Complaints

This profile includes complaints for Cintas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cintas Corporation has 403 locations, listed below.

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• 

  Cintas Corporation

  6800 Cintas Blvd. Mason, OH 45040

• 

  Cintas Corporation

  10 Gill St Ste G Woburn, MA 01801-1721

• 

  Cintas Uniform Services

  30 Charterhouse Cr. London, ON N5W 5V5

  
• 

  Cintas Corporation

  1410 Forest Dr Ste 22 Annapolis, MD 21403-1446

• 

  Cintas Corporation

  1235 - 23 Avenue SE Calgary, AB T3G 5S5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered carpet salesman uses **** said we could cancel anytime cancelled then sent a hug contract in mail saying have to pay huge about agreement of $8000 was lied to told to take it or leave it other businesses in ********* and ********** said same thing are scared to speak up

  Business Response

  Date: 01/10/2025

  The customer was contacted by our Service Manager, Craig B*****, when the original complaint was filed. The customer claimed he was not aware of the service agreement when he filed the complaint, but that he knew people at the BBB. Our Service Manager made the customer aware of the agreement and customer agreed they had been informed. Craig B***** has made multiple attempts to call customer again since he filed the second complaint and Steve has not returned any of our calls.

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  
  
  
  
  Regards,
  
  
  
  ***** ********
  
  

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After many years of doing business with this company, we have found their recent behavior to be highly unprofessional. Despite multiple attempts to communicate, including sending demand letters from our lawyer, they have failed to respond or address our concerns about canceling all contracts. They have intentionally made midterm changes to contracts and overcharged us without prior consent. Their representative refused to allow us the opportunity to review the contract before making a decision or determining if we wanted to update any packages. We are now requesting corporate intervention to cancel all ******* **** **** **** contracts immediately.

  Business Response

  Date: 12/10/2024

  We
  met with ****** on Thursday, October 17th accompanied by the VP
  of ******, *** *******. ******* **** **** has two locations serviced out of
  Cintas ***** and one location serviced out of Cintas **** **** *****. The
  ******* **** **** in **** **** has a recent agreement that was signed by a member
  of management which has extended their terms for that specific location, while
  the two ******* **** **** serviced out of ***** have an agreement in which the
  two locations expire in 2025. 
  
  During
  the meeting with ******* **** ****, the sentiment expressed was that we
  appreciate their business and that we wanted to work towards an amicable
  resolution with all parties involved.  We offered to credit off any
  discrepancies where ****** deemed fit, put together an agreement to tie all
  locations together including a price reduction, add language that ****** is the
  only representative for ******* **** **** to sign agreements along with being
  the final decision maker on additional product lines, and offered to bring
  samples of different garments that could better suit their industry needs.
  ****** stated that it was still his intention to cancel services in which we
  informed him that the **** **** location has a valid agreement signed by a
  general manager and that we would like to secure their business for all
  locations. 
  
  ****** stated that he wanted Cintas **** **** to negate the validity of
  their agreement and to cancel all services at the end of the agreement for the
  two Cintas ***** locations. We asked ****** if he were open to meeting again
  after the weekend. ****** has yet to allow us the
  opportunity to discuss arriving at an amicable resolution since the previous
  meeting.  We have since held to our commitment written within the active
  and agreed upon terms.  We will continue to
  reach out ******, to resolve their concerns expeditiously.

