Complaints

This profile includes complaints for Cintas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cintas Corporation has 403 locations, listed below.

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• 

  Cintas Corporation

  6800 Cintas Blvd. Mason, OH 45040

• 

  Cintas Corporation

  15 Eisenhower Dr Westbrook, ME 04092-2002

• 

  Cintas Corporation

  P.O. Box 141, 126 Van Luven Road Napanee, ON K7R 3M3

• 

  Cintas-The Uniform People

  2700 Carolean Ind Dr State College, PA 16801-7543

• 

  Cintas-The Uniform People

  40 Abele Rd Bridgeville, PA 15017-3424

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cintas came to my store ****** ***** at **** * ******* **** ******* ** ***** about putting floor mats in our store for cushioning and an outside mat. We verbally agreed and someone came back later and delivered the floor mats. I was billed monthly starting in Feb at $86.76, by the end of the year it was $93.71. In Nov. I sent them written notice we were retiring and would no longer need services after year end. A short time later, I believe it was Cody who called asking if there was a problem and what could they do different. I assured him the service was fine but we were retiring and no longer have the store. On Dec 20, 2022 I spoke with John G**. I told him Dec would be my last payment and they needed to pick up the mats by year end again because we were leaving. He agreed to pick up all of their mats on 12/27/2022. They never showed up. They continued to bill me and after calling every day for 2 weeks, Mr. G** called me back. He told me I signed a 3 year contract. I was never aware of signing any contract nor did I have a copy of same. He refused to pick up anything until the amount for 3 years was paid. He sent me a so called copy of the contract which was something signed on an I-pad similar to UPS, Fed-ex and the USPS. As I told him, we were planning to retire before they even started service. There is no way I would have knowingly signed up for 3 years when I knew we were leaving at year end. I have put the mats in storage for protection but don't know what else to do. I had told him I was not going to pay for any further service. They do nothing but bill me. Don't know how to resolve this.

  Business Response

  Date: 04/04/2023

  *** will go meet with customer to see what products we have available that can help their business.  Customer did not want to have to pay for services, if they were not the ones running it any more. 

  Customer Answer

  Date: 04/04/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** ********

  While the business did agree that the supposed contract was not really a legal contract he did not state that he would stop billing me.  He only asked if he could contact the new owner to possibly accept some services.  I am still in limbo if he is forgoing any future billings or not as that was never addressed.

  Business Response

  Date: 04/11/2023

  Cintas General
  Manager spoke with customer and came to a resolution regarding the closing of
  their account.

  Customer Answer

  Date: 04/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ********
  

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of Cintas for years. When a representative showed up and asked to perform an inspection, I agreed to the inspection. However, I asked that the representative provide a written quote before I incurred ANY costs. She walked through the space for about 15 minutes. She then tried to verbally tell me what needed to be done. I told her again that I wanted a written quote of what services were needed before I incurred any costs. She said she would need to check with her supervisor and then would send a quote. A few days later I received an invoice stating that I owed the company $815.45. I have called several times trying to resolve this matter. At first, the company claims that in the 15 minutes the representative was here she performed work without my authorization. When pressured, they produced a signature of authorization that was not mine and did not even resemble my signature. I stated this and the agent on the phone, ******* agreed that the signature did not look like mine and he would call me back. When he called me back the story changed to the agent did not really perform any work except for changing out a fire extinguisher, which I did not authorize her to do, and the $815.45 was for the "inspection". I did not follow the agent while she inspected but I did state to her to provide a written quote before performing ANY work or before I incurred any costs. In the past the inspection was free. I definitely would not have agreed to allow her to inspect if they had disclosed to me that their 15 minute inspection would cost almost a thousand dollars!

  Business Response

  Date: 04/04/2023

  ***** * ****** ***** *** has been a valued customer of Cintas Fire Protection since 2008. The
  customer had recently brought to our attention pricing concerns regarding their
  last annual inspection. As a result, the location GM reached out to the
  customer to better understand those concerns and to discuss options for
  resolution. Through their discussion, the location GM and the customer were
  able to come to an amicable agreement that fully addressed the concerns brought
  forward. No further action or follow up is required at this time.

