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Business Profile

Convenience Store

Love's Travel Stops

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Love's Travel Stops's headquarters and its corporate-owned locations. To view all corporate locations, see

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Love's Travel Stops has 252 locations, listed below.

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    Customer Complaints Summary

    • 165 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/18/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got bad gas I use plus gas and after I got it after having a empty tank all of a sudden I have a check engine light on so I went to get it check the gas not only messed up my catalytic converter I had to buy something to clean it out drain a little over 8 gallons of gas flush my gas lines and clean my tank but 400$ later its fixed and no check engine but to be pushed off the way I was when I called about it was out of line

      Business Response

      Date: 05/20/2024

      I called the customer and he reiterated everything he stated above. He purchased Plus gasoline on pump 5. I responded to the customer with an apology and assurance the issue would be addressed.


    • Initial Complaint

      Date:05/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've brought stuff from this location and didn't realize when I bought the package food or the fresh food it was already expired when I bought it some stuff I bought was from last year and management didn't care about it and said it was my fault for not looking at the expiration date before I bought it I just wanted my money back but they have refused ive spent hundreds of dollars here they caused my child to get sick behind the old food they sell I just wanted my money back before it became a issue

      Business Response

      Date: 05/13/2024

      I responded to the customer with an apology and assurance that our ********************** will follow up with her.

    • Initial Complaint

      Date:04/24/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One of you commercial trucks damaged my canopy and I have video supporting this complaint.

      Business Response

      Date: 04/25/2024

      We have contacted the customer via email 04/25/24 and advised his feedback has been shared with our risk department and someone will reach out as soon as possible. 

      Customer Answer

      Date: 04/27/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

      General Manager 

    • Initial Complaint

      Date:04/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not sure the exact date but it's been almost 3 months now. I made it to the Loves truck stop in *********** around 11 or 12 at night. I bought a Mobile to Go usb/ usb-c charger with dual port ( item ******* for $19 or $20) and the charge cord to go with it. I payed cash for it. I left and the next day I tried to use the dual port and it wouldn't work. I drive trucks so it took about a week or two for be to get back in the area. I asked the Manager that was there if I could get a working port he ask me if I had the receipt but I couldn't find it. He said there is a no return policy but I told him that it wasn't posted anywhere that you can't return it. I don't understand how a business thinks they can sell you something that doesn't work and think they are not obligated to exchange it. I just want a working item. If I can get my money back that's fine also. Please help. I still have the none working port its useless to me. ************

      Business Response

      Date: 04/08/2024

      We contacted the customer via email 04/08/24 and apologized for the experience and assured this would be addressed. We also explained our return/exchange policy. 

    • Initial Complaint

      Date:04/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 04/02/2024 Complaint against Loves Truck stop location: 0922 ********* ** Speedco ***********************, General Manager reported my brake pads being unsatisfactory & failed my *** inspection. I proceeded to have the shops mechanic replace my brake pads as instructed by ***********************, General Manager & upon discovery my brake pads were not even 50% worn. It appears ***********************, General Manager was trying to generate false issues to build his own revenue. I am requesting a refund $943.48 invoice#********** plus $294.84 invoice#***-0458531 for a total of $1,238.32.

      Business Response

      Date: 04/08/2024

      We contacted the customer via email 04/08/24 and apologized for the experience and assured our resolution department would look into the things he mentioned and reach out to him.

    • Initial Complaint

      Date:03/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I worked at speedco for (2006-2016) 10 years so I know what goes on, one thing I could always say is we didn't turn customers away just because they don't feel like doing their job. We started a business about a year and a half ago and as an ex employee I thought we should use speedco because it was familiar and I know they will do the job right. I was sorely mistaken,we were told our differential was going to lock up cuz the found a piece of metal while changing the fluid. They said to take it to the shop and don't move it,we spent over $2000 getting the differential done just to tell us that it was nowhere near as extreme as the techs made it out to be, they need to know that the techs are NOT mechanics and should never tell a driver a something if they have no mechanic schooling... we lost out on 4 days of loads also! There has been a quite a few times we called ahead to see the wait time for pm service and the tech (******)always say we don't have series 60 filters.we have been on the lobby when customers call for road srv and they say they don't have anyone til the next day when the guy that does service call is right there laughing. The tech (******) like to talk in front of customers about doing coke and playing video games, talking about it infront of customers in lobby. Also talking about a female that works there saying"she brought it on herself" my only guess would be some kind of harassment,we called again today and for some reason they don't have our filters AGAIN! I know ppl that work there and they said they have the filters and that ****** is just turning ppl away because he feels like it. It's so frustrating because speedco was always decent but this younger entitled group... is messing it up for the hard workers. I'm sure loves don't condone this behavior or lack or customer service or turning business aways but we have Made complaints and nothing has been done thus far,hopefully they will start taking complaints serious in the future.

      Business Response

      Date: 03/20/2024

      We contacted the customer via email on 3/20/2024 to confirm location details so we can escalate their concerns to the District Manager over the location. 

      Customer Answer

      Date: 03/26/2024

       
      Complaint: 21461186

      I am rejecting this response because: I was told the district manager doesn't really take these issues seriously due to his work load and also was told he was not very prompt with response. 

