Complaints

This profile includes complaints for Cintas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cintas Corporation

  6800 Cintas Blvd. Mason, OH 45040

• 

  Cintas Corporation

  PO Box 9188 Baltimore, MD 21222-0188

• 

  Cintas Corporation

  15 Eisenhower Dr Westbrook, ME 04092-2002

• 

  Cintas Canada Ltd

  410 Old Vernon Rd Kelowna, BC V1X 4R2

• 

  Cintas Corporation

  P.O. Box 141, 126 Van Luven Road Napanee, ON K7R 3M3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered into contract 7/2021 opened on 9/2021. Noted soon after opened that the prices were not was initially told. IN 1/2022 they adjusted my prices and changed from a weekly service to a monthly service. Not realizing they had me sign a new contract that went from a 1 year to a 5 year contract. I have not seen a sales rep in 3+ years until I recently asked to get out of my contract due to the 2nd price increase in 2 years w/o notice. They just send a new bill with new pricing. They are now trying to charge me a "early termination fee" of 1858.00 to get out of my contract. They will not be providing any serivces however for that price. They are asking for an additional 400.00 for the purchase of logo matts that are 3 years old and have been used stating that I am renting them now and if I cancel this service I have to purchase them. Once the recent price increase was noted I sent a letter cancelling and 6 weeks later I am still going back and forth with the local service person trying to negociate by giving me more product for 10.00 less a month. I don't think that a service driven business should lock someone into a contract and hold them hostage for 5 years. There were pricing and dates added after I signed the contract that were not on the original contract ie a service fee that started as 6.00 and now is up to 7.96. The matts I am renting started as 34.00 every 4 weeks and now are up to 56.12. I want the service terminated w/o bening charged an early term fee.

  Business Response

  Date: 08/20/2024

  We regret that **** ****** was dissatisfied with our gestures to retain her business. Due to rising costs, Cintas passed along one price adjustment per year in accordance with her service agreement and with 30 days advance written notice in the form of an invoice message. When she reported a cost concern in the past, Cintas accommodated and changed her service frequency to monthly which adjusts unit prices but lowered the overall cost substantially. We do not want to lose any customer, let alone have them pay an early termination fee. In fact, our service team made multiple calls and visits to her business to resolve the concern over cost. We offered to service all the same products at a 32% discount if she would reconsider and keep her account active. We very much wish to discuss the matter with **** ****** and gain agreement on a fair resolution.

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******
  

• Initial Complaint

  Date:08/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tuesday, August 13, 2024, I was charged $67.50 for an inspection. $10.00 was for the inspection, however, an additional $52.50, for a 6 year maintenance, appeared on my credit card. Mr. R********* was sure to require that I pay with the credit card,
  I phoned your offices after I arrived home and noticed the charged amount. The young lady who answered the phone was not able to give an explanation for what a 6 year maintenance was or why it was needed.

  Business Response

  Date: 08/19/2024

  I made contact with Mr. B***
  J**** this afternoon. He conveyed to me that his frustration was due in part to
  the lack of communication he received while onsite having his extinguisher
  annually inspected. The extinguisher itself was due for a 6 year internal
  maintenance which we executed on. According to Mr. J****, it was not explained
  that in order for us to tag the extinguisher compliant, first a 6 year internal
  must be completed. He also did not understand what the maintenance was and all
  it entailed.  
  
  I fully explain the process
  for a fire extinguisher inspection along with required maintenance. Mr. **** fully understood and just wished he had been made aware. He also let me know
  that he has already received a full credit for the maintenance charged to his
  credit card, he was very happy with the outcome.
  
  All in all, I had a very nice
  conversation with Mr. J**** and was left with the impression that he was fully
  satisfied with the resolution.

  Customer Answer

  Date: 08/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  B*** J**** Jr
  

• Initial Complaint

  Date:08/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Talked to multiple representatives from Cintas asking to cancel services. They raised my prices up 45% without notifying me. When talking to them, they said there was a 5 year agreement that isn’t finished so they can’t cancel services. I told them I never signed the agreement. The owner hasn’t signed an agreement with Cintas EVER. The earliest agreement the owner signed that is on file is from 2004 (from *** before they were acquired by Cintas). Then in 2021, a driver came for usual services and asked a manager to fill out a bottom portion of the form. The manager didn’t think anything of it. Apparently that is the 5yr agreement contract that the manager signed. They are misleading in how they run their business. We are a small family business and cannot afford these prices. Now the only options given to us is to continue serves until 2026 or buyout for 6,500$. Absurd.

