Reviews

This profile includes reviews for Cintas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cintas Corporation has 403 locations, listed below.

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  Cintas Corporation

  6800 Cintas Blvd. Mason, OH 45040

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  Cintas Corporation

  10 Gill St Ste G Woburn, MA 01801-1721

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  Cintas Uniform Services

  30 Charterhouse Cr. London, ON N5W 5V5

  
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  Cintas Corporation

  1410 Forest Dr Ste 22 Annapolis, MD 21403-1446

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  Cintas Corporation

  1235 - 23 Avenue SE Calgary, AB T3G 5S5

Review Details

• Review fromJake R

  Date: 08/29/2024

  1 star
  Read contract VERY carefully and I suggest do not sign. The sales team told us it was a one year contract. Should have read the contract more carefully when signed but it was a 4 year contract. we are now stuck paying for an extra 3 years. It is terrible business practice to lie to customers about what the contract says when you are signing it but I did make the mistake of not reading carefully and unfortunately stuck with a 4 year contract now, which they say is always the minimum.

• Review fromBambi G

  Date: 08/21/2024

  1 star
  Very undependable,,, Four customer service,,, The most expensive hands down. Do not sign a contract.

• Review fromSusan H

  Date: 08/20/2024

  1 star
  Customer service is terrible. The sales representative told my contract staffer she had to sign to get winter carpets for our shop location. They never mention the length of the contract (5 years). He told us if we were not happy we could cancel at anytime. That is simply not true. We ordered these for winter carpets for a retail store so customers would not slip. We don't need summer carpets (we signed for a 12-month contract not 5 months which is what is needed). When they continued to deliver carpets in the summer, we asked the to pause to the winter months only. We told them this was an error/misunderstanding. We reminded them they told us we could cancel at anytime (cited in other complaints below). They would not change the contract and cited the 5-year contract. They said it would cost $1500 to get out of the contract. I asked it we could just change it to winter carpets for 5 years. They would only reduce the number of carpets we get every month. It should be noted we are NOT using the summer carpets at all and putting them in storage until they come and replace them again and again and again. Customer service rep said that is my problem. This is a waste of their time and our money. I have three stores and could use winter carpets to fulfill what my contract terms for number of months we pay them. I told that was told it's not an option to transfer our contract to other locations - but i could use them for other services like cleaning supplies (not needed). If I treated my customers like this, we would have very few. Why do they get away with this? Where is the accountability? I asked to speak to someone senior that could make decisions and got a customers service manager that was immovable.

• Review fromTrey E

  Date: 08/19/2024

  1 star
  I would leave 0 stars if I could. The company is terrible and a scam. They will charge for things you never received and will keep raising prices every year. Stay away.

• Review fromJenna L

  Date: 08/01/2024

  3 stars
  OUR DRIVER IS EXCEPTIONAL. ALWAYS WILING TO HELP FIX AND TAKE CARE OF ANY ISSUES THAT COME UP. IT WAS A SLOW START WHEN WE FRST SIGNED ON BUT NOW WE ARE HAPPY WITH THE SERVICE.

• Review fromTrish E

  Date: 07/31/2024

  1 star
  I hate to give them even a single star! We have been with them for many years and two weeks ago, I was handed an "official" notice of an increase of "approximately" $15.14. When asked to sign (over and over) by the driver, I kept refusing and asking to see the breakdown of this increase. I was told that there was none. I said I would call customer service and was told they would not know anything. I then said I would call the signer of the notice, Mihir G***, and was told that he would not be able to help or answer any questions. After refusing to sign yet again, I was finally given the number of my account manager who, although professional, did not understand why I am so upset. When he sent over the breakdown for my account, I found out the "approximate $15.14" increase was double for my account since I am serviced biweekly. This is over 20% increase and is not warranted in this economy, I refused to pay. Instead of letting us out of the contract, my account manager told me that I would not have to pay the increase or terminate and pay them almost $6,000 for early termination. Well, after the unprofessional way this was handled, I want out of this contract so I can go to a REPUTABLE company. While CPI increases are expected, (not over 20%), the way this was handled felt underhanded and sneaky. How could only one person in a company know of a "supposed" company wide increase and why would I be denied contact with customer service and the signer of the letter? I am sorry but this feels like someone is trying to increase their contract amounts. Since I am in a contract, I am stuck with Cintas. I will be watching over every service and will make sure everything is at least 100% every time. I will no longer let forgotten products and subpar materials slide. Please take this as a warning, Cintas is sneaky and underhanded....you have been warned.

• Review fromWilliam M

  Date: 07/30/2024

  1 star
  I don't want to give this company even one star. They have never gotten my uniforms right and I have gone multiple weeks without work clothes because they don't do their job!

• Review fromChris M

  Date: 07/30/2024

  1 star
  If I could leave a negative start I would. We recently contacted Cintas about uniform rental. We never received a copy of a signed contract nor were told the contract length requirements and cancelation process because had we been we would not have signed up. Fast forward to now. Business is super slow and we have had to lay some workers off and are in the process of closing the business. I contacted Cintas about picking uniforms up and they refuse to. Stating we have a 5 year contract. I said buddy we have no employees or business you need to come get your stuff and we will pay what we owe for the time we have used your service. Still refusal to pickup. I don’t know what else to do. We are shutting the business down and I am not paying any more than what I have used them for. So I guess they will just sit in an empty building. Most are brand new never worn and could be turned around and reused but they are ok with threatening collections. Idk what they plan to collect in with a closed business. Advise everyone to steer clear and just buy you uniforms outright.

• Review fromJennifer S

  Date: 07/30/2024

  1 star
  This company is not the best when it comes to ethics and how to hold up a relationship. they also jus drop you like a dime and not give any reason why. They are just inappropriate with codes of conduct and that never looks good in a client's eyes.

• Review fromGrace N

  Date: 07/23/2024

  1 star
  I understand that you're experiencing several issues with our service. Specifically, there seems to be a lack of clarity regarding the contract length, misinformation about returning the service, disrespectful behavior from the driver, and delays in issue resolution by the local manager. Additionally, you've mentioned receiving bills for unnecessary product refills. I want to assure you that this is not the level of service we aim to provide, and I'd like to address these issues personally.