Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nike Inc

  1 SW Bowerman Dr Beaverton, OR 97005-0979

• 

  Nike Calhoun Factory Store

  455 Bellwood Road Ste 2 Calhoun, GA 30701

• 

  Nike

  5 Dundas Cir # J Greensboro, NC 27407-1638

• 

  Nike Inc

  5555 St Louis Mills Blvd # 318 Hazelwood, MO 63042-4431

• 

  Nike Factory Store

  7475 N La Cholla Blvd STE 121 Tucson, AZ 85741-2343

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I return very expensive sneakers and received delivery confirmation form *** and Nike refuses to refunds me stating that did not receive an item. I have proof of delivery from *** that the item was delivered. I have health conditions and cannot be involved in any stress related situations especially when everything was done according to return policy. *** ********

  Business Response

  Date: 11/25/2022

  Hi ********,

  Thank you for contacting Nike through the Better Business Bureau.

   Regarding your concern, we have processed a refund on order C01082860290 for $316.89. It has been returned to your original method of payment. Please allow 3-5 business days for your bank to process the return of your funds.

  Sincerely,
  ******
  Nike
  
  

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of Nike 270's for my daughter in April. I contacted Nike in July and informed them that her shoes had a defective air bubble. They wanted me to send in her shoes and have them for 6 weeks. My daughter goes to a sports school that starts in August so I could not submit them at that point, I contacted Nike again on Sept 28th and I started the claim process. My daughter would be away for almost 2 weeks because of a surgery she had and had a week off school (balanced school year holiday). I brought the shoes to the post office and sent them to Nike beg Oct. I have sent many emails and have tried to follow up to no avail. I called today and they had no update to provide me, I cannot afford another pair of shoes as these were about $300. I asked the gentleman who picked up to get me to a supervisor 3 times, I told him it wasn't personal that I was upset but my daughter needs shoes as she has been wearing mine that are too big for her. I cannot afford to buy her another pair. I told him I was happy the call was being recorded so Nike could hear that my daughter is without shoes and they can't seem to get their act together to wrap this up. I need your help please. I have been patient, but the reality is that my ****************************************************************************************************** sports and gym class. My claim number is ********. I can be contacted at ************. Thank you.

  Business Response

  Date: 11/24/2022

  Hi *****,

  Thank you for contacting Nike through the BBB.

  After looking into your complaint, I am pleased to see it has been resolved by our Elite Services Team.

  The claim for your daughters shoes was approved and compensation was provided 11/22/22.

  We understand this process can be timely for our ******** consumers and we appreciate your patience.

  If you require any additional assistance regarding this matter, I encourage you to reply directly to the last email you received from our Elite Services Team for the quickest response.

  Sincerely,

  ******

  Nike

  Customer Answer

  Date: 11/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a member with Nike since 2015 in order to purchase new release I had to download the Nike App. I have tried on multiple occasions to purchase sneakers from this app now at least over a dozen. Each time being denied. I have never had this issue in the past and now being forced to purchase sneaker on other websites that charge double the asking price. If a customer is not able to purchase the product via the app, then what's the purpose of even having the app. I've consulted with a number of other customers who are experiencing the same thing. Is this something being done on purpose by Nike to force customers to purchase the product at higher price? is there another avenue that can be taken to purchase new releases?

  Business Response

  Date: 11/24/2022

  Hi *******,

  Thank you for contacting Nike through the Better Business Bureau. We appreciate you being a member of the Nike community, and for your sneaker passion.  We understand your frustration with missing the opportunity to purchase our high heat launch items through our Nike ***** app. 

  Over the years, sneaker launches have presented different challenges, and we are constantly trying to innovate and enhance the launch experience. Regarding your concern, the ***** app was born out of the safety risks associated with brick-and-mortar launches; it also helped more people get access to the shoes.  A consequence of this innovation was the higher demand created when more people gained access to launch items, and a loss of the earning the shoes launch experience.

  Our Launch team is working hard to balance the launch experience. While using the app for location launches brings back some of the earned it feel, it also risks alienating those who can't travel to a launch location. 

  We are very committed to treating all members of the Nike community equally, and allowing access to these products, outside the normal offerings, isn't a service we can offer.

  If you feel your issue which the ***** app is more technical, please contact us so we can help you troubleshoot. Call **************** at **************, any time from 4:00 a.m. - 11:00 p.m. Pacific Time, 7 days a week.
  

  Please also see https://www.nike.com/help/a/launch-tips and https://www.nike.com/help/a/snkrs-sign-in for additional information on the ***** app.
  

  Sincerely,

  ******

  Nike

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent back a defective pair of Nike Zoom Invincible Run Flyknit 2 shoes for repair/exchange since the soles cracked in less than 3 weeks. I originally purchased these shoes in the store and they were to be shipped to my home address and they never showed up. Nike made up all kinds of excuses about why they never showed up and one of the athletes told me it was due to a factory closing and this was affecting them US wide. To make up for this they sent me a replacement order free of charge and subsequently, a week later I received the original order. I promptly told Nike I received the original order and they said to keep them sorry for all the problems. Well I didn't need two pairs of the same shoe so I took them to the Nike store in ****** and traded in the original pair that I paid for and kept the free pair. Well the free pair soles fell apart and cracked so I called Nike and they sent me a return mail authorization and told me they would credit my credit card on file for $190 dollars. Well guess what they didn't credit me and kept my shoes. I have reached to Nike for resolution and they said since they were zero cost I get $0 back. This was misrepresentation by Nike and I would have never sent back the shoes if I knew they would steal them. I would have just kept them and glued the cheap sole material back together and moved on. Based upon the principal of this transaction I want my original shoes back or another pair sent to me. This is blatant stealing from Nike by the Nike athlete, *********************. I have even reached out to the Global VP of Sports Apparel at Nike, *********************** via LinkedIn with no response. Nike doesn't care to follow the rules or about customer service.*************************

  Business Response

  Date: 11/23/2022

  Dear ******,

  Thank you for contacting Nike through the Better Business Bureau.

