Complaints

This profile includes complaints for Love's Travel Stops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Love's Travel Stops has 252 locations, listed below.

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• 

  Love's Travel Stops

  2627 Oklahoma Ave Woodward, OK 73801-4009

• 

  Love's Travel Stops

  200 S Kings Hwy Fort Pierce, FL 34945-3001

• 

  Love's Travel Stops

  2129 Washington Rd Thomson, GA 30824-6623

• 

  Love's Travel Stops

  1190 Frank Amerson Pkwy Macon, GA 31216-4941

• 

  Love's Travel Stops

  1621 Bass Cross Rd Hogansville, GA 30230-2763

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm ower operator truck driver I was buying a alternator not even 26 day I have issues with alternator I buying at one they store I was paying $489 and now they say it's no warranty on parts because they not installed I feeling like cheated I call the Corp they said is nothing they can do about now I have to spend another $500 to get another alternator that's not fair for costumer and not right because they never tell me it's no warranty on parts.

  Business Response

  Date: 06/18/2024

  Responded to customer via email on 06/18/24 apologizing for their experience and advised we're unable to resolve at customer level, sent EM to ops team asking that Risk/Resolutions contact the guest regarding compensation for alternator. We advised the customer that someone from risk will be contacting them. 

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bad gas in my new car! $1200 repair! The did a digital report stating that they had no other reports of bad gas during that time! I filled up on an empty tank that night! Days later my car stopped working!

  Business Response

  Date: 06/18/2024

  June 18, 2024
  
  Better Business Bureau
  
  Re:       Complaint ID#:            ********
              Consumer:                   *******************
              Case Opened:              June 17, 2024
  
  ********************,
  
  I am in receipt of your letter dated June 18, 2024. On or around May 30, 2024, ************** purchased ***** gallons of fuel at our Loves Travel Stop #*** in ******, AL.
  
  After a thorough review,we are unable to find any issues with the unleaded gasoline at this location.We have received no other complaints, have no known issues, and have no indication of any water or debris in our gasoline. Utilizing this information, we did not offer any compensation to **************.
  
  Should you have any questions or need additional information, please dont hesitate to contact me using the information below.
  
  Sincerely,
  
  
  *************************
  Supervisor of Risk Management
  Loves Travel Stops &Country Stores, ****
  ****************************************************
  Ph:  ************
  Fax: ************

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AirPods at Love's Store #*** Dear Love's Management,I hope this message finds you well. I am writing to express my deep disappointment and concern regarding an incident that occurred today at Love's store #***.Earlier today, I took a shower at your facility and accidentally left my AirPods inside. When I realized my mistake and returned to retrieve them after approximately ******************************************************************************* the trash. I find this action unacceptable. Personal items left behind should be handled with care and consideration, not simply thrown away.I kindly request that ****'s management take responsibility for this incident. I would like my AirPods returned to me if they are still retrievable. If not, I request a refund or compensation equivalent to the value of my AirPods. I am willing to provide the receipt for my AirPods as proof of purchase.I have been a loyal customer of Love's, and I hope that this matter can be resolved promptly and amicably. I appreciate your attention to this matter and look forward to your prompt response.Thank you for your understanding and cooperation.Sincerely,***************************** ********** 14/06/2024

  Business Response

  Date: 06/17/2024

  We Contacted the location the customer visited. The Store stated they will reach out to customer directly to resolve this we gave customer contact information to the Manager on duty. The manager will follow up with customer to resolve. 

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 23,2024 i went to store 0881 Diamond, OH Speedco , i got two air bags replaced. June 12 one of the airbags went bad. I went to one of their locations where i was told if i haul a load over ****** pounds the airbag will go bad. I been trucking for years thats not factual. I need help.

  Business Response

  Date: 06/14/2024

  We contacted the guest via email on 02/22/24 with an apology and assurance the issue would be addressed. We also explained that we have escalated this to our risk department and assured a call back. Escalated the customer's concerns to the operations team above the location to be addressed by the *** at the store level.
  
