T-Th to replace the spring. 3/23, I get an email saying someone stopped but no one was home. I called on 3/27 and left a msg w/the answering svc. No further communication from Vinebrook. I sent a follow up email on 4/5. On 4/24, I called answering svc again & spk w/**** ******* who cancelled my initial request & opened a new request (#********). I have been in contact via email with ******* ******* who advised on 4/24 it would be assigned. On 5/8, I get an email saying it's been assigned and would take up to 3 business days. Today is 5/22 and still no communication and no one has fixed the spring. BBB, please help.

  

  Business Response

  Date: 05/24/2023

  Hi ***, 
  
  We truly apologize for any inconvenience you have experienced! After speaking with a member of our property management team, we were informed that we have the part, and your service request will be completed no later than Friday. We are diligently working to resolve this and are happy we could connect with you to discuss next steps and resolution.

  -VineBrook Homes 

  Customer Answer

  Date: 05/26/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The repair tech showed up and fixed the garage door today. 
  
  
  
  Sincerely,
  
  
  
  *** ******

• Initial Complaint

  Date:05/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 19th a rental home belonging to Vinebrook Homes tenant started a fire in their backyard with an accelerant, which spread to our fence. The damage was reported to Vinebrook Homes about a month ago. They promised to replace the damage privacy fence. They are not answering our calls to schedule the fence replacement. We are currently using plywood as a temporary fence. This company doesn't seem to have a good reputation so I am thankful I'm not a renter of their property.

  

  Business Response

  Date: 05/24/2023

  Hi Debra, we sincerely apologize for any inconvenience you may have experienced. A member of our property management team has reached out to you to see when someone will be able to meet with you and discuss the fence repair. We will be repairing the fence and will put up a temporary solution in the meantime as well. We thank you for your patience and we look forward to resolving this issue! 

  - VineBrook Homes

• Initial Complaint

  Date:05/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dates on my lease have been incorrect for a year. In 2022 when the 1 year lease was set to end the last day of July and the new lease was provided it had 8/9 as the 1st day of the lease and I was charged a full months rent plus a prorated amount for the 8 days which make absolutely no sense, I had to pay it because it was on my ledger which they have set up to only take what is showing as due, you can not make a partial payment. I have asked them repeatedly why they did this and they said that whoever entered it put down 8/9 and that is why I was charged the full and prorated amount. The story that I was told told does not make sense because my new lease went into effect on the 1st if you check the ledger for 2022 so how could it be entered into the system on 8/9?
  Now we are nearing the end if my current lease and on 5/4 VineBrook sent over the new lease and stated I had 14 days to accept the new offer and they again changed the dates on my lease, this time it says 7/31. How are the allowed to keep changing the dates of my lease and not giving me my credit for the prorated days that I paid in addition to the full month's rent. Also, it says that if I do not accept by 5/14 the price will increase again. But I know that if I sign then I am agreeing to my lease ending on 7/31. Also, it says new lease must be signed by 7/1 but when I go in to accept an offer the system tries to make you sign a lease at the time of accepting offer. They sent this offer of renewal over 90 days before my lease is even set to end and put an ultimatum on it to accept in 10 days but I can't sign something that is not correct and that was offering over the 90 day time-frame according to the MO law on lease renewal and it says 11 months when there are 12 months in a year, where is the other month? I replied to the email twice but they have not responded.

  

  Business Response

  Date: 05/19/2023

  Hi ****,
  
  Our property management team informed us that they reached
  out to you and spoke with you about your concerns. If you have any
  further questions, please reach out to the office so we can assist you! Thank
  you.
  
  -VineBrook Homes

  Customer Answer

  Date: 05/19/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I spoke with ****** on *05/18 who advised someone would be correcting the end date on the offer for the new date, I have not received it yet. It was never clarified as to why they put a 8 - 9 day difference into the stop and start of the lease though.
  
  
  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 05/31/2023

  Hi ****,

  Our property management team has made several attempts to contact you (on May 24th and May 30th) to speak with you about your lease. Please reach back out our office at your earliest convenience. We look forward to speaking with you! Thank you.

