Auto Service Contract Companies
National Automotive Experts/ NAE/NWAN ( A Portfolio Company)Reviews
This profile includes reviews for National Automotive Experts/ NAE/NWAN ( A Portfolio Company)'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 140 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromWilliam W
Date: 03/15/2024
5 starsWilliam W
Date: 03/15/2024
Very helpful and attentive to my situation. I really appreciate their professional responses and their help. I would recommend them to everyone.
National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 04/03/2024
Hi W******, Wow! I’m so blown away by your review. It made our day here at Portfolio. I'll be sure to share your experience with the people who assisted you. Regards, ******** ******Review fromA. H
Date: 03/15/2024
4 starsA. H
Date: 03/15/2024
All communication has been satisfactory. I have no complaints because all claims were processed in a timely manner.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 04/03/2024
Hi A, we want to thank you for sharing a positive rating. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, M****** *********Review fromLacey W
Date: 03/07/2024
5 starsLacey W
Date: 03/07/2024
This company was so easy to work with. Shannon was especially helpful when I was trying to figure things out. They gave me realistic timelines and were clear about what they needed from me. Turned a bad situation into a pretty painless experience.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 04/03/2024
Thanks for the awesome review, Lacey! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again. Regards, Jonathan C*****Review fromJOSEPH Y
Date: 02/27/2024
5 starsJOSEPH Y
Date: 02/27/2024
Jeromy was an excellent customer service representative. He helped me prepare the correct items for my claim and assisted me in preparing them for submission. I am a Senior, and he was very patient with me and made me feel comfortable making my claim. Compliment and reward him for being an asset to your company.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 03/06/2024
Thanks for the awesome review, ******! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again. Regards, Jonathan ******Review fromJames M
Date: 02/27/2024
5 starsJames M
Date: 02/27/2024
While I was hesitant to call NWAN regarding my Prius warranty, I was very pleased to reach such an incredibly nice customer service rep, named Shannon who could not have been more pleasing and competent at answering my questions. I have to admit that though I am 85 years old and my wife and I will likely pass before I ever need my warranty for my "Biden car", as my fellow military verterans like to call it, I am pleased to have purchased the Extreme Wrap warranty. They seem to have the best auto warranty and certainly have a keeper in Shannon who needs a raise, instead of a pat on the back.
In any regard, she needs to be training future representatives of your company as she understands human nature. I have to admit that this old man almost fell in love with her. Don't tell her mate or my wife. LOL.
Sorry to be so wordy but this woman needs recognition and I am a retired school teacher who tend to talk too much. Don't know where Strongville, Ohio is, but 85 years ago I was born in a town called Hicksville, Ohio.
Jim ******, husband of Anita ***** and a hick from Hicksville.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 03/06/2024
Thank you so much for your kind words, *****. We really appreciate you taking the time out to share your experience with us—and we agree, Shannon is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future. Regards, Jonathan ******Review frombrandon G
Date: 02/23/2024
5 starsbrandon G
Date: 02/23/2024
Very knowledgeable and helpful. Made the process easy and understandable.
Provided extra information on the dos and Donts to keep warranty active.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 03/06/2024
Hi *******, we appreciate you taking the time to share your positive experience. We pride ourselves on serving people and building trust, so we appreciate hearing that we are successful in our efforts. Thank you, Kevin *******Review fromMark S
Date: 02/21/2024
1 starMark S
Date: 02/21/2024
Very disappointed in this company. We purchased a GMC Yukon with a powertrain warranty supplied by our dealership through NAE. Lost in the paperwork during our purchase was that every service needed to be through the dealership or "pre-authorized". Every service was done in a timely fashion but because the driver of the vehicle wasn't aware that every service needed to be done at dealership or pre-authorized, she had service performed at our (reputable) local service shop where everything was well-documented. However, when our powertrain failed this month, the dealership informed us that the powertrain repair would not be covered under the warranty, despite us providing clear receipts and documentation of appropriate service intervals, etc. Although this seems to approach a violation of the Magnusson-Moss Act, when I called NAE there was no interest in providing coverage and I hit a dead end. I would 100% not recommend this company - I'm guessing that this is part of their business plan (let the detail of dealership service sneak through the cracks during purchase and then claim a violation of warranty contract if claim is made - again, the legality of this when considering federal law seems suspect).National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 03/06/2024
We appreciate your feedback and apologize for the circumstances that prompted your reaction. We understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are as listed on the contract, and claims are reviewed in accordance with the contract. Per your contract, “You may have the required maintenance procedures performed by a Repair Facility that You choose. However, if You choose to have the maintenance performed by a Repair Facility other than the Selling Dealer, you must call the Administrator in advance of each, and every service not performed by the Selling Dealer. Failure to do so will result in denial of coverage under this Contract”. Warranty Forever is complimentary program offered by your selling dealership, with no cost to the policy holder. We would be more than happy to review any additional maintenance records that you have. Please contact us at ************ or email any additional records to ***************Review fromGenevieve T
Date: 02/15/2024
5 starsGenevieve T
Date: 02/15/2024
Pleasantly surprised!
I had initially been transferred to the incorrect department, but the representative was very helpful and took ownership of finding the correct department BEFORE transferring me again. Once in the right place, my questions and concerns were addressed immediately. The rep was friendly, knowledgeable, and remained my only point of contact for the remainder of the call.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 02/20/2024
Hi *********, we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, ******** *****rReview fromDEBRA D
Date: 02/10/2024
1 starDEBRA D
Date: 02/10/2024
I purchased this warranty a couple of months ago and thought I would cancel my *** membership since towing is included. So.......I thought I would try it out first. I called THREE different telephone numbers in order to "try to" obtain roadside assistance. (BBB wouldn't allow me to post the telephone numbers). All 3 numbers had recordings that said to press the appropriate # for roadside assistance. Well, as soon as I did, the calls got disconnected. I tried all 3 numbers several times and tried other options besides roadside assistance and the same thing happened.
Then I read many reviews saying if you don't get oil changes where you purchased the car or get prior approval to have them done elsewhere, you void the warranty. That really isn't too much of a problem, however, I've also read many reviews where they deny that a prior approval was given. I haven't even had a chance to use this warranty, but I don't trust these people whatsoever and the fact that I kept getting disconnected when I could have been stuck on the road somewhere is enough for me to cancel this thing. I'm not taking any chances!!!National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 02/13/2024
We appreciate your feedback and apologize for the circumstances that prompted your reaction. We understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact us at *************Review fromSadie C
Date: 02/07/2024
5 starsSadie C
Date: 02/07/2024
SO FAR IM ABSOLUTELY THRILLED AND THE REP WHO HELPED ME MADE EVERYTHING SO EASY TO UNDERSTAND NO SHORT ANSWERS SHE ACTUALLY DOUNDED LIKE SHE LOVED HER JOB THEY ARE DOING CUSTOMER SERVICE RIGHT !National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 02/13/2024
Thanks for the awesome review, *****! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again. Regards, ***** ******
National Automotive Experts/ NAE/NWAN ( A Portfolio Company) is BBB Accredited.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.