Complaints

This profile includes complaints for Cintas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cintas Corporation

  6800 Cintas Blvd. Mason, OH 45040

• 

  Cintas Corporation

  10 Gill St Ste G Woburn, MA 01801-1721

• 

  Cintas Uniform Services

  30 Charterhouse Cr. London, ON N5W 5V5

  
• 

  Cintas Corporation

  1410 Forest Dr Ste 22 Annapolis, MD 21403-1446

• 

  Cintas Corporation

  1235 - 23 Avenue SE Calgary, AB T3G 5S5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Cintas for my business 6 months ago. I was told by the sales rep that I could get out anytime if I was unsatisfied. When service started, we were charged for things we didn’t ask for and not given things we did ask for- and had to pay regardless. Our hand towels were always torn and worn out when we received them. When trying to remove the items we didn’t want, we were told we couldn’t and that there was an invoice minimum (first I heard of this).
  
  Then, we made the mistake of signing up for auto pay through our service technician. He would come every week and drop off a paper bill, and never mention anything else. Come to find out, our auto pay was never set up and we were behind on payments. No one notified us until we racked up $600 past due. Service tech stopped coming.
  
  Spoke with manager of AR, he told me I could not get out of my contract like I thought I could and we agreed that service would continue if I doubled up on payments to catch up. I did so, and service didn’t continue. AR manager cut off all communication, stopped answering calls and emails when I tried to resolve this. Then sent me to collections.
  
  Called to speak with another branch and they told me there’s nothing they can do.
  
  This is the most fraudulent, unethical company I have ever done business with and I regret it with every fiber of my being.

  Business Response

  Date: 11/14/2022

  From GM Joshua Z********* 11/9/22

   

  Just spoke with ****.  She shared with me what she has
  experienced starting with the sales process through today.  In the end, we
  agreed to part ways.  They will pay a portion of the open AR balance and
  we will uninstall our dispensers and not pursue breach.  At this point,
  she is satisfied with the resolution.

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE FINISHED OUT OUR 5 YEAR CONTRACT ON 10/13/22. WE FOLLOWED ALL OF THE RULES DICTATED BY CINTAS TO STOP CONTRACT. (REGISTERED LETTER, ETC) WE HAVE MISSING UNIFORMS THAT WE ARE AWARE THAT MUST BE PAID FOR. WE EXPECTED TO RECEIVE A FINAL BILL WHEN DRIVER CAME ON LAST DAY. DID NOT HAPPEN. WE WERE TOLD WE WILL RECEIVE A FINAL BILL LATER.
  10/20/22 DRIVER SHOWS UP WITH ANOTHER BILL. STILL INCLUDES RUGS THAT WERE PICKED UP ON 10/6 AND UNIFORM ADVANTAGE ON UNIFORMS THAT WE WANT TO PAY FOR. TELLS US HE WILL CREDIT US.
  CALLED AND COMPLAINED TO CINTAS AND WAS TOLD A MANAGER WOULD CONTACT US. NOBODY RETURNED OUR CALL.
  10/27/22 DRIVER SHOWS UP AGAIN WITH ANOTHER BILL. STILL INCLUDES RUGS AND UNIFORMS THAT NEED TO BE PAID FOR. EXPLAINED THAT WE JUST WANT A FINAL BILL SO WE CAN BE DONE.
  SAME THING, DRIVER SAYS HE WILL CREDIT US. HAD HIM CALL MANAGER TO RESOLVE THIS AND STILL NO RESPONSE.
  WE ARE REFUSING TO PAY ANYTHING AFTER THE 13TH WHEN CONTRACT WAS DONE. HOW CAN YOU CONTINUE TO BILL A COMPANY AFTER THE CONTRACT? PLEASE HELP, CINTAS WONT HELP.

  Business Response

  Date: 11/01/2022

  Jeff F reached out to ******.  He credited the account for the charges that were billed after the account was closed and provided him with an invoice for the unreturned garments.  