  Business Response

  Date: 08/16/2024

  Thank you for sharing this with us.  We cherish every customer relationship and look forward to meeting with you this coming Monday, August 19 to learn more about how we can meet your needs.  

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time prices have increased even though we were promised a fixed rate.
  
  Our agreement set on February 23, 2024, stipulated a service fee of $47.52 per week. However, I have recently been informed that the service fee has been increased to $63.86 per week.
  
  I contacted the GM Mr. H******** who assured me the price would be corrected, but I received an invoice today for $63.86 anyway. This increase is a breach of our original agreement, which allows me the right to cancel the service at any time per the service manager and GM detailed in the document attached

  Business Response

  Date: 08/13/2024

  We apologize for the
  lack of communication while our General Manager was on PTO. We are glad to hear
  you all were able to connect and fix the issue on your account. We thank you
  for being a great customer for Cintas and trusting us with your business!

  Customer Answer

  Date: 08/13/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ********* **
  

• Initial Complaint

  Date:08/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took over ownership of **** ***** (***** ********** ***** ***** *** ****** **) in January 2024. The previous owners had a contract with Cintas for services and when I took over ownership, a representative from Cintas came to the studio and told me that they could continue service. The representative performed a service in the studio (swapping out a floor mat) and had me sign on a handheld device. My understanding was the signature was for services rendered. It turns out, I had signed a new contract to which I was not privy and never reviewed. I contacted Cintas and they said that I was obligated for 3 years and I could buy out of the contract.
  Cintas' business practices are questionable. When I call customer service to get assistance, to pay a bill, to speak with anyone, I get the run around and told, "someone will call me". I have yet to have any issues resolved, including being able to pay my bill.
  The resolution I am looking for is to pay my bill and cancel my contract without needing to buy out.

  Business Response

  Date: 08/15/2024

  ***** and the Cintas team discussed the issues listed in the original compliant. After looking into the nature of the new agreement, we discovered that the agreement was a standard paper agreement, not one from the handheld device. ***** expressed her concerns that she was unclear on what she was signing for. We agreed to honor the original agreement that the previous owner signed. This agreement has since expired. Due to the expiration of the original agreement, Cintas has agreed to stop services at no cost to Yoga Shala. Cintas will be picking up their products at the date of next service. In the future, ***** will be reaching out to discusses services with Cintas that better fit her studio's aesthetic.

  Customer Answer

  Date: 08/16/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I want to make it very clear that I was deceived and this is not a matter of me not knowing what I was signing for. The representative from Cintas that came to my studio had swapped out a rug and proceeded to ask for me to sign, I was under the impression this was for "services" rendered as he had just performed a service. It turns out, he had me unknowingly sign a 3 year contract.

  This needs to be addressed and made very clear and not dismissed as the customer being confused. The customer was deceived. In speaking with Jacob at Cintas, we agreed that this was something that needed to be corrected with the employee.

  Please correct the remarks and I will proceed to accept the resolution.

  
  
  Regards,
  
  
  
  ***** *****
  
  

  Business Response

  Date: 08/26/2024

  Cintas has closed this account.

  Customer Answer

  Date: 10/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** *****

  Problem:
  This is a second complaint I am filing against Cintas Corporation. July 2024 I had spoken with Jacob L****** about canceling my contract as it was deceitfully given to me at the transition of ownership of my business. Jacob agreed to canceling my contract and yet, I am being sent invoices still. August 2024 a Cintas Rep showed up at my business, performed a service I did not request nor approve, and had someone who is not authorized sign off on the work. September 2024 a Cintas Rep showed up and I was present and requested that they not perform any service. The rep ignored my request, proceeded, and then asked me to sign off on the work. I did not sign off on the work as I did not request or approve of it and my contract was supposed to be cancelled. I feel harassed by Cintas and they are disrupting my business as well as putting my staff in compromising positions.
  
