Complaints

This profile includes complaints for Cintas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cintas Corporation

  6800 Cintas Blvd. Mason, OH 45040

• 

  Cintas Corporation

  10 Gill St Ste G Woburn, MA 01801-1721

• 

  Cintas Uniform Services

  30 Charterhouse Cr. London, ON N5W 5V5

  
• 

  Cintas Corporation

  6300 Seaforth St Baltimore, MD 21224-6520

• 

  Cintas Corporation

  1410 Forest Dr Ste 22 Annapolis, MD 21403-1446

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted with Cintas in 2022 and have yet to receive the products; uniforms have not been delivered as was agreed to, no pick up of dirty uniforms has ever occurred despite signing up in October of 2022. Logo shirts not provided, Pants are not correctly sized so they are unusable. I have attempted to resolve 7 times with no resolution provided by Cintas. Despite the company being in breach of contract and literally never receiving the service agreed to I have received a demand letter from Cintas Attorney seeking a payment in Excess of $10k citing a 193 week contract that was agreed to.

  Business Response

  Date: 03/12/2024

  A representative from Cintas met with **** on 3/8, to discuss his issues. As a result of the meeting, we agreed that since the account never installed properly, we have decided to remove our property and not hold the customer to the rental agreement. Customer agreed and is happy with the resolution. 

• Initial Complaint

  Date:02/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe Cintas has been involved in predatory business practices directed at my business. Several years ago, I engaged Cintas for janitorial supply delivery services for my small business, signing an agreement for a 5-year term with the provision that, in the presence of "unresolved issues," I could terminate the agreement prematurely by sending a certified letter to their local office. Over time, they have significantly increased the prices of their goods, exceeding a 100 percent markup. For instance, the initially agreed-upon $10 for a "soap service" has now surged to over $21, and the monthly cost of a paper towel roll, initially $6.50, has risen to $19.
  
  However, my primary concern extends beyond the price hikes. The service has been marked by dishonesty. One of their employees lost our facility keys, and despite being informed that he retained them after being terminated, the issue was not resolved. Instances have occurred where the delivery driver invoiced us for materials that were never actually delivered. Just last month, our surveillance footage captured a delivery person entering our facility and leaving only an invoice without delivering any items.
  
  After numerous discussions with their ever-changing managers regarding these issues, I decided to exercise my right to terminate the agreement through the certified letter. In response, their manager insisted that I pay them half of the remaining months on the contract, calculated based on my average monthly bill. However, the proposed "buyout" price is inaccurate, considering the substantial price increases and the fact that numerous items on my monthly bill are not delivered as invoiced.
  
  Essentially, Cintas is demanding close to $1000 to cease the questionable practice of invoicing for undelivered items. This approach seems predatory, and I am uncertain how to protect my business from being exploited further.

  Business Response

  Date: 03/11/2024

  Cintas Service Manager, Justin S******, and Service Supervisor, Andrew T****, spoke to ***** directly in regard to his concerns. The team followed up with ***** after the initial conversation to ensure that all concerns and issues have been resolved. The feedback given was that this was resolved. 

• Initial Complaint

  Date:02/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had been using Cintas since we opened our restaurant in 2019. In 2024, we decided not to renew our contract because of rising costs.
  
  However, our Cintas representative told us that he would lock-in our price at the currrent price for the next 5 years if we renewed. As a result, we renewed the contract but no later than a few weeks we began receiving price increases without notice.
  
  We cannot afford to continue paying for this service and to cancel the contract, Cintas demands us the pay 50% of the remaining contract. This is predatory and unreasonable. At this point I cannot recommend this company to other businesses.

  Business Response

  Date: 02/27/2024

  We apologize for the added
  expense that appeared on your invoice. I am glad to hear that you have spoken
  to our local team and they have fixed the issue, and we were able to get your
  invoice back in line to your wishes. We greatly appreciate your business and
  our partnership. If anything should arise moving forward please reach out to
  Michael H********, Branch Manager, at ********************* or ###-###-####. Thank you.

