Complaints

This profile includes complaints for Cintas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cintas Corporation

  6800 Cintas Blvd. Mason, OH 45040

• 

  Cintas Corporation

  PO Box 9188 Baltimore, MD 21222-0188

• 

  Cintas Corporation

  15 Eisenhower Dr Westbrook, ME 04092-2002

• 

  Cintas Canada Ltd

  410 Old Vernon Rd Kelowna, BC V1X 4R2

• 

  Cintas Corporation

  P.O. Box 141, 126 Van Luven Road Napanee, ON K7R 3M3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract agreement, was supposed to be 120 a month, never paid that amount, They been charging me 200 a month this been going on almost a yr , I have talk to someone over and over about my bill and how much I supposed to , every time they say they will take of it and never did , i got a bill for 600 dollars saying i owed them but really they owed me , Help please

  Business Response

  Date: 02/10/2025

  Hello,

  I just spoke to ******. She was set up initially with our standard invoice minimum charge, which was hitting her weekly invoice for roughly $10. She was not aware of this charge until recently. I have had a credit initiated for a total of $550 to account for these weeks she was being charged this invoice minimum. The invoice minimum has been removed. I asked her if there was anything else we could do for her, and she said that was all. 

  Thank you, 

  Alex H********, Service Manager Location ***

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ****
  

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cintas provided service for our restaurant. They constantly missed service day and charged even if they never provide products or services. Unresponsive and impossibile to talk with. They act as a bully with customer avoiding to address any issue and keep overcharging. They charge even if they don't have an account with them anymore. I Close my account after I was forced to renew and threaten legal action. After I request multiple times to cancel because the service was non existent it took me 6 months to be able to close. Even after they close they still charge. No service, no products just charge random numbers

  Business Response

  Date: 02/19/2025

  The GM of the local site discussed with the
  customer and has resolved the invoices and account in question.

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like this company to stop charging my credit card for a service I didn’t receive , they only came couple of time and I was supposed to pay $65 and they are charging me a lot every week for nothing .
  I contacted the company several times , but nobody help me . A person call Alexandra C****** offered me credit back and she never did and they are still charging my credit card . And she doesn’t answer anymore .

  Business Response

  Date: 02/24/2025

  We are continuing to try to
  get in touch with/in front of the customer.  We went to the bubble tea
  place that she is part owner in (different spot than ******) at the end of last
  week, but ****** was not there wither.  We let *****, the contact there
  know that we have reached out, and been down to both places to try and get in
  front of ****** and she said she will pass the message along.
  
  All her services have been
  disputed and refunded to her CC.
  

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is probably my 3rd BBB complaint for Cintas. We are not happy with the services they provide which is mainly with the billing department and contracts. They can't seem to get anything in order and we are spending countless hours trying to do their job for them in order for us to pay them. We can't get anyone that has authority to reach out to us and we have had it and want out of the contract since they can't seem to do anything right. They keep giving us separate dates of cancellation they we do it right then they said we didn't get anything and continue to deliver towels and bill us for them.

  Business Response

  Date: 02/04/2025

  On the advice of legal counsel, we cannot respond to this complaint.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had cintas for almost 15 years now without issue. We use them as a rag supplier. Our problem started when Cintas' delivery driver had me sign for a rag delivery, pretty common when we received delivery. The only exception was that the signature they got for delivery this time was not for the delivery, but instead a 5 YEAR CONTRACT! I never was told that I was signing a contract, nor did it appear that I was. It looked like the normal place to sign when receiving a delivery. It was not until months later when we tried to cancel services that my accounting department was sent a 5 year contract with my name on it. Cintas had taken my signature and forged it onto a contract without telling me. In my mind this constitues misrepresentation of a contract and signature fraud. After telling cintas that we did not sign their contract and after playting the phone tag game waiting for a representitive to contact us, CIntas had their legal team send us a letter threatening to sue us for over $36k which would have been the amount paid to them over 5 years. Fast forward a week and we finally had the local account rep come have a meeting with myself and my company officers. The account rep denied any wrongdoing on CIntas' part and said that the contract was still binding. The signature page of the contract does not even include any agreement or contract number, it was just a blank page with my signature, the delivery driver's and a date. After informing the rep that this was fraudulant activity, the rep wouldn't budge and said there is nothing he can do. Instead he agreed to offer us other products and match our current vendor prices. We are still very displeased with the fraudulant practices that CIntas has demonstrated here. We were shocked to see so many other BBB complaints that were of the same issue. CIntas should be criminally investigated for their deceiving practices of tricking people to sign contracts. Moral of this story, STAY FAR FAR AWAY FROM CINTAS CORP.

  Business Response

  Date: 01/28/2025

  Prior to the cancellation
  request sent 1/6/25, Cintas had no record of receiving any complaints of
  service/pricing issues, if they existed, and was not afforded an opportunity to
  correct them. Cintas maintains that the agreement was signed by a representative
  of ******* who made it appear to the Cintas representative that he was
  authorized to sign on the company’s behalf.