  Customer Answer

  Date: 04/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******
  

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cintas is an extremely deceptive business! I signed with them for some that after 2 months they stopped sending. They told me some baloney about their driver not wanting to come or quitting. I have no idea. Because of this, I cancelled my subscription (so I thought!) And now receive my products from a different company altogether. Lo and behold, every single month they charge my credit card and every single month I dispute the transaction with my credit card company. I have sent them multiple emails and deleted my account with them online. They don't respond to my disputes and continue to charge me every single month for NOTHING! NO SERVICE, LITERALLY NOTHING! Every few months they charge me an arbitrarily higher amount. It's been maybe 7 months and they never fail to charge my credit card. It blows my mind how such a large company is still in business! I just want them to remove my card and to leave me alone!

  Business Response

  Date: 04/05/2023

  We met with the customer this morning and apologized for the
  miscommunication due to the site being closed during our scheduled service
  days. We are going to continue doing business with mats on the same monthly
  basis. We are going to reschedule these deliveries for a time they are open. In addition, we are going to credit the invoice from 3/20.

  Customer Answer

  Date: 04/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** *******
  

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will not let me out of contract and have an allergy to the laundry detergent.

  Business Response

  Date: 03/27/2023

  Cintas local leadership was able to visit with ***** and
  came to a resolution to his issue with his uniforms.

• Initial Complaint

  Date:03/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Seeking to terminate service agreement
  - Terms of early termination are not satisfactory
  - Cintas is seeking 50% average invoiced volume over 182 remaining contract weeks
  - Renewal terms signed in 2021 were for the following 60 months
  - When an attempt was made to alter the weekly volume, the answer was no until we made the request to terminate
  - New company's terms are such that we can change order volumes week to week, which Cintas refused to accommodate until we made it clear we wished to terminate
  - In the rental agreement, it is stated that the weekly rental charge for any item can be terminated, provided we return the product. That was not maintained in the early termination agreement issued by Cintas

  Business Response

  Date: 03/16/2023

  We are saddened to hear that one of our customers was
  seeking to terminate their agreement.  A service manager reached out
  immediately and met with the customer in person to review the terms of their
  agreement and make the necessary changes that both The ***** ****** ****** and Cintas have agreed to. We will continue to provide The Works ****** ****** with world class service.

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceiving business practices. I hired them to provide chemical and towel service for my businesses. Chemicals were to be charged based off of units used. My managers were concerned that we were being over charged since most the time we were being billed for things that we were not using or they did not have in stock, yet we were still being billed for it. So I finally waited for the tech to show up to see them in action. Our chemicals were about 90% full and and paper towel dispensers were empty, yet he showed up with a weekly bill for $200. I asked him please break this bill down for me, he said I was getting billed for 25 units of chemicals, I asked if we used 25 units and he said no, maybe 2 at most. I said so why am I billing billed for 25 units, he was lost for words. I asked where are the paper towels, he said they are out of stock at the moment. I said then why are you billing me weekly for paper towels? He said they will credit me. So I refused the order. The next week, they showed up again, this time we have been closed for almost a week with no activity. $200 invoice for chemicals and paper towels. Again we did not have any change in chemicals usage due to us being closed but yet they billed me again. I refused to let them in. This has been going on for about 2 years now. Very deceptive and unethical business practices. Criminal. I have demanded to cancel service on numerous occasions, yet they continue to show up and make it a very confusing cancellation process, forwarding us from one department to another, while they continue to invoice us on average of 5x our usage rate per location. Beware of this company, I am looking to take legal action against this company.

