Reviews

This profile includes reviews for Signet Jewelers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Signet Jewelers has 2047 locations, listed below.

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  Signet Jewelers

  375 Ghent Rd Fairlawn, OH 44333-4601

  
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  Signet Jewelers

  3900 Medina Rd Montrose Center Akron, OH 44333-4508

  
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  Kay Outlet

  1650 Premium Outlet Blvd Aurora, IL 60502-2901

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  Kay Jewelers

  3340 Mall Loop Dr Joliet, IL 60431-1057

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  Jared Galleria Of Jewelry

  2370 Fountain Square Dr Lombard, IL 60148-6010

Review Details

• Review fromApril W

  Date: 01/14/2023

  1 star
  DO NOT ORDER FROM ZALES! SO I'M GETTING MARRIED 1/27/23, I ORDERED MY FIANC A RIND 12/22/22 EXPECTED DELIVERY 1/6/23 I RCV'D MY PACKAGE OPENED IT TO MY SURPRISE SOMEONE ELSES RING I CALLED ZALES RIGHT AWAY, THEY STARTED A CASE, THAT CAN TAKE UP TO 14 BDS I STARTED TO PANICK AND CALLED ZALES LOCATED IN ************* AFTER FIANC LEFT MOTHERS FUNERAL, IM THINKING OK THIS WILL GET CORRECTED WHEN I GO TO THE STORE , AFTER SITTING THERE AFTER 30 MINS. TOO MY SURPRISE THEY COULDNT HELP ME TOLD ME HOLD ON TO SOMEONE ELSES RING I TOOK IT UPON MYSELF TO LOCATE THE INDIVIDUAL BY NAME AND LOCATION TO INFORM THAT I HAD HIS RING AND HE WAS UNAWARE OF THE **** UP AND WAS PLANNING TO PROPOSE TO HIS GIRLFRIEND.....KEEP IN MIND BY NOW ITS 1/10/23 HE GOES TO PICKUP RING GUESS WHAT THEY DONT HAVE IT 1/11/23 HE CALLS ME AND INFORM ME THAT THE STORE IN ** HAS MY RING CLERK CALLED ME FROM ** TOLD ME SHE'LL HAVE MY RING NEXT DAY AIR, I AGREED TO DROP HIS OFF AT A ZALES LOCATION THE PROBLEM I HAVE IS NOONE HAS CALLED ME ABOUT MY CASE, ZALES FAILED TO INFORM THE CUSTOMER AWARE OF THE **** UP, ********************** ****ED UP THE GUY PROPOSAL HE HAD TO TELL HIS NOW FIANC....I WANT A REFUND REALLY BUT DONT WANT TO GO THROUGH THE HASSLE...AND HOPE THEY CAN OFFER THIS GUY SOMETHING FOR THEY'RE S**** UP IF YOURE READING THIS PLS CONSIDER **** OR

• Review fromCarolyn G

  Date: 01/11/2023

  1 star
  On 12/26/2022, I received an email from ZalesUnfortunately, we have encountered a problem validating certain billing information for order, which will prevent us from being able to fulfill your order. My card was charged $Total: $445.50,I was told the refund would take 3-4 weeks to be adjusted back to my account. Meanwhile, I had to repurchase the same item at zales.com. This email confirms your order placed on Jan 01, 2023 05:40 PM CST. The item was to be shipped and records indicate per corporate arrived at the store on Zales Jewelers ********* ***************************************************************** on Thursday 1/5/2023, signed by the manager. Its 1/10/2023 and the manager states they cant find my merchandise. Now another $$445.50, has been deducted from my account and Im unable to make the purchase at another retailer as I have to wait an additional 3/4 weeks for the refund. This is the worst experience and customer service ever! I will never purchase here again. I advise others not to either!

• Review fromDanica J

  Date: 12/31/2022

  1 star
  This ridiculous place is closing their stores left and right, but they expect people to drive up to 100 miles to get their jewelry inspected, to keep the warranty which we paid for!!! Needless to say, I will never purchase anything from them again, and Ill be sure to let everyone know!

• Review fromMichael W.

