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Business Profile

Trade Publications

TradingView, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trade Publications.

Complaints

Customer Complaints Summary

  • 85 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22747580

    I am rejecting this response because: the issue is not yet resolved; the business is corresponding with my credit card company, whom I contacted to contest the 12/27 payment after TradingView's platform left me with no clear way to request/receive a refund. I will be satisfied only after I receive notification that the 12/27/24 charge on my card has been reversed OR I receive notification of a refund of the full amount.

    Regards,

    ******** ********** (December 30), TradingView sent me an automated email message stating that I "failed" to confirm my refund request.TradingView is impossible to reach by email or telephone; when I attempt to do so, I am referred back to the same platform and support process that is the source of this problem. I am deeply frustrated by this user-unfriendly process. I want clear communication from TradingView, and I want my money refunded and my subscription cancelled immediately.

    Business Response

    Date: 12/31/2024

    We are sorry you had a bad experience with our service.

    It appears you opened a chargeback case for the charge, which is currently being reviewed by your bank and our payment processor.

    With the case being open and under review, we cannot issue a refund on our end.

    Please wait for the resolution of your case.

  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22732654

    I am rejecting this response because: 

    I talked to my bank and they said there is no block on my card so the merchant should be able to give funds for a charge back. 


    Regards,

    ******** *******

    Business Response

    Date: 01/06/2025

    The error message we receive from our payment processor, when we try to make a refund, is: Call issuer. Pick up card.

    This corresponds with decline code 2047; you can find the details here **************************************************************************************************;

    Feel free to share this with your bank.

    Business Response

    Date: 12/30/2024

    I am sorry you had a bad experience with our service. 

    As you can see from the reply our staff gave you, we are willing to issue a refund, but our refund attempts failed because the cardholder reported the card lost or stolen. 

    As a consequence, the card-issuing bank blocked any transactions going to or from the card. I am afraid there is no way for us to issue a refund to this payment method.

    We advise you to contact your bank to solve this. If they unblock the card (at least for receiving funds), we would be able to issue the refund.

    Customer Answer

    Date: 01/06/2025

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22732654

    I am rejecting this response because: 

    I have again contacted my bank and talked to several people in different departments. The initial fraud claim was determined in my favor as correspondence from TradingView determined my card was used fraudulently. I had them search on their end for the remaining refunding transactions and my bank has said that no approved or denied refunding transactions have taken place. My bank has NO RECORD OF THESE REFUND ATTEMPTS. The error code give (2047) is not a code they recognize as it is a ****** Braintree application transaction error code. Again, they are not blocking any funds from being received as the account has not been shut down/closed. My bank's only advice was that TradingView can use my new card's numbers to issue the charge back transactions, but again, my bank is NOT blocking any refunds from being issued and they do not see any attempts from the merchant. 

    Regards,

    ******** *******

    Business Response

    Date: 01/08/2025

    Please note that no mistake was made on our side. The card was attached to the account with all 3DS steps completed. The account did not have two-factor authentication (2FA) enabled, so the person who purchased the plan could use the card (one click). 

    We are unable to make the refund as explained and if the bank is unable to solve this, then I am afraid the only available option for you is to dispute the payments.

    Customer Answer

    Date: 01/08/2025

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22732654

    I am rejecting this response because: 

    Regardless of the 3DS verification step, your platform allowed a one-click purchase without my direct authorization. As the merchant, it is your responsibility to ensure transactions are conducted securely and with explicit owner consent. This failure indicates a significant gap in your payment security.

    I must reiterate that this transaction was unauthorized, and it is your duty to rectify the issue. I have spoken with my bank again, and they confirm that no refund attempts have been made on your end, contrary to your claims. This clearly points to an issue with your system, not my bank.

    Again, my bank is not blocking or rejecting any refunds because you, as the merchant, have not initiated the chargebacks correctly. As a result, I am now out $100 due to fraud through your platform. This raises concerns about your company's ability to prevent or resolve fraudulent activity, especially after looking at others complaints. 

    I reject the solutions because from my perspective, there has been no genuine effort from your company to resolve this matter. I expect someone from your team to reach out to me directly to ensure that these fraudulently used funds are returned in a different manner. Failing to rectify would imply that your company is profiting from fraudulent activity. 

    Regards,

    ******** *******

  • Initial Complaint

    Date:12/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My username is annak17166 I purchased subscription and it keeps saying I subscribed this to my another account so my I cant use subscription I paid for Id like my subscription to be applied to this account

    Business Response

    Date: 12/24/2024

    We are sorry you had a bad experience with our service.

