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Business Profile

Telemarketing Services

H B W Leads LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemarketing Services.

Complaints

This profile includes complaints for H B W Leads LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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H B W Leads LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 207 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I get numerous calls from HBW leads. They never leave a voicemail and call throughout all hours of the day. Blocking the numbers do not help as they try other numbers.

      Business Response

      Date: 02/28/2024

      ********** has been added to our company's DNC List. You will not receive any more calls from our company. This process might take 24 hours to process.

      Customer Answer

      Date: 02/28/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:02/15/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting call by this company, multiple times a day from different numbers, I keep blocking and they keep calling. I want removed from this call list. ************.

      Business Response

      Date: 02/19/2024

      ********** has been added to our company's DNC List. You will not receive any more calls from our company. This process might take 24 hours to process.

      Customer Answer

      Date: 02/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:02/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HBW leads is harassing me. They call me multiple times a day and no matter how many times I block their number they always call with a different one. I want them to stop tormenting me.

      Business Response

      Date: 02/19/2024

      ********** has been added to our company's DNC List. You will not receive any more calls from our company. This process might take 24 hours to process.

    • Initial Complaint

      Date:02/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have called me everyday, sometimes multiple times a day for the past year. I block the numbers and they call me from other ones. I would like to stop receiving these spam calls.

      Business Response

      Date: 02/19/2024

      ********** has been added to our company's DNC List. You will not receive any more calls from our company. This process might take 24 hours to process.

    • Initial Complaint

      Date:02/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HBW leads bombards me with calls starting early a.m to past 9:30 p.m every day. I told them to stop 3 mos ago and place me on the do not call list. Was assured calls would stop. They have not! I block, a different number comes up. Current number they are using is ************. They appear to spoof #'s based on my cell number as their main office isn't even close to **.... I need this to stop. It's my understanding that once you tell them to stop &put on DNC List and they continue to call; they have to pay the individual $$for every time they call. I'm about ready to make them pay up. I'm tired of this. Attached is the log of current number they are using after I blocked the last 5 numbers... each after I asked to be placed on DNC List.

      Business Response

      Date: 02/19/2024

      ********** has been added to our company's DNC List. You will not receive any more calls from our company. This process might take 24 hours to process.

    • Initial Complaint

      Date:02/13/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Calling me everyday, sometimes up to 8 times a day.

      Business Response

      Date: 02/14/2024

      ********** has been added to our company's DNC List. You will not receive any more calls from our company. This process might take 24 hours to process.

    • Initial Complaint

      Date:02/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple unsolicited calls from different numbers. Please put me on your DNC list.

      Business Response

      Date: 02/12/2024

      ********** has been added to our company's DNC List. You will not receive any more calls from our company. This process might take 24 hours to process.

      Customer Answer

      Date: 02/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:02/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to stop receiving calls from this company. I have never given them my personal information and not sure why I receive these calls. I am requesting to be out on their Do Not Call List.

      Business Response

      Date: 02/09/2024

      ********** has been added to our company's DNC List. You will not receive any more calls from our company. This process might take 24 hours to process.

    • Initial Complaint

      Date:02/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple ongoing phone calls from this company at all hours of the day and night. Caller number is ************.

      Business Response

      Date: 02/09/2024

      ********** has been added to our company's DNC List. You will not receive any more calls from our company. This process might take 24 hours to process.

      Business Response

      Date: 02/09/2024

      Sorry the number that I updated was **********

      Customer Answer

      Date: 02/09/2024

       
      Complaint: 21269763

      I am rejecting this response because: my number that continues to be called is ************, NOT the number indicated in the response.  

      Sincerely,

      J *****

      Customer Answer

      Date: 02/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      J *****

      Customer Answer

      Date: 03/06/2024

      I have started to receive calls AGAIN from this company.  

      Customer Answer

      Date: 03/06/2024

      I just received another call from this business.  I had previously contacted BBB in February and was told this was resolved.  I'd like to either reopen the previous incident or file a second complaint against this business who continue to call me.  

      Business Response

      Date: 03/07/2024

      ********** has been added to our company's DNC List. You will not receive any more calls from our company. This process might take 24 hours to process.

    • Initial Complaint

      Date:02/08/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HBW Leads has bombarded me with phone calls for the past three months. Not exaggerating in saying i have received at least 60 phone calls. I started blocking their number when received but they call from another number, and another, and another, a so forth! I have even told them to STOP CALLING ME and they have not. This company is a harassing nightmare!!

      Business Response

      Date: 02/09/2024

      ********** has been added to our company's DNC List. You will not receive any more calls from our company. This process might take 24 hours to process.

      Customer Answer

      Date: 02/09/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    H B W Leads LLC is NOT a BBB Accredited Business.

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