  Customer Answer

  Date: 11/02/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ********
  

• Initial Complaint

  Date:10/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past several months we have been overcharged for products not received and services not provided. Repeated calls to customer service have not resolved the issue. They have attempted to resend the driver and they have shown up about half the time. But not with all of the product we have been charged for. This week I had to call again and the representative brushed off my concerns of being overcharged. She again tried to resend the drive, but at this point we do not even need all the product we have been charged with. Out of the entire invoice we received only 1/4 of the product/services we were billed for. The bill has increased steadily with no explanation and is not consistent.

  Customer Answer

  Date: 10/21/2022

  Good Afternoon,
  
   
  
  In response to  Complaint #******** the business contacted me directly to resolve the issue.  I am happy with the resolution and wish to withdraw my review.
  
   
  
  Thank you,
  
   
  
  ******* *****

• Initial Complaint

  Date:10/17/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our customer id ********. Located in ******* **.
  Since local Cintas dropped off equipments and products in frist time on June 2022. We haven't got any products till Sept 15. But still charged us 6 invoices biweekly between June to Sept. total amount is around $1500.
  Due to we are chain business, location doesn't know HQ are charged. Invoices were send to HQ. Our HQ doesn't know location hasn't got any products. We paid all bills on time like what we treat other suppliers.
  Till we found the issues, we haven't got any products between June to Sept.
  I called sales Brad, he said, driver said due to driver arrive too early in the morning or restaurant was in off days. so driver can't come in. So they didn't drop off products. But we are still charged. I can't believe this can happen in ******. This is the first time we have met since we do business. I contact the account manager in sept, he said he was working on that. Then one month after, When i contact him on Oct 17, he still said he was working on that. Not any communication and feedback in whole month.
  I can show you what i got the products at door on Sept 15 and Oct 13th. these are the only products we got since June. I paid $1500 for these! all invoices attached.
  We request all money back we have paid but did get the service and products.
  Thank you so much

  Business Response

  Date: 10/28/2022

  This was the first service complaint that we have had from
  this customer which was set up in July 2022.  This customer does not
  currently open until 1pm which is after we have left the service area – so they
  have instructed us to leave the invoices products at the rear door of the
  restaurant.  Cintas has credited previous charges and would like to adjust the program
  and deliver a service that fits better with the needs of the business.  We are waiting to hear back from the customer.

  Customer Answer

  Date: 11/03/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****
  

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started using Cintas in May of this year. My business partner reached out to them because she had heard that their floor mats were really good, and we had a need for them. The sales rep encouraged her to also try their bar towels, toilet paper and cleaning solutions. He went over the service agreement with her, never mentioning that it was a 5-year contract that we cannot get out of. This seems to be a common complaint with this company. Since then, Cintas has been one problem after another. Every week, we are charged for things not delivered, or things we actually need are not delivered. I am spending significantly more money on their products than I ever did when I purchased them through Sam's or somewhere else. Not to mention, that I have had to run around trying to get comparable products when they don't deliver things as expected. I called back in August to try to resolve the constant problems, but nothing changed. I tried to cancel our service only to be told that that was not possible. I went back through the service agreement and read that in order to break our "contract" I would have to send a certified letter detailing all the reasons why I no longer wanted to use their service. I sent a detailed letter on 10/7/23. That accomplished nothing. I just received a call that they do not care that I don't trust or want their business. They intend to hold me to it. Even if they deliver no products, they will still charge me. I am hoping that by lodging a complaint, I can help other small businesses avoid this company. Apparently once you sign up with them, there is no way out.

  Business Response

  Date: 10/19/2022

  Jon O**** has talked to the Customer and made adjustments requested by ******* as to provide Value she sees with Cintas with products for her business. Next step is to meet in person with copy of the service agreement with Susan. 

  Customer Answer

  Date: 10/20/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *****

  I spoke with Jon on 10/14 and was told they were not accepting my letter to end our agreement. I explained that I do not trust their company or their employees and was unsatisfied with their service. I was basically told that they didn't care and I was stuck with them. There was no attempt on their part to come to any other arrangement. Nor an attempt to meet in person. I emailed Jon later that day, summarizing our conversation and trying to understand why they were refusing to let me out of the customer agreement when I had done exactly what the terms of that agreement required to get out of it. As of 10/20/22, I have not received a response.