  On 1/6/25, Cintas’ Account
  Manager spoke with the customer telephonically and set up an in-person meeting
  for 1/20/25. After this meeting, it is Cintas’ position that the agreement
  is valid and reiterate our willingness to work with ******* to overcome any
  concerns to continue doing business with them.  Cintas values all its
  customers and welcomes the opportunity to rectify concerns with a mutually
  beneficial solution;  Cintas hopes to continue to work with ******* on an
  amicable resolution.

  Customer Answer

  Date: 01/28/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

   

  No contract was ever presented, the CIntas delivery person asked for a signature for a delivery.  A "sign here" page was given under false pretenses.  This is still fraudulent misrepresentation of a contract.  Had it be known that there was a contract, the contract would have been passed along to an official company officer for review. 

   

  We still maintain that our complaint aligns with the many other BBB complaints made against CIntas, it seems that this is the way CIntas chooses does business. If Cintas wanted to make the situation right and retain us as a customer, they would null and void the alleged "contract" that we were tricked into signing.

  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cintas sent a sales rep to our business to set up service. The rep told us the servcies that would be provided, that we are not commited to any length of time and can cancel at any time. The services proviced did not meet the expections promised by the orginal sales rep. We were repeatedly invoiced for services we did not received. We cancelled our services and have spent over 45 days trying to talk with different Cintas employees without any resolution. After many phone calls with more false promises, their employees stop following up with us. Cintas employees are not calling us to help resolve this matter or pick up their products still at our locations. Their promises are false and their follow through is lacking. We would like to end our relationship with Cintas but have not been able to reach anyone who will take ownership for their business practices.

  Business Response

  Date: 01/28/2025

  The customer was contacted, and we have an agreement to move
  forward. 

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up initially for bar towels, and added on later mop and floor mats. Cintas would often times come drop off product without picking up (ex: they'd toss in a bag of towels without removing the old towels that would start to omit odor). They would drop off product we did not use (like more floor mop heads when we still had 3 clean bunches on the shelf). Our manager would communicate with them frequently, and we finally got them to a point where they would do what we asked (ex: check our inventory first). However, the invoices were always vague and incorrect. The service reps who would drop off product would tell the manager that the invoices would reflect they didn't leave any mop heads this week. All in all, they took advantage of the fact that we had to sign a contract to work with them, meaning we couldn't fire them for these instances. They leveraged the contract to provide poor service and unclear billing. Please see attached bill provided that has ZERO information on what service was provided for the charge.

  Business Response

  Date: 01/14/2025

  Thank you for reaching out, *******.  We will be happy to assist you with your request for an "explanation of charges".  You are now in receipt of the invoices that provide the itemization of the statement that is attached.  Please note that the outstanding amount is quite a bit lower than the amount referenced in your submission.  We will be able to further clarify that.  Please feel free to call the number left by our General Manager by voicemail on January 7 and January 13.  You will be able to reference the invoices e-mailed on January 6 for any questions you may have.  Thank you again, and we are committed to helping bring this to resolution.  

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cintas has provided my pub with chemicals since 2022. They had the store level General Manager sign a contract to provide services for five years. The GM was not empowered to bind the company to any kind of contract. Nor were they entitled to bind me to any kind of contract.
  I sold this pub effective Dec. 1, 2024 and Cintas is attempting to collect an early cancelation fee of $7258.80. This amount is unconscionable for simple chemical services that I did not bind for. It's punitive in nature.
  I have 3 (was 4) bar locations. As I told the GM's that we were moving away from Cintas, they all expressed delight as they told me that their experience with Cintas has been horrible. Cintas ignores requests for servicing, they leave broken equipment, they don't return calls. Their service has been horrific.
  I feel other businesses should know of the unconscionable cancelation fees and their tactics of having unqualified persons sign for contracts they're not authorized to bind for, as well as their poor customer service. .

  Business Response

  Date: 01/16/2025

  We cannot respond any
  further to this complaint on the advice of legal counsel.  

  Customer Answer

  Date: 01/19/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  This is not a valid enforceable contract. It was signed by low level employee who did not have permission to bind the company.
  The services that were being provided are generic, simple to sell to others, chemicals. Cintas was not providing any branded materials specific to my business. To try and enforce this level of punitive damages is unreasonable and unconscionable. 
  
  Regards,

  
  
  
  
  **** *****
  
  