  Customer Answer

  Date: 02/28/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ********* **
  

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 1/10/2024 we entered into a contract with cintas to install a fire system at our childcare center in *******, mo. we called spoke with a representative explained what we needed and asked if they could setup payments. we were told yes they could do payments for 30 days after installment. They came out to inspect for a quote and setup another inspection with mike. They came back with part of the equipment and started the work but didn't have all the equipment to finish. They came back the next day to complete the job. ******* Fire Marshal **** comes and stop the job due to no drawings or permit has been filed. we spoke with cintas home office and explained the situation and they sent them back after completing the drawings and getting the permit, they finished installing the system. Now they want payment in full $15,000 plus, we explained that wasn't the agreement. Per cintas no money no paperwork saying inspection was completed. We need the paperwork to give to the state and the fire marshal, Cintas called our landlord and sent us several bills saying we had multiple service calls and repairs. None of that is true we did not make no service calls and they did not make no repairs at our center. Cintas promised us to install our system and get it ul listed and permit. They promised us we could be setup on a payment arrangement after 30 Days.

  Business Response

  Date: 02/26/2024

  We are following up in regard to the Cintas customer complaint regarding the installation of a fire system at their childcare center in *******, **.  During the city inspection the customer was informed by the fire marshal that they would need a Fire Alarm System prior to opening.  A typical alarm project can take 1-2 months to complete depending on the size of the project.  We expedited this project as fast as possible to meet the customers' expectations.

  Our team has made several attempts to address the customer's concerns and complete the job as agreed upon. We have adjusted our schedule to accommodate their short deadline and ensure that the necessary paperwork is submitted to the ******* Fire Marshal by Cintas Fire Protection. During the initial portion of the installation of the system, wiring and components, we were informed by the city that there was no paperwork submitted for a business license.  We invoiced the customer for the parts and the wiring of the system on 1/22/24 as we could not finish the job until the proper licenses were obtained by the customer.  During a phone conversation on or about 1/29/24 we informed the customer that they would need to provide payment of the initial invoice on February 10th, and they agreed to do so.  Once the entire system was completed, we set with the fire marshal the final inspection of the system on February 14th and the customer advised us they would be there with the check at the final inspection, 4 days past the original date and we agreed.  During the final inspection on February 14th, the customer did not show up and when called several times did not answer.  Cintas has not received any payments from the customer to date.
  

  Regarding the disputed amount and the incorrect invoices for "service calls and repairs", we have reviewed our records, and the service calls was part of the quoted work. It is important to note that we are still charging the full amount quoted as the customer has not been able to provide any proof of delayed payment terms as mentioned in the complaint. We had agreed that payment would be made at the final inspection. This was communicated to the customer several times via phone conversations and emails.
  
  We value our relationship with the customer and will provide them with the required paperwork and addressing any outstanding issues once the payment is made. Customer satisfaction is our top priority.
  
  Below is a timeline of events that had taken place. 
  
   
  
  1/3/2024
  INITIAL MEETING WITH **** TO DISCUSS WHAT IS NEEDED FOR THE FIRE ALARM. CINTAS FIRE ALARM INSTALLER Mike P. CALLED **** THE FIRE MARSHALL AND HE MET ONSITE TO REVIEW THE REQUIREMENTS.
  
  1/7/2024
  MATERIAL AND LABOR ESTIMATES WERE SENT FOR CINTAS PARTNER TO QUOTE 2 DIFFERENT SYSTEMS. CONVENTIONAL AND WIRELESS.
  
  1/10/2024
  QUOTE WAS APPROVED BY KIDS ON THE GO
  
  1/11/2024
  ******* FIRE REVIEWED CINTAS'S SCOPE OF WORK AND THEY AGREED WITH THE PROPOSAL AND WILL WAIT FOR OUR ENGINEERED SUBMITTAL DRAWINGS
  
  1/11/2024
  CINTAS PLACED PARTS ORDER WITH ESTIMATED DELIVERY OF 1/17/24
  
  1/15/2024
  FIELD VISIT TO GET MEASUREMENTS FOR ENGINEER
  
  1/17/2024
  STARTED WIRED ALARM SYSTEM INSTALLATION. 
  
