Complaints

This profile includes complaints for Cintas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cintas Corporation

  6800 Cintas Blvd. Mason, OH 45040

• 

  Cintas Corporation

  PO Box 9188 Baltimore, MD 21222-0188

• 

  Cintas Corporation

  15 Eisenhower Dr Westbrook, ME 04092-2002

• 

  Cintas Corporation

  P.O. Box 141, 126 Van Luven Road Napanee, ON K7R 3M3

• 

  Cintas-The Uniform People

  40 Abele Rd Bridgeville, PA 15017-3424

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ***** was purchased from previous owner **** **. I keep getting a letter sent, and have spoken with representative regarding this bill. And they continue sending this bill to me. I have tried calling Shawn ###-###-#### name and number on page I only leave messages
  No one answers. I am hoping that you can help us with this issue.

  Business Response

  Date: 11/17/2023

  We at Cintas always appreciate feedback from our Customers.  We acknowledge that ******* ***** as an entity is not tied to our previous customer, **** **, who used to occupy this space.  Any outstanding invoices for **** ** have been deleted and removed from our system.  Please disregard any statements that may currently be in transit at the time of this memo.  We have no open invoices or agreements with ******* *****.  

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a business and decided to go with Cintas for my towel needs. After 2yrs of being with them, I have received 2 rate increases (without notice), and received dirty towels multiple times. I reached out to my field Rep Michael M****** multiple times as well as writing to Cintas on the website, with no response. I can’t get a hold of anyone to help me. I want out of this company for they do not care about their customers.

  Business Response

  Date: 11/13/2023

  We sincerely apologize for the inconvenience. We truly appreciate Dub House Coffee's business. A representative of Cintas located in Paducah, KY spoke via telephone with ******* ****** of Dub House Coffee. We corrected the pricing concern moving forward and will be issuing credit for previous concerns regarding pricing. ******* renewed services with Cintas during this process. 

• Initial Complaint

  Date:11/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An unauthorized employee signed a document with Cintas in 2018, committing us to a 5-year contract with them. We accepted that we would be in that contract for 5 years but had planned to terminate services in October 2023 when the contract expired. Almost since the inception of the agreement, Cintas has attempted deceptively to have other employees sign documents unknowingly extending our contract another 5 years. They had one employee sign a blank "addendum" that did not amend our contract but one of the conditions of signing according to them is an extension of our contract. This was also an unauthorized employee. When we told them this person was unauthorized. They then produced an updated contract that they stated I signed which was not previously presented to me. Additionally, the signature is questionable as it is not identifiable as being mine, and I was told it was hard signed but the document they produced was electronic. They use deceptive practices to extend their contracts and have taken advantage of us. They are trying to hold us to their services which we requested to be canceled per the terms of the original contract.

  Business Response

  Date: 12/01/2023

  We
  have made multiple attempts to contact ******* *****.  After not being able
  to contact him by phone, our Branch Manager stopped at their office on November
  22nd.   ******* was not available and emailed stating,
  “I am unable to address the issues with Cintas this week.  I will speak
  with *** ***** and respond when we can.”  On November 30th we stopped out
  two more times since we hadn’t heard back, but he was still not available.  

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  They have continued to unnecessarily stop by our office multiple times without making an appointment. They have called and left a message today saying there was emergency and that we needed to call. We work in mental health. This was not an emergency. But rather a ploy to get us to call them despite them having had their attorney contact us with.

  
  
  Regards,
  
  
  
  ******* *****
  
  

  Business Response

  Date: 12/07/2023

  This matter has been turned over to our attorneys and we have been advised to not comment any further.  No further attempts to contact this customer will take place by the Cintas location - all will be done through our legal counsel.

• Initial Complaint

  Date:11/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cintas verbally misrepresented themselves in the initial and subsequent sales calls, and added products and fees to our weekly service without our consent. The sales representative also claimed that Cintas was certified for its sustainability practices by the ***** ********** ***********, which it is not. We are audited and have been certified by the *** for the past 10+ years, and we a *** vendor listing certification as prerequisite to any contracts. Additionally and finally, Cintas doesn't make clear when signing their agreements that there is a 5-year gotcha-clause hidden in the agreement. So, if one disputes charges or needs to cancel service, they hold a bill for thousands of dollars ($28,000 in our case) over your head threatening legal action. This practice in and of itself should be scrutinized, as it is more typical of predatory lending business models which put small businesses at a disadvantage. In spite of my communicating that we would be paying off an agreed upon past balance (which includes questionable charges) , in installments, Cintas continues to send drivers to our business harass us. We are in good standing and have excellent references with ALL of our vendors, and have solid relationships with many going back 13+ years. Cintas stands alone in their strong arm tactics without any responsibility to account for customer disputes.

