Business Profile

Energy Service Company

IGS Energy

Headquarters

Complaints

This profile includes complaints for IGS Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

239 total complaints in the last 3 years.
83 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Solicitor came to my home, added services and charges to my account/bill without my authorization. I call the next day, to cx and let them know I was upset about the fact they added charges without my authorization- my name is ONLY name on bill/account.Then I received my bill and the charges were showing on my bill.They say it can take 1 or 2 billing cycles to remove charges. But it takes less than 24 hours to add and bill for UNAUTHORIZED services.I do not wish to do business with a company that is unethical and has ZERO customer service.I want to cancel ALL ******************** with this company ASAP.I feel like they are taking advantage of senior citizens by adding unauthorized charges to my account.
Business Response
Date: 06/11/2024
Thank you for reaching out. IGS shows your Utility Line Protection Plan was Rescinded and no billing will take place.

Thank you,
IGS Energy
Initial Complaint
Date:05/31/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Description:
Representative misrepresented the facts. He told me that *** ****** is the electric aggregate provider
for Greene Count. He told me that an unauthorized request had been submitted to switch our electrical
provider. He offered to undo that unauthorized request and restore us to the aggregate electric program.
None of this is true. He misrepresented the fact to fool me into signing a contract with IGS.
I have mailed a notice of cancellation. I will be calling IGS to confirm the contract is rescinded.
Business Response
Date: 06/04/2024
Good afternoon,
The electric account was cancelled per your request. The gas account is active with IGS under the Greene County Community Program.

Thank you,
*** ******
Initial Complaint
Date:05/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The more power the solar panel makes the more money they charge monthly. I would think the more power generated it should be less also taking advantage of a 81 year old man and locking him into a 25 yr contract I don't believe he understood what type of program they were selling.
Business Response
Date: 05/20/2024
Thank
you for being an IGS Solar customer. Putting customers first is one of our core
values at IGS Energy, so we’re committed to finding a satisfactory resolution
for everyone. Please give us a call at ###-###-#### to further discuss your
concerns.
Customer Answer
Date: 05/22/2024
In withdrawal from the checking account you don't see any remarks on what the payment is for and the latter dates if you take notice as the price increases due to the solar panels generating more power
Business Response
Date: 05/25/2024
IGS has tried to reach you;
however, your voicemail is full. Please call us at ###-###-####, so we can
review your concerns
Initial Complaint
Date:04/24/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have to say that I find this extremely unsettling that a customer service company such as yourself is unwilling to accommodate and/or work with any new potential customer to make them feel as though IGS Solar is a company willing to entertain satisfying a customer and work with them to make them comfortable signing your contract. With how un-customer service oriented you are there is NOT one willing party that will sign over a contract in their name with your terms. It says a lot about your company. This gentleman is willing but also had some legitimate reasons to hesitate with the company’s unwillingness to even accommodate his concerns listed below.

Message from buyer:

I have notified My realtor that I opt not to transfer this agreement for several reasons including IGS’s inability to provide firm price for R&R, IGS wants to charge me for power not produced while panels are removed to redo the roof yet they need 6-8 weeks notice to reinstall, IGS would not negotiate a cap rate not to exceed PPL’s going rate, IGS will not guarantee roof penetrations during the life of the contract, IGS “may” opt to leave its panels on my roof after the term of the agreement…

Issue #1
I believe the sellers disclosure indicated the roof was installed in 1982.

Issue #2
IGS would not provide me a firm price to remove and replace the Solar to have the roof replaced.

Issue #3
IGS’s contract says they will charge me for the electric that cannot produce while the panels are removed yet they need 6-8 weeks to schedule reinstall from the time roof is replaced. Stated it will be at my cost on top of paying them for energy not generated during the time frame stating would range from $2,000 to $12,000

Issue #4
IGS will not cap their electric rate such that it does not exceed the going rate of PPL.

Issue #5
IGS System’s roof penetration will be watertight for a period of 5 years.

Item #6
IGS will not guarantee that the panels will be removed at the end of the term of the contract, and they “may” just leave them on my roof.
Business Response
Date: 04/24/2024
IGS
Solar has been in contact with the customer, and we are working with everyone
involved to help resolve this situation. Putting customers first is one of our
core values at IGS Energy, so we’re committed to finding a satisfactory
resolution for everyone.

Thank you,
IGS Solar
Initial Complaint
Date:04/19/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4-16-2024 Mr. *** ***** **. Territory Manager igs energy **** *** ** **** ***** *** *********** ** ***** *** ******* visited my home to report my account charges with West Penn Power and Peoples Gas were variable rates rather than fixed. Mr. ***** asked if I prefer fixed rate. I informed Mr. ***** I want to remain customer with West Penn Power and Peoples but prefer a fixed rate. Mr. ***** stated I would remain with WPP and Peoples, only change would be variable rate to fixed rate. Information Mr. ***** stated was deceptive and incorrect. ****** at Peoples Gas informed me I would not be a Peoples customer if enroll with igs. Per my request ****** cancelled enrollment with igs. I also cancelled igs with West Penn Power. 4-18-2024 I spoke with Brook at igs energy ********** *nstructed Brook to cancel any and all enrollment services immediately. I am remaining a customer with West Penn Power and Peoples Gas. Cancellation # for igs to continue with Peoples Gas ENG *******. igs energy Cancellation # to remain with West Penn Power ********.
Business Response
Date: 04/20/2024
Thank you for reaching out to IGS Energy.
IGS does show IGS being removed from your
People and West Penn accounts.
To Clarify People Natural Gas and West Penn
would remain your utility companies read your meters, deliver your gas/electric
and bill you like that also have. IGS would be your supplier and appear
on the utility bill. Utility cannot lock in a fixed rate. This is the
benefit of a supply.