    We can confirm that account ********** has an active and valid monthly Essential plan. You can see this by the Essential tag next to the account name.

  • Initial Complaint

    Date:12/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards. just don't care and are refusing to help. I even proposed paying by a card (2 different ones), while I'm waiting for the crypto refund, but their system is not properly processing that either. This is a very poorly managed customer service and definitely needs to be exposed.

    Business Response

    Date: 12/15/2024

    I am sorry you had a bad experience with our service.

    We do understand that you have encountered difficulties while paying for the subscription. We have reviewed your case with the Billing Manager and decided to provide a complimentary plan for the inconvenience. Your subscription has been extended by a year. 

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    *********** ****

    Business Response

    Date: 12/12/2024

    I am sorry you had a bad experience with our service.

    We just disabled the data package and refunded you in full.

    Please note it can take up to 30 days for the money to arrive on your side, depending on your bank. It usually takes a few business days though.

  • Initial Complaint

    Date:12/08/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ***** ****

    Business Response

    Date: 12/10/2024

    I am sorry you had a bad experience with our service.

    You submitted an account recovery request (via the form) on Dec 9 and received a reply from one of our staff **************** day. I kindly request you to check your email and follow up there with *****. She will help you restore the account.

  • Initial Complaint

    Date:12/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was double charged for my annual plan. I was on a monthly plan and downgraded to the essential monthly plan on 2/12/24. A few days later, I updated it to the premium annual plan to take advantage of Black Friday sales. However, I was charged for both plans, the essential Annual and the premium annual plan.The support/chat doesn't give the option for a refund of just the essential plan, just for the premium that was last purchased. If I request a refund via the support, I will lose access to my premium plan and not be refunded for the essential plan. I just wanted this to be fixed but the support doesn't give the option to explain the situation and there is also no email I can send the request to.

    Business Response

    Date: 12/10/2024

    I am sorry you had a bad experience with our service.

    You sent an email about this on Dec 7, and you received a reply and a full refund for the Essential plan by one of our *********************** day, on Dec 8. 

    The reply you received per email was as follows:

    Hello!

    Thank you for your message.

    We have refunded you in full for the Essential annual plan.

    Please note that it can take up to 30 days for the money to be received on your end, depending on your bank. It usually takes several days though.

  • Initial Complaint

    Date:12/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was autorenewed Nov ******* and was paid. I requested for refund because I just want to close my account on Nov ******* which is less than 14 days after the autorenewal or my payment. The reply on me in the support ticket is that it already expired but the request is less than 14 days. Pls issue my refund. I tried to create another support ticket but it wont let me. There's no email I can send an email to or phone to talk to live agent. Pls issue me a refund.

    Business Response

    Date: 12/10/2024

    I am sorry you had a bad experience with our service.

    You created a ticket about this on Dec 6 and received a reply and a full refund the next day, on Dec 7. 

    The reply you received was as follows:
    I have just canceled the subscription and issued a refund. Please note that it can take up to 30 days for the money to be received on your end, depending on your bank. It usually takes several days though. We hope to see you taking advantage of the TradingView Pro tools and features again."

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I specifically cancelled auto-renew and yet to my horror, I was charged for an annual subscription of $166.67? This is unethical and unacceptable. Thankfully I checked! Please issue a refund immediately. When i tried to submit a support ticket on this, the company says my plan has been ongoing for more than a month, but I did not sign up for it? I didn't use the service either. How are they allowed to charge me fraudulently?

    Business Response

    Date: 12/11/2024

    I am sorry you had a bad experience with our service.

    You sent an email about this on Dec 2 and you received a full refund and a reply from one of our staff ***************** day, on Dec 3. 

    The reply you received per email was as follows:

    Hello!

    Thank you for your message.

    We have disabled your plan and refunded you in full. 

    Please note that it can take up to 30 days for the money to be received on your end, depending on your bank. It usually takes several days though. 

  • Initial Complaint

    Date:11/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22618426

    I am rejecting this response because: As requested by tradingview. my tradingview account is *******************. I have made Payment through Local Payment Option avaiable on Tradingview and In Local Payment, UPI Payment.

    Regards,
    ***** ****

    Cell : *************

    Business Response

    Date: 12/07/2024

    I am sorry you had a bad experience with our service.

    Could you please provide us with your TradingView account name?

    Business Response

    Date: 12/13/2024

    I am afraid that, according to the logs for the billing history for account *******************, all the payment attempts on 27/11/2024 were rejected. 

TradingView, Inc. is NOT a BBB Accredited Business.

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