      Sincerely,

      *******************************

      Business Response

      Date: 03/27/2024

      We contacted the guest via email on 03/27/24 with an apology and assurance the issue would be addressed with divisional tire care manager. Escalated the customer's concerns to the operations team above the location to be addressed by Divisional Manager. 

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had replaced one of the drive tire from Loves truck stop repair shop on Feb 25,2024. It was a 11r22.5. I just drove back to ******** and when i start my next trip to ************ , ** from ******** on March1., i just got this tire ripped of and it was all the way on upper portion. I spent $ 446.34(usd) with all charges including tire cost $ 349.99(usd) and it got ends up on March 1,2024 just after a week. I called service call at night it costs me another about $1000 ( usd). I just need my money back spent on tire only , wont ask for labour or other parts.

      Business Response

      Date: 03/05/2024

      We contacted the customer via email on 3/5/24 advising that their concern has been escalated to our claims department and they will reach out to the customer as soon as possible. 

      Customer Answer

      Date: 03/05/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and i am waiting to hear from claims department about solution to this concern. 

      Sincerely,

      *************************

    • Initial Complaint

      Date:03/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brought 4 shocks for a Peterbilt 579. I removed one from the truck for installation. The new shock from loves is shorter than required. I tried to return the product to loves on 2/ 10/24. I was advised I can only return where I bought them. 3/1/24 I went back to the original loves. They refused the return. Corporate refused the return too. Corporate policy is return 30 days will be honored.

      Business Response

      Date: 03/04/2024

      Hello, 

       

      The guest was contacted on 3/4/24 and we requested more detail regarding his initial experience from 2/10/24 to see if he tried to replace the shock himself or if we did it for him. We apologized that he was refused the return at both locations and assured him that the matter would be addressed with the staff immediately. His concern was escalated to the district and operations managers over the location and they will address with staff. 

       

      Thank you!

      Customer Answer

      Date: 03/05/2024


      Complaint: ********

      I am rejecting this response because:

      Sincerely,

      ****** Express

      Business Response

      Date: 03/05/2024

      I called the tire shop #*** and our policy is that we don't accept returns on shop parts. I reached out to the customer and advised him of this policy and apologized for any frustration this may have caused.


    • Initial Complaint

      Date:02/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      02/23/2024. Invoice#********** Amount is $847.17 Service type PM for a semi truck After the service I find out my oil panel is crack and oil leak so I call loves to complaint and ask them to fix it and they refuse to take responsibility Then I take my semi to TA to repair the crack panel The amount for the repair is $2076.00

      Business Response

      Date: 02/28/2024

      We contacted the customer via email 02/28/24 and apologized for the experience and assured this would be addressed. The *************** will reach out to the customer about the refund request. 

      Customer Answer

      Date: 02/28/2024


      Complaint: ********

      I am rejecting this response because:
      No one contact to resolve the problem yet
      Sincerely,

      ***********

      Business Response

      Date: 02/28/2024

      We have contacted the customer via email on 02/28/24 and provided the contact information for the department handling their claim.  

      Customer Answer

      Date: 02/29/2024


      Complaint: ********

      I am rejecting this response because:
      They call and ask me to send all the receipts into them, and they will call me in a weeks 
      Sincerely,

      ***********

    • Initial Complaint

      Date:02/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/24/2024 at approximately 9:45 am I went inside the store #***, as I have for roughly once a week for the last 2.5 years where I utilize their shower facility. I am a 48 year old, single woman, living off grid, not the choice I made but the adversities I've encountered in recent years didn't leave any options, so while some might say I'm "homeless", I do own property and for nearly 4 years I have been struggling to survive. My progress out there is slow with limited funds and resources. I waited for assistance for a lengthy time, as usual, and once ****** arrived to help we exchanged a brief dialogue and she then walked away, returning with ****** (manager on duty) whom I suppose ****** retrieved the key for the ****** station. I then offered some friendly banter before the transaction was completed. Upon completion I went to the sitting area, as I do every time and waited. I just survived an extremely traumatic experience, (nearly murdered , beat and berated and held hostage on Christmas Eve), and also recently lost my mother. My oldest child is deployed, US Navy, currently in a warzone in the Red Sea. The aforementioned are just a few of the issues that have great weight and burden of stress and grief, but as one might guess, there are other stresses unique to me and my living situation. While I was waiting, minding my own business, fighting my urges to breakdown and cry as I have panic/anxiety, and with the struggles weighing particularly heavy, the anxiety is difficult to manage. I was then approached by ****** and ******, and ****** engaged me in conversation regarding my last visit. I was met with disapproval for my opposing view, but they both exited. Moments later ****** returns, ****** trailing behind, and they proceed to evict me from the premises, revoke shower. ****** said "because y'all can't see eye to eye". I left, full blown panic attack (that once a week shower meant everything to me), I left building, police came, and ****** trespassed me

      Business Response

      Date: 02/26/2024

      Responded to the customer with an apology and assurance the issue would be addressed and that the decision to trespass someone from a location is at the discretion of the store management. Her concerns will be passed along accordingly.

    Love's Travel Stops is NOT a BBB Accredited Business.

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