Complaints

This profile includes complaints for Cintas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cintas Corporation

  6800 Cintas Blvd. Mason, OH 45040

• 

  Cintas Corporation

  15 Eisenhower Dr Westbrook, ME 04092-2002

• 

  Cintas Corporation

  P.O. Box 141, 126 Van Luven Road Napanee, ON K7R 3M3

• 

  Cintas-The Uniform People

  2700 Carolean Ind Dr State College, PA 16801-7543

• 

  Cintas-The Uniform People

  40 Abele Rd Bridgeville, PA 15017-3424

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attachment that explains how badly we have been treated by Cinta's uniforms and the poor quality of clothing they keep delivering to us and charging they keep charging us even though we are not using them. We have been trying to cancel with them since day 1 because they keep delivering super wrinkled clothes with stains and they smell.

  Business Response

  Date: 04/08/2024

  ********** ****** **** ***
  On March 29, 2024, I was forwarded an email from our sales
  rep, informing me of the ongoing complaints from ********** ****** **** **. After
  Speaking with the SSR, I gave ***** a call to get the information needed to
  resolve any complaint.
  ***** told me that the sales rep sold her on a dry clean finish,
  seasonal changes, and specific sizes for employees. As of that point in time, Bullfrogs
  Garage Door had received wrinkled shirts, and some of the shirt came in stained.
  ***** also told me that we refused to do the seasonal changes that got sold on
  the agreement. Before the call ended, I asked ***** to give me some time to
  talk to the sales manager and sales rep to get a full understanding of the
  situation.
  After speaking with the Sales rep, the sales rep did offer our
  WOW (without wrinkles) shirt witch the customer refused due to the higher price.
  The sales rep did not mention a dry-cleaning finish at any point, this got
  confirmed by ****** the owner on April 1, 2024. The sales rep did sale them on a
  seasonal change.
  On April 1, 2024, I called ***** and ****** to review my findings,
  I offered the following,
  Honor the seasonal changes
  Change their shirts to our WOW (without wrinkle) shirt at no additional cost
  Free of charge until we got everything corrected
  Make any necessary size changes at no additional cost
  ****** refused to work with us, stating they just wanted to
  quit. I asked them again to please let me work with them, to at least give me a
  chance to change the uniforms. Customer refused. At this point I must refer to
  the service agreement. 

  Customer Answer

  Date: 04/08/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ********** ****** **** ******* ******* ********

  Our complaint was made on 2-12-24. Jesus did not call us with a solution until 4-1-24. His solution of replacing the shirts to what he thinks is wrinkle free will not work for us because the delivery driver already dropped off 1 of the WOW (Wrinkle Free Shirt) and 1 of the polo shirts and they were still wrinkled and they still had that unclean smell! So that solution Jesus came up with is still a problem. Everything they claimed they would delivery to us were lies, then when we questioned it we were treated poorly. We were left for 7 weeks with uniforms our technicians could not wear!!! We have a business to run and to keep our guys looking professional. We do not have time to continually call them in regards to sloppy uniforms they keep delivering. During the 7 weeks we were still being charged weekly for a service we couldn't use. We don't feel its fair to force us to stay with their delivery service when they did not hold their end of the bargain. We won't be able to use their uniforms so we shouldn't be forced to stay with them. We had 90 days per their agreement to cancel if they did not delivery the highest quality of uniforms. We gave notice on 2-12-24 that we were cancelling. We also want the money back we paid them and to not be charged anything since we could not use their uniforms. We have been getting the run around since the day we received the uniforms and it wasn't until 4-1-24 they finally tried to fix the problem. At this time it was to late, they should have done it several weeks ago. 

  Customer Answer

  Date: 04/17/2024

  4/17/24 per phone call from customer she wants all communication to go through BBB. Cintas keeps calling her and she does not want to talk to them. 

  Business Response

  Date: 04/22/2024

  The customer has been
  contacted via email with a resolution.

  Customer Answer

  Date: 04/24/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Jarred S**** emailed and said he'd refund our money but did not say we don't owe anymore money to them for the weeks this has been unresolved and did not say we are no longer under a contract with Cinta's. I e-mailed him back and asked that he puts in writing that the contract is null and void and that we will not owe any money to Cinta's. He said he is traveling this week. We are currently waiting for him to put it in writing what I requested. Still un resolved until he replies with my request. 
  
  
  Regards,
  
  
  
  ********** ****** **** ******* ******* ********
  
  

  Business Response

  Date: 04/24/2024

  The customer has been contacted via email with a resolution.

  Customer Answer

  Date: 04/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ********** ****** **** ******* ******* ********
  

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Possibly worst service provider for linens and chemicals in ***.
  
  We've had previous issues across our franchise accounts with Cintas (shady billing, price increases 2 months after without notice, shorting us on chemicals) and typically would go another route for these providers but one service provider said they would make sure we were taken care of and low and behold just a few months after, we experienced price increases without notice, incorrect billing and our invoices included items we didn't order.
  
  We asked them to adjust invoices over 10 times and not one person was able to make those changes. In light of these events, our corporate office has decided to look into all 20 of our Cintas and are attempting to cancel services.

  Business Response

  Date: 04/04/2024

  We received your complaint filed with the Better Business Bureau regarding a billing issue, and we sincerely apologize for any inconvenience this may have caused you. Customer satisfaction is among our top priorities, and we aim to resolve issues promptly and fairly. After investigating your case meticulously, we have identified the problem and have taken appropriate steps to rectify it. We understand the importance of accurate billing
  and have adjusted your account accordingly. Additionally, we have implemented
  measures to prevent similar issues from occurring in the future. We appreciate
  your patience and understanding as we work to resolve this issue.

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We're not happy with the service provided by Cintas ****** Limited for the last 4 years.
  Actually they are not providing us any service except invoice delivery.
  It is useless to ask for anything from the person who comes to our restaurant with invoice.
  He is always out of everything and he is unable to check anything, but he can always give us advice to get our own supplies and provide service to ourselves.
  It is useless to call their customer service, no changes or advice at all.
  We gave up and found another company, signed another contract, but we can not get rid of Cintas, they decided to fix their service now. We can't handle this anymore.
  We called about two weeks ago to request service cancellation and were promised that a manager would contact us, nobody contacted us until we called again.
  Finally manager Josh contacted us today and said that we never requested anything prior to today. It was impossible to resolve our situation with Josh as the cancellation request should be placed 90 days prior, they probably removed our requests done over the phone to their customer service. They refused to provide us a General Manager's contact information.
  There was lots of calls and complaints from our side but Josh mentioned that there is no written proof. We never had any email contacts from Cintas. We only had one way of contacting their customer service - by phone.
  Yes, we signed the contract and we're successfully doing our part but their company does nothing. We always pay our bills on time, approximately $700 a month.
  Please help us to resolve this matter.

  Business Response

  Date: 05/01/2024

  First of all, we thank the customer for allowing us to be their service provider and bringing this concern to our attention.  When the location that services this customer, took a look at the history of customer calls within our system we were unable to find any documented calls which is something that the location will review internally to investigate.  The location General Manager did speak to the customer on April 3rd to review their concerns and Cintas and the customer have come to an amicable solution. 

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Cintas to provide air fresheners at our school. We asked for services between 2-3 months. Well, somehow the local representative started sending a service guy every 2-3 weeks. We contacted the local office for the past 2.5 months and we were ignored. No one seemed to understand that we want the service every 2-3 months. We kept receiving bills to something we did not agree too. After countless calls, emails and voice messages, finally someone reacher out. We asked to cancel our membership. Now Cintas wants to charge us $1,085.60 to stop the contract. We feel that we do not owe anything, given that our request was ignored for 2.5 months. Our calls were ignored and they kept sending us bills for services we did not agree to. Amazon is also a large company and we did not have one issue with them for the past 15 years with use them. While with Cintas, we had an instant issue, that was not resolved, a few months in! Cintas needs to work on their customer service ASAP!

  Business Response

  Date: 04/05/2024

  We apologize for the
  miscommunication when setting up your account. I am sorry that we could not
  find a model that fits your wants and needs. We do hope in the future you will
  reconsider Cintas as a provider for your school.

  Customer Answer

  Date: 04/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  We were misled by the initial sales representative about the terms of our contract agreement.  We were told we could cancel at any time without penalty.  We have repeatedly reached out to Cintas to change the frequency of service to every 2-3 months and have been ignored by all agents.  The audacity to penalize us, after misleading and ignoring our requests, is the epitome of sleazy sales tactics and poor business ethics.  

  
  Regards,
  
  
  
  ******** ******
  
  

  Business Response

  Date: 04/10/2024

  We appreciate you reaching
  out so we could resolve this issue. I am happy to hear that you have spoken to
  our local team and both sides are in agreeance with the discontinuing of our
  service. We again apologize for the miscommunication in regard to our services
  and that we do not have a service model that best fits your needs. We continue
  to hope in the future that we are able to provide a value to your business in
  some capacity.

  Customer Answer

  Date: 04/12/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** ******
  

• Initial Complaint

  Date:03/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received invoice #**********, dated 01/22/2024, in the amount of $190.90 for a week Cintas provided no service. We requested 4 times, via emails and phone calls, that this matter be remedied to no avail. This is now a fraudulent invoice.

  Business Response

  Date: 04/01/2024

  Cintas has made contact with
  the customer and resolved all concerns filed to the BBB. The customer now has a
  direct line to the General Manager to communicate any future concerns, and is discussing the continuation of business with Cintas Corporation.  

  Customer Answer

  Date: 04/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** ***
  

• Initial Complaint

  Date:03/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had there services for 3 years now and need to cancel. We submitted request and they replied w/ email only stating we are in a 6 year contract. The contract cleary states after 3 years we can cancel. I also informed them that I the owner did not sign the contract, It was forged by former GM . It has been 2 months now and they will not return my calls and you cannot call to talk to a manager. This is the most unprofessional co. ever. The managers will n ot return my calls or emails.
  We just want our contract cancelled w/ no penalty. We want a dte they will come pick up everything so we can have it all ready. Thank you for your help

  Business Response

  Date: 03/28/2024

  Service Manager Daniel S******* had a conversation with
  Mike B**** from Lucky Air. We agreed to make changes to the products we provide
  Lucky Air and will continue service for the full term of the contract.

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2023 we signed up for service with cintas. Our sales rep Jenna p****** expressed that the contract she had us sign was a formality and we could cancel our service at any time. Our first few months of service the pricing was not what we had agreed on and we had contacted them to rectify the situation. It took a few days but it was handled. In December we had a rug delivered that the rubber had ripped on the side of and was sticking up. I tripped on it so I removed the rug and contacted cintas. I had to call their office 4 times that week, by the 4th time I said I wanted to cancel my service. I immediately received a call and spoke with Chad B**r. Chad unkindly informed me I signed a 5 year contract and it would cost me thousands of dollars to cancel and he already put a replacement in for our rug. My issue was mostly that no one called to tell me the situation with our rugs was being handled, and then proceeded to berate me for expecting better customer service and not reading over the full contract. On January 30th we received a bill for services that had not been rendered. We were charged for mop heads which were not delivered, chemicals (which I knew had not been used so did not need to be refilled), and paper towels. I had to go to target and purchase those supplies so we could clean before our appointments for the day. This was the point that I contacted Andrew g******* who is the key account manager for us. When Andrew and I spoke on the phone on January 30th he suggested a buy out of our contract for $600 (this would be us buying out our logo rugs which they provided) and said he would void our invoice from that day since I had to go purchase separate supplies. Andrew was supposed to coordinate a pick up for the items we would not be keeping, and for us to get our key to the business back. They sent a driver named Ashley on 2/13 she only took half of the items and never left our key. I have been emailing Andrew since trying to get our key back.

  Business Response

  Date: 03/22/2024

  Hello,

  here is my response to ***** below.  I reached out to ***** this morning and discussed the issues she had with service and we agreed to close out the account and move on.

   

  Hello *****,
  Thank you for your time this morning.
  Once again, I apologize for the service issues and poor
  communication.  Per our discussion, your account with Cintas is closed the
  agreement is terminated.
  
  Please do not hesitate to reach out if you need anything
  else.
  
  Have a nice weekend.
  
  Ryan B********** | General Manager
  Cintas Corporation  
  office ###-###-#### | fax ###-###-#### 
  ** ***** **** * ************ ** *****  
  *********************** * **********  
  
  

  Customer Answer

  Date: 03/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ***********
  

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our service with Cintas became inconsistent and unreliable starting in the last quarter of 2022.
  
  - We had invoices for some weeks when there was no delivery (no communication) from Jan 2023-April 2023. We were still invoiced as if they delivered.
  - We have some invoices signed by a manager or the owner and it was not their signature.
  - Owner sent a certified letter to GM in *** ***** to terminate the contract due to a breach on their end in August 2023 (no reply or response)
  - We were over-billed and charged for not reaching their minimum on some weeks when they didn't have items we requested (this happened almost every week after our certified letter requesting to terminate the contract).
  - Owner met with account rep and spoke with her multiple times about problems with billing, possible fraudulent signatures, multiple on-going errors/non-delivery and she would promise to talk to her supervisor (nothing happened).
  - Most of the non-delivery happened with continued invoices from Jan 2023-April 2023 and we stopped paying the invoices until we had a 3rd party audit, as requested.
  