  Customer Answer

  Date: 12/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I am writing to clarify the details regarding recent
  meetings and ongoing issues with Cintas, specifically concerning contract
  discrepancies and unresolved service problems.
  Meeting
  Details:
  I met with the Cintas representative from *****, not **** **** *****. During
  our discussion, the ***** representative repeatedly emphasized that they
  could not control actions taken by other Cintas locations, reinforcing the
  lack of accountability across locations.
  Contract
  Violations:
  - We
  previously signed a valid contract covering all locations, with a term of
  three years, and it was agreed that I would be the sole authorized signer
  for any contracts, as coordinated through ******.
  - Despite
  this agreement, the **** **** ***** location initiated and executed a new
  contract only 1.5 years into the original term without my authorization.
  This was done knowing that no one but me was authorized to sign
  contracts. Furthermore, the individual who signed on behalf of our
  company was neither a general manager nor permitted to execute contracts,
  rendering the new agreement invalid.
  - To
  date, Cintas has failed to provide us with an explanation why the
  contract renewal was initiated prematurely. Cintas never gave us a copy
  of the invalid contract until I found out about it almost a year after.
  Lack
  of Accountability:
  The ***** representative said that they would write the conditions that I
  want in the new contract and admitted they could not guarantee that such
  unauthorized actions would not happen again, nor did they address the core
  concerns raised about the **** **** ***** location. This lack of
  accountability led to my decision not to sign the new offer presented.
  Breach
  of Trust and Non-Response:
  - We
  have been loyal customers of Cintas for over 14 years and expect
  commitments to be upheld, regardless of changes in management.
  - Despite
  two demand letters sent by our attorney, Cintas has not responded. The
  manager in **** **** ***** appears dismissive of the existing valid
  contract and has neglected to address these concerns.
  Action
  Items:
  - We
  insist that Cintas honors the valid contract, which is in effect until
  January 18, 2025, for all stores.
  - We
  request a refund for the extra charges incurred under the invalid
  contract.
  - We
  expect a formal response to the attorney's letters and resolution of
  these issues promptly.
  Cintas' actions have caused unnecessary confusion and
  frustration. I urge Cintas to take immediate steps to address these matters and
  ensure compliance with our agreements.
  Thank you for your attention to this matter. 
  
  
  
  Regards,
  
  
  
  ****** **
  
  

  Business Response

  Date: 01/08/2025

  Cintas and ******* **** **** have come to a mutual agreement
  to extend our business relationship. This agreement will include updated terms
  and product mix that better fits their needs today.
  
  On 12/20/24 Cintas General Manager and ****** (******* ****
  ****) discussed resolutions to customer complaints. On 1/7/25 Cintas and
  ******* **** **** discussed additional program changes that better fits
  customer’s business needs.
  
  Final agreement adjustments are awaiting approval from
  ******* **** **** ownership.

  Customer Answer

  Date: 01/09/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** **
  

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Z*** Just my Cintas driver has consistently charged me over & over for items NOT delivered. He completely lied to my face when I asked him if he actually dropped off the new bathroom mats & urinal guards. When he left I checked the bathrooms to discover he lied. There were no new items, just the old items that I put a sharpie mark on noticing from the month before that they were never changed, even though I was billed for them. I appro***ed the driver the following week about the lie. He admitted (because I had video of him taking the items to the restrooms and he never had thus said items in his hands). Unable to lie since he as caught on video, he admitted he did NOT bring the items I was billed for (he did apologize). Also, Cintas lost my Logo rug 2 months ago. I have had the same dirty rug since then & they continue to invoice me for a rug that I don't even have. I demanded the rug be taken off my invoice from the last 2 months. Thirdly, Z*** the driver told me on Nov 19th 2024 that I didn't need the floor cleaner filled because it was still full. I was in the middle of my Health Dept inspection, ******** ****** (the health Dept inspector) was a witness to his statement. I did not check my invoice at the time due to the fact my inspection took prevalence. After the inspection I checked my Cintas invoice and he charged me for 12 units of floor cleaner which we did not receive. I called 2 manager, one being J**** S****. He came to my store promising me an updated invoice and all the credits from items I did not receive. He said he would have it by the end of the week. That was on Nov 24th. I spoke with the other manager (J**** M*****) on Nov 23rd. I still have no resolution. Just threats that if I cancel my services I have to pay 50% of the next 3 years & have an additional charge for breaking the contract. Cintas committed FRAUD! Claiming services rendered and items delivered that were NOT. I feel fraud should annul this contract.

