Complaints

This profile includes complaints for Cintas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cintas Corporation

  6800 Cintas Blvd. Mason, OH 45040

• 

  Cintas Corporation

  PO Box 9188 Baltimore, MD 21222-0188

• 

  Cintas Corporation

  15 Eisenhower Dr Westbrook, ME 04092-2002

• 

  Cintas Canada Ltd

  410 Old Vernon Rd Kelowna, BC V1X 4R2

• 

  Cintas Corporation

  P.O. Box 141, 126 Van Luven Road Napanee, ON K7R 3M3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started using Cintas's services in 02/2021. I was happy with my services until this year when I had a bad experience with Lisa S*********. She was extremely rude and disrespectful. I had a few bad conversations with her thereafter and requested to speak to someone above her multiple times. After many bad encounters, I requested to end my services and for Cintas to pick up my equipment. I was told that I had to pay a total of 1119.71 ($819.71 for an early termination fee and $300 for two logo mats)
  The first rep who came to my business, Austin D**********, set up my service and only discussed pricing. I was never informed about being under an agreement/contract. I have spoken to multiple people within the company and no one mentioned any terms for cancellation to me. I also do not recall physically signing off on any contracts.
  Since I have been doing business with Cintas, I have dealt with harassment and bullying from a Lisa S********* over the past year. There has been no communication other than threats to have my account sent to collections. I have voicemails, emails and recorded calls of Lisa S********* making threats and giving my receptionist sensitive information about my account (which violates HIPAA).
  Due to the awful experience, I will no long refer other business owners to Cintas.

  Business Response

  Date: 10/21/2022

  The General Manager spoke to *** the
  owner. We stopped the account. She paid. She is happy with our resolution and
  we deinstalled the few dispensers.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cintas has been constantly messing up on our account. We get billed even when they don’t deliver items, we can never reach anyone that can make any decisions or change anything. We have been trying to cancel our account with them since February and even when we decline for them to come and give us service we still get sent a bill. It takes them months to take the bill off of our account and we have not received a call back from anyone since February even though we have instructed every driver and called to get them to terminate the contract because they have not fulfilled their obligation to us and their customer service is trash and we just got a bill from them for August for a service we didn’t receive.

  Business Response

  Date: 11/28/2022

  We were able to speak with the customer and come to a resolution.  Service has resumed and we will continue to work with the customer to make sure they are satisfied with our service.

  Customer Answer

  Date: 12/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. Customer has filed a follow up complaint, please see attached. 
  
  
  Regards,
  
  
  
  ***** ******

   

  Problem:
  In November 2022, we were having issues with this company because they were billing us for things we did not receive. I could not get a resolution, and I had to put in a complaint about them. The general manager and another local manager reached out to me, and the conclusion was that they would service us for free until we were satisfied. We were billed every month that they were supposed to be servicing us for free. Nobody at a local level knew what was going on and we had to remind them every month. I sent over invoices in November 2022, January 2023, March 2023, August 2023. Dealing with this company has been a headache even while the products were remaining to be free. We even paid one of the invoices that we got, because we were so tired of the harassment about an overdue balance for an account that was meant to be set up for free. We are now receiving another bill after I have canceled our free service from them for $116.22. I reached out to their billing office. I reached out to the GM and it seems that nobody can do anything at this company at all. I’m not sure how they are a large business or how they have survived this long , I want this debt erased and they need to do better for other customers because this is ridiculous
  
  Desired Resolution:
  Billing Adjustment
  
  

  Business Response

  Date: 12/19/2023

  We have credited the
  erroneous invoices and provided this to customer.  I have confirmed with
  them that their account is cleared.  

