Business Profile

Uniforms

Cintas Corporation

Headquarters

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Complaints

This profile includes complaints for Cintas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

241 total complaints in the last 3 years.
85 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our company started working with Cintas in March 2019. We were dissatisfied with Cintas' service for quite some time.
* We were charged repeatedly for anti-fatigue mats which were NEVER delivered to us, as we own our mats.

* We were charged many times for two "active scraper mats" when we never received or used more than one.

* Then we discovered that for more than one year we had been charged for items never delivered to us with EVERY SINGLE Cintas delivery.

* When we pointed out these issues, the Sales Manager told us that Cintas would give our company two "zeroed out invoices", along with a credit for all the items not delivered that we had been charged for. This never happened. We got one zeroed out invoice. We lost trust in Cintas as a result of all these issues.

* To top it all off, in January 2023, our Cintas delivery guy tried to get us to "renew our contract". We told him we never signed a contract. His manager then sent over a "contract" from 3/12/2019. But the "contract" was not signed by anyone who works at our company.

* The signature page indicates that the "contract" was *********** on 3/12/19 at exactly the same moment, 1:05 PM, by both Cintas' sales representative, and our Facilities Manager. The signature in question is not his name and bears no resemblance to his. He did not sign the contract.

* We let Cintas know were done with them, but they refused to stop delivering to our facility.

* It is our belief that Cintas knowingly forged an electronic signature from our company.

* At best, these are unethical, bad faith business practices. Cintas never made the billing or service issues right. At worst, this a form of fraud and misrepresentation. Looking for recourse, I see on the BBB site that there are HUNDREDS of similar complaints.

* Now Cintas is threatening to sue us for a $3094 "contract buy out" fee! We are refusing to pay the "contract buy out fee" and they plan to sue. Insane!
Business Response
Date: 07/30/2024
After reviewing the account, we saw that the
standard mats were switched out for traffic mats however the standard mats were
not removed from billing. We agreed to zero out two invoices once this error
was noticed and that was done on April 25 and May 9. After speaking we have
agreed to cancel the account and part ways.
Customer Answer
Date: 07/31/2024
Better Business Bureau:

I received a call from a Manager at Cintas who apologized, canceled the collections agency's involvement, and withdrew the demand for a "contract buy out" fee. The response made by the business in reference to complaint ID ******** is appreciated and satisfactory to our company.

Regards,

**** *****
Initial Complaint
Date:07/15/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2022 a salesman for Cintas visited our store. He made all sorts of claims about the business and made everything sound really good. We decided to give it a try solely based on one thing that he told us. "If at any point you are not happy with your service you can cancel because that is a breach of contract on our part". With that in mind we entered a 60 month contract. At this point we just need to cut costs and so I decided that I am not happy with the service (this is exactly what he told us we could do). We have been told now that we can not cancel service and that we are stuck to pay for the remainder of the contract.
Business Response
Date: 07/18/2024
I spoke with **** ***** on 7/17. *** ***** and I originally discussed his account in June 2023 when he wanted to make some program changes at his two accounts - ******** ********* and *** *** * **. We amicably worked out his scope of service requests and all was good until the recent request to terminate services.
As I understand it *** ***** and the owner decided they no longer wanted to continue Cintas services and **** discussed the request with our Service Manager, Ron H********. Ron told *** ***** that he had approximately 2+ years remaining on his service agreement. At this time *** ***** called the BBB.
Since I had previously discussed our services with *** ***** last year I decided to email him to request a time to discuss his concerns. He was kind enough to call me and we were able to discuss his accounts. The core of the matter is that *** ***** contends he was unaware of the length of the term of service and his obligations therein per the contract. He stated that he is happy with the service but was under the impression that he could "discontinue at any time in the event he is unhappy".
We discussed his changing needs and agreed to terminate the agreement prior to its expiration. I plan to follow up with *** ***** prior to his next scheduled services to work out any details. I'm out of office this week and he's out next week.
Thank you,
Michael C***/Branch Manager/Cintas/****************
Initial Complaint
Date:07/10/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been overbilled on a final invoice. The attached PDF shows that I was charged for King Bath Towels that were never delivered. I have made multiple calls to support to get the invoice corrected and it has not been changed. Today 7/10/24 I called support again and was told that they would contact the local office, the same thing I have been told multiple times. When I requested something in writing, the person said they "didn't do that" I was told there was no way that they could reissue a corrected invoice, that I could either pay it and dispute for a credit, or not pay it and they are supposed to issue a credit once they see my dispute. I get the feeling this is going to be reported as an unpaid bill by this unethical business.
Business Response
Date: 07/22/2024
A resolution was reached with the customer and credit was issued.
Customer Answer
Date: 07/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *********
Initial Complaint
Date:06/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the owner of Paul’s Tarpaulins and Merchandise, Inc., also known as PTM, Inc. Our company has worked with Cintas since 2016. We have experienced numerous issues since the beginning, but the ongoing issues we are facing now are becoming extremely disruptive to our business. At this point, we are having to dedicate too much time and effort to resolve issues that should be nonexistent. We continuously receive garments that are stained or damaged; garments get lost by Cintas and often our employees do not have enough uniforms for the week; we receive garments that do not belong to us; we are charged for repairing garments damaged by Cintas; and we are charged for normal wear and tear repair. Cintas has continuously failed to uphold quality rental services as guaranteed in our service agreement and is in breach of contract. We have attempted to resolve these issues but there is high turnover for both managers and drivers which makes resolving issues futile. On 6/4/24, we sent a 30 day cancellation notice to Cintas for not fulfilling their quality guarantee. Joshua Prado and Alejandro Gonzalez ignored our request of cancellation and instead proposed action steps to improve service going forward. Since then, the issues are still ongoing and have not been resolved and the proposed action steps were proven unsuccessful. These issues along with photos were sent to Cintas. Their response on 6/19/24 was offering a buyout of the remaining service agreement. On 6/21/24 we received multiple damaged garments along with garments that did not belong to our company. We notified Cintas and provided photos. They have failed to respond to our complaint. Since these issues are due to Cintas failure to uphold their quality rental service guarantee, we are demanding the immediate termination of our agreement with no buyout requirement. This is our final appeal for Cintas to resolve this matter without having our company seeking legal counsel to enforce our rights under the contract.
Business Response
Date: 07/02/2024
Alice Kim was unable to meet
with the GM in person, but they discussed that we would be terminating their agreement at this site. We will remain available to provide
any additional assistance.
Business Response
Date: 08/12/2024
This account has been closed.
Customer Answer
Date: 08/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 21906602, and find that this resolution is satisfactory to me.