  Date: 12/26/2022

  1 star
  Worst customer service ever. I went to the ********* location and offered zero help. I was trying to get my mothers ring and my bracelet resized. Both were purchased from this location by my wife. While waiting they made three other people leave saying that couldn't help with their purchased items either. My braclet simply needs a shorter band but was told they wouldn't do anything. My mothers ring they couldnt even find in the system. Was told I would need to call customer service to get a number then come back. Told the man to call and get the number and he refused. Asked for the manager and was told there was no manager there and that both people there were from different stores. Insisted he call customer service and he proceeded to call security to have my mother and I removed from the store for insisting they call customer service. Both items had warranty protection on them as well and still no help.

• Review fromRamon S

  Date: 12/24/2022

  1 star
  I had one of the worst experiences ever with this store:Jared The Galleria of Jewelry - Eastgate ********* EASTGATE POWER CENTER ***************************************************************** I came in for a repair that I have purchased a life time warranty for. The sales associate that I dealt was was one of the most rude, and disrespectful individuals that I have ever dealt with.As I am informing this individual of all the information that is in my profile to gather my warranty information, he continues to tell me that I do not have a warranty (without even looking into the computer). Even though I dealt with two prior sales associate and they both were able to locate my information within seconds.He continues to argue with me in the middle of the store amongst other employees and guest.As I departed the location, I called the customer service number to confirm my purchase of the warranty and the customer service representative instantly pulled up all my information including the life time warranty.When I asked the customer service representative why couldnt the sales associate locate the same information? He responds; honestly i am not sure. Theres is no excuse as of why he couldnt locate your information in the system, while I instantly pulled it up.This individual needs to stop focusing on his horrible, colorful clown gym shoes, which he wears all the time, and do his job, which is tending to the clients that walk into that location.

• Review fromAngela A.

  Date: 12/24/2022

  1 star
  I was mistreated by the Manager ******* at this store. She called me ignorant and was berating me. I had called because I received an email stating I had picked up my online order which I had not picked up. She said she couldnt explain how it happened and that my order had been found and didnt understand why I had received that email. I explained I didnt want to be charged for something I hadnt yet received- she said I dont understand- you were charged when our store received your order. I asked what that meant if someone else picked up my order mistakenly or on purpose- how would that make sense to charge me?She was upset and said she had hundreds of orders to deal with. I asked for her district manager and she said I will not provide you with her contact information youll have to call customer service. She then said her assistant manager made the error and has her get on the phone to apologize. I told her assistant that wasnt necessary as she was not to blame. *** dealt with her on many occasions and shes been amazing. This was her managers poor customer service that was at issue and apologized to her for her manager putting her in that position. ******* was rude to me and her assistant ******. No one should be treated so poorly. As I explained to her a simple acknowledgment upfront would have sufficed instead of saying I was confusing her and nothing wrong had occurred- even though I was emailed for an order I didnt pick up. Initially she didnt even know about my order and that alarmed me when she said shed not seen it or heard of it. Then to say its been there all along and cant seem to understand how I was emailed. It was an awful experience. I would hope she receives training and corrected action on how to treat customers and staff. I applaud ****** for her tact under pressure and as always great customer service.

• Review fromJonathan W

  Date: 12/12/2022

  1 star
  Had an abhorrent experience with the General Manager (**) of this location. I had made several purchases over the past couple months for myself, my wife, and my mother-in-law; I returned a few of these items (three to be exact) because they ended up not really working out for me.Upon arriving to the store today to return a bracelet that ended up not fitting me, the ** began to chastise me and inform me that I would no longer be able to return anything going forward. She was loud, rude, and accusatory throughout her conversation with me. I told her she wasnt a very nice person, to which she replied you ***** either. She happens to also work at LensCrafters, and had been at that store when I was exchanging a pair of glasses. She cost that store a $700 glasses sale because she was extremely rude when I was there. She actually BROUGHT UP my returning those glasses while working at Jared; she seemed to get satisfaction that she was in a position to affect my consumer privileges at Jared (seeing as she was not a manager at the LensCrafters).She then proceeded to loudly speak on the phone to someone about me, saying he ties up my associates for two hours and we know **** well hes going to return what hes buying. This is WILDLY unacceptable behavior. I have a very good relationship with another higher end jewelry store in the area, and I have never been treated like this there.I filed a formal complaint with their corporate personnel department, but it feels like nothing will happen as a result of this exchange. An employee working in an official capacity for a retailer, ESPECIALLY as the top manager of that retail location, should never be bringing in their experience from a different retailer when dealing with a customer, and they should never treat a customer as if they dont matter.