• Initial Complaint

  Date:12/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel our service for Customer Number ******** with an address of *** *** ******* * *** *** ******** ** ***** (*** ******** Fire Department) but have been getting no responses to seeking our agreement and the cancellation process and ghosted, here is the timeline;
  
  11/07/24 -Called general number to cancel service, advised a service manager would call me back with the cancellation fees
  11/08/24-Received no contact and called general number back again, they said to wait longer
  11/13/24- Jerry R******** called back and said he would send our service agreement with the cancellation fees
  11/14/24-Called Jerry R******** back, no answer, left him a message that he sent us the wrong account, he sent the City Hall account not the Public Safety Account-No Response
  11/15/24-No return call from Jerry R******** so I emailed him that he sent the wrong account-No Response
  11/21/24-Phone call to general number again requesting the proper account and I had not gotten a response from Jerry R********, they stated they would send it to a GM and email me the proper paperwork-No Response
  12/03/24-Phone call to general number again, they advise me to contact Jerry again, I advised him I have tried but never get a response. The customer service agent provided your name and advised me you would be able to assist.-Still No Response

  Business Response

  Date: 12/10/2024

  Hello ******,

  Thank you very much for the feedback regarding your current program.  I appreciated the conversation on the phone and look forward to handling all of your concerns urgently, as discussed on Friday. 

  Thank you!

  Customer Answer

  Date: 12/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The staff member I worked with was very accommodating and was able to quickly resolve the issue. 
  
  
  
  Regards,
  
  
  
  ****** *******
  

• Initial Complaint

  Date:12/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was induced by a Cintas manager to execute an electronic document on their tablet, without being informed that it constituted a contractual agreement. Regrettably, I was not provided with a copy of the contract, which has led to subsequent disputes.
  Furthermore, Cintas consistently failed to fulfill their obligations, including delivering only 60 rags/wash cloths instead of the 150 being shown and charged on the invoice. Additionally, they neglected to replace the restroom deodorizer as scheduled, left dirty mop heads unattended, and disregarded explicit instructions to refrain from entering the building with their cart, thereby causing unnecessary damage to the premises. Despite my repeated attempts to address these issues with the driver and J****** P**** G*******, my concerns were dismissed, and I was informed that the manager refused to engage in a discussion multiple times. Moreover, when I requested to settle the outstanding invoice through a payment plan, Cintas declined, insisting that I consult with their attorney. It has come to my attention that Cintas is now pursuing litigation against me, seeking $13,000 in damages, contingent upon my continued business with them. While I am willing to settle the outstanding invoice, I am reluctant to maintain a business relationship with a company that has demonstrated a lack of communication, accountability, and regard for customer satisfaction.

  Business Response

  Date: 12/18/2024

  We spoke with Mr. P**** (Owner) and resolved any and all complaints on 12/17/2024. Mr. P**** was appreciative of the conversation and agreed to re-establish Cintas Services starting 24th December 2024. Mr. P**** also has the Cintas General Managers direct line in the event he ever has any questions, comments or concerns. 

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Official Complaint: ********* Restaurant vs. Cintas Cleaning Services
  
  To Whom It May Concern,
  
  I am writing to address ongoing issues between ********* Restaurant and Cintas Cleaning Services. We began using Cintas in September 2023, but immediately encountered problems with incorrect invoicing. Specifically, we were charged for services, like chemicals, that were never provided. Despite acknowledging the discrepancies, Cintas failed to issue the promised credit.
  
  On June 26, 2024, we canceled our services and requested a final balance. Initially, Cintas provided a charge of $3,671.39, which was later reduced to $2,782.10 after discussions with Supervisor N****** H******.
  
  After I transitioned into the operations role, we were notified that our account was sent to collections. I contacted Cintas representative P**** L**, who confirmed the final amount of $2,782.10, and we made the payment. However, N****** H****** later claimed an additional $889.29 was required to remove our account from collections.
  
  I reached out to ***** ******** at ******* ***** * ********* to dispute the extra charges, but she was unable to assist. Despite these challenges, ********* Restaurant values fairness, and we have made every effort to settle the account. We are now seeking a fair resolution and justice for the unfair charges and mismanagement by Cintas.

  Business Response

  Date: 11/27/2024

  We have realized a billing error that caused a past due amount of $889.29 to remain attached to ********* Restaurant.

  Mr. ***** ****** has notified us via the BBB and we have resolved the stated complaint by removing any claim of past due money and removing the claim from the credit agency.

  Credit agency has also contacted Mr. ****** to verify status of claim as settled in full and the removal of claim against ********* Restaurant.

  We appreciate his support clearing up this unfortunate error.

  Customer Answer

  Date: 12/02/2024

  This complaint was regarding Cintas Corporation incorrectly sending the ********* restaurant’s account to collections. However, Cintas has since confirmed that the account is clear and fully paid off.
  