  Business Response

  Date: 05/15/2023

  We are committed to bringing value to each and every Customer.  We take all customer feedback seriously and will work toward resolution when an opportunity is identified.  Our Group Vice President was able to discuss concerns with the business owner on March 10, 2023.  We have outlined a plan for resolution.  Our market General Manager is working with the Customer resolve any concerns.  We appreciate the feedback.  

• Initial Complaint

  Date:03/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Produce was in a contract with Cintas for apparel rental for the last 5 year which ended 7/12/2022. Months passed and no representative comes by to see if we would like sign a new contract, Del Rancho is informed that its forced in to a new 5 year contract due to a grace period had passed an can’t opt out. The only way to opt out is to pay a high part of the contract.The amount has been sent to a collection agency. Don’t believe it’s a good practice on behalf of Cintas to forces companies into these contracts.

  Business Response

  Date: 05/15/2023

  This issue has been
  resolved to the customer’s satisfaction and Mr. ****** will not pursue this
  complaint.

  Customer Answer

  Date: 05/15/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ******
  

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am ******, I am the Facilities Director at Canyon Creek Presbyterian Church in ********** TX. Currently/supposedly we are in process of getting new fire panel. David M the salesman. Everything he assured us wouldnt happen has. It is very obvious he blew smoke to get this going before xmas last year probably for the commision.
  said he would be available thru holidays as we were trying to get this installed over xmas break while kids were out of school and he knew this. THIS was one of our main concerns when he came in and he said 'it shouldnt be a problem' but instead he immediately went on vacation and handed me off to a project manager named Frank L who was ALSO on vacation and i have not heard from this guy since November when i told him i couldnt get a hold of ***** for info. ***** took my fire drawings that i needed and took forever to get them back to me. unprofessional. Christmas break came and went and we heard nothing from him or anyone. I reached out last week and now Im being told jun/july of this year to get parts. agreed to this last October i believe. Always in dark about what is goin on, do not feel good about doing business with *****. Or Cintas for that matter and we use Cintas for our fire inspections too. No updates about anything unless I reach out. Updates i get are short and not cordial. Like im bothering him everytime i try to get any info. Need someone else to reach out to me other than David. Preferrably would like someone new other than David from now on. I do not feel good about doing business with David and honestly we are wondering if there is a way to cancel the parts ordered and get refund and cancel whole project because of how we feel about this whole situation and David. I need something to happen here. Most aggravating part is that ther was no back and forth over price. no haggling no negotiating because they needed this done fast. So we are set to overpay for something that hasnt started Email is fastest way to get ahold of me. ******@*******************

  Business Response

  Date: 03/13/2023

  We have reached out to the customer and setup a weekly call to provide updates on their project. Canyon Creek
  Presbyterian Church has been a long-term customer with Cintas Fire Protection, and we value their business. The delay in this project is due to (2) issues. 

  1. Supply
  chain and equipment delivery- While most of the equipment is in house,
  several critical components are outstanding. Since your system is being
  upgraded and not replaced, there is only one manufacturer that makes these
  components, and they have long lead times.  Because of the age of
  your system, these are not common parts and are in queue, the dates from
  the manufacturer are below. Of the 33 components that make up the main
  fire control unit, we are missing the following:
  (2) MLC Card- Ship date 5/16/2023
  (1) Digital Message Card – Ship Date 5/01/2023
  (1) Digital Audio Network Card- Ship Date 07/03/2023
  (1) Local Page Board – Ship Date 3/24/2023
  (1) Power Supply Extension -Ship Date 3/27/2023

  We
  may be able to move 3 of the critical parts from another project to your
  site. For the other items, we will ask our manufactures representative to
  contact his national network to see if any other authorized fire vendors
  have them on the shelf as the manufacturer does not have any available.
  