  Customer Answer

  Date: 03/11/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** ******

  Problem:
  THIS IS MY 3rd attempt to get help We signed up for the cleaning supply service through Cintas around COViD outbreak. The service was terrible. We wouldn’t get what we needed. We would get charged when they didn’t deliver products and the customer service office was just as bad. Couldn’t help with anything ever. I put in a complaint with the BBB and received an email from the general manager, Michael B***** on September 20, 2022. On October 27 of 2022, Michael B***** agrees to restart our service at no charge, but I wanted someone to come do a walk-through first. On November 11, 2022, Rob Fuentes the service manager came to the *** did they walk-through and sent an email confirming the agreement to serve the *** at no charge and that he made his team aware. Nearly every month since the service was free, we would receive an invoice that I would have to send over to both the general manager and the sales manager. We would not get service every month.. since we did not receive service in December 2023, and we still got invoiced. We received an invoice in March 2023. We received an invoice in August 2023 that was sent to Michael B***** the general manager. We cut ties with Cintas altogether because it seems that they cannot do their job no matter what the agreement is. I am now receiving an invoice dated for December 19 of 2023. We were no longer receiving service. We had already canceled our service and for almost a year before that we were supposed to be getting free service. I am tired of being harassed by this company and I want this resolved.
  
  Desired Resolution:
  Billing Adjustment
  
  

  Business Response

  Date: 03/12/2024

  The December 2023 invoice was processed in error and
  has been credited.  We apologize for this.  Customers account is
  closed full and final.

  Customer Answer

  Date: 03/15/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******
  

  Customer Answer

  Date: 04/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** ******

  Problem:
  This is the third or fourth complaint we have put in about Cintas. The last case was supposed to be resolved and we have been contacted by a collector seeking money for past due invoices, breach of contract and equipment. Cintas was supposed to clear our debt back in 2022 when they stated servicing us for free and continued to bill us. Cintas broke the contract which is why we were getting free service. We have not been contacted about equipment at all. The debt collector is: ***** ******* ** *** **** ******* ** ***** Direct ###-###-#### They have been contacted.
  
  Desired Resolution:
  No further contact by the business
  
  

  Business Response

  Date: 04/24/2024

  This account has been closed and confirmation has been provided to the customer.

• Initial Complaint

  Date:09/11/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a rep from Cintas come in my restaurant recently. I explained to her how I have a service from a competitor that I’m unhappy with. The rep asked to look at our invoice from the competitor and she came up with pricing and told me that once everything goes into motion, to just contact our current service provider and cancel. Instead of being a decent human and tell me that they probably have me locked in a contract as Cintas does, she had me sign a Cintas contract without telling me that it’s a 5 year contract. Now I have two contracts for the same service. There should be at least a 30 day cancellation so I can leave Cintas and ride out me current contract.

  Business Response

  Date: 09/15/2022

  We met with Andreas today and went over the agreement. He agreed to stay with Cintas and resume service after we went over the agreement details. We are happy to have the Greek Pita Place as a customer and look forward to many years of service. 

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Cintas Corp because of some re-occurring issues that we had from them that were not resolved, after several attempts to contact customer service, management and sales reps. I requested a cancellation and got a threatening letter in the mail that I was going to be taken to court over a contract I did not know existed that I would need to fulfill 260 weeks of service which amounted to $8,710.
  We Did not know the contract was signed when we started service. No contract was spoken about when I met with the cintas rep to start service. I did not receive a copy of the contract.
  Below are some of the issues we had with our service.
  
  Our driver would be very inconsistent with our deliveries. We never knew what we were going to get or when we were going to get it. We would get charged for services that were never delivered on a constant basis and would have to call and get refunds. . We were then sent items that we didn't order and got charged for them as well. With all of this inconsistency and lack of communication I reached out to the reps to meet and talk about what we can do to work together better. We set up a meeting and they never showed up. I tried to reschedule the meeting but there was no response. I had paused my service until we could resolve these issues. We had a random delivery and I refused it until we could meet with the reps but still got charged for it. I reached out again to the reps to cancel service and they said no problem and would refund the money for the service that was incomplete. We still show an outstanding balance for that order we never received and a week later I got a letter saying that I was in a 5 year contract and I owe 8,710 dollars and would be taken to court for it. On the letter it has contact info for Chris C***** at ###-###-####. I have called several times to reach him to resolve these issues, I left voicemail after voicemail and no response.