  
  Desired Resolution:
  Billing Adjustment
  
  

  Business Response

  Date: 10/25/2024

  Good Evening,
  
   
  
  My name is Jacob L*****. I am the General Manager for Cintas in ********* **.
  
  I have been attempting to respond to the compliant # ********.
  
  The code provide in the email does not work as the response was marked as unresolved.
  
   
  
  I would like to update my response to include the following.
  
   
  
  “I have called ***** **** several times and left voice mails without a response.
  
  I have confirmed that her account has been closed with no balance.
  
  We will not be contacting ***** ***** unless she reaches out to us.”
  
   
  
  Thank you for your time.
  
   
  
  Jacob L***** | Branch Manager
  
  Cintas Corporation
  
  office: ###-###-#### | cell: ###-###-####
  
  **** ****** **** ********* ** *****
  
  ****************** 

• Initial Complaint

  Date:08/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint involves a contract that was signed by the previous business owner with Cintas. The original contract was signed on 08/09/2022 by the owner of ***** **** ******** ***, DBA ******* ***********. My company, *** ****** ******* ***. bought the business on 06/02/2023 and we decided to keep the name DBA ******* ***********. We inherited this contract unbeknownst to us as it was not listed in our legal purchase contract. The service provided is for towel laundering and weekly delivery of clean towels for our fitness studio. As new business owners, we took over a business that was not profiting at the time and it was up to us to make the needed changes to succeed. We currently do not have the budget for this service, we do not need this service and we do not want this service. However, Cintas representatives have said that the contract carries over to any new business owners, even though we did not authorize it "because we kept the business name." We were informed that it will cost us $13,740.00 to get out of the remainder of the 60 month contract. After several pleas to cancel this contract, stating we cannot afford it, they offered a small reduction in cost, but we continue to have to pay over $530.00 per month. On top of financially hurting our small business, the service offered does not even meet our demands or requirements. The towels delivered are continually stained with black and brown oil stains, often contain wood like chip debris, sometimes they are still wet, or they have the smell of gasoline or oil. We have complained about the poor quality of service and unusable towels, but the problem has not been resolved. As the new owner of this small business that is run by my wife and myself, I do not feel I should be stuck in a contract that I did not sign, I did not authorize and I do not agree with. I feel that this company uses deceptive and coercive tactics to hold it's client's as financial hostages by using threats of legal recourse.

  Customer Answer

  Date: 08/07/2024

  
  8/6/24-consumer called to give that the complaint 
  has since been resolved and therefore would like to 
  
  updater BBB with that information

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an account with cintas for uniforms for our employees from the begging they never came weekly yet kept billing us weekly. Some uniforms when they came were brought back with stains and dirty. No matter that we told the account rep when he actually showed up nothing changed. We paused the account in March due to the bussiness being closed due to me being hospitalized. Service was restarted in April but the rep only showed up once in April and once I may yet we were billed twice in April and may. Despite that we paid the total due till may 31st even though for some of the dates charged services were not rendered. They have not serviced our account since May. We called in July 7th paid the total due and told them to close the account. We have called and spoken to someone on 3 separate ocassions to notify them that we paid the total due, want the account closed and do not want to receive anymore bills for services not rendered. All three times we were told they would send a message to our account rep to let him know to close our account. He never called, we have not been able to get in contact with him we just get his voice mail. He just sent us an email stating that they will restart service this Friday!!! What does this company not understand that we do not want their services and will not pay anymore bills for services not rendered.

  Business Response

  Date: 08/09/2024

  I have attempted several times to reach out to ***** but have not received a response,  which led to me going out to visit the customer today.
  
  ***** was not there but her
  husband ****** was who I was able to speak with.
  
  ****** stated that he wants
  to keep Cintas but ultimately it is up to his wife and that she wants to
  cancel.
  
  We spoke about what
  transpired with his motorcycle crash and how that impacted their business
  relationship with Cintas and that I want to be a part of the solution so we can
  move forward amicably.
  
  I left my business card with
  ****** and asked him to please communicate with ***** that I was here and
  looking forward to hearing from her so we can come to a resolution.
  
  I am also reaching out to
  ***** via email today to let her know I was there and want to meet.
  
  I will continue to pursue
  this until we are able to come to terms.  
  
  

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

  I have attached all the emails my wife has sent Mr. B****, it is a flat out lie that my wife has been ignoring him as you can see.