Regards,

Alice Kim
Initial Complaint
Date:06/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a small business owner (Daycare) I use Cintas to supply paper towels, toilet paper, sanitizer, detergent etc. I have been having service and delivery problems on and off for at least 6 months. The main issues being that they are unable to provide me with contracted items such as sanitizer, dispensers that work, detergent etc. When I speak to the driver he lets me know that items are not on his truck because of low supply that he will do his best to get products, batteries for dispensers, sanitizer etc as fast as possible. They also recently increased prices. I decided I was going to have to find an alternative solution to my needs. I am a licensed ChildCare through ***, I can not go without paper towels, toilet paper, soap, sanitizer etc. I reached out to Cintas letting them know I would like to cancel my services, I had been in constant communication with the driver each week letting him know how frustrated I was. Once I reached out to Cintas Regional Manager, Robert A*******, to let him know I wanted to cancel services he repeated several times that would would make everything right moving forward. I let him know that I have been told that in the past and I just wanted to cancel my services. He then told me that I was unable to cancel my services until 2028 because my contract had automatically renewed for 5 years! He said I am locked into a minimum order of $92.92 a week until 2028. I am being bullied into being a customer, I had no idea that a contract would or could be automatically renewed for 5 years. I also contacted the Corporate office of Cintas and was told they could not help me, I would have to speak with the regional Manager, Robert A*******. The resolve I am looking for is for Cintas to release me of the deceptive, scam of a contract they are holding me to.
Business Response
Date: 07/18/2024
General Manager met with ***** and
her director, *******, yesterday 7/17/24. . Service has been going well and there are no
current outstanding issues. We agreed to continue service moving forward with
the products currently on their invoice, as all these products are necessary to
run their business. ***** has my direct contact information in case she needs
anything. Regards.
Initial Complaint
Date:06/25/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They auto renewed a contract that was signed in 2019 by a person who was not authorized to sign contracts for our company. They have been charging us for a weekly uniform that has not been used in two and a half years after repeatedly told to discontinue service.
Business Response
Date: 07/08/2024
*** ******* sent in a letter received on 6/25/24
requesting to cancel services on 8/1/24. I immediately called *** ******* to
discuss the letter and offer a resolution to the perceived incorrect charges. I
explained that we were never told to remove the employee from the billing in question but offered to work with her to resolve the situation. In addition,
the employee that signed the agreement is an Office Manager and an agent of the
Company. The Account Manager has visited this site multiple times over the past year and we have a Service Rep that is on site every week. There have been no service issues or requests to stop the employee in question. Moreover, the GM was with the Account Manager for a visit on 5/2/24 when no issues were brought to our attention. *** ******* took my name and information and told me that I would deal
with her lawyer. I have attached the letter that I sent to *** ******* on
6/25/24 in response to her letter and my phone conversation with her.
Customer Answer
Date: 07/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** *******
Customer Answer
Date: 07/15/2024
Cintas has raised pricing constantly from last contract signed in 2019 without notificaton.
> Cintas was asked several times by Spencer to take all of **** ******* uniforms and I myself asked a few times and it never got done. I was also told that we did not get charged for the hand soap and the shop rags. We have had several of our guys not get their uniforms back and have had to wear personal clothes to work in. If we turn in any piece of clothing that needs to be fixed we have seen it take 2 months and sometimes we do not get it back until we say something.
Cintas renewed contract without signature or authorization

Business Response
Date: 07/16/2024
We have a representative on-site each week and there have been no issues or requests brought to our attention. In addition, we have an Account Manager that has visited the site multiple times over the past year with no service concerns. We are more than happy to discuss these concerns and resolve anything with the customer.
Initial Complaint
Date:06/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cintas started service at our gas stations without an authorized signature from our company.