  -VineBrook Homes

  Customer Answer

  Date: 06/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I have spoken to ******* regarding their offices correcting the end date on my lease to reflect it should end on August 8th not July 31st. I was told that this would be done by the end of business back on May 24th. I do now know why they are saying they can not reach me when we have talked twice, the only thing for them to do is correct the end date on my lease. I work Monday through Friday 9 to 5:30 and also advised office to leave message due to this but again I am still waiting for whomever ******* was referring to, to correct my end date.
  
  
  
  Sincerely,

  
  
  
  
  **** ******

  

  Business Response

  Date: 06/02/2023

  Hi ****,

  Your lease has an end date of August 8th, 2024. This new lease was sent to you on May 17th. The dates are listed on the first page of your lease. Please see attached.
  
  Thank you! 

  -VineBrook Homes

  Customer Answer

  Date: 06/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because that is incorrect,  screenshots included. 

  1st, I am speaking of the new lease offer which shows my current lease ending  July 31st.  I uploaded my current lease which as an end date of August 8th 2023. What they are referring to is for 2024 and the offer they sent me does not show August 8th/9th of 2024 it shows that lease ends the last day of July 2024. All offers say 11 months and not 12. Lastly one says currentlease ends August 8th while new lease will start August 1st, how can new lease start when I will still be in the old lease?

  Again, this is what I was told would be corrected, I have not gotten any corrected copies. 

  The end/start date of leases are showing discrepancies.
  
  
  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 06/07/2023

  Hi ****,

  Your current lease began on August 9th, 2022, and ends on August 8th, 2023. Your new lease term begins on August 9th, 2023, and ends on August 8th, 2024. This can be found on page 1 of your lease, which was attached in our previous response as well. There is no gap in your lease. Please contact us at ********************************** if you have any additional questions. Thank you! 

  -VineBrook Homes

  Customer Answer

  Date: 06/07/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are billing me for carpet that they were supposed to replace; plumbing issues that created holes in the walls; lawn care; and for rent after my lease ended. I have presented all information to the debt collector and haven’t heard anything back. They were notified formally if my intent to not renew my lease, I left the property in August and turned in my key on 9/30/22 when my lease ended. I am being billed for October rent and for lawn care after 9/30/22.

  

  Business Response

  Date: 05/18/2023

  Thank you for bringing your concerns to our attention. Regarding
  the charges for the holes in the walls, we would like to clarify that these
  charges are not related to any plumbing repairs or issues. Much of the damage
  was found in areas where there are no pipes located. You received charges for
  the carpet because they were damaged beyond normal wear and tear.
  
  Regarding your move-out confirmation, we would like to
  outline the communication that took place:
  
  On September 30th, we received an email from you
  requesting a notice to be sent dated September 29th to whomever was
  to complete your move-out inspection. You also stated that you put a hole in
  the wall during move-out, and that you were going back and forth to the
  property to continue to move out your things. We reached out multiple times asking
  you to confirm when the home was vacant. We didn’t receive confirmation from
  you until October 18th letting us know that the home was vacant.
  
  If you have any further questions or concerns, please reach
  out to us at [email protected].
  Thank you!
  
  -VineBrook Homes

  Customer Answer

  Date: 05/19/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The hole in the hallway is the ONLY hole that we accidentally caused.  All other damage is due to water damage, including the carpet.  Every floor in the house was covered with water because the hot water heater ruptured while I was at work.  It took about 2 days for the management company to send someone out. They couldn’t even tell me how to turn the water off! I had to suck the water from my own carpet which took days, with a non commercial cleaner. The previous dirt and filth came up through the carpet!!! I was told it would all be changed and only half the house was done with wood! 
  

  Prior to leaving I completed a docusign with move out instructions; on 9/29, I put the key in the lockbox as you requested because you couldn’t take the time to do a walk through (had you went to the property you would have known that it was there on 9/30); I left a letter on the counter which I also emailed to you; I emailed you all and provided my move out date; and the yard was cut on 9/28. You could not have went to the property until weeks after I left because you’re telling me that the grass wasn’t cut.  Proof was sent to you that it was taken care of as well!!!  I provided all of this information and proof of my utilities being disconnected and reconnected at my new home in AUGUST!!!  I replied to emails you sent in mid-October and left messages numerous times to confirm my move out date. You threatened to take me to court for eviction and when I told you I would take legal action if you did because I was already moved out and of course, the emails and calls stopped.