  1/18/2024
  CONTINUED WIRE INSTALLATION. WHILE ON SITE 2 REPRESENTITIVES FROM THE CITY ******* SHOWED UP AND INFROMED THE OWNER THAT THERE HAD NOT BEEN A BUSINESS LICENSE APPLICATION FOR THE NEW BUSINESS. FIRE MARSHAL, ****, AND CINTAS SERVICE MANAGER JAKE S********* SPOKE AND HE SAID THAT WE WILL NEED TO WAIT TO FINISH THE INSTALATION UNTIL THE DRAWINGS HAVE BEEN REVIEWED AND APPROVED BY THE CITY.
  

  1/19/2024
  ARRIVED WITH PARTS TO INSTALL. WE WERE INFORMED THAT WE HAD TO WAIT UNTIL THE DRAWINGS WERE APPROVED BEFORE WE CAN FINISH THE INSTALLATION.
  
  1/22/2024
  FIRST INVOICE GENERATED TO COVER THE ENGINEERING, PARTS AND PARTIAL LABOR OF THE WIRING THAT WAS INSTALLED.

  1/29/24

  DURING A PHONE CONVERSATION IT WAS AGREED UPON TO HAVE PAYMENT OF THE ORIGINAL INVOICE PRIOR TO FINAL INSPECTION AND AGREED TO A PAYMENT DATE OF FEBRUARY 10TH.

  
  1/31/2024
  DRAWINGS WERE RECEIVED FROM ENGINEER AND SUBMITTED TO ******* FIRE DEPT.
   
  2/6/2024.
  THE OWNER, LEE, EMAILED JAKE S********* ASKING FOR THE DRAWINGS AND A DATE TO FINISH THE INSTALL. A REPLY OF THURSDAY WAS PROVIDED BY JAKE
  
   2/7/2024
  RECIVED CALL FROM THE FIRE MARSHAL, ****, REGARDING A CONVERSATION HE HAD RECEIVED FROM CHRISTIAN M******* THE PROPERTY OWNER. SPOKE WITH HER REGARDING OUR SCOPE OF WORK AND STATUS.
  
  2/8/2024
  DRAWINGS WERE APPROVED BY ******* FIRE
  
  2/8/2024
  STARTED INSTALLING EQUIPMENT
  
  2/8/2024
  MIKE HAD INFORMED CUSTOMER HE WOULD NOT BE ABLE TO RETURN UNTIL 2/12/24
  
  
  2/12/2024
  FINISHED SYSTEM INSTALLATION AND SCHEDULED FINAL INSPECTION
  
  2/13/2024
  CUSTOMER WAS REMINDED THEY NEEDED TO HAVE A CHECK READY FOR THE PAST DUE INVOICE THAT WAS DUE ON THE FEBRUARY 10TH PRIOR TOO FINAL INSPECTION
  
   2/14/2024
  ARRIVED FOR INSPECTION AND WAS SUPPOSED TO GET A CHECK FOR THE 1/22/24 INVOICE. THE COMPANY OWNERES WERE NOT AT THE FINAL INSPECION AS AGREED UPON.  SERVICE MANAGER HAD SENT AN EMAIL TO THE CUSTOMER ADVISING THAT WE WILL NOT FINAL UNTIL THE PAYMENT WAS RECEIVED FOR THE WORK COMPLETED.

   

  Cintas has been in constant contact with the City of ******* and the Fire Marshal throughout the entire process.  In turn, we have communicated every step of the way.  We feel that this complaint is a complete misrepresentation of the facts, and that Cintas has done everything possible to accommodate the customer. 

• Initial Complaint

  Date:02/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Cintas in December of 2023 to cancel service that was setup by the previous business owner. I sent a copy of the Bill of Sales showing that we (the new owners) took over to Andrew C****** who is the General Manager of the ******** ** branch. I reached out to the account manager Eric D*** and my request has gone unanswered. We have been receiving bills for items we have not received and attempted to cancel 3 months ago. I have an email thread and call logs to prove that I have attempted on multiple occasions to cancel the service.

