Complaints
This profile includes complaints for IGS Energy's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 239 total complaints in the last 3 years.
- 83 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/20/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today December 20, 2022 I received an email from IGS @ 12:28 thanking me for my enrollment that I didn't authorize. I didn't notice the email until @1:30 and called IGS. I initially spoke with **** and explained the situation and he put me on hold. The call was then answered by **** I then explained the situation to her and she proceeded to say that it was authorized by myself or a member of the household. I stated that that was impossible because I was the only person home and I just awaken to this email. I stated that this should be cancelled because it was made fraudulently. **** then told me that I needed to call Toledo ****** and cancel the change in service. I demanded that she cancel the authorization because it was made fraudulently by their organization. I was reluctantly given a cancellation # and apologized to. If I was not adamant about me not authorizing a change in my electric service, nothing would have been done on their behalf to remedy the situation and I still have to contact Toledo ****** because I do not trust IGS to do the right thing due to their eagerness to commit fraud.Business Response
Date: 12/21/2022
Thank you for reaching out to IGS. IGS will be researching your concern. IGS shows the account is cancelled.
Thank you,IGS Energy.
Customer Answer
Date: 12/23/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
***** ******** *****Initial Complaint
Date:12/12/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Igs salesman came to my door at 135PM. Asked for me by name. Spouse told him I was not available. I told this same man a few months ago not to come back. Not interested.Business Response
Date: 12/13/2022
Good Morning,
IGS added your address to our Do Not Knock database.
Thank you,
IGS Energy
Initial Complaint
Date:12/09/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sales agent came to my door. I was told: My rates would be lower for both energy and gas. Received the first bill and they are almost double. I was not told I was getting into a 3 year contract , but I made sure I am not signing the contract. I was NOT told about early termination or cancellation fees. I just insulated my home, only to be scammed and double my gas and electric bill. Upon speaking with a supervisor in customer service I was told there was nothing they can do, that they send out terms and conditions on my email and I opened them, but I never did. And i have to pay 199 cancellation fee for electric and same amount for gas. This company is a total scam!!!!Business Response
Date: 12/13/2022
Good Morning,
Our Manager **** Reached out to Mrs. ******** and reviewed the account. **** was able to resolve Mrs. ******** concerns.
Thank you,
IGS Energy
Initial Complaint
Date:12/06/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Door to door salesman - pushy and persistent. Refused to leave when I stated I wasn't interested. Do not come back to my house!Business Response
Date: 12/14/2022
Good Morning,
Can you please provide a little more information? Time and day the agent was at your home? IGS would like to address your concern with our agent.
Thank you.
IGS Energy
Initial Complaint
Date:12/04/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
An employee ******* ***** stop by my house about switching our electric, he said we could save 50% on our electric bill and he asked ro see the current election bill which my wife handed ro him, I told him we wasn't interested in switching anything at this time and he said he would send us something in the mail about everything.
I told him several times I didn't want to switch. I even called him the same day to express not wanting to switch and he said well it ain't for everyone. Then I received a letter in the mail that it said our account from toledo Edison was switched. I called igs energy and they said it couldn't be switched without a signature and I did not sign anything. The lady said she will put them on a do not stop by again list, and I said I did not authorize him to switch and I did not sign.
This ****** forged my signature. I called toledo Edison and they said they would make sure it didn't switch but they had received the authorization that I ok'd the switch.
I would like something done because I am elderly and I feel they are taking an advantage of the elderly community and signing our names. I would like action against this company and ****** for taking advantage of me. ******************** and his mobile phone is **********
**** ***** ******* ********
***** ***
******, **** *****Business Response
Date: 12/05/2022
Good Morning,
IGS does show the cancel and your information added to our Do not Knock list.
Can ******'s manager reach out to you?
Thank you,
IGS Energy.
Customer Answer
Date: 12/09/2022
Better Business Bureau:
I accept the business's response to resolve this complaint, but I am not happy with it. This sort of thing should not go on. Taking advantage of senior citizens is wrong.Initial Complaint
Date:12/03/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
An IGS Energy spokesman came to our door and talked us into purchasing a plan with them by promising us easy cancellation at anytime after the first year. I was also told that I was only signing a 1 year contract, but they changed it to a 3 year one without my knowledge or consent.
We’ve been with them for over a year and have tried to cancel twice - the first time they “overrode” our cancellation, and the second time they told us we would have to pay a $100 fee to cancel. When I called about it, their customer service representative was incredibly rude and demeaning. She told us we had to pay and threatened to call collections instead of hearing what our issue was. I asked for her name to report how she behaved but she hung up without giving it.Business Response
Date: 12/05/2022
Thanks for your
feedback. We’re sorry to hear you’re not pleased. IGS does show the cancellation was processed on Dec 1, 2022. It can take one to two billing cycles for the utility to remove IGS from the billing.IGS also shows our agent waived the early termination fee.
Thank you,
IGS Energy
Initial Complaint
Date:11/26/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are trying to bill my mother a 100$ cancelation fee. I waited until fixed contract had run out and was then being charged their monthly market rate and changed providers yet they are trying to say my mother cancelled a fixed rate plan.Business Response
Date: 12/05/2022
Good Morning,
IGS shows on July 27, 2022 the customer agreed to a fixed rate contract of 8.99 per ccf for 12 months. IGS show we sent a copy of the terms and enrollment call to the customer on 12/02/2022.
The account is no longer active but does have a balance of $99.00 for early termination fee.
Thank you,
IGS Energy
Initial Complaint
Date:11/16/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This gas electric supplier came to my home and the man said he would save me money on gas/electric. He seemed trustworthy but rushed me through everything. They are not upfront with rates and fees. They scam people out of money. My electric bill doubled and my gas bill went up. They charged me $199 for both gas and electric to cancel their service. I had to pay a $700 shut off notice for electric because my bill was so high. They prey on people and are not upfront. They are scammers.Business Response
Date: 11/17/2022
Good Afternoon,
IGS left a voicemail and is waiting a returned call from the customer.
Thank you,
IGS Energy
Initial Complaint
Date:11/07/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We leased a solar panel system from IGS in 2020. Since installation we have had complaints about the size of the system designed for our home. We have been put off with "give it a year" and "we'll look at it later". We finally got an analysis from IGS on 10/18/2021 which showed the system working as it should. This is not the problem; the system was under-designed by the salesperson, we need additional panels, and no one from IGS has responded to our multiple contacts to resolve this issue. We are very frustrated with the nonchalant attitude of this company and its representatives, and hope we can get this resolved.Business Response
Date: 11/22/2022
IGS
Solar has been in contact with the customer and we are working with everyone
involved to help resolve this situation. Putting customers first is one of our
core values at IGS Energy, so we’re committed to finding a satisfactory
resolution for everyone.
Thank
you,
IGS
SolarInitial Complaint
Date:11/04/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is a fraud. The guy they sent out (******** *****) said he was sent by Columbia gas and claimed to be working with them to fix billing issues. He said it won’t increase rates or anything. Everything he said was a lie. These people should be in trouble for impersonating a utility company.Business Response
Date: 11/07/2022
Thanks for your
feedback. We’re sorry to hear you’re not pleased. IGS shows your gas will not bill with IGS.If we can help clarify
anything or assist from a customer service perspective, please let us know at [email protected].Thank you,
IGS Energy
IGS Energy is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.