Complaints

This profile includes complaints for Kimble Recycling & Disposal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kimble Recycling & Disposal, Inc. has 5 locations, listed below.

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  Kimble Recycling & Disposal, Inc.

  3596 State Route 39 NW Dover, OH 44622-7232

  
• 

  Kimble Recycling & Disposal, Inc.

  4217 Glenn Hwy Cambridge, OH 43725-9447

  
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  Kimble Recycling & Disposal, Inc.

  8500 Chamberlin Rd Twinsburg, OH 44087-2096

  
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  Kimble Recycling & Disposal, Inc.

  2295 Bolivar Rd SW Canton, OH 44706-3056

  
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  Kimble Recycling & Disposal, Inc.

  2403 Chase Rd SE Carrollton, OH 44615-9621

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled service after years of delayed pickup. We were told trash container would be picked up in 4 to 6 weeks. It has now been 8 weeks and Kimble has failed to retrieve container. It’s against our HOA rules to have container sitting outside garage. Follow-up calls have not helped.

  

  Business Response

  Date: 11/13/2023

  We apologize for the delay in the removal of your trash cart.  Due to the lack of drivers, this has caused us to be behind in this process. We confirmed we have removed the container on November 8th at 12:43p.  Thank you for your patience and understanding on the delays and if you have any further questions, please contact Kimble Customer Service at 1-800-201-0005, Ext. 9404.  

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trash not picked up for 4 weeks now, when asked for credit they refused and now they refuse to remove their bins from my business property , had to spend $380 + to rent other dumpster because they refuse to remove or empty their dumpster. I refuse to pay for services not received. Sent them a bill for $50 a day that their bins are left full on my property.

  

  Business Response

  Date: 10/05/2023

  The commercial sales manager has attempted to contact the customer on a few occasions without success.  Our latest was today around 1:00p today.  A message with contact information left.  Please contact us at ************* Ext. ****.  

  

  Business Response

  Date: 10/05/2023

  The commercial sales manager has attempted to contact the customer on a few occasions without success.  Our latest was today around 1:00p today.  A message with contact information left.  Please contact us at ************* Ext. ****.  

• Initial Complaint

  Date:08/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my trash service two months ago due to Kimbles not being able to pick up my trash weekly. At the time I was told they would come and pick up my trash can in 4 to 6 weeks. I was told to leave at end of driveway. Trash can was and is left at the end of my driveway. Yesterday, I received a bill for 100 dollars for non return of trash can. Called Kimbles and they stated they tried to pick up trash can on August 3 but wasn’t there. No one tried to pick up trash can as I was home all day and video camera confirmed.
  
  Pictures taken yesterday of trash can that has been there since service ended.
  
  I am being charged 100 dollars. I want your trash can removed from my property immediately and my bill zeroed out.

  

  Business Response

  Date: 08/31/2023

  We spoke with the customer on Tuesday August 29th, and we are attempting to remove the container today.  Attempts were made on June 30th at 12:25p, July 17th at 3:51p, Aug 3rd at 12:44p, and the container was reported not out for removal.  Once the tote is removed, we will credit the tote fee on the account. If there are any further questions, please contact Customer Service at 1-800-201-0005, Ext. 9404. Thank you.

• Initial Complaint

  Date:06/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were long-standing customers of ******* Rubbish. When Kimble Purchased ******* we were not only current with our payments, but paid three months in advance. Shortly after Kimble became our new trash company. We were provided with an invoice stating that we had an outstanding balance. We contacted the company and were told that we needed to provide the canceled check, showing that we had paid the three months in advance, which we provided to Kimble. At that point we were advised that we still had an outstanding balance and now we needed to provide the previous 12 months cancelled checks . We took it a step further, and provided 24 months. Once again we were told that wasn’t satisfactory and in fact the balance would remain . We asked what we were to do now since we had provided everything they had asked from us and provided proof that we had made 27 consecutive payments to both ******* and to them and they said pay the bill .
  
  That was our last phone communication with them and they have been sending invoices monthly with late fees and threats of collection .
  Today we received notice that they have turned us over to a collection agency .
  So ******* poor record keeping and Kimbles inability to work with a long standing current/paid ahead customer who clearly had bank records to support the previous 27 months of payments has now turned into them unjustly tarnishing my name . Absolutely unacceptable .