  2. Permitting-The
  original system was installed in 2003. We do not have drawings in our
  archive prior to 2008. The City of Richardson has very stringent
  requirements for documents for permitting. Our team indicated that you do
  not have CAD drawings and we have been diligently trying to convert the
  original drawings to CAD without success. All our proposals, including
  the one to you notes that the customer must provide electronic drawings in
  AutoCAD format for permitting.  This team has been exhausting its
  resources trying to find a solution that would not have a cost impact to
  you. We do not have the ability to create building floorplans as this is
  normally a function of Architect/Engineering firms at a considerable cost.

  We
  are working on additional pages for the drawings to add the required
  information for permitting, and have reached out to outside resources
  about converting scanned images to AutoCAD as our conversion program will
  not covert scanned images for the required floorplans.  We are
  willing to absorb the cost for this item, if this option is possible. If a
  complete building walk and redesign is required, we will have to explore
  what that time/cost impact will be.

   

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales rep who came out to our business had me sign his tablet in order to get a quote for services. After I signed, he revealed that I had just signed the service agreement; however, he would not submit it until I got approval from the owner of our business. This is a very unprofessional business practice to trick someone into signing an agreement without the proper approval/communication first.
  
  In addition, the sales rep scheduled with me to come back to our business to show us samples and did not show up 3 separate times (and did not communicate that he would not be coming). I have called now for 3 days in a row asking to speak to the sales manager/head of location. I have left 3 separate voicemails. I have not received any communication from this business.

  Business Response

  Date: 03/28/2023

  The Cintas Sales Vice President spoke with this
  Customer and the local Cintas General Manager the same day the complaint was submitted, and the local Cintas Sales Representative met with them the same day as well and any issues
  have been resolved.  

  Customer Answer

  Date: 03/28/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  While the VP at the corporate level is responsive and helpful, the local Cintas location in the ************** area is a pain to work with - the sales manager won't respond when I leave a voicemail and I'm told I can only work with one sales rep only (who is difficult to work with due to the lack of care in providing excellent customer service). I have still yet to sign a contract with Cintas over a month later. 

  
  Regards,
  
  
  
  ******* *******
  
  

  Business Response

  Date: 03/28/2023

  After speaking to the customer originally, the Sales Manager gave the customer his cell phone number.
  It looks like customer called his office number at 5:02 pm Friday and he didn't see
  that she called that number. The Cintas location Rep just spoke with the customer, and she thanked him for his responsiveness. The Cintas Rep has been in contact with customer since the originally issue. The customer only had a couple questions about the agreement and those were answered.  

  Customer Answer

  Date: 03/28/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *******
  

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to our seasonal schedule changes, we have been open Wednesday through Sunday since October 2022. Unfortunately, Cintas will only service us on Mondays, when nobody is in the office. This means that we consistently are not serviced with the driver leaving random supplies on our door step. This consistently leads to us not receiving all products we require and we have had frequent times were we are charged for products we did not receive. After several calls/emails from myself (since October), as well as direct requests from my shop manager to the delivery driver requesting a different delivery date, we have had no luck with resolving this issue. This led my shop manager to request a cancelation with our driver as our sales contact was not responding. Our local cintas service manager reached out and setup a meeting to discuss remediation (Edgar C******). Edgar canceled this meeting at the last minute and rescheduled the meeting for later in the week. Edgar than skipped that meeting and the next day we received a certified letter stating we were being billed the remainder of our contract for a total of over $9,000. There is clearly a breach of contract as Cintas is not actively providing us service due to our schedule change.

  Business Response

  Date: 03/13/2023

  After speaking with **** ******* on the phone, we believe that we have an agreeable resolution for both companies.  We reviewed call dates with **** ******* in response to the complaint that our Service Manager rescheduled or missed appointment dates.  The information that **** ******* was given by his team ended up not being correct, and our Service Manager did not miss or cancel meetings as stated in this BBB complaint.  With ****** office being closed on Monday's and no guarantee that someone would be there, we agreed to move their service date to a Thursday starting 3/23/23.  We believe that this complaint can be closed out.  Both parties have agreed to continue doing business together and we are moving the service date to a Thursday.

  Customer Answer

  Date: 03/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** *******