  She told him he needs to contact via mail or email since with cintas unless you have something in writing to them it never happened.

   She also sent him the attached breach of contract notice, last week after those emails.  For the record I am in full agreement with my wife and am beyond mad that he has flat out lied in his statement saying that I said I wanted to stay with cintas and my wife is the one that wants to cancel.

  We are canceling due to breach of contract and bad service! I am furious that he has brought my accident into this when that has absolutely no reason why we want nothing more to do with this company. 
  

  It is beyond me how he can lie about what was said in my office and attempt to put my wife in a bad light when all he has tried to do is contact via means where there is no proof of what is said.
  

  The lack of professionalism in the people from the bottom all the way to the top with cintas is beyond my comprehension! 

  
  
  Regards,
  
  
  
  ****** *******
  
  

  Business Response

  Date: 08/23/2024

  We have tried on multiple occasions to come
  to an amicable resolution with ********* *****. We have not had a reply back from the email sent or any attempts to communicate,
  however I have received the original certified letter a second time and they
  have shipped their garments to the plant which are in my office.

  Unfortunately, at this juncture
  the customer is refusing to communicate with us to find common ground. We
  believe that their complaints do not hold merit.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to ask that CINTAS kindly discontinue our service with no further mat service or charges beyond this month. When we contacted Cintas for mat service it was never mentioned by the service rep who signed us up that there is a five year agreement. To be honest I had no idea that I was even signing a contract as there was no explanation of that from the rep and everything was handled digitally since it was in the throes of the pandemic. The five year term is hidden in small print in an obscure portion of the digital document. Cintas has since reduced the amount of mats that we get each month and what we are getting now is not worth what we are paying. We feel lthat we were taken advantage of during the a very difficult time for all small businesses. As a very small business our budget is tiny and we are hoping that they will do the honorable thing here.

  Business Response

  Date: 08/01/2024

  After
  speaking to the customer, we have come to an agreement that they will clear up
  their past due amount on their account and once payment is received, we will
  cancel the account and part ways.

• Initial Complaint

  Date:07/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Cintas salesman tricked a person who was not the owner, representative, or even an employee of my business into signing a five year contract by telling him to put the restaurant name on an ****. At no point did he provide or acknowledge there being a contract before or after. That is until I found a bill months later and called Cintas to ask what it was about. They said we had a contract and that a service manager would call me back. Months later no one from Cintas has communicated with me and now I’m being threatened that they will sue me for an outlandish amount of money that I owe for this made up fraudulent contract. I called Cintas and again they told me someone would call me back because they did not have any information. How is that possible? And obviously, no one has called me back. Big corporation trying to scam and close down a small, barely surviving Hispanic restaurant. Worst thing is that I have spoken to two other business owners in the same area and they both have similar experiences. It’s like they are targeting people who do not read English fluently.

  Business Response

  Date: 08/02/2024

  We have met with ****** ****** and have agreed that her former manager presented himself as the general manager with the authority to sign up for the Cintas service.  Cintas and ****** are working together to find a mutually beneficial solution.
  
  
  Vince M******* | Branch Manager
  Cintas Corporation
  office ###-###-#### | fax ###-###-####
  **** ***** *** * ********* ***** *****
  ******************** | cintas.com
  

• Initial Complaint

  Date:07/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business used Cintas services and paid monthly. When the services was no longer wanted. Cintas decided to charge over $3600 and demand a full payment or it will be reported to the credit bureau. We have not been able to get in contact with anyone within the business or any representative for the business for explanation for this claim. We want answers and Cintas refuse to give any explanation on why we're being over charged. I advised any small business to stay away from this company.

  Customer Answer

  Date: 07/26/2024

  ****** * .

  **** ****** ****** ** 
  
  

  ******** ******* *****

  Business Response

  Date: 08/09/2024

  J***** Z********* met with ****** about the issue. ****** agreed to remove the complaint from the BBB site if we stopped collection efforts. We have informed *** to stop collection efforts. We are waiting to hear back from ****** about taking down the complaint. 

  Business Response

  Date: 09/23/2024

  This account has been closed and the issue with the resolution has been discussed internally.  I apologize for the misuse of the BBB.

  Customer Answer

  Date: 09/24/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ** **