  I suggest you ask for copies of the information I sent to your collections department. You already have a lawsuit against you for being a horrible management company so I don’t mind being added into the complaint. Your lack of follow through is not my problem and I will not pay you what I do not owe. My security deposit that you kept should cover the wall!

  
  
  
  Sincerely,
  
  
  
  ******** ******

  

  Business Response

  Date: 05/30/2023

  Hi ********,

  After speaking with our property management team, we have decided to reverse all charges and fees. If you have any further questions, please reach out to us at the office. Thank you!

  - VineBrook Homes

  Customer Answer

  Date: 05/30/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  I sincerely appreciate you reconsidering and I would hope that you will provide positive feedback should you be contacted for a referral. 
  
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have black mold and mushrooms groaning in my downstairs it’s been going on almost a year now I have made work orders online and also in person nothing being done

  

  Business Response

  Date: 05/16/2023

  Hi *******,
  
  A member of our maintenance team visited your home on Friday
  to assess the situation and has determined that there is an issue with the roof.
  Our Property Management team left a message for you this morning letting you know
  that a roofer will be sent to your home to assess the situation. We are working
  diligently to resolve your maintenance concerns! If you have any questions in
  the meantime, please contact the office directly. 

  Best regards,
  VineBrook Homes

• Initial Complaint

  Date:05/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to request mediation with a higher agent at vinebrookhomes because I feel as though I'm forced into an adverse decision under duress and that is an illegal action taken against me as a tenet and a citizen I have rights, and protections under the color of law.
  
  I *********** ******* in writing refuse to add someone to my lease whom doesn't live with me, but is a neighbor in ****** **** I was given the ultimatum of agreeing to add my neighbor to my lease or vacate property on the bases of articles of female clothes and hair care products in my home and that a female has helped me with house and yard work after I fell from my trailer and broke my wrist this is travesty, and an insult this will make the 2nd time vinebrookhomes has taken me to court within one term lease for failing to properly address issues now I'm facing homelessness because I refuse to accept a lie
  
  Vinebrookhomes the agent **** then proceeded to send me this
  
  This letter is to acknowledge that Vinebrook Homes is in receipt of your notice and intent to vacate your residence on 05/31/2023. We are sorry to see you go! To ensure your move-out experience goes
  
  My lease isn't up until the 7th month

  

  Business Response

  Date: 05/09/2023

  Hi ***********, 

  Thank you for sharing your feedback with us. Upon a
  recent inspection of your home, it appeared that there were additional residents
  living in the home who are not on the current lease. You were offered an
  application to simply add this other individual to the lease per our lease
  requirements, but you refused. Because you refused this option, you were then
  served a lease violation notice, just as we would serve to any resident in this situation. Please contact the office if there is anything else we can assist you with! Thank you.

  Customer Answer

  Date: 05/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was never given a formal notice of lease violation detailing specifically how I violated said lease with supporting evidence of lease violation I was verbally told my grass was too tall which I addressed and **** told me a woman whom I told was a neighbor who's been helping me with the house since I broke my wrist falling out of my trailer, she has access to my house with a spare key thats hidden outside I have her to show vinebrookhomes employees what needs to be i rely on her when im away which im away often however despite all this I also have a 17 year old daughter which **** says she seen female clothes and products which is why she feels im in violation of my lease because I have help and children? 
  
  
  
  Sincerely,
  
  
  
  *********** *******

  

  Business Response

  Date: 05/17/2023

  Hi ***********,

  The property management
  team has been made aware of your concerns and has made several attempts to contact you in order to address them. Please reach back out our office at your earliest convenience. We look forward to speaking with you! 

  -VineBrook Homes

  Customer Answer

  Date: 05/18/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  My new number is ********** I cannot update the address because no one ever answer the phone at vinebrookhomes 
  
  Sincerely,
  
  
  
  *********** *******

  

  Business Response

  Date: 05/18/2023

  Hi ***********,

  Thank you for providing that new number. Someone from our team will be reaching out to you shortly!

  -VineBrook Homes