Thank you,
IGS Energy.
Initial Complaint
Date:04/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called and opt out of there program never having it, and told the representative I was staying with duke energy in January 2024 . I also let the representative know never to contact me again take me off there mailing list . I do not want there service. I get a bill with IGS energy as my supplier ,why ? It’s like they just dismissed what I said and forced me to go with them as my provider . I called after looking at my bill and was billed from February-March then was told they see where I opt out in January,but didn’t understand why I was added for service. I also was told I could call duke energy to tell them I want there service . Why is IGS making this issue mine? I did my due diligence.please take action and help the consumers to not be taking advantage of by these type companies by forcing you to call and opt out only to be made to take there services without your permission after opting out. How am I protected when a representative states they don’t see any note of my call? I did not sign a contract with IGS energy not did I give verbal consent. They suppose to have recorded lines please review.Please and thank you
Business Response
Date: 04/18/2024
Good Afternoon,

IGS is the City of ********** aggregation supplier. IGS
does not show the customer called IGS in January of 2024 to opt-out. IGS
does show the cancellation being processed as of 04/17/2024. IGS did
place the account on our DNS list this will stop any further contract with IGS.

Thank you,
IGS Energy
Initial Complaint
Date:04/08/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was just told to check into my gas supplier because my duke bill was so high. And to my astonishment I was told I signed up for IGS Energy I have no recollection of signing up for this nore would I have signed up for something that is triple what Duke energy is supplying. Duke energy looks for for the cheapest supplier for you. I feel this company is misrepresenting what they are doing to customers. I asked for a copy of the signed contract. Because again I would not have signed up for a new supplier. I have no papers indicating any information on any contract.
Business Response
Date: 04/09/2024
Good afternoon,

IGS has attached the sign enrollment forms from September 2022.
Contracts are for 36 months, at the end of contract IGS will send a notice advising renewal rate.
If you wish to cancel now both contracts carry a $199.00 early termination fee.
Thank you,
IGS Energy
Customer Answer
Date: 04/10/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21546912

I am rejecting this response because: I did not sign that. and I tried to file a complaint with them but they kept transferring me. They also did not have my correct email.

Regards,

******** ********
Business Response
Date: 04/12/2024
IGS will send notice to cancel the accounts. We must allow each utility one to two billing cycles to remove IGS.

Thank you,
IGS Energy
Customer Answer
Date: 04/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******** ********
Initial Complaint
Date:03/25/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Representative from igs walked up to my house front door and tried to start opening my front door with out announcing his name or a hello our anything, just got out of his car, walked up to my front door and started to twist and turn my door handle to open my door with no markings on his car and would not give me a brochure from his company when I asked for one, way sketchy Business practices,
Business Response
Date: 03/26/2024
IGS spoke with the customer and resolved his concern.

Thank you,
IGS Energy
Customer Answer
Date: 03/27/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21483168

I am rejecting this response because:
I would like to know how the company plans to train their door to door employees to respectfully approch customers house and not refuse to give out literature about the company they are claiming to represent, also to have markings on their vehicles from what company they are from.

Regards,

**** ******
Initial Complaint
Date:03/20/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They kept charging me, after I told them I no longer wanted there service
Business Response
Date: 03/20/2024
Good morning,

IGS shows you emailed to cancel on 08/24/2023, Cancellation takes one to two billing cycles to complete.
On 03/12/2024, IGS advised we would adjust the difference between the IGS rate and the utility's rate. A check will be placed in the mail.

Thank you,
IGS Energy
Initial Complaint
Date:03/06/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
About a year ago they talked me into signing up for their electric plan, I explained I was on a budget they assured me my bill would not go up. My bill went up from about 150 to over 300. I called in tears. They assured me this would not happen again, the next month is was the same it was well over 300 and it was 99 to get of my contract. On the 3rd month I had to pay well over 400 with the regular bill and to get of the contract. I was so upset. I paid it and just ate the cost. I lost hundreds of dollars.

I am on a 3 year contract with the *** bill. I looked at my bill I am paying 92 per ccf through them and ******** *** is only 32 per ccf right now. I called and told them they were almost triple that I wanted to leave. I had been with them for years. They said yes, I had been with them 18 years. They won't let me leave without the $99. I asked to send me the phone conversation where I signed up for this. It was an 18 minute phone conversation. I have this recording. At the 15 minute mark I asked the man I said what if the price of *** goes down. He says, mam...this is something that you don't have to worry about it is not going to happen. I said ok and let him sign me up on the 36 month contract.
Business Response
Date: 03/07/2024
Good afternoon,

Can you confirm, you would like to cancel the *** contract?

Thank You,
IGS Energy
Customer Answer
Date: 03/18/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint. If and only if they agree to not charging me the $99 fee, as I stipulated in my complaint. Thank you.

Regards,

******* *****
Business Response
Date: 03/19/2024
IGS processed the cancellation today. It can take ******** *** one to two billing cycles to remove IGS. No early termination fee will be billed.

Thank you,
IGS Energy
Customer Answer
Date: 03/28/2024
BBB called the consumer using an automated calling system. The consumer replied with a text message with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

(740) 464-0998 Davis, ******* 21392816 IGS Energy Mar 28, 2024 12:06 PM

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IGS Energy is BBB Accredited.