  We received a collection notice today and should not have to pay for services that were not rendered in good faith and at times were not rendered at all.
  Cintas failed us in many areas and have caused emotional distress with our managers and owner for over a year now.

  Business Response

  Date: 04/03/2024

  This account has been sent to collections.

  Customer Answer

  Date: 04/03/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  *** *****
  

  Customer Answer

  Date: 04/03/2024

  Cintas has not responded to fraudulent charges with any form of evidence. I have weeks of non-delivery of product with invoices that show they delivered. I also have weeks of invoices where someone forged our initials or signatures when they didn’t deliver.

  I requested an audit and they just ignore this.
  I keep getting emails from a general manager in *** ***** that they want to talk about it - no acknowledgment of what I have documented in my complaint. 
  I don’t see how “sending this to collection” is any resolution other than Cintas ignoring it and hoping I go away.

  Business Response

  Date: 04/19/2024

  The GM has been
  working with the **** *** ***** team to come to a resolution on all concerns.

   

  Customer Answer

  Date: 04/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  - No resolution offered - we just receive collection notices (to the wrong name, too)

  - We had to retain an attorney because they won’t offer any resolution except collection notice with no audit or explanation of false/unverified charges and they now added additional fees
  
  
  Regards,
  
  
  
  *** *****
  
  

  Business Response

  Date: 05/15/2024

  Cintas
  GM has been working with *** ******* attorney and have reviewed all invoices for
  **** *** ***** from January 2022 to March of 2024. We have come to a resolution
  that satisfies both parties.

  Customer Answer

  Date: 05/23/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The final & agreed upon invoice will be paid by **** *** ***** Inc and the account has been closed.
  
  
  
  Regards,
  
  
  
  *** *****
  

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  sales rep came to our shop on aug 2023
  never inform us about no contract just said to sign here to lock in the price and thats all i heard from her after getting uniforms delivered to us 2 months where fine after that prices went up she never answer back
  i inform my driver and was giving credit for that he left and new drivers did the same at the same time i called and message costumer service but thwy only fix it for a month and then prices went up again driver doesnt leave bags for dirty uniforms there is missing uniforms i message them to cancel and they called me right in the same day 03/08/2024
  they said we have a contract and we would be breaking it so far the only ones breaking there contract but i send messages to that person and never got back to me pictures about how there is no bags left for us to put out dirty uniforms missing uniforms and where prices went up but no answer what so ever called back on monday 03/10/2024 and they said someone will reach to me but so far nothinng 03/13/2024 called again today and they said they will have someone call again but so far we are not ahppy with service or the account it self how can we continue with a bussines that since account opening cant hear us out

  Business Response

  Date: 03/25/2024

  This has been
  handled.  We have smoothed over the miscommunication and have agreed to
  meet in the middle on the pricing based on what the customer believes they were
  told.  As for the five years, the owner has been burned in the past with
  another company.  We will provide them with updated paperwork for 36
  months.  An inventory was completed, and any missing uniforms ordered to
  get them back to the inventory of 13 that was originally requested.

  Customer Answer

  Date: 03/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******
  

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cintas overcharged our account w/o letting us know, price increased and not letting us know. we started the weekly service at $46 then couple months later it went up to $76 we didnt catch this soon. the issue started due to shirts coming back dirty with some type of grease that we dont use in our work, contacted customer service and the driver that delivers our uniforms, i asked the shirts be replaced they agreed to it but dint tell me they was going to charge me for them, i told them i shouldnt get charged to replace something you guys damaged in the firt place. poor communication from the driver and his supervisot. customer service terrible, they did offer a credit but the credit was taking longer than expected calling back anf forth with customer service and a sales representative. until we said we wanted to cancel our service the credit came in. now we want to cancel this service due there poor customer service, and they are sending us a bill for over 2,000 dollars for terminating the service.

  Business Response

  Date: 03/12/2024

  Cintas GM met with customer @ **** **** ********** today March 12, 2024, to review the customer's service experience. Cintas GM worked to explain that charges on invoice in November 2023 were based on garments not received back during the wear upgrade transaction and not actual charges for stained shirts. Customer explained they didn't receive this clear communication from Cintas Service Rep and Cintas didn't resolve the charges in a timely manner. Customer has requested for product to be picked up and Cintas has scheduled to complete the pickup of items to bring closure to this matter. Customer requested email confirmation from Cintas GM which has been provided.

  Customer Answer

  Date: 03/12/2024

  ********- complaint has been resolved. thank you for all your help. No further action is needed.