Complaints

This profile includes complaints for Cintas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cintas Corporation

  6800 Cintas Blvd. Mason, OH 45040

• 

  Cintas Corporation

  10 Gill St Ste G Woburn, MA 01801-1721

• 

  Cintas Uniform Services

  30 Charterhouse Cr. London, ON N5W 5V5

  
• 

  Cintas Corporation

  6300 Seaforth St Baltimore, MD 21224-6520

• 

  Cintas Corporation

  1410 Forest Dr Ste 22 Annapolis, MD 21403-1446

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been charging me more than I had agreed upon. I have several invoices to reflect that. Their service is not great and they didn't try to resolve the pricing issues even though it was brought up on several occasion.

  Business Response

  Date: 01/11/2024

  Cintas appreciates *** ******* taking the time to bring his concerns to our attention, and we sincerely apologize for any inconvenience *** ******* has experienced with our service. We value his feedback and are committed to addressing his concerns promptly.
  After thoroughly reviewing his complaint about being over-billed and dissatisfied with our service, it's important for us to clarify that we take these matters seriously and strive to provide transparent and fair pricing to all our customers.
  Our records indicate that we made multiple efforts to address *** ******* pricing concerns. Specifically, our team, including drivers and a managers, met *** ******* in person to discuss the situation and offered to lower the price to better align with his expectations. We are dedicated to working collaboratively with our customers to find mutually satisfactory solutions.
  We understand that communication is key in resolving such matters, and we regret that despite our attempts to engage in a discussion, it seems challenging to schedule a meeting *** *******. We genuinely want to understand his perspective better and find a resolution that meets his satisfaction.
  To that end, we would like to extend another invitation for a meeting at *** ******* earliest convenience. Whether in person or through a virtual platform, we are committed to addressing his concerns, clarifying any misunderstandings, and finding a solution that works for both parties. Our customers satisfaction is our top priority, and we are eager to work together to find a resolution that meets *** ******* expectations.
  

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This miserable company! They keep charging me for a service THEY DON'T PROVIDE!! It's been months (AGAIN!) since I've seen any provider change my stupid, cursed rug yet they charge me $53.45 monthly like clockwork! This is the second time I have to file a complaint because it's the only way they EVER TRY TO FIX ANYTHING! I've been having issues with Cintas since I foolishly agreed to any service with them over 18 months ago. I filed a complaint and they FINALLY showed up to resolve it. The issue? "Your business was closed during the time the Cintas rep's route came through this area." OH REALLY?? So you KNOWINGLY didn't provide the service, yet still charge like you did? Yep. I thought finally that was behind us and here we are, yet again... 3 months and no driver yet the charges always come! 3 months and I have to cancel the charge through my CC company. I'm done with this crooked company!! Anyone who reads this, avoid this company like the plague! You'll get hit-or-miss service yet they'll never miss on charging you whether they provided the service or not.

  Business Response

  Date: 01/08/2024

  Spoke with ******** apologized for the miscommunication and oversight. We agreed to credit the invoice and order a new customer logo mat. If we identify a conflict or constraint in the future, we will proactively communicate with Heemos to avoid any unnecessary frustration or follow-up. Ideally, we are able to continue our partnership without issue and provide excellent customer service. 

  Customer Answer

  Date: 01/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and hope that they commit to what they told me.
  
  
  
  Regards,
  
  
  
  ******** *******
  

• Initial Complaint

  Date:12/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst company for uniforms! I ordered my work uniforms from Cintas through my my employer. None of the uniforms are true to size and needed a size bigger from what I normally wear. 3 weeks go by, I called Cintas to see why it’s not showing up on my account and they actually told me they’re behind 2 months worth of returns! Finally after a week it hit my account but said only 5 items were returned when I actually returned 9 items. Now they’re telling me someof the items were modified and cannot be returned. However in order to add items to my cart they MUST be embroidered with my companies logo.. I’ve been working in 30 degree weather because Cintas is a foul up of a company and cannot get proper uniforms. The only items I can order that were not embroidered are on back order. I will try to convince my company to work with a more reputable uniform company. Meanwhile Cintas is holding onto $200 in uniforms of my money. Get your uniforms from somewhere else!!

  Business Response

  Date: 01/04/2024

  We apologize for the inconvenience.  The Account Manager has reached out to the customer to discuss
  his experience and they have reached a resolution.  