  Could you please assist me in canceling the complaint? I attempted to find an option online but was unable to do so.
  
  Thank you for your assistance.
  

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The cintas company provides towels, mop and clean mat to my restaurant every week starting last year July. The increase prices without any notice, before was $54 per week, right now is $67 per week. The amount of towel is 120 every week, I count it couple times was 109 and 114, I okay with small amount short, but they ask me to pay the short. They should provide clean 2 mops every week cause they charge every week, but usually they only bring one, I need to call them and they replace next week, but still charge 2 for every week. After I receive the statement I just know they increase the price, I try to talk to them but the manager said they have right to increase the price every year based on contract. CONTRACT? I never signed a contract with them, I checked all my emails and there was nothing about contract. So I asked them to send me a copy of the contract. They signed it with an employee who not working here anymore. The manager told me that we had contract 5 years, and we agreed that price increases. No one gonna agree that. So I want to cancel my account in cintas. But they ask me to pay $7000 fee, I see they have policy to cancel the account anytime.

  Business Response

  Date: 11/21/2024

  Cintas General
  Manager met with the Customer and resolved the issues.  General Manager
  also left his contact information should they need any additional assistance

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Review*
  
  1/5 stars
  
  Disappointing Experience with Cintas
  
  I'm extremely dissatisfied with my experience with Cintas. Their sales representative assured me of a 3-year contract with a price guarantee of $120/week. However, the actual contract term was 5 years, and the price skyrocketed to $200/week.
  
  *Issues Encountered*
  
  - Misrepresentation of contract terms
  - Unexpected price increase
  - Difficulty canceling services
  - Unauthorized billing for removed services (paper towels, toilet tissue, lost towels charge, even though I didn’t lose any towels)
  
  To mitigate the excessive cost, I opted to remove certain services, such as hand soap and hand sanitizer. Nonetheless, Cintas continued billing me for these unused services.
  
  *Advice to Potential Customers*
  
  Carefully review contracts before signing, and verify all charges on invoices.

  Business Response

  Date: 12/16/2024

  To follow up all in one place
  – The SSR and I sat down with ***** today to review her concerns and restore
  value in Cintas. She loves her SSR and has no service concerns. We came to an
  agreement on what would work for her business and support Cintas’ business.
  ***** signed an updated service agreement today with a price increase cap built
  in.  The SSR will be giving her a free week of service next week and
  follow-up with a request to update her BBB complaint.
  Thanks all!
  K**** G***** ??| General
  Manager

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having problems with cintas since they started providing service for my store back in March 2024. They charge me for a service every week but don’t hold their end of the deal. For example, I have to buy hand soap from the supermarket when they forget to bring. I have to got out to restaurant depot to buy dish soap when they say the company is having an issue with chemical deliveries. I personally think it is not fair because this is the reason I got this service. One of my paper towel dispenser has not been working for over two months. They keep saying they are going to fix it and never do. Sometimes they come to fill up our products and if they don’t have any aprons they just bring the next week. My employees have to work without aprons in the kitchen. I’ve called and spoke to several managers including Deandre and Alex. They have came to the store and nothing gets fixed. I would really like to cancel this company but they make it impossible every time I try. I have video evidence of the issues I stated. Also, when I started the service Joel the salesman stated that there was no contract and that I needed to sign the tablet just to get the order started. I would really like to cancel this service because they are definitely not holding their end of the deal.

  Business Response

  Date: 12/10/2024

  We
  spoke with Mr. ******* of **** ******** ******.  He expressed his
  concern with service not being what he expected since initial
  installation.  Cintas is providing **** ******** ****** with
  reimbursement for products purchased that were to be provided by
  Cintas.  Additionally, we are providing four weeks of service at no
  charge while we validate inventories and frequencies and build trust to
  move forward with this relationship.

• Initial Complaint

  Date:11/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  not fulfilling their part of the agreement

  Business Response

  Date: 12/08/2024

  We always appreciate Customer feedback and will work to exceed expectations.  Through listening, we have identified taken measures to better support our customer.  Spare items have been supplied for use in the event that a need arises between scheduled service visits.  We will continue to monitor additional feedback received during and between service days.  Thank you for your business.