  

  Business Response

  Date: 07/27/2023

  We have closed the account. If you have any further questions, please contact us at 800-201-0005, Ext. 9404

  Customer Answer

  Date: 07/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  Chris ******* 

• Initial Complaint

  Date:06/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with Kimble for 12 years or more. About 3 months ago they switched my trash pick up days from Wednesday morning to Friday morning. They have only picked up my trash on time once. Each week I get a call Friday mid morning with the salutation "dear valued customer" and then telling me to leave my trash out until they can get to it. This past week I don't get the call on Friday but get one on Saturday telling me remove my trash can and place back at the road for a Monday morning pick up. Hard to do when you are out of town.
  
  My entire neighbor looks like a trash dump due to Kimble's long term inability to provide the service they charge for. I tried to cancel my service and they stated that they would not refund my money. On the extremely fine print on the bill it says Kimble will not refund money even if they fail to pick up your trash, the service which you pay for. I also pay for once a week service not skip a week service.
  
  I called customer service and talked to Sandra who was less than helpful and extremely short and rude. She kept blaming it on CDL staffing issues and stating Kimble is a great company to work for and I had a problem because I expected the service I pay for. There are staffing shortages everywhere but the company I am in discussion with for service hasn't missed a pick up in last several years.
  
  Something needs to be done.

  

  Business Response

  Date: 06/08/2023

  In review of your account Mr. **** you are correct that you have had delays.  Unfortunately staffing issues and volume of trash during the holiday week we are experiencing delays.  We can assure you we are doing everything we can to get experienced and trained drivers on the road to help us in improving these delays.  We appreciate everyone's patience thru these difficult times.  We hope that you can give us the opportunity to service you in the future.  Thank you and if there are any questions please contact Customer Service at 1-800-201-0005, Ext. 9404.  

  

  Business Response

  Date: 06/28/2023

  We have provided the customer the weekly service for the time paid, so therefore no refund will be processed.  We cannot avoid the delays at this time due to staffing.  We apologize again for the inconvenience and are working to resolve daily.  Your account is cancelled, and no further payment will be due.  The Kimble cart will be removed after your last collection Friday (6/30/23).  Any further questions please contact us at 800-201-0005, Ext. 9404.  

  Customer Answer

  Date: 06/28/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I have not received the service paid for.  I pay for weekly service and on at least one occasion my trash was not picked up in that week. It was picked up twice the following week. Also, I pay for Friday service not an annoying weekly phone call stating to leave trash out and will be picked up when they get to it. 
  

  Also, I was not asking for a refund for service provided. I was asking for a refund on my cancelled service that you would not provide. In essence you policy locks people into paying three months ahead of time without providing reliable service. But you are not willing to cancel and refund money for remaining time once locked into contract. 
  

  My service is almost up but at minimum I will not settle for anything less than the one week refund that you did not provide service for. 
  

  No way should you not provide a refund when people want to cancel the service that you can’t provide. Seems customers cancelling would help out your staffing issues. 
  
  
  Regards,
  
  
  
  ***** ****

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our trash goes out every Wednesday night for Thursday morning pick up. There have been numerous occasions where my trash has not been picked up ( my neighbor's house as well ). I call to tell them they did not get our trash just to be told it was not put out on time. If it gets put out Wednesday night for Thursday....how is it my fault? ...or my neighbor's fault they didn't get picked up either. This is total crap. Paying for a service that has been hit or miss. I need my trash picked up. My bill is current. Why do they keep missing my trash???? ...and my neighbor's? This needs to get fixed. I'm going to start time stamping pictures of my trash at the curb the night before it goes out. Why should I have to do that? If it does not get picked up again....I will pursue legal action against Kimble for their disregard of customer care and failure to provide a service that has been paid for. This is getting very very very old. Like I said this has happened multiple times.

  

  Business Response

  Date: 03/03/2023

  We have attempted to contact the customers on a few occasions and left messages but have not heard back from the customer.  We were able to provide an additional pick up for service on 2/20/23 and regular services have been provided on 2/23/23 at 9:15a and again on 3/2/23 at 8:21a.  If the customer has any further questions please contact us at 1-800-201-0005, Ext. 9404.  We appreciate you being a valued customer of Kimble Recycling & Disposal, Inc.  