• Review fromMadison C

  Date: 11/26/2022

  1 star
  My fianc bought my engagement ring from Kay jewelers in ************************************ in March of 2022. The ring was a 14k white gold halo. Within 2-3 months of wearing my ring the rhodium started to wear off to the point that my band was yellow. I took it into the store and the lady said oh thats completely normal due to the white gold being plated unlike yellow gold. I returned to the store to have it serviced in September of 2022 to keep my lifetime warranty and have the rhodium replated, and sized. When it came back into the store it was not sized like I asked so I went back in October of ********************************************************************* to have it serviced and that I didnt have my lifetime warranty anymore. Once it came back again, the band on my ring snapped in half in November of 2022. I took it back and the manager told me that my ************ were to trade it in on something ATLEAST double the value or repair it, that if it was damaged 2 more times theyd send me a new one. I got in touch with the territory manager and she said that I could get a brand new ring of the same I had or trade it in for something equal value. I asked for yellow gold this time due to the issues with my white gold. My ring came back in and the manager helped me. after 30 min of being in there she paid a $5 difference on what was supposed to be an even exchange and acted very annoyed about it and looked at me and stated happy thanksgiving I guess in a very annoyed tone of voice. I am very unhappy with my customer service and experience with this store and company and will not be returning to this store, and will discourage others to ******* there as well. My ring also was bleached in the ************** due to a negative cavity and no **** or jewelry store will buy it from me since it was altered and treated so we are stuck with a worthless ring. I would like a refund at this point, the worst customer service I have ever experienced in my life.

• Review fromDenis C

  Date: 11/22/2022

  1 star
  I recently started searching for a new engagement ring for my wife(married for 8 years) to replace the really cheap ring that I proposed with when we were young and broke. I made that first purchase years ago through zales and figured to stay within the ***/zales/jared brand of jewelry now when it was time to spend a lot more money for a real diamond. Dealing with the leggy website (kayjewelers) while at work and navigating a handful of rings, I finally made a mistake and actually ordered the wrong ring on accident while on the phone and at work. A couple hours after making the order I got home and my wife pointed it out to me and I instantly went back onto the website to cancel prior to any actual preparation or shipping happened. I noticed I couldn't find a way to do it on the site and then contacted one of the help representatives through the website. They told me that they could not cancel it for me and that there was a 60 minute time frame that I wasn't even aware of to be able to cancel. I have every intention to still make a purchase through them but the lack of accommodation towards a customer willing to drop ********* dollars on a diamond drink is truly shameful and unfair. Just a really snakey business practice. The people I spoke to were extremely friendly but claimed they didn't have any say over the cancelation and that they would put a cancelation ticket in with the IT dep. But that there were no guarantees and no time frame and this would ruin the holidays for me because I wanted to have the ring by Christmas and I can't even consider placing a second order without knowing the first one was canceled. Id love to give ********************** a great review and remove the 1 star if they could just accommodate a willful customer spending a large amount of money for us regular people. Until I know they canceled the order so I can make the new purchase I will sadly have to leave 1 star and not recommend Signet ******(***) to ANYBODY. Such a small and simple request...

• Review fromDONALD N

  Date: 11/13/2022

  1 star
  ******************************************* customer service experience ever. I purchased a pair of earrings online and had them shipped to a local Zales store. I went to the store to pick them up and changed my mind. The order was canceled in the store. I was told I would receive a order canceled email within 48 hours and would receive my refund back on my card within **** days. never got one. Went back the store to inquire and was told the same thing, still no email.Over the course of 2 MONTHS. I called Zales case customer service over a dozen times repeating the same story to several different reps. **** finally told me they had no proof that they actually charged my card. I had to send the confirmation email and my bank statement showing the charge and to make sure I didn't receive a refund. 10 days later the refund was approved a check was issued instead of my credit card being credited, and mailed to me.. The check was cut on a Tuesday but wasn't mailed until Friday because that's when mail goes out.I finally received the check 2 weeks from the day it was issued. All together it took me almost 3 months to get my money back into my account that only took Zales 2 seconds to take from my account. Never, not ever will I purchase anything from ZALES the worst customer service ********************** ever.