  Business Response

  Date: 02/23/2024

  The Account Manager was
  able to connect with the Customer and the issue has been resolved.

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used Cintas for 9 years between 2 restaurants for uniforms to bar mops and other products.
  For the past year or two, we noticed random charges and the driver fraudulently forging the signatures on delivery invoice as he was our employees.
  We brought this up to the salesperson multiple times as the driver adding charges as loss items as he intentionally comes during the hours when the business was closed. Multiple attempts to resolve this issue was not resolved. The contract pricing was grossly up charged that they agreed to credit the overcharged amount closer to $2000. Instead, they applied the credit towards the account that can only used for future service. Another account was never resolved on overcharges. Loss charges that were not true were easily thousand dollars. many more incorrect charges were added which we never signed or agreed to.
  We continuously communicated via emails to keep the conversations on the records, but they insisted on phone verbal conversation.
  On a random day, the driver showed up and said, "my boss said to collected everything from both restaurants and stop all services" and took everything in the middle of Friday rush hours including the chef jackets they were wearing interrupting the restaurant service time. This clearly says Cintas started the breach of contract. Fraudulent billing and signature is already a breach.
  Cintas has ZERO creditability and keeping all conversations as proof.
  few weeks later, NEW ACCOUNT manager calls and threatened to take this to the buyout pricing and send to the legal department which we would be more than happy to have a court date if they did so. We have hundreds of emails and phone text messages with multiple people to prove how wrong they were and cheated the entire 2 years of new contract started.
  I didn't even bother to look back on the past invoices, but I am very positive same thing went on unnoticed as we run very busy day to day as most other small restaurant owners.

  Business Response

  Date: 03/12/2024

  Both accounts are
  being keyed to lost with the balances credited

  Customer Answer

  Date: 03/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

   

  THEY HAD NOT DONE ANYTHING; NO KEYED IN AS WHAT THE PERSON RESPONDED.  ACCOUNTING BALANCE STAYS EXACTLY SAME NO CHANGES.
  
  
  Regards,
  
  
  
  ***** ***
  
  

  Business Response

  Date: 04/03/2024

  Our largest obstacle is getting ahold of the customer contact. We have attempted onsite visits. The customer was submitted as
  lost and the balance was credited. 

  Customer Answer

  Date: 04/07/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ***
  

• Initial Complaint

  Date:02/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been a customer of Cintas for over 15 years. We usually make payment by sending a cheque with our account rep. As of this year Cintas decided to change their policy and require a payment via Credit Card (which we do not have) or to mail out a cheque. I have no problem mailing a cheque however when I asked Cintas to provide me with a self addressed stamped envelope, they were unable to. I kept insisting for a self addressed stamped envelope and they were insistent to say no. It got to a point where the manager Ernesto G***** advised me of the following (his exact words) "If Cintas does not receive your payment by next Wednesday Feb-14-2024 we will stop your account and send this matter to 3rd party involvement for nonpayment past 56 days". I do know our account is past due however payment has not been picked up nor my messages were retuned until this week. I have no choice but to mail the cheque .
  I would like to add that Cintas did offer to offset the cost of stamps by giving me a credit however money is not the issue. If Cintas was to change a policy that existed for years they provide self addressed stamped envelopes like other companies do, or even provide a bill payment through the bank or transfer option

  Business Response

  Date: 02/23/2024

  First of all we would like to thank *** for being such a loyal
  and wonderful customer.  We greatly appreciate his business.   The location that services *** had several conversations with him over
  the past few weeks to work on a solution that would be agreeable to all parties
  involved.  Cintas offers several payment options, including an online payment option, which was discussed with Fab.  These are available to all of our customers.  Cintas and *** have amicably resolved his payment concerns. We look forward to continuing our business relationship.