  
  

• Initial Complaint

  Date:06/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Assault and battery by security guard and man work there verbally abused called a white n***** beat my a** all I did was point what I wanted rude threaten my life

  Business Response

  Date: 06/15/2024

  We contacted the guest via email on 6/10/24 with an apology and asked for the store details. The customer responded advising the store was in *************, ** and also provided additional details about their visit and claimed they were banned. We called the general manager and asked if the customer was banned and he said an assault incident with a security guard was never brought to managements attention. The customer was asked to leave because he was being inappropriate towards female customers, but he was not banned from the store. 

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend and I stopped at Loves for gas on 5/6/2024. The first pump we went to was not working after we had already inserted card so canceled payment and went to another pump. We fueled up $93.20 but my card was charged an addition $100.49 and the charge did not drop off. I tried to dispute with my bank but they said I needed to contact the merchant directly. When I did so, they stated they could not look that far back so there was nothing they could do and suggested I dispute with my bank. The bank sent a email saying I should contact BBB.

  Business Response

  Date: 06/03/2024

  Responded to the customer requesting additional information for a card services case to further our investigation.
  
  
  

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i hope this is corporate. shower i paid for today in ** no hot water little and very poor water pressure. i have had no water heater getting it fixed soon this was problematic. love in *********** ** never happened before.

  Business Response

  Date: 05/28/2024

  We contacted the guest via email on 05/28/24 with an apology and assurance the issue would be addressed. We requested transaction details to process refund. We also escalated the customer's concerns to the operations team above the location to be addressed by the *** at the store level.

  Customer Answer

  Date: 05/28/2024

  
  Complaint: ********
  
  I am rejecting this response because: i would accpt but i received no email ***************************** pls send it the email i accept refund. thank you
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/30/2024

  We contacted the customer via email 05/30/24 and advised we have mailed a $18 Love's Gift card.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Loves Store, at ******************************************************************One of the employee's ***** was allowed to bring her young daughter to work and she was sitting near the atm by herself. That day I went to the **** *****'s daughter started speaking to me and asked if I could purchase her some candy. When I got to the register, (the employee) ***** who was checking me out, I'd buy her daughter some candy and she screamed and yelled at me. I informed her it was ok I didn't mind, she screamed at me again, left without checking me out, walked outside leaving me and her daughter alone in the store. ****** the general manager walked in from being outside smoking and said" oh, her daughters allergic to candy." Not even an apology. Today I went in to use the **** when I walked in ***** began to welcome me into the store until she seen it was me and then proceeded to say nasty words. I didn't reply I just needed to use the *** I walked over and as I was using the ***; ***** and her co-worker ***** began singing calling me a "vagina" and other dirty words. I left the store.****** didn't care when I told her ***** was selling brownies with illegal psychedelics in the parking lot.I was there when ***** took off her shirt and threatened to fight the night shift employee.The night shift employee ***** had his girlfriend who did not work there coming in cleaning, preparing the food, stocking, checking people out. When I told the regional and asked about safe preparation standards, her response was the girlfriend worked at a Love's in another town. I had to laugh because all I could think of is the liability and the law suit the girlfriend could have against Loves and her illegal off the clock work.The one sink for employees to wash their hands to prepare food was broken for 2 weeks. The health department could have shut that down if they had been called. Customers go without straws, lids, sugar, i.e. because ****** the general manager wants her bonus, not the store in order.

  Business Response

  Date: 05/24/2024

  Hello,

  The customer was contacted on 5/24/24 with an apology and assurance their concerns regarding the manager on duty not caring or acknowledge the customer's feelings towards the cashiers calling her names and allowing an employee to bring her child to work, as well as allowing someone who is not employee to work inside the store, along with the un-stocked items will be addressed immediately. Her concerns were escalated to the district and operations managers over the location and they will investigate and address at store level. 
  