As evidenced by our three letters that we sent via certified mail and attached for reference, Cintas continued to send invoices without servicing our stores despite us repeatedly telling them they were never authorized to service our stores and stop all service immediately.

Even after our employees were instructed to ban cintas employees from entering our locations, Cintas still sent invoices as if they were servicing our store. To sum it up, we never entered into a contract with Cintas, we don't want their products, and they continue to fraudulently send us bills when they have not even been to the store locations. Therefore, we are asking them to stop sending their bills and refund us for the amounts paid.
Business Response
Date: 07/22/2024
This account has been closed and there is no past due balance owed.
Initial Complaint
Date:06/15/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: Dec 14, 2023
Amount of money paid to the business: $1,859.54
What the business committed to provide: Pipe repair and FDC testing
Nature of the dispute: Cintas provided an initial quote to perform a job for $1,100, which was accepted. When Cintas performed the job, a second quote for $1,800 was provided. Given the much higher amount, I checked with Cintas what this second quote was supposed to covered, to what Cintas replied in writing "Pipe repair and FDC testing". Given that this aligned with the nature of the job for which the HOA hired Cintas for, we agreed on the final $1,800 amount. Cintas then starting claiming a few months later that the HOA also owes the first quote, and Cintas hired a collections company which threatened to "file a willful derogatory no pay and credit reporting" against the HOA officers.

Kyle J****** | General Manager

Cintas Corporation

office ###-###-#### | fax ###-###-####

**** ** ******* ** **** * ********** ** *****

********************

Whether the business has tried to resolve the problem: No, the business continues to pursue payment despite written evidence from Cintas employees confirming total amount dues is not what they claim now.
Account: *****
Business Response
Date: 07/05/2024
For this customer, there were 2 separate invoices. One was to initially come on site to complete a hydrostatic test of the fire department connect (FDC). When we tested the FDC, it failed, and required a replacement of the piping for the FDC. We provided that customer a separate proposal, which was accepted, and we returned to perform the replacement of the piping. After the piping was replaced, we again performed a hydrostatic test of the piping to ensure that our repair would get the customer back into compliance. That 2nd test was included in the repair proposal which the customer then refused to pay. The testing that was completed during our 2nd trip was simply to verify that our repair rectified the situation, however, the customer thought we were double billing them. I went over this with the customer in detail and they still refused to pay. After 3+ months of going unpaid, we sent this customer to collections and wrote off the invoice.
Customer Answer
Date: 07/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
The Business confirmed, in writing, that the second proposal would be for work superseding the first proposal. I had attached this email from the business in my initial submission. It's important to note that I only accepted the work from this company when they confirmed in writing what the scope was supposed to be. It appears that they are trying to put their miscommunication on my as a customer.
In addition, the business is stating that they "wrote off" the invoice, yet they sent it to Collections. Given that Collections is threatening filing a derogatory claim against the HOA officers' credit profile, this is insufficient. This is terribly concerning to me and all HOA officers.
To note, this company gained our business because they confirmed in writing that the price for a work order would be X, only to find later that is more than X (and we are already locked in). I offered this company to come back and undo whatever work they did that they claim there is an outstanding bill. They refused. Had I known what the final price this company was going to charge, I would have gone with a different service provider, but it appears this company tried to gain business by misleading our HOA.

Regards,

***** ********

Customer Answer
Date: 08/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ********
Complaint ID ******** has now been resolved to our satisfaction. Can BBB reflect this update please?
Initial Complaint
Date:06/12/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Misled by salesman and never received initial order in a timely manner, yet Cintas has billed me as if I had received all items.
Business Response
Date: 06/28/2024
We are sending
******** revised pricing for monthly service with reduced items and feel
confident that we will continue with our business relationship.
Initial Complaint
Date:05/31/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the new owner of the Restaurant ******** *** ** In ********** **.
Cinta's employee trick my employee to sign a "change of ownership form".
Truth is, she made him sign a service agreement. she provided false and misleading information.
I didn't request any service from Cintas. Service manager, Kenneth R******* went to my establishment to try to convince me to have the service. He was unethical and unprofessional trying to push me by intimidating me (he said he was going to take legal actions). All I want is them to leave me alone. I called multiple times the ****** office, but they are giving me a hard time. My employee is not an authorized person to sign on my behalf. Please respect my decision that I don't want any service from Cintas and leave me alone.
Business Response
Date: 06/05/2024
Cintas GM met with
this customer and we have agreed to amicably part ways. After receiving
confirmation that there is no active agreement, this complaint will be
rescinded.
Customer Answer
Date: 06/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*** ******

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Cintas Corporation is NOT a BBB Accredited Business.