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I complain that Cintas company’s action toward me is completely predatory and unethical.
  As a first-time business owner. I was looking for a well reputable cleaning company to service my restaurant. I reached out to Cintas. The representative was very enthusiastic to help us to succeed every step of the way. That sounds promising.
  Due to the unforeseen economic downturn for Covid, our restaurant struggles to survive, which leads to closing permanently for good. We were always the best customers, who paid on time. When our business shut down, we paid in full for all the services that Cintas has provided. However, Cintas is threatened with filing a lawsuit against us for the remaining years of their prospective income. The total amount is over 10K. I tried to contact them several times to resolve the problem, but no reply.
  I am a mom with two young children. Facing business failure, repaying debts, and looking after my young children have put a humongous hardship on our family financially. Even though I have explained to the Cintas manager the situation, Cintas has no mercy but continues to pursue this lawsuit against us. This is completely unethical.
  Today, I am writing my story to BBB and asking for help to resolve this problem. I am also hoping by sharing my experience, will alarm others to be mindful of what company they should be binding the contact with. Especially for many new business owners like us.
  
  ***** *** **** *** *** * ********** *** ********* ********** ***** ****** ****** Account Number: ********
  RE: Cintas #**
  Reference#: ********

  Business Response

  Date: 02/13/2024

  This account is with
  the collection agency and has requested to settle.   We have agreed
  to accept the settlement.

  Customer Answer

  Date: 02/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ***
  

  Business Response

  Date: 03/20/2024

  Location General
  Manager has instructed the collection agency to accept the settlement as
  previously requested and the account has been closed.

• Initial Complaint

  Date:02/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were approached by cintas sales rep about servicing our business, I was not interested at first but was assured multiple times we could cancel service at anytime. I told the rep that we were going to think on it and also needed to get a good file for our logo which was being worked on. 2 weeks later someone showed up to install stuff and had mat with wrong logo etc. since we hadn’t even agreed to this service I tried to call. Never heard from sales rep was told to handle this through the driver. We were repeatedly charged for products we never received, made multiple attempts to fix the issue but still being charged. Then out of nowhere our bill almost doubled, of course still no communication so I called and cancelled service. Was treated terribly, never fixed the overcharged account and ignored and wouldn’t return phone calls. Now in arbitration after my signature was forged on a document

  Business Response

  Date: 02/19/2024

  I have been in contact with *** ******. We were troubled by the material within his complaint and have done a thorough look back from the onset of the agreement being signed until present date. 

  The agreement was signed by *** ****** in February of 2023. We installed in March of 2023. We had our Sales rep, Key Account Manager, and SSR on site to coordinate the installation, *** was present. At this point all was well. After several months, having not received payment on a consistent basis we let the customer know we were planning to withhold service unless a payment was made. We received a few payments sporadically before ultimately turning it over to collections in November of 2023. Many attempts were made on our end to resolve prior to sending it to collections. 

  We increased our prices in Sept. of 2023 due to the inflationary environment. 

  To date we have received three customer service submissions. 

  - 9/19 ***** wife ******* called in needing additional paper towels. Those were delivered. 

  - 10/12 ******* called in needing terry towels. Those were delivered the following day. 

  - 12/1 *** called in to cancel services. 

  In communicating with **** he and I established a good path forward. I shared with *** my findings and we had a good discussion related the service he was being provided and what we could offer moving forward. We plan to adjust his pricing to what it was on the install date prior to the increase. We'll continue serving ***** place of business to the best of our ability. 

   

• Initial Complaint

  Date:01/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cintas mislead us about the price of services. Cintas staff have been verbally abuse and threatened violent action. Cintas verbally mislead what the services cost and then used a different contract that mislead the signer, who is dyslexic.

  Business Response

  Date: 02/01/2024

  Branch Manager of Cintas spoke to the customer via phone, and while we disagree wholeheartedly with the customer's statement of problems, we verbally agreed to credit all past due on the account and consider the agreement null and void. Customer agreed to resolution. 

  Customer Answer

  Date: 02/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I still would like an email with those details.
  
  
  
  Regards,
  
  
  
  ******* ******
  

  Customer Answer

  Date: 02/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ******

  Problem:
  Cintas via BBB agreed to close account and credit all money owed. They sent a bill anyway.
  
  Desired Resolution:
  Billing Adjustment
  
  

  Business Response

  Date: 02/12/2024

  Spoke with the customer in regards to the response and notified ****** that the statement was mailed prior to us crediting the account. The account has a zero balance.