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,
  
  Good afternoon, we started our contract with Cintas back in 2017. Originally they quoted us $50-$100 service monthly which wasn't a problem. Quickly prices went up but I couldn't do much because we signed a 5 year contract. The penalties to close the contract was too high so we just stuck it out for the 5 years even though it was not worth it. After the 5 years was up it was time to terminate the contract because we did not need the service anymore. This is where the process was our worst nightmare.
  
  I called around 10-15 times. All the phone calls would reach a representative that stated they would have to transfer and forward my message to another department. It was unsuccessful all those times until I finally got a call back later confirming my cancellation. They stated that our account was closed but they still want to come out to our warehouse to talk to us and possibly renew our contract. I told them I was not interested at the moment. A few months goes by and a rep shows up at our warehouse, I told them I was still not interested. As a small business these extra services and fees were not worth it. The following month a Cintas employee came to provide service and I told them that we closed our account and he said ok and left (no service was done). The following month the driver came back again and I told him the same thing. He also said you "Oh that's right you guys closed your account, I am not sure why they added you guys to my route".
  
  Since these incidents we have been billed for 6 services that we have not received and did not ask for. The total is little above $700.00 (I don't have the statement on me) and when i called in again they said our account never "officially" got closed. I told them there's no way because it should have been closed months ago. They said the representative that came to our warehouse kept it open to negotiate a new contract.
  
  We want to close this account forever and clear out the statement charges.

  Business Response

  Date: 12/26/2023

  The Branch Manager has met
  with ******* and come to a resolution on the account. The statement adjustments
  have been submitted and the Branch Manager will follow up once the adjustments
  have cleared to confirm closure.

• Initial Complaint

  Date:12/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Cintas to help our business with 3 compartment, sink, soaps, and sanitation. For a custom printed entrance mat that should be replaced at each visit as promised, paper towels, paper towel dispensers, automatic soap dispensers table, soap, sanitation wipes and bathroom air freshener.
  
  When we hired Cintas, I asked numerous questions regarding the products and was promised “they are the best and it will save me money.” We had numerous hiccups at every installment and delivery.
  
  We would get 5-10 hand soaps delivered each month and also charged for them. We only needed 2 at most per month. The mat was hit or miss if they delivered a new clean one each month.
  
  They put the fault on me when the soap and sanitation dispenser they installed wasn’t delivering enough product. When in reality, it was their fault. They told me I needed to get a plumber to check my water pressure but my water pressure was fine and every other sink and before they installed their equipment.
  
  The surface cleaner wipes didn’t come with a bucket during the first delivery and they were dry so quickly I would have to use double the amount, so where am I saving money?
  
  The air freshener that they charge for each visit a ridiculous amount is so strong that it makes you nauseous walking into the bathroom. I requested them to remove that from my invoice and stop delivering but they continue to do so for another four months until I canceled my service.
  
  The only thing I would recommend using from this company is possibly the paper towels and paper towel dispenser and keep an eye on each and voice because they’ll charge you and then never go back and fix it .
  
  Total scam of a business and the customer service, online pay is just as bad as the over promise and under deliver business motto they have.

  Business Response

  Date: 12/18/2023

  We reached out to ******* with ******** and
  ***** on 12/15/23 to discuss the concerns she brought to our attention through
  the BBB. We take these types of situations very seriously and greatly value our
  customer relationships. We have worked through her concerns and have acted upon
  the feedback provided. In working with ******** we were able to satisfy her
  concerns and look forward to working with Confetti and Cream in the future.

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a restaurant owner and I have used Cintas Linen Company.
  
  I made an agreement with Cintas on 11/27/18 for 5 years ago.
  
  Contract Number ********
  
  Cintas Service used to be good but since last year it was getting worse.
  
  My wife and I complained so many times to fix it but they did not fix it.
  
  When my wife called the Cintas Customer Service, one of them yelled out to my wife.
  
  We decided that we were going to be out of Cintas Service because of their poor service.
  
  When we called Cintas Service Center, they said our Contract would be done 11/27/23, so they told me that we can cancel it at the end of November.
  
  One week ago, one of the delivery guys told me that you need to do something about it because your contract is done. 
  
  Yesterday, I called Cintas Customer Center to request cancellation, and I got really upset because it is automatically renewed by contract section 7.
  
  They did not inform me if I am renewing my contract or not. 
  
   They did not try not to inform me. 
  
  Now, I got an email from them that if I want to buyout, I have to pay $6,355.32.
  
  Do you think it is fair that it is automatically renewed without any notice?
  
  I did not get any calling, email, or in person notice from them.
  