  Business Response

  Date: 10/21/2022

  Cintas Key Account Manager Kelly M****** visited location on 10.20.22. We set an appointment with ********* to visit in person on 10/26.

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were under contract with Cintas for them to provide various Chemicals and other paper goods for our restaurant. They "ran out" of chemicals, air fresheners, and paper goods that we were still billed for an extended period of time which we informed both our specific Cintas services tech's about and then the regional Cintas manager. The issues weren't resolved - which restaurants having sanitizer for 3 comp sinks is a massive issue - so we told them we were going to terminate. They sent us a $6k bill for terminating early without giving proper notice - despite us telling their techs/managers/accounting staff. We also sent certified mail subsequently - and there are still bills being generated in our name. The collections agency they sent us to basically stopped responding - and their billing department doesn't know why they are still sending us bills. Billing a small restaurant business for chemicals and paper towels that you aren't providing is borderline criminal when you are giving a month to two month notice that services are to be terminated - and requiring a certified mail (that Cintas has since ignored) to cancel services in 2022 isn't a proper business stance when a customer has notified 3-4 levels of upper management in regards to termination. This company regularly cheats their clients by not providing paper goods and chemicals that they get paid for - and then says "Oh we'll bring extra next week" which isn't sufficient for a restaurant that needs sanitizer and hand soaps to meet health code or risk being shut down. No one should be using this company - ever for services - their billing/service departments don't exist and none of the technicians can remedy any issues that arise. We canceled in March as I noted with notices sent to 4 parties at Cintas - they sent us to collections - and they are still generating billings to us and no one knows why as they stopped services way back when we requested. We are also pursuing legal action

  Business Response

  Date: 10/20/2022

  The Service Manager has spoken with the
  customer and has resolved any outstanding issues.

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our service with Cintas is weekly and they are not providing the full extent of services of which we pay for. I had spoken to the area managers - Albert A****** (April 2022), Craig (** ******** ****; August 2022)), and am having a hard time connecting with our new service manager Josh. Albert had promised to have things resolved in which he then never responded to any emails, texts, or voicemails nor his route partners. Craig had promised the same resolutions and to make things right, which sounded promising, but never happened. Now, we are facing even more issues with the lack of communication, drivers, and services. This has been a nightmare dealing with Cintas. Who knew that you had to take care of services that YOU pay for to help alleviate the day-to-day operations of running a business? What a disgusting and unethical business. We have new drivers almost every 2 weeks at our location and NONE of them know how to do any service for our business. I have probably lost thousands of dollars already this year from incomplete services each week and nobody at the company wants to do anything about it. The only real option seems like taking legal action because what's happening with our location is essentially fraud. I truly hope to hear back from someone on this matter and not just some automated false hope call.

  Business Response

  Date: 10/25/2022

  Local General Manager met with the customer to review the
  concerns. We were able to resolve specific service concerns and established a
  plan to ensure quality service moving forward. Additionally, the customer and
  General Manager came to agreement on a credit to the customer based on the
  amount of time he worked to get resolution.

  Customer Answer

  Date: 11/01/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, we are still waiting for the credits to be applied and are not completely satisfied.
  
  
  
  Regards,
  
  
  
  **** ****** ******
  

• Initial Complaint

  Date:10/07/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,
  
  my name is ***** and Im a deacon with a church in ****** **, (******** ************ ******). we have a complaint against Cintas Corporation. We used to use Cintas for supplying floor mats for our church but after a while they stopped servicing our church and no longer were replacing mats on a timely basis. We sent them a note that we were cancelling our service and to come by to collect their floor mats. They sent us a contract that they claimed was signed by someone who no longer attends our church and that we couldn't cancel our service. I explained that we would be willing to pay for the months we had used their service but were not going to honor their contract. That was nearly 1 yr ago. Every month they still send us a bill which we don't pay. I have sent them a number of cease and desist letters but they wont reply. Could you help them stop billing us for services that they no longer render?
  
  Thanks, *****

  Business Response

  Date: 10/20/2022

  GM JP A***** emailed with ***** on 10/7 and showed him that there was nothing open on the account. He asked ***** if this was sufficient info to close the complaint. ***** said yes and asked that we turned the notifications off. We submitted a ticket to mycintas support and the notifications have been turned off. 