  Business Response

  Date: 09/21/2022

  Cintas was able to schedule a call with **** on 9/13 to
  discuss his concerns.  On that call, we acknowledged that there had been
  some communication issues related to service times and the business temporarily
  closing.  **** indicated that they are open again and both parties agreed
  to resume service with a specific service schedule.  Any invoice
  discrepancies will be corrected and the Cintas Key Account Manager reviewed
  this plan with **** in person on 9/14.  Services will commence on
  9/26/2022.
  

• Initial Complaint

  Date:09/01/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through Cintas for a couple hats via a portal that was provided by my employer ******** *****. I ordered them in May 2022 and never recieved what I paid for. I've emailed multiple times and keep getting the same run around. That they escalated it to their facility in ******* and will ship them out asap. That has not happened.

  Business Response

  Date: 09/09/2022

  The customer's order was on hold due to the fact that the logo that was referenced was too large for the ballcap he wanted to decorate.  I engaged our Director of Customer Service to fix the logo size and create a new tape to complete the order. The customer’s order
  was shipped on 9/7/22 with **** tracking number **********************.    The Customer Service Director called *** ************* on 9/9/22 and was able to reach
  him.   He was informed him that the items had shipped, and was told that
  we would fully refund his order for the inconvenience.     The customer was happy that the order shipped, and he was grateful for the
  refund.     The credit was submitted for processing on
  9/9/22.  Please let me know if there is any additional information you made need.

  Customer Answer

  Date: 09/09/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** *************
  

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past year I have reported numerous complaints and have given ample opportunity to have these issues resolved. Cintas had failed to deliver or pick up any uniforms from ****** ****** for over 3 months. We had moved and I had called and provided our address multiple times, however the driver kept going to our old location. For almost 6 months last year Cintas repeatedly failed to get my approval for pickup and drop offs and just wrote my name in and did not bother to have me sign for the visit. Our uniform counts, were completely off, due to the failure to have uniforms being picked up and dropped off for several months. We repeatedly have had drivers that seemed to not care and halfway did their job. I have to count what is dropped off to make sure that what was supposed to dropped off was what was actually dropped off. There have been countless times that I have had to send the driver back to check their truck because they failed to bring in all of a technician’s uniform. This even occurred once when a manager was doing a ride-along. In addition uniforms are still be delivered that are in poor shape. I constantly have to send back shirts and pants due to the failure to clean/replace a garment. I have also had drivers that are rude, and inappropriate. I submitted a written request to cancel due to Cintas' failure to provide the quality of textile and rental service. I have been threatened with excessive cost to cancel, even though Cintas failed to follow their own contract. There has never been a delivery that has not had issues. I do not appreciate being threatened. I will be sending another formal request to cancel, and I hope that Cintas does not threaten me again with a cancellation cost, especially one that is exceeding $42,000. Cintas has continued to provided the lowest form of rental service, and has yet to resolve the issues we have been experiencing.

  Business Response

  Date: 09/11/2022

  The complaint has been reviewed with the customer and a resolution has been reached.

  Customer Answer

  Date: 09/12/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  No one has reached out to me, since submitting this complaint. In addition we are still having issues with the service quality level that was promised. 

  
  
  
  Regards,
  
  
  
  ***** *******
  
  

  Business Response

  Date: 09/12/2022

  Jose R****, SM for Cintas, met directly with ***** on Friday September 9th at the customer site. Discussion regarding the breach of contract took place and ***** was in agreement to continue services. 

  Customer Answer

  Date: 09/15/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  A resolution has not been reached. We are still receiving dirty uniforms. Just today I had to have both pants and shirts sent back because they were not cleaned/or replaced per our agreement. No one has spoken to me, ***** ******* the Administrative Manager for ****** ******. Jose the manager for the location came with the driver today, but did not offer any solutions to the issues we are still having. The only resolution that will be acceptable is cancellation of the contract due to Cintas not providing the level of service promised. A certified letter was sent on 7/28/2022. It has been over 30 days since my written request to cancel and the issues have not been resolved in that time frame. This is a breach of contract on Cintas's part, per the terms and conditions we are allowed to cancel without being charged an early termination fee. 

