Reviews
This profile includes reviews for Black Forest Decor, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 608 Customer Reviews
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Review fromGenese M
Date: 09/11/2024
5 starsGreat customer service and quick responses to my questions when ordering.Haven't yet received my product but looking forward to its receipt.
Black Forest Decor, LLC
Date: 09/13/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromNick S
Date: 09/11/2024
5 starsI am very pleased so far with the service received for my custom furniture order that was taking longer than expected. **************** rectified situation by providing a partial credit as well as updated tracking information.Black Forest Decor, LLC
Date: 09/13/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromCarol B
Date: 09/10/2024
5 starsWe order a lamp and sadly had to return it. The customer service was great! Made the process easy and stress free! This company stayed in contact with me the whole time of the return.Black Forest Decor, LLC
Date: 09/13/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromCathie B
Date: 09/05/2024
5 starsUnfortunately, my bear was damaged during shipping. However, after reaching out to Black Forest, they quickly apologized and promptly sent me a replacement. The new bear is adorable, and I absolutely love it! What a fantastic company, providing such a swift response and excellent customer service!Black Forest Decor, LLC
Date: 09/10/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromDebbie R
Date: 09/03/2024
5 starsI have purchased 5 Wood Art ****** from Black Forest and Im very pleased with each one. Very high quality wall art! Just purchased my 6th One. Looking forward to receiving it!Black Forest Decor, LLC
Date: 09/10/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromMichele C
Date: 08/28/2024
5 starsI received the wrong item. **************** guided me through the process. It was easy and not stressful! I am getting the correct item shipped to me. In a world where customer service is lacking, it certainly is not true for Black Forest ***************** Great experience!Black Forest Decor, LLC
Date: 09/10/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromDonna C
Date: 08/26/2024
5 starsI have never worked with a more professional company than Black Forest From the time you order until the time your item is shipped is truly a great experience They keep you informed every step of the way They make shopping a pleasureBlack Forest Decor, LLC
Date: 08/27/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromBarbara A
Date: 08/26/2024
5 starsSuperior customer service in resolving issues on a timely manner. I had to wait longer than expected due to carrier damage. The superior product was well worth the wait! I love my dining table! It exceeded my expectations. Thank you ****** W for the beautiful table! ******************Black Forest Decor, LLC
Date: 08/27/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromMisha A
Date: 08/23/2024
5 starsI fell in love with a desk, made the purchase, and in planning the future delivery of the furniture by freight, we realized that the item wouldn't make it through the doorway because of our wonky hallway. *** ***** worked with me to ********************. Ultimately, I had to cancel the order and a refund was promptly issued. I will purchase from them in the future and recommend doing business with this company.Black Forest Decor, LLC
Date: 08/26/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromGloria A
Date: 08/21/2024
5 starsHad a wonderful experience with the customer service team member who helped me with a shipping issue!!! I so love the item I ordered and cant wait to get it!!! Very good stuff and a very good staff!!! ??Black Forest Decor, LLC
Date: 08/26/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****
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