  Business Response

  Date: 11/15/2023

  Location has been made aware of the complaint the customer.  The Branch Manager, Aaron B****, has reached out to **** and is awaiting confirmation on scheduled day/time to meet.

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a new business an was looking for uniforms. I approached Cintas an they sent a salesman to meet me named Casey. He promised me that there was no service contract an it only depended on the customer service. An if I wasn't happy I could get out any time. CASEY LIED TO ME! For three years I put up with pants that didn't fit. I called numerous times. Nobody never fixed the issue
  So after being complete exhausted I tried to stop service. That's when I was told I had a five year contract. I had never seen. The clothes didn't fit. All I wanted was new pants that fitted. After numerous complaints, the stoped my service( I didnt officially request) an then sent letters from a lawyer threatening me. Please help all I wanted was pants that fit. Citnas is a very un savory business. Crooked.

  Business Response

  Date: 11/03/2023

  This particular customer was contacted on multiple occasions to come to a resolution and a size change in pants was ordered by our Key Account Manager on July 17th.  Our service manager contacted this customer in October and the customer not only refused to negotiate, but cursed at him in a very unprofessional manner.  The General Manager was in the room and overheard the entire conversation.  At this time the customer stated they wouldn't spend another amount of money with Cintas and shut down the conversation.  At that time, Cintas chose to send this matter to the attorney and a letter was drafted and sent.  

• Initial Complaint

  Date:10/13/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Cintas representative approached me on September of 2022, and encouraged me with his word that " I can get out of the contract anytime, any reason, no penalty" to get me into a contract with Cintas, and which I did.
  June of 2023, I wasn't happy with their service and payment so I called in to cancel. Later a supervisor Larry called me back and persuaded to continue with a limited service and cheaper rates. I've tried for few months', Oct 11th, 2023, I finally decided to cancel but Cintas denied the words of the representative who hooked me the contract that " I can cancel anytime, any reason, no penalty "
  I simply want to cancel the contract without penalty. I simply want the Cintas to honor what their representative promised me.

  Business Response

  Date: 10/23/2023

  Our product has been picked up and James agreed that we handled the situation professionally and would take down the negative review on the BBB site. 

  Customer Answer

  Date: 10/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ***
  

• Initial Complaint

  Date:09/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am registering a complaint against Cintas Corp. for unethical and illegal business practices.
  In July 2022, I made an appointment with a Cintas technician for our annual fire extinguisher inspection. When finished he gave me a bill for close to $900. This was a huge increase above previous years, however, I paid it on the spot as I always have. At that point I informed him that I would no longer be using Cintas due to the price increases. He said he would pass that on to his manager. I immediately called his manager as well, to let him know I would no longer be using Cintas. He stated he was sorry to lose me as a customer. I expressed the same on a survey Cintas sent me.
  To my surprise, on July 31, 2023, I received an email from Cintas with a bill for $331.78. I immediately called the office to speak with a manager, instead I got a call back from the technician. He had managed to gain access to the property despite me not being there and without my permission. It is a rental property. I explained to him what I outlined above. He stated that he would have to pay the bill because it was his mistake. I again asked to speak to his manager, but never heard from Cintas again until I received a second email on September 26, 2023, with the invoice, again, for $331.78 with threats to send the bill to collections if I didn't pay immediately.
  Even though for 9 years I have initiated a phone call to Cintas to schedule an appointment, personally met with Cintas for the inspection, reviewed the service bill in person and paid in person, for some reason Cintas is unable to explain, Cintas chose to trespass on my property, did something with my fire extinguishers that I am unable to verify and emails me a bill! In addition, they are now threatening to send this to collections if I dont pay up. This is clearly extortion.
  I have no contractual agreement or obligation to use Cintas' services. I believe Cintas must cease collections action and void the invoice.