  Thank you,

  **************

  Love's Travel Stops

• Initial Complaint

  Date:05/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased what was listed as 87 minimum octane gas from Love's Travel Stop at *********************************************************** on 4/30/24. We filled the almost empty tank with a total of 27.6 gallons of gas. On our way home we noticed the truck sputtering. We don't use the truck as a daily driver so we parked it at home. We took the truck straight away to our mechanic shop two days later to have it looked over. Our mechanics shop is Ferg's Garage located at ***********************************************************************. **** had some family trouble so he didn't get to it right away. Once he was able to get to the vehicle he found out the gas in the tank was measuring North of 85% ethanol. I contacted Love's on Thursday May 16th to file a complaint about the gas. I was told we were going to be given an investigator. I was called the same day. I was told there would be an investigation. I received a call yesterday, Wednesday May 22nd from the investigator. She said they found no other complaints so they won't admit any blame. I'd like to report this to whomever can help to set things straight. Thanks for your time. Q1

  Business Response

  Date: 05/24/2024

  We contacted the customer via email 05/24/24 and apologized for the experience and assured this would be addressed. Risk management is working to resolve the issue. The customer also called Love's customer service 05/16/24. 

  Customer Answer

  Date: 05/28/2024

  
  Complaint: ********
  
  I am rejecting this response because: I have not received any further correspondence. My truck is still in the shop. I need to know what ****'s intends to do and by when? I'm expecting Love's to provide assistance with paying the shop for their investigation charges and for Love's to reimburse us for the cost of the 85% ethanol gas that is unusable for us.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/29/2024

  Hello,

  Risk Management works cases in the order they are received and we gave the customer the phone number to reach out to our *************** for any updates regarding their claim.

  Thank you!

  **************

  Love's Travel Stops

  Customer Answer

  Date: 05/30/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I Received an email from ************************* on Tuesday May 28th where he stated, "Unfortunatly, this does not appear to be a Love's fuel issue."

  I've attached his email to this response for all to review.

  My biggest issue is that there was an issue with the fuel we purchased and nobody's seemingly cares. Everything from Love's end so far has been about covering their own end and not caring about our horrible experience and not doing a thurough investigation. I'm glad there is a place such as the BBB to voice our concerns.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/20/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an Owner Operator and use Loves factoring and I spend thousands on fuel a month. Since using this service the entire team, mainly Lexi have been the rudest most unhelpful people I have ever experienced in my professional career. They allowed my driver to open a fuel account without my consent under my business Name and info and now refuse to give me information regarding that account. I have asked to end the contract but they refuse to end it. I would like someone who is a supervisor of this department to contact me other than **** and ****** as both of them have been of no assistance and have been rude, talked over me, disrespected me. This is not acceptable. I want this contract to ended I do not wish to ever so business with Loves again they do not follow through on their side of the contract. They left us stranded in ********* with no Fuel and did not care one bit. I will never use or recommend this company to anyone. And will steer all the drivers I encounter to another company other than Loves to save them the headache.

  Business Response

  Date: 05/21/2024

  I have attempted to call ********* at the number provided.  I left a detailed message of who I am, why I was calling and provided my direct number so we can resolve her issue. 

  Customer Answer

  Date: 05/23/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  The same person called and left me a message I would like to speak with her Supervisor, they do not allow you to speak with their supervisors. They keep referring  you back to the same people who do not wish to resolve the matter. I do not wish to speak to anyone who I have previously spoke with. I wish to speak with the supervisor for these women. 
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 06/13/2024

  I have reached out to ********* for a second time.  I didn't get any response when I first tried to call and left the detail voicemail.  Explained to *********, she is not listed on our contract as an authorized party.  Explained this is the reason why she was not receiving communication.  We were only providing information regarding the account with the individual we have listed on the contract, which is her husband.  No other person is listed on the contract, which gives us the permission to communicate account details.  Being there are no balances owed for this account and they only factored with us 1 time, we will be releasing them from the contract.  Confirmed with ********* and she disconnected the call.