  How many people remember that a 5 years contract will be done without any kind of notice?
  
  Do I have to remind myself that the 5 years ago contract will be done?
  
  My concern is this is not only fair but also this is SCAM behind the Agreement.
  
  Thank you.

  Business Response

  Date: 12/21/2023

  We
  apologize for any inconvenience this situation has caused. Our local leadership
  has been attempting to reach you at the phone number and email provided as well
  as visiting your location. We would love the opportunity to speak to you and
  come to a resolution regarding your concerns. Please reach out to Travis B*****
  Branch Manager, at ****************** or ************* Thank you.

  Customer Answer

  Date: 12/28/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  I am not satisfied with the half attempts cintas has claimed to have made in resolving this issue. This company (on multiple occasions) has failed to deliver full quantity of promised product and often times, not show up at all, which is a breach of contract in both cases. We had yet to discuss options moving forward in a partnership and they also stated they showed up at place of business (Lakewood cafe) to discuss this matter, that in fact, never took place. 

  Regards,
  
  
  
  *** ***
  
  

  Business Response

  Date: 01/05/2024

  Our local leadership has been attempting to reach you at the phone number and email provided as well as visiting your location, including twice today. We would love the opportunity to speak to you and come to a resolution regarding your concerns. Please reach out to Travis Bauer, Branch Manager, at ****************** or ************* Thank you.

• Initial Complaint

  Date:12/06/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a service contract with Cintas Fire Protection for over 10 years but I now want to cancel the contract because I found a cheaper option. I have made several calls and sent emails to Cintas, specifically to ***** *****, the general manager for my region and she has not confirmed my cancellation request. I don't think it should be this difficult to cancel a service agreement, especially since I was a good customer for many years.

  Business Response

  Date: 12/07/2023

  Customer was notified on 12/6/23 via email that we received her request and respected her decision to cancel service. We notified her that there wasn't anything more needed on her end. 

  Customer Answer

  Date: 12/08/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. It is disappointing that I had to go to this length and file a complaint in order to get a clear response to my request to cancel service.  
  
  
  
  Regards,
  
  
  
  ***** ** *****
  

• Initial Complaint

  Date:12/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cintas charged me for items not delivered, two weeks in a row, after we told the delivery driver, in person, exactly what we needed. By doing so, I believe they have breached the contract that I signed with them. The person, Christopher J***, that I emailed would not end the contract, and instead gave me the run around about possible ways to end the contract. Both would cost me over $3800 over the next three years, which I do not want to pay because of the dissatisfaction of their service. He also said that a "amicable resolution" could take place if he came to my barber shop and tried to convince me to stay with Cintas. When asked, he never replied what the "amicable resolution" would be. I haven't heard back from them in days. I do not want any money out of this, I want the contract terminated, immediately.

  Business Response

  Date: 12/06/2023

  Multiple attempts were made by Ryan B********** to personally speak with ***** ****** regarding his complaint.  ***** ****** indicated that he was too busy and chose not to speak personally with Ryan B********** and communicated only through email responses. Ryan B********** felt that an amicable resolution could have been reached; however, the opportunity to speak was never made available.  

  Ryan B********** informed ***** ****** that all garments would be picked up on Tuesday, December 5, 2023, and the account would be closed out. ***** was appreciative of the response and the account has been closed and finalized.

• Initial Complaint

  Date:11/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in november we agreed to a contract for fire safety. contract was for 350 to be done on nov 30. on nov 30 they showed up, did service, then did bait and switch for 750. told them not paying that. was not our contract. they claimed it was 149 per extinguisher. i said no contract said 3 for 149, not 149 each. as other parts of contract had each when it was each, this did not. we then had them remove all the extinguishers and leave the property. we want contract canceled as they did an illigal bait and switch. they know it. but have not given confirmation of end of contract.

  Business Response

  Date: 12/05/2023

  I soke to the customer today (12/5) and apologized for the misunderstanding and confirmed his service agreement has been cancelled per his request. I also confirmed he received the cancelation email from our office on Thursday (11/30). 

• Initial Complaint

  Date:11/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  told me it was going to be a monthly payment fee and they changed the contract to weekly payment fee

  Business Response

  Date: 12/11/2023

  We were unable to meet ******* in person, we had two meetings set and he didn’t show up to either.  After discussing weekly,
  bi-weekly and monthly service and pricing he refused all offers.
  We are going to pick up our
  mats Tuesday (12/12/23), he will pay his balance and we will adjust the account.