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding the unethical, dishonest, and unprofessional behavior exhibited by Cintas in its dealings with my small business. From the start, Cintas demonstrated unreliability. On 10/16/24 the installation team arrived five hours late, and the salesperson, A***** E********, submitted the wrong order, attempting an upcharge. This delayed the installation process by a week. Furthermore, Cintas consistently failed to honor the agreed service window of 7:00- 9:00 AM, with a notable failure on 12/11/24, when the truck arrived at 11:00 AM, disrupting our business. Instead of addressing this operational failure, Service Manager, K**** W*******, falsely accused us of refusing service when we requested rescheduling. On 12/16/24, We received a demand letter from their legal team falsely claiming we canceled the service agreement and owed $17,000 under threat of legal action. This accusation is completely unfounded, and no evidence has been provided to support it. Adding to the inconsistency, their truck was dispatched on 12/18/24, despite the cancellation claim, further undermining their narrative. To further escalate matters, on 12/24/24, an invoice was left at my resturant front door falsely stating services were performed, even though no one was present to grant access. This attempt to falsify records is unprofessional and unacceptable. Cintas has repeatedly lied, deflected responsibility, and harassed my business instead of taking accountability for its failures. These actions have eroded any confidence in their ability to fulfill their commitments. Given these continued breaches of trust, I no longer feel Cintas is capable of delivering the reliable service my business requires. I demand: 1) A formal written apology acknowledging their failures, misrepresentation, and the undue stress caused. 2) Assurance that no further harassment, false accusations, or fabricated records will occur.

  Business Response

  Date: 01/14/2025

  I would like to
  apologize for any misunderstanding that occurred when the account was initially
  set up through our sales organization. We strive to bring value and meet the
  needs of all our customers. Our local service teams are passionate about
  bringing an amazing customer experience, and I am sorry you have not felt that.
  We wish you the best of luck in your future endeavors.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hadn’t received service from ( CINTAS) for
  4 months of 2024.
  
  I have never signed a contract, the CINTAS
  truck pulled up in December 2024, just last week.
  
  After talking to the driver for 1.5 hours informing him I did not want the services.
  
  The following week I received a bill.
  I’m NOT HAPPY, bad business by them.
  Where do I go from here….. COURT?????
  
  Thank you for any advanced advise/or
  advise ….
  
  ******* ******
  ******************
  ###-###-####

  Business Response

  Date: 01/13/2025

  Location General Manager D*** G**** spoke to
  the SSR, N*** R******, who informed me that he met with M*****l, and M*****l
  informed him that they no longer need the service.  The account is
  monthly, and we do have a valid agreement with the customer, so I appreciate
  the SSR trying to resolve it and maintain a level of service.   
  I have reached out to the customer by phone and email, with
  intentions on stopping out before the end of week to meet if no response was given.  I had email communication with the customer on 1/8 and had two back and forth dialogues regarding the service agreement and challenges.  Ultimately the customer cannot afford the service.  We do have a valid service agreement and offered to customize a program to meet the customers needs.  The customer declined.  Cintas will credit the invoice and lose the account.  A record of the conversation details are below.  Please direct any questions to D*** G**** at ###-###-#### or *****************

  1/8/25 Cintas GM Phone call:  GM D*** G**** called
  ******* on 1/8/25 at 10:30 am. The person that answered the phone did not confirm it was M*****l, rather he hung up on me within 1 minute
  saying they just don’t want service and they can do it themselves. 

  
  1/8/25 Cintas GM Email:  GM D*** G**** sent a follow up
  email on 1/8/25 at 11:17 am, requesting an opportunity to meet,
  and sent a copy of the service agreement (attached).  "Good morning, I hope this message finds you
  well. My name is D*** G****, I am the General Manager for Cintas Corporation in
  the Columbus market. I am attempting to reach ******* ****** regarding the
  Cintas service at MVP Training Center.   Please be aware that I
  attempted to reach ******* at ###-###-#### this morning at 10:30am.  I did speak to someone, but they would not mention who they were, then they
  discontinued the call within 1 minute of the call.   My hope is to
  connect with someone to resolve any concerns with the Cintas program.  My
  direct contact information is ###-###-####, I will stop by the location before
  the close of the week.  I have also attached a copy of the service
  agreement for reference.  Thanks in advance for any assistance you can
  provide.  I look forward to connecting with ******* or someone from your
  team soon. D*** G****"
  
  1/8/25 Customer Response:  "Dion I received a text from my guy bout you calling. Thanks for showing & uploading the 24’
  contract. Business here is down here as things have come
  to pretty much a stop. I’ve had to do some things to reserve the
  overhead. I have no need for Cintas services going
  forward into 2025. I’m sure you can appreciate as a very small LLC
  business there is a real possibility that MVP will be close to ceasing operations. **** ******"

  1/8/25 Cintas GM Email:  "Hi
  ****, thanks for your email.  I appreciate you sharing things with me
  about your business status and things being slow.   I want to let you
  know that Cintas has been flexible and supportive with many of our customers
  when the experiences times like the one you describe.  The goal for our
  team will always be to do the right thing by you, and I will credit the invoice
  you referenced in the BBB complaint.  We
  do have the ability to customize a program for you based on your current
  needs.  Let me ask you, would it be possible for us customize a program
  where we could come and change out a few mats monthly, which will keep your
  floors clean and safe during the winter months.   You certainly don’t
  want a customer or employee to have a slip, trip or fall injury, especially
  this time of year. Please
  let me know what you think.   I’m happy (and prefer) to connect with
  you face to face if possible.  Thanks for your time. Dion
  G****"

  1/8/25 Customer Response:  "Dion I appreciate the offer & you getting back. However I did this for keeping mud & etc. able to be cleaned. Thank you just the same **** ******"