Reviews

This profile includes reviews for IGS Energy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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IGS Energy has 14 locations, listed below.

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  IGS Energy

  6100 Emerald Pkwy Dublin, OH 43016-3248

  
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  IGS Energy

  6450 Poe Ave., Ste. 115 Dayton, OH 45414

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  IGS Energy

  1751 Lake Cook Rd Ste 270 Deerfield, IL 60015

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  Accent Energy

  PO Box 25225 Lehigh Valley, PA 18002

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  IGS Energy

  4150 Belden Village St NW Ste 506 Canton, OH 44718

Review Details

• Review fromPamela S

  Date: 02/07/2025

  1 star

  Pamela S

  Date: 02/07/2025

  The **** that randomly show up are incredibly rude and have a hard time taking no for an answer. If by chance they do talk you into signing up, they neglect in telling you that you are stuck in a contract that will change rates to whatever they can get. Our bill doubled and we are being charged almost twice the rate of our local energy company. This company is not upfront and honest and the in the field representatives will badger homeowners and intimidate until you sign up. I found out today that we were out in contract for our gas as well. Please make sure you check into these companies. They do not have your best interests in mind

  IGS Energy

  Date: 02/10/2025

  Sorry to hear you feel IGS Energy is bad! Is there anything we can do to help? Let us know at ******************************.
  

  
  

• Review fromMcKenna R

  Date: 02/07/2025

  2 stars

  McKenna R

  Date: 02/07/2025

  For context, I am young and without experience that many older folks have with companies like this. An *** *** used this to convince me to sign their supplier contract. I genuinely thought I was doing good because they market themselves as working in green energy. This was a mistake. They use contracts to lock you into paying supplier fees every month, and these add up. When their *** was signing me up, they insisted that they wanted me to be informed, but they conveniently skipped over huge portions of the contract and said it wasnt important. As a result, I was unaware that their cancellation fee is a couple hundred extra dollars that I didnt have, and it was way too late to do an early cancellation by the time I realized I wanted to back out. It was an expensive hassle to cancel, so I decided to wait out the contract, figuring some extra money towards utilities wouldnt be too bad if the supplier was working with renewables. I figured the contract would expire normally and they would fall off my bill. However, BECAUSE their *** had skipped over information with me, I was ALSO unaware that *** continues charging month-to-month if there isnt an explicit cancellation. When I realized they were still on my bill, it had been a few months, so I checked the email to see if I missed something. In renewal communications, there is NO INFORMATION about these charges! They only mention it in the long contract terms so it is easier to miss. In the meantime, the supplier charges got more expensive!When I called to cancel, I informed them of this lack of info. The *** on the phone insisted there were details in the email, while I had the email RIGHT IN FRONT OF ME. You can imagine how frustrating this was. On the other end of this, I feel scammed and would not recommend this service. It adds an unnecessary middleman to your energy services and they justify everything with the classic, it was in the contract you signed, while not being upfront with those details.

  IGS Energy

  Date: 02/10/2025

  Thanks for your feedback.Were sorry to hear youre not pleased. If we can help clarify anything or assist from a customer service perspective, please let us know at ******************************
  

• Review fromSuzanne B

  Date: 02/06/2025

  1 star

  Suzanne B

  Date: 02/06/2025

  We are selling our home and have been dealing with IGS Energy for over a month to get the paperwork for closing. They assure us the buyer has been approved and we will get the documents soon. So far 4 people there have been told the closing date but every call to them it is still incorrect! Were at risk of not meeting the closing deadline because of this company and possibly losing our buyer and the thousands of dollars weve paid to movers for specific dates when all we need is an email form sent to our closing attorney! Its impossible that this transaction is the first time that they have done this and beyond disappointing that they are incapable of doing so efficiently.

  IGS Energy

  Date: 02/07/2025

  Thank you for reaching out.  IGS shows we have reached out you and resolved your concerns. Please contact us at ************ if you have further concerns.

• Review fromMichelle K

  Date: 01/30/2025

  1 star

  Michelle K

  Date: 01/30/2025

  VERY SHADY - a representative from *** came to my door (its January, freezing outside) claiming they were from my city and the city had sent them to lower my bills. Never once identified herself as an *** representative during our entire conversation and told me I had missed letters from my utilities companies and the city about them saving me money. When I asked if she was switching my bills to another company, she said no. She also made it sound like Id be able to opt out of the contract at any time without repercussions, but I know thats not true because when I called to cancel (which I did immediately) I was told that I only had 7 days to cancel before I would be charged cancellation fees. Im hoping theyre at least honest in this sense because I literally cancelled (and followed up with my utilities companies) within 24 hours, so I better not be charged a fee. Im angry and also embarrassed because Im not usually duped by companies like this but theyre VERY thorough liars. Shameful that theyre allowed to lie and deceive about who they are and what theyre offering.

  IGS Energy

  Date: 02/03/2025

  Thank you for bringing this to our attention.  IGS will be reaching out to review.

  Thank you,

  IGS Energy

• Review fromNathan E

  Date: 01/24/2025

  1 star
  I had *** representatives knock on my door and tell me my address was flagged in their system and they were there to resolve an issue. I was working at the time and didn't have a lot of extra time to talk. They stated they needed a ************** Id, which could be found on my electric bill. My understanding was that these agents represented my electric utility company and were only there to resolve an issue with my account. I gave them the information they were asking for and I was presented signature fields to fill. My understanding was that these fields were an acknowledgement that the agents had visited me in person and were able to resolve the ******** no point was I presented with a contract to read. At no point was I told that my electric bill would change. At no point were energy rates discussed. At no point was it made clear by these solicitors that they did not represent my electric utility company.

• Review fromStephanie S

  Date: 01/17/2025

  1 star

  Stephanie S

  Date: 01/17/2025

  The representatives are very pushy and do not take no for an answer until they coerce you into signing a contract without you realizing your signing an actual contract. They are very misleading. A few years back they called and showed up at my door after first stating I was busy. Then while I clearly stated I was busy at work and in the middle of a clinic the gentleman would not let up. He continued and continued. He stated he would send over an email for me to review. On the recorded line I clearly stated "you will send it over for me to review" he said yes. Well apparently when I opened the email I am now told that was me signing the contract. Yes he did state I had seven days to review but I thought that was 7 days to review and decide if I wanted to continue with their rate for gas and electric. He took advantage of me being busy and not able to be fully engaged in the conversation which I clearly informed him of in the beginning of the call. He was able to get me locked into a rate of $9.49 which is outrageous and for 3 years which I would have never agreed to for gas. I got out of the Electric contract which they charged me over $150.00 to cancel and now if I want out of this contract I will be charged another $150.00. I have spoke to members of an outlying community whom state the *** representatives have harassed older women in their neighborhood trying to sell these contracts. I had no clue I was actually signing a contract or what I actually am paying for gas due to I am too busy working and helping people not taking advantage of them.

  IGS Energy

  Date: 01/21/2025

  Thank you for your feedback, IGS will be reaching out.

   

• Review fromCaroline H

  Date: 01/16/2025

  1 star
  I got scammed by them. I was being over charged from what I was previously paying. When I canceled, I was stuck paying $149.00 for both my gas and electric to cancel (each).

• Review fromPatrick R

  Date: 01/06/2025

  5 stars

  Patrick R

  Date: 01/06/2025

  The guy who came to my door was very knowledgeable and walked me through my Columbia Gas bill to show how I could save if I switched to a fixed plan.

  IGS Energy

  Date: 01/07/2025

  
  Thanks for the review! We're thrilled to hear you've received quality customer service with our team here at **********************.

• Review fromSharon B

  Date: 12/26/2024

  1 star

  Sharon B

  Date: 12/26/2024

  Rude solicitors. They try to get you signed up for something, not really telling you anything about what it is. They put pressure on you and try to make you feel you are missing out on something...some 'benefit' but you dont know what that is. Then I look them up on BBB and find they are scammers.

  IGS Energy

  Date: 12/30/2024

  Sorry to hear you feel IGS Energy is bad! Is there anything we can do to help? Let us know at ***********************

• Review from[email protected] M

  Date: 12/23/2024

  5 stars

  [email protected] M

  Date: 12/23/2024

  Saving money monthly. Im glad we switched a few years ago.

  IGS Energy

  Date: 12/24/2024

  Thanks for the review!We're so happy to hear you're enjoying your IGS Energy experience.