  Customer Answer

  Date: 10/21/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ********
  

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have repeatedly had problems with drivers not showing up and we still get billed. It has taken months to get a credit and prove that the driver was signing and not delivering. We were told by other drivers he was doing this to several businesses. After yet another billing with receiving no service, we decided we wanted to cancel our service only to find out we have a 5 year contract that we were never informed of. Customer service rep was supposed to check and call us back but no one has reached out as of yet. Last week when the driver showed, we told him that we had contacted corporate office to cancel, then he left without taking the rugs or changing them out. We still received a bill the next day. Numerous voicemails and emails have been sent to the office have gone unreturned.

  Business Response

  Date: 10/06/2022

  We apologize that we
  have not met the service needs of ******** ************. There will be no
  penalty for cancelling their current Service Agreement.

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service Start Date: 2/28/2019 with Cintas Corporation-Service Location: *** (********** **). At no point were we informed we were signing a 60 month contract. The contract we signed was the last page and we were not provided the full contract until we tried to terminate the contract a year later. Due to our employee turnover rate, we would not have accepted anything beyond 6-12 months. At the time the pants were ordered and delivered 5 out of the 23 employees were no longer with the company and their pants had to be returned. They are refusing to terminate the contract that we never agreed to, and now only have 5 employees on. Twice the company has increased the price with no prior notice. It states in the contract "The Customer has the right to reject the increase within 10 days of notice. If Customer rejects the price increase, Company may terminate this agreement." We have refused the price increase and they just adjust it back to the minimum amount. When we request to terminate the contract, they are only interested in trying to provide more services that we don't need or want. This type of business practice seems to be how this company operates. We would like to terminate this contract as they have more than gotten their money back for services provided. Which by the way is only Carhart pants no other service and no cleaning. Based on the contact amount calculates to $148.20 per pair of pants over 5 years time.

  Business Response

  Date: 09/28/2022

  Mike (GM) spoke with ****.  She explained that they are not asking their employees to come to work in uniform anymore and they do not have a very big need anymore.  They are down to just 5 employees. Cintas stopped her account and asked her to pay any past due balance.  **** confirmed this resolution was to her satisfaction. 

  Customer Answer

  Date: 10/03/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  

    * Has the company addressed the issues of this dispute? "YES"
       * If not, why? "N/A"
       * If an offer of resolution was made, has the company fulfilled the proposed offer? "AS OF NOW OUR ACCOUNT IS STILL OPEN." "STILL AWAITING ACCOUNT/CONTRACT                TERMINATION PER PHONE CONVERSATION WITH MIKE".

  Regards,
  
  
  
  **** *******
  
  

  Customer Answer

  Date: 10/28/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** *******

  Problem:
  Original BBB Complaint ID: ******** Per Phone Conversation and BBB Response from Mike G***** on 9/28/22 we paid the total past due as requested. On 10/3/22 We indicated the resolution was satisfactory and awaiting Account/contract termination. We have repeatedly requested to STOP/CANCEL/TERMINATE ACCOUNT and zero account balance with no results.
  
   
  Desired Resolution:
  Billing Adjustment
   
  
  

  Business Response

  Date: 10/28/2022

  I (Mike G*****- GM) spoke with **** today.  Her account still showed two open invoices, one dated before we spoke last and one dated afterwards.  I apologized and let her know not to pay either one and we will get those credited from her account.  She said once that gets done and the account is no longer active she is good with the resolution. 

  Customer Answer

  Date: 11/02/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** *******

  Customer Answer

  Date: 11/08/2022

  10/28/22 Spoke with Mike states will make sure account gets credited. 

  11/8/22 Spoke with Mike advised received email statement on 11/7/22 online account balance still not resolved/credited. 

  Business Response

  Date: 11/09/2022

  I went into our system and checked the account and verified it is showing a $0 balance.  I called **** to confirm that she could see the same on her end, she said she would check in the morning and call me back. 

  Customer Answer

  Date: 11/10/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *******