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National Automotive Experts/ NAE/NWAN ( A Portfolio Company)Reviews
This profile includes reviews for National Automotive Experts/ NAE/NWAN ( A Portfolio Company)'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 140 Customer Reviews
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Review fromBridget J
Date: 07/12/2024
5 starsBridget J
Date: 07/12/2024
Shannon was great, empathetic, patient, and willing to help explain the process. She went out of her way to get me into contact with the appropriate individuals at my dealership, and she followed up as she said she would. Customer service is terrible just about everywhere, and this was such a refreshing experience. Thank you!
National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 07/15/2024
Thanks for the awesome review, ******** We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again. Regards, ******* *******Review fromAmber T
Date: 07/12/2024
1 starAmber T
Date: 07/12/2024
Zero Stars. My repair had nothing to do with oil changes. It was Rear Hub Assembly. They denied due to one oil change being over 3500 miles despite the dealership telling me oil changes needed to be within 5000 miles. Not worth the paper it was printed on. DONT WASTE YOUR MONEY.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 07/15/2024
We appreciate your feedback and apologize for the circumstances that prompted your reaction. We understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are as listed on the contract, and claims are reviewed in accordance with the contract. Per your contract, “You may have the required maintenance procedures performed by a Repair Facility that You choose. However, if You choose to have the maintenance performed by a Repair Facility other than the Selling Dealer, you must call the Administrator in advance of each, and every service not performed by the Selling Dealer. Failure to do so will result in denial of coverage under this Contract”. Warranty Forever is complimentary program offered by your selling dealership, with no cost to the policy holder. We would be more than happy to review any additional maintenance records that you have. Please contact us at ************ or email any additional records to ***************Review fromAndrea T
Date: 07/03/2024
1 starAndrea T
Date: 07/03/2024
They will find any excuse to get out of paying for your car repair. They make up rules as they go and is a pointless extended warranty company to have. They denied a claim of ours at first because they said we waited too long to get an oil change, then once we provided receipts that we got an oil change on schedule, they denied it again saying that we did not ask for permission prior to getting an outside oil change. This provision was never explained to us and it seems predatory. DONT USE THIS WARRANTY SERVICENational Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 07/08/2024
We appreciate your feedback and apologize for the circumstances that prompted your reaction. We understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are as listed on the contract, and claims are reviewed in accordance with the contract. Per your contract, “You may have the required maintenance procedures performed by a Repair Facility that You choose. However, if You choose to have the maintenance performed by a Repair Facility other than the Selling Dealer, you must call the Administrator in advance of each, and every service not performed by the Selling Dealer. Failure to do so will result in denial of coverage under this Contract”. Warranty Forever is complimentary program offered by your selling dealership, with no cost to the policy holder. We would be more than happy to review any additional maintenance records that you have. Please contact us a* ************ or email any additional records to ***************Review fromBen B
Date: 06/20/2024
5 starsBen B
Date: 06/20/2024
Great people and a great company they do what they say and very helpful. I could not have asked for a better warranty company. These people are very professional.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 06/24/2024
Thanks for the awesome review, Ben! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again. Regards, ****** ******Review fromSamantha W
Date: 05/09/2024
5 starsSamantha W
Date: 05/09/2024
The few times that I have contacted customer support they have been very professional and helped me in a timely manner. I was never on hold for a long Wait times and they were patient and friendly.
I want to send a shout out to Shannon ****** Contract Administrator in Strongsville who was very helpful with my inquiry. She was also able to email me some information to help further along my process. And I want to personally thank her for just being thoroughly informative and very quick on her response.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 05/14/2024
Hi ********, we want to thank you for sharing your positive experience. Your thoughts are important to us, but we are especially pleased when the feedback is favorable. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, ******** *****rReview fromLaReese M
Date: 05/09/2024
5 starsLaReese M
Date: 05/09/2024
I had the pleasure of working with Shannon...
I was very very satisfied.
She was very empathetic and she did everything she said she would!
She handled an issue that was 7 years old in minutes and I was very satisfied and most grateful!
Excellent service!National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 05/14/2024
Thanks for the awesome review, ******** We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again. Regards, ******** ******Review fromGarrett S
Date: 04/22/2024
5 starsGarrett S
Date: 04/22/2024
I worked with Kim **********, and she was amazing! Basically held my hand thru the process. Without her i would have been lost. I was having issues before i connected with her. She’s a keeper!National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 04/23/2024
Thank you so much for your kind words, ******** We really appreciate you taking the time out to share your experience with us. We look forward to working with you again in the future. Regards* ******* *********Review fromKathryn H
Date: 04/18/2024
5 starsKathryn H
Date: 04/18/2024
Cancellation department are great to work with Jermoy and I think her name was Alisha was very prompt in responding and got what I needed done very quickly when the dealer wouldn’t answer my calls
Thank you for helping me!!National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 04/23/2024
Thanks for the awesome review, ******** We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again. Regards, Jonathan ******Review fromJASON W
Date: 04/11/2024
1 starJASON W
Date: 04/11/2024
Do not buy this insurance. They do not pay. I filed a claim that was approved. They posted on my account that It was mailed and payed. I checked my mail for a whole 1 1/2 months and nothing. I finally called to check on it and they told me that they mailed it to the dealership lol. I called the dealership and they told me "That is weird, why would they mail it to us? We know nothing about that." I then called Nwan and was told "wait a month and a half and then we'll look into it." Yea Ok lol. As if I'm a child and dont know that all you have to do is cancel and re-issue. If they only knew what my day job was lol. Long story short, here I am leaving this review. Still no check and havent heard a word from them. I have to get it the hard way, but I'll get it, Obviously the other reviews are fake!National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 04/15/2024
We appreciate your feedback and apologize for the circumstances that prompted your reaction. We understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our Claims Department at *************Review fromGabrielle W
Date: 04/09/2024
1 starGabrielle W
Date: 04/09/2024
Horrible to work with and took forever to process my claim racking up interest while waiting and they couldn't even pay off the balance they wanted to leave me stuck with what was left. I bought gap coverage for a reason but apparently it's just a gimmick and not worth it. Absolutely ridiculous and don't recommend.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 04/15/2024
We appreciate your feedback and apologize for the circumstances that prompted your reaction. We understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our GAP Department at *************
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