  Line number 10 of the contract clearly states - "Company (Cintas) guarantees to deliver the highest quality textile rental service at all times. Any complaints about quality of the service which have not been resolved in the normal course of business must be sent by registered letter to Company's General Manager. If Company then fails to resolve any material complaint in a reasonable period of time, Customer (****** ******) may terminate this agreement provided all rental items are paid for at the current replacement values or returned to Company in good and usable condition. "

  ****** ****** would like the contract with Cintas cancelled per terms and conditions, and not be threatened with early termination fees. 

  
  
  
  Regards,
  
  
  
  ***** *******
  
  

  Business Response

  Date: 09/22/2022

  Cintas leadership has been present for the past 8 ************ deliveries to ensure proper service was met. Cintas leadership has also met directly with *****, Owner of ************, her husband, and Ayana regarding the status of current Cintas services. Jose, SM for Cintas, has reviewed garment quality with ***** as well as Ayana. *****, the final decision maker, and Jose have discussed next steps regarding Cintas services and have come to an amicable agreement to continue services with Cintas. Communication has been sent to ***** via email as well. Separate conversations have been conducted with Ayana to inform her of the agreed upon decision by the owner of ************, *****. Cintas will continue to service ************ as indicated prior. Cintas is willing to conduct a garment inventory audit to address any concern with potential inventory discrepancies. Regarding the shortage statement while manager was present, the garments that were in question were delivered to ************ within 2 hours of the original service time. This issue was handled immediately and urgently. Regarding the complaint for clean/upgrades needed, the garments are reviewed with Ayana and continuous upgrades have occurred. ***** has stated to SM, Jose, that Cintas is upgrading too frequently. Cintas is dedicated to ************ and is willing to work with the team to ensure proper services are met. 

• Initial Complaint

  Date:08/11/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services started May 2021, I was not informed they were having me sign a 60 month contract, at no point did they tell me this until I attempted to terminate their service. The "contract" I signed was only the last page of the contract and I did not get to read the full contract before services were initially rendered. they are refusing to terminate the contract I can no longer afford. The customer service staff was friendly until I tried to cancel, they have now placed a new rug against the owners protest. This deceptive practice seems to be common with this company, and they deliberately make it impossible to end service with them. I would like them to remove their items from my store and not return. I am willing to pay for services rendered but I never had any intention of signing a 5 year contract.

  Business Response

  Date: 08/17/2022

  *** **** believed the agreement was 1 year and I advised the standard agreement is 60 months and attached the signed agreement hereto.    I advised we initially picked the account up as requested when we received information the store had closed and we reinstalled the account once we found the store was still open.  I have spoken with *** **** and he is closing at the end of the month as he cannot get product. *** **** was upset that the account was reinstalled and *** **** was not a fan of our free trials of products when he hadn't approved as he had limited space and each square foot needed to make him at least $3.00 a month.   We agreed to pickup the account and end the contract because the store is closing. *** **** was content with us picking up the product and ending the contract with his stores pending closure.  

  Customer Answer

  Date: 08/23/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** ****
  

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cintas came to my business and I signed up for svc (Mar. 21), no one ever came back until (Aug 21). All of a sudden we had a bill but none of the svcs we ordered had been installed. So, a rep Marquitta called said we owed $900+ I paid the bill. Cedric came out with a statement saying it shouldve been a credit instead of a bill. I went online to cintas.com and Marquitta called again stating that she would check into it. So once again she called saying we owed a balance, I informed her we didnt have all of the items we're being billed for. So someone finally came out and brought additional items, no credit was issued. So I went to cintas.com again did the contact us, Marquitta called again, I wanted to know where my credit was for the 5-8 months that we didnt have any service or any of the things ordered. Instead they emailed an email address I did not give them, and sent it to collections. I had a tractor trailer accident and have been unavailable due to trying the accident. So now there's a collection agency calling me when I couldnt even get assistance from the company. They violated their own agreement and is trying to now charge us $8000 when we never had consistent service until Ellis came around, dont have all of the things we ordered.

  Business Response

  Date: 09/01/2022

  Richard G******* had spoken to the customer and they have reached an agreement. The customer stated she
  was satisfied with the conversation and outcome. 

• Initial Complaint

  Date:08/06/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent in a written notification to Cintas to terminate service due to lack of response from unexplained charges tp our billing accounts. we have tried for months to reach the billing department and no one picks up or returns our phone calls. we have contacted every source possible to receive answers and no one helps us. we need termination of service immediately for lack off fulfillment on Cintas behalf. Extremely unprofessional.
  Accounts: **********
  **********
  **********

  Business Response

  Date: 08/15/2022

  We met with
  ***** at ** ***** ****** on Monday, Tuesday and Wednesday (August 8-10) to
  discuss her options for continuing their current services.  Monday’s
  meeting with ***** was to find out what the issues were at their ********
  location.  On Tuesday, We  met with ***** and went over an updated
  pricing proposal that would result in a 31% decrease in the overall invoice,
  offered her 4 weeks of service at no charge and a $250.00 catalog coupon.    We told her that we would follow up on Wednesday afternoon.  Our Wednesday meeting started with us offering an extra 2 weeks of
  free service and a $1,000 catalog coupon.  ***** responded that they had
  purchased product and were using it at the other two locations, however, she
  said that she would take the offer to her father and respond back on Monday
  (8-15).  In Monday's meeting, we told ***** that Cintas would not hold
  her to the agreement and would still honor the $1,000 gift certificate if she
  would remove the BBB complaint that was filed by her business.
   They have
  purchased mats and disposable towels instead of using our rental
  products.  They have not gone with another service provider and went to
  purchase products in the hope of saving money.  As of 8-12-22 they will no
  longer receive invoices from Cintas for rental products. ***** did ask if she
  can leave the account open so she could purchase products from our Source Book
  in the future. On Tuesday (8-16) we will remove the Cintas products from the
  location in *******.   ***** requested tomorrow so that she could get
  mats delivered, that they had purchased, from their Roswell location. 
   She will also let the us know when to pickup the product from the
  ******** location tomorrow.   

  Customer Answer

  Date: 08/15/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****
  

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service that I have received from this company has been horrible. I had one drop from the driver on June 14 and told him that I was needing to cancel because I am not using the product that I was getting. He left the store to call his "boss" and my sales consultant, Debra C******. He came back in the store to give me a zeroed out invoice since I would be cancelling (attached). He said that his boss told him they would cancel and for him to take all of the supplies that were there and said someone would contact me to come to pick up the equipment. I have received zeroed out invoices ever since. I spoke with Debra C****** the same day and she assured me that once the invoice was processed, that she would have someone come by to pick up the equipment. The invoice was processed and that did not happen when she said so I contacted her back and I have yet to receive a phone call, text or email back from her. I have numerous text messages dating back to July 1 but no reply. I've called the *** ******* location and asked for a manager but ironically, no one is ever available. I was transferred to a manager's voicemail, which I left a message, but I never received a phone call back. I have literally called every week since the end of June but have not received a reply. So since the first part of June, I have not had any services provided to my location. If my service was going to be cancelled, then why am I still receiving invoices??? And if I'm paying monthly for a service that I SHOULD BE receiving, then WHY am I not receiving paid for service??? This is against contractual obligations.

  Business Response

  Date: 08/11/2022

  We acknowledge ***** ******** concerns. After meeting with the customer we were able to work through the issues and restore all services to above standard. We will be reinstating the services immediately, adding additional value through other product offerings, and continue our relationship with **** ***** ********.

  Customer Answer

  Date: 08/11/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  I greatly appreciate the response of Scott W******* (VP) and Dexter L** (Operations Manager). I am glad to finally have a resolution. 
  
  
  
  Regards,
  
  
  
  ***** ******