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Business Profile

Online Education

Mindvalley LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 118 total complaints in the last 3 years.
  • 46 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: 4/26/2024 Total spent: $498.00 (two transactions - $299.00 and $199.00)Mindvalley was supposed to provide access to their programs for a year - with the ability to cancel for a full refund within 15 days. I have not been able to log in to the site to access any programs. It goes to a dead page. I've tried logging in on multiple devices - computer, tablet and phone with no success. I've deleted cookies, restarted all devices - I've done all the troubleshooting things to no avail. There is no way to contact customer service without an iPhone (I have an android) or WhatsApp. I do not have this app and do not want to download. I tried posting to Mindvalley on ******* and have received no response. I've sent a direct message to Mindvalley on Instagram. I've posted on every Mindvalley ad that comes up on social media. I, belatedly, googled 'mindvalley scam' and it appears this is a common practice of taking money, not being able to access and then making customer service impossible to contact to run out the 15 days. Log in goes to dead page. **************** goes to a dead page. Nothing but circular dead pages that go nowhere.

  • Initial Complaint

    Date:04/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I suspended my account before March 20th. I never renewed/activated my account back up. No payment was taken for March but all a sudden on ***** 20th,2024 a pmt for ***** subscription was taken out without my consent. I asked for a refund and they denied giving me a refund. Also they stated I was not eligible for the 15 day refund. I provided documentation showing March not taken out and also where it did state I was eligible for the 15day refund and where they sent me crazy amounts of emails saying to become a member. I would like my $49.00 refunded to me.

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yesterday, April 16th, I received an email from PayPal saying I paid Mindvalley $299. I looked at the transaction and called the phone number provided. It was disconnected. No other phone number found. I went to their ******** page and attempted to converse with them there through Messenger. The responses were preprogrammed because when I asked a question about the refund button, I got no response. I posted on X, no response. I emailed them at ********************************* no response. I disputed the charge with PayPal, no response. I posted a comment on a ******** post about how to contact them regarding a refund, no response (other than likes). I did not receive an email saying the renewal was coming up as I do from others. MindValley is all about getting you in and once you are, they disappear and ignore you.

    Customer Answer

    Date: 04/22/2024

    This has been resolved through my dispute with PayPal. Mindvalley issued a full refund.

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Mindvalley membership on 13th April for US$99. The system required you to then purchase a trial Pro membership for another US$199. Both were refundable within 15 days of purchase. I want to refund the Pro membership. On the Mind Valley IOS app in the Billing section there is a link to a refund option. However this takes you to a web page explaining the process of refunds which sends you back to the billing section and is therefore a closed loop with no option to refund. On the web page app in the billing section there is no option to refund, only cancel. I have tried email, whatsup, webchat to get an answer and it is impossible to get past the virtual assistant that repeats the same instruction. I only want to refund the second charge.

    Customer Answer

    Date: 04/19/2024

    Issue resolved.  Refund received.  

  • Initial Complaint

    Date:04/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a Wildfit program that started on 1/29/2024 and should be run for 90 days.The original price they were selling this training was $800 if new people signed up two weeks before the class (1/21/2024), which I did. There was an option to pay the full amount or be charged $99 + two payments of $349. I took the latter one. After two months, I got a third charge for $349 and raised that question to Mindvalley via e-mail twice. No one responded to me to explain the extra charges. So they charged me for $1049 instead of $800. I need to get my money back.The course is not what I expected, and everything is so generalKeto diet mostly, nothing new.

  • Initial Complaint

    Date:03/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new program from *********** on Jan. 3, 2024.(I was a member a few years ago so I had an account with a password.)They sent an email to get started but when I enterered the password it said it was incorrect.I clicked the link to change my password and they sent an email but the button to click doesn't work.I've tried contacting them but none of their support emails work nor do any of their emails to anyone at the company work.I contacted them on ******** but the information doesn't work.I've tried to find a phone number for them but here doesn't seem to be any way to actually contact them. I need to be able to reset my password.If I can't get in touch with someone I'm going to cancel my transaction through my credit card company.

  • Initial Complaint

    Date:03/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid the money but received nothing at all from **********. No email, no link to their content , so I have received no value at all so feel that I have been scammed.

  • Initial Complaint

    Date:01/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a member of Mindvalley, an online learning platform, for a couple of years. Recently, I discovered that I have been paying $99 per month for certain services, while the current cost is only $399 per year. Despite attempting to address this issue, I found it challenging to get assistance. The absence of a toll-free number or direct access to a human representative was frustrating, as interactions were limited to an AI bot.After navigating through the system, I eventually connected with a support representative. I explained my predicamenthaving paid $1188 for a program that is priced at $399 annually. Although she acknowledged the overpayment, she claimed there was nothing she could do to rectify the situation.The inability to communicate with a human and the ongoing monthly charges of $99 left me feeling helpless. I am seeking a resolution to this matter. Ideally, I would like a refund for the overages I have paid, totaling $789 ($1188 - $399, my annual membership cost). Alternatively, I would be satisfied with a one-year membership credit, deducting $399 from the remaining due amount of $789, and refunding me the difference of $390. The woman even acknowledges I overpaid and bascally says there is nothing she can do. I asked to talk to a manager and she said they would tell me the same thing. They dont have a phone number you have to talk to them via text online. This just isnt right at all. Its upsetting

  • Initial Complaint

    Date:01/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have subscribed to their ************************* charging $299/year, and I subscribed it in 2022 and cancelled it several months later. But the business charged me $299 again on May 26, 2023 even after I cancelled my subscription. When I reached out last year, nobody answered, and I did not get my money back. Moreover, when I reached out today again to ask them to cancel my subscription (since there's no unsubscribe option), they don't reply again. What I want is: 1. cancel the subscription. 2. have my money back (since they charged me after I cancelled). 3. delete my credit card info from the site

  • Initial Complaint

    Date:11/29/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Looking at my charge card transactions, I discovered yesterday that my *********** (MV) membership renewed on 10/16/23. I wasn't aware of this earlier - I am now using this email address: ********************** and joined under *********************** On the MV website, I could not find a way to directly contact MV. As another customer complained below, the website doesn't seem to provide an email address or a contact phone number. For help I was directed to a chat, and the Virtual Assistant chat bot could not provide contact info either and responded as though it wasn't programed to be of any assistance in connecting a customer to MV. That seems intentionally deceptive and unreasonably difficult. I would have tried cancelling my charge through my credit card company, but due to the entire lack of MV contact information, could not do so.I'm seeking a refund the $399 renewal charge. I must have signed up in 2022 while I was "lost" after having just returned from my beloved mother's memorial service. While still grieving, I worked very hard sorting out her estate and handling paperwork. I must have been so distraught and distracted her passing, I barely used MV during the initial year of membership, and wasn't aware of its renewal until yesterday (I cancelled it online today). I would appreciate the refund as the product was not used, and as a matter of compassion under the circumstances as the money could help me with more priority matters right now. Thank you,*********************** preferred email: ********************** (I wasn't able to update my email online with MV)former email: ***********************

    Customer Answer

    Date: 12/13/2023

    Hello ******* and BBB,

    My complaint against *********** has been resolved, and a refund was issued as requested. Please update your records accordingly.

    Thank you for your service and assistance, and best holiday wishes -

    ***********************

Mindvalley LLC is NOT a BBB Accredited Business.

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