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kimble had been my service provider for 12-13 years. I pay my bill on time ALWAYS! My bill for trash services is always being raised, sometimes twice a year. I called Kimble after I got another increase in my bill. I found out I am paying almost $10.00 more a month for service than my son and sister do. I was told that there was a cheaper rate for tote service. Then I was told that I could not have the cheaper rate because I was Grandfathered in from * ** Refuse, my previous trash provider. I then said well OK I will cancel my service and then just restart it at the lower rate. I was told no because I already have an account with them even if I cancel service and pick up new service I will pay even more than I am paying now because they will add on fuel and incidental charges, since I already am in their system. I then said I had just paid my bill, so cancel my service and give me a refund. I was then told that they don’t do any refunds. I am totally fed up with them that they will not honor a cheaper price to keep my service and that they can use those excuses to not do it.

  

  Business Response

  Date: 01/05/2023

  We have contacted the customer and had to leave a voice mail regarding pricing.  Pricing is reflected off multiple factors.  The other residents that may be paying a lower rate now but will receive rate increases to match others.  Please contact Kimble with any further questions or concerns you may have.  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc. 

  Customer Answer

  Date: 01/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  ****** **** I was working when the woman called on 1-5 23. I called back same day, to the general number, which was what phone number she left. The girl who answered looked up my account, but said she could not help me and that the supervisor was gone for the day. She said the supervisor would be back in the next day, 1-6-23, at 8:30 am and would call me. I did not receive a call at all today

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kimble did not do a trash pickup this week. I tried to Kimble to resolve the issue. The customer service kept hanging up the phone on me and was very rude. I was told that they did pickup my trash. I have video evidence with a time stamp that proves that they didn’t do a pickup. I would be glad to send the video over. Please get a hold of me at ***** ******** or my email.
  
  My email is **************************

  

  Business Response

  Date: 01/05/2023

  Service has been provided to this resident on Monday 1/5/23.  Unfortunately due to weather and driver issues the week of Christmas everything was delayed which caused a snowball effect on the following week.  We appreciate your patience and understanding on this issue.  We have your address on file for service tomorrow.  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc. 

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used their service for about 7 months. During that time, they only managed to pick up my trash on the scheduled day about 20% of the time. Out of frustration, I canceled service with them on November 14, 2022. They refused to refund the remaining my payment to the remaining 6 weeks of service ($35.70.) I was shocked. After all. they were the ones that were unable to perform the service I was charged for.
  
  I was instructed to place their trash receptacle by the side of my house and it would be picked up within 2 weeks. Nothing happened so I sent them a letter, dated December 20, 2022. I asked them to remove their receptacle, along with a joke invoice for charges related to receptacle storage. There was no response and their receptacle remains.
  
  So, that darned receptacle is still by the side of my house after almost 6 weeks. Removing it would only take them a short time. Sadly, this company does not appear willing or able to operate in a responsible fashion.

  

  Business Response

  Date: 12/27/2022

  Unfortunately due to short staffing we are several weeks out on removals of our containers.  I have made arrangements that we will have the tote removed this week.  We have contacted the customer without success, left a message to the findings, and advised to contact if any further questions.  Thank you for your understanding regarding the issue.  Please contact us at 1-800-201-0005 if there are any further issues.  

  Customer Answer

  Date: 12/29/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Until I actually receive a refund, I do no consider this matter resolved.  Time and again, Kimble has proven to be I try.
  
  Regards,
  ***** 
  *****

  

  Business Response

  Date: 12/29/2022

  Agree to leave open until the refund is sent - thank you ! 

• Initial Complaint

  Date:12/19/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kimble is contracted with the city of Barberton to pick up our trash and recycling. This company since day one has not been consistent with doing this job. Every few months I have to call and tell them to pick up either the trash or the recycling. Most times I’m told that we had to not put it out in time and would have to wait til the next pickup date. I have told them we sit it out the night before and this is unacceptable and would want to speak with a supervisor. I’m told one will call you back. Most times I don’t get a callback. I have let this going for so long that I’m tried of having to call them. This week it happened once again and I called them. I was told the a supervisor would call me back that was on Wednesday. That day I called multiple times. They did finally come to pickup the recycling but no call back. I called on Thursday to speak with a supervisor and again told one would call me back but it could take 24-48 hours from first request. I told them I needed to talk asap by end of business day or I would file a complaint with BBB. I never received a call so I’m filing the complaint.

  

  Business Response

  Date: 12/29/2022

  We have reached out to the resident and left a message regarding her concerns.  We are addressing them with our operations team.  Confirming that they were serviced this week.  If there are any further questions please contact Kimble Customer Service at ************* **** *****  ***** *** * 

  Customer Answer

  Date: 01/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ******* ***