  Business Response

  Date: 10/06/2023

  This message is from *** ******, General Manager at Cintas Fire Protection in Denver.  I spoke to both **** and his wife.  I have heard their side of the story and believe we made a mistake on our end.  I have apologized for this breakdown in communication.  As a result we will be crediting this invoice.  The conversation was a positive and we hope to service ******** Investments in the future.   

  Customer Answer

  Date: 10/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *********
  

• Initial Complaint

  Date:09/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally complain about the business ethic of CINTAS Corp office in Las Vegas. We entered an agreement with CINTAS in 2019 when we started business. All went well but after a year the cost of their service was too expensive for our business turnover. When I tried to cancel the agreement they required me to buy out the contract or reduce the amount and continue for the term of the agreement. Reluctantly we reduced the service to $150 per week and continued to work through the 3 year agreement.
  
  Last week I finally called back to cancel the agreement as we are closing part of the business and was told there was a amendment signed in February that extended the agreement for another 3 years. This was never explained to me and the only thing I had ever signed for were the delivery of mats to the driver when he dropped them off.
  
  This company does not have ethical practice. I have done what I can to cancel and remove our business relationship. All I am asking is that they formally agree to cancel our account and hope we an work together in the future.
  
  Kind regards, ***** *******

  Business Response

  Date: 10/17/2023

  We have made numerous attempts to contact Mr. ******* in person, via phone and via email.  We have been unable to reach him.  We look forward to resolving this issue and would appreciate communicating with Mr. *******.  Thank you.

  Business Response

  Date: 10/17/2023

  We cannot cancel his account without speaking with him.

  Customer Answer

  Date: 10/17/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *******

  It seems they assigned my account to a new sales rep who I have spoken to twice and she has tried to set up a meeting.  I have told her I am not interested in working with CINTAS and just want the account closed.  The weekly call service has stopped and I have paid the final billing statement.  Hopefully this is the best outcome we can hope for and they just close the account.
  
   
  
  Regards,
  
  David *******

  
  

  Customer Answer

  Date: 11/20/2023

  Hello,
  
   
  
  I have spoken directly to CINTAS regarding this complaint and part of our settlement they have asked that I retract this complaint with BBB.  Can you please confirm this complaint is retracted or explain how I should do this?
  
   
  
   
  
  Kind regards,
  
   
  
  ***** *******

• Initial Complaint

  Date:09/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service renewal was up for renewal. They let us know in the same month. We told the company we no longer needed their service. Cancellation letter was sent to the *** ********** office and their corporate office in Mason, Ohio. They are now stating that a service agreement that was signed 5 years ago is still active because notice was not given 180 days but no less than 90 days in advance. They did not give us 180/90 days notice. They show up here and do nothing but had over an invoice. They claim this is servicing the company. I have proof of all letters sent to this company. They are trying to make us use other services of theirs. We don't want anything from them but to get rid of them. Can you please help us.

  Customer Answer

  Date: 09/13/2023

  Wrong address was given for complaint. ID********. Company Address and Business name follows: ********** ******** **** **** ** ****** *** *********** *** *****
  
  Sent from ***** ******* ***************

  Business Response

  Date: 09/15/2023

  Please accept this letter as formal notification of
  cancellation of our service agreement with ********** ******** effective
  7/19/2023. Our agreement is attached if needed for your records. Any invoices
  generated after 07/19/2023 will be removed from your account with our accounts
  receivable department. 

• Initial Complaint

  Date:07/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Cintas Company, regarding their improper business practices and unethical treatment towards our studio, ****** **** ********. Despite having a service agreement in place stating they will service our studio monthly, Cintas has provide no such services for the past several months, while simultaneously sending invoices/statements and employing a collection agency to demand payment for non-existent services. I've tried multiple times to reach out to the company to figure out why I am being billed for non-delivery of services, falsified documentations, and unfair collection practices. But have yet to hear from anyone in the actual office.

  Business Response

  Date: 08/10/2023

  We spoke with ******* and we were in a every 8 week
  delivery cycle and they could not understand why they were not being serviced.
  She is claiming to have reached out for service in the past but did not receive
  anything, however nothing was documented.
  

  
  Krystle chose to use another company without informing
  us of any issues.
  
  There is 1 invoice open that needs to be credited off, The
  invoice is CNAS and Angel the normal SSR was out on this day of service.
  
  I will be reaching out again to offer free service to earn
  trust back.  If that is not received well, we should continue to pursue
  legal as we did not breach our agreement in any way.