  We are sorry to learn that your shoes from order C01046302832 or S015X000013B37X were flawed.

  In reference to your complaint, we are unable to exchange or refund courtesy items, because they were free.

  You originally contacted us regarding your order S015X000013B37X that had not arrived.

  We placed a reshipment order C01046302832 for you.

  However,you ended up receiving both orders.

  As a courtesy, we did not rebill you or request that you return the extra items to us.

  You then returned all items from one of the orders in-store and received a full refund or exchanged for store credit.

  Therefore,we cannot refund or exchange the free items, regardless of the reason.

  We apologize for the inconvenience this has caused.

  Sincerely,

  ******

  Nike

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** lost my package of a pair of shoes. I want a reshipment of the shoe. Not a refund as this shoe goes on sale periodically and it is essentially a lottery to be able to purchase them. They will be in stock on Friday and Nike claims they cannot help me with a reshipment.

  Business Response

  Date: 11/15/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the delivery of your pair of Nike Dunk High Women's Shoes. Taking a look on our end, I can see that your package has shipped, but there is no estimated delivery date. Unfortunately, we will be unable to process a new order and send a replacement pair of shoes for you, however I have processed a full refund back to the original method of payment, which is a **** card ending in **** for $132.94. Please allow 3-5 business days for your bank to process the return of funds.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:11/13/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nike order#G10085724337 Tracking number: ************ Delivered Date: Oct 6th,2022 First customer support date: Oct ******** Issue: I ordered many items but the shipping box is damaged and one item(just a 2-pair sock) is missing. I have reached out Nike on Oct 7th and they said they will reach out to me within 5-7 business days and i have never heard back from them. I have reach out to them on Nov 1st, 2022, they said they will issue the refund within 4 business days and I never got the refund since then. I already did my part during the past month and they never reach out to me which is very disrespectful and time comsuming.

  Business Response

  Date: 11/14/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with the delivery of your order. We are going to do some extra digging in to your order and its return status. We will reach out to you directly once we have looked in to your order with updates regarding your refund.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 11/14/2022

   
  Complaint: 18397059
  
  I am rejecting this response because:problem still remain unsolved
  
  Sincerely,
  
  *********

  Business Response

  Date: 11/30/2022

  Hi ******,
  Thank you for responding to our message.
  Taking a look at our records, I can confirm that a refund of $22.37 CAD was processed back to the original method of payment on 11/14/22. If you are unable to view the refund please work directly with your bank.
  Thank you again and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 12/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Jichao An

• Initial Complaint

  Date:11/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number: C01063582111 Order total: $382.69 Payment method: Paypal credit I placed an order on Nike website on 09/22/22. The order was to be delivered on 09/25/22. I never received the order. When I talked with customer service I was told the order will be reshipped. 2 weeks went by and I got no update, so I contacted again and I was told the order had been reshipped and I should receive an email. I never got anything and decided to contact customer service again. This time I was told the order has been made into a case and is under review, and I would receive an email. The email I got basically said we wont give you a refund because we have given you a refund in the past.

  Business Response

  Date: 11/14/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with the delivery of your order. Taking a look at our records, I can see that your order was successfully delivered on 9/25/22. Per our email to you on August 28, 2021 , we are unable to provide any additional courtesy refunds for Nike.com orders on this account. As this address has experienced multiple cases of missing shipments, we recommend you consider using a different shipping address or request your orders held at carrier hub where an ID would be required to pick up your shipment. We can no longer initiate any ******************* investigations or provide any further courtesies for packages sent to you. For further assistance you will need to contact and work directly with the carrier about your shipments status as Nike is unable to further assist. If you believe your order may have been stolen, we recommend you consider reaching out to local law enforcement.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike
  
  

• Initial Complaint

  Date:11/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the shoes off their website www unnikent.com the money was taken from me and I've tried to contact them several times they refuse to even reply. I want my shoes!!!!

  Business Response

  Date: 11/14/2022

  Hi Star,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your order. Taking a look on our end, I am unable to locate any orders linked to the information you provided, and because of that am unable to assist you. If you are able to produce a product number or an email that your order was linked to please contact Nike.com **************** at **************, any time from 4:00 a.m. - 11:00 p.m. Pacific Time, 7 days a week.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike 

  Customer Answer

  Date: 11/14/2022

   
  Complaint: 18395903
  
  I am rejecting this response because: I have shown all the proof and it isn't fair they got my money but I got none of the products I ordered 
  
  Sincerely,
  
  Star *****

  Customer Answer

  Date: 11/28/2022

  Here is the order numbers 

  Business Response

  Date: 12/07/2022

  Hi Star,
  Thank you for responding to our message.
  The order number you provided, TV2022110289011251897, is not an order number associated with or linked to any Nike orders. Because of that, we will be unable to assist you and suggest you locate and work with the original retailer you purchased the Nike shoes through.
  Thank you and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Nike customer service on 11/11 and spoke with ***** about my order I placed on 11/08 . The order was going to the incorrect address I called Nike as soon as the order was placed the rep advised the address can not be changed but the order can be held at a location near me with the shipping company and call Nike back . I asked the rep on the line I call Nike back not the shipping company she stated call Nike once the order ships. I got an update on 11/11 the order shipped when