Reviews

This profile includes reviews for Red Roof Inns, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Red Roof Inns, Inc. has 499 locations, listed below.

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  Red Roof Inns, Inc.

  7815 Walton Pkwy New Albany, OH 43054-8482

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  Red Roof Inns, Inc.

  4530 W Broad St Columbus, OH 43228-1644

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  Red Roof Inns, Inc.

  2449 Brice Rd Reynoldsburg, OH 43068-3455

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  Red Roof Inns, Inc.

  5001 Renner rd Columbus, OH 43228

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  The Mariner Resort Cape Cod by The Red Collection

  573 Route 28 W Yarmouth, MA 02673

Review Details

• Review fromHenry Z

  Date: 10/25/2024

  1 star
  My hotel room was completely infested with stinkbugs. There were at least 8 bugs flying around the room and landing on the bed. I barely lasted an hour before I canceled my stay. After I requested a refund, it took them days for Guest Relations get back to me and offer a refund LESS THAN 50% of my original payment despite their room being too unsanitary to stay for even 1 night. When I requested a full refund, they ghosted me.

• Review fromCelina S

  Date: 10/14/2024

  1 star
  They have roaches don't get a room here and they don't give a crap.

• Review fromDoris S

  Date: 10/10/2024

  1 star
  *************, *********** should be closed. Dirty, *****

• Review fromBarb D

  Date: 09/30/2024

  1 star
  Terrible. Do not stay here. Bed bugs. We had a room rented with all our stuff in it. They rented our room to someone else. We came back to the room, opened the door and people(men) were sleeping in our beds. We were yelling at them. They were yelling at us. We’re lucky we didn’t get shot dead. We had all our stuff thrown out in garbage bags. No call nothing. Our van was still parked in front of the door. The customer service and maybe the language barrier might be a problem. After the mix up they gave us a room without a toilet seat on the toilet. We left there and went across the street to holiday inn

• Review fromKa M

  Date: 09/28/2024

  1 star
  Was fraudulently charged for the use of a room safe. Charge is automatic for anyone staying there. They deduct it from your $50 deposit automatically. You are supposed to know that you have to tell them that you did NOT use the safe. They did not ask me either way. I was able to get them to credit my card back for those but how many people who dont closely monitor their credit cards have been taken by this? Apparently a corporate directive. Beware!!

• Review fromTracy T

  Date: 09/21/2024

  1 star
  Rochester-********* NY I don't usually complain, but this is more than I can take. Rude people including reception, ************* sticky, pillows thin with lumps, can't get to reception/lobby or rooms without breathing clouds of smoke in this "100% smoke free property", dumpster trash smells greet you all around property from neighboring businesses, dead bugs on floor, iron covered in melted plastic & leaked on floor, said they would bring me 1 when they went out to turn lights on for the night, but never did, room phone doesn't work so had to keep walking the length of 2 buildings to get to reception to get help, dd cleaned up leak from iron with towel. Only 2 towels, 2 wash cloths & 1 hand towel in room. Reception REFUSED to replace it!!! They said at 6 pm housekeeping is locked & they cant get anything until 730 am. Guess I use hand towel to dry off after shower. If your child vomits on bed guess you sleep in it til housekeeping the next day! I see they have replies to the MANY MANY NEGATIVE REVIEWS, but not once do I see that they offer to do anything to make it right. Wish there were other options but this was the only one in the area for this weekend. I booked a month ago. Stay home, DO NOT come here

• Review fromAshley F

  Date: 08/26/2024

  1 star
  I'll never book a room here again. The bed sheets were stained, the staff was not friendly or helpful, the bathroom was ungodly... Disgusting! There wasn't even a door k*** on the door! Plus more problems. Very unsatisfied! Very disappointed!????????

• Review fromLori P

  Date: 08/22/2024

  1 star
  I booked a stay for two weeks in this hotel as Im waiting for my house to close. I had no choice but to rent a hotel I have never been treated so badly in my life by the staff. No one seems to know whats going on. I have pets in my room so they wont come in and clean, which is fine but they will not provide me with any sheets towels, comforters I have to beg for a roll of toilet paper and the man at the desk told me to go to the store and get my own, unbelievable

• Review fromAlexandra P

  Date: 08/19/2024

  1 star

  Alexandra P

  Date: 08/19/2024

  I stayed at this reddit roof inn to go the zoo it was apart of the zoo package and it was nasty coroaches and the place a was mess not including the cops carrying women for prostitution I had my 7 or old daughter with me this was very dissatisfied with the place and services that was provided please don't stay at this hotel. I have pictures i would like to post as well

  Red Roof Inns, Inc.

  Date: 08/20/2024

  hello,if you had any issues with the stay you need to tell the front desk when you are at the hotel so we can look into it. not after the claims you are making are false as wehave pest control here monthly for inspections.

• Review fromMidgie C

  Date: 08/16/2024

  1 star
  Worst manager everrude beyond belief! Avoid staying here if you want to enjoy your vacation because dealing with *****, the manager, will ruin it.We booked two connecting rooms, but one of the air conditioners was broken. The manager claimed it would take days to fix and dry the carpet, so we had to settle for just one air conditioner for both rooms during a hot summer. On our last night, I spoke with a front desk staff member, mentioning how uncomfortable it was to have only one air conditioner for two rooms. He immediately arranged for the air conditioner to be replaced while we were out for dinner. This option could have been offered by the manager on day one, but instead, she insisted it would take days to fix.I requested a late checkout for one of the rooms, asking for noon instead of 11 a.m., given the inconvenience we endured for five days with a warm room. The manager refused, accusing me of changing my story about agreeing to have just one air conditioner, and then walked away. She never mentioned the possibility of replacing the air conditioner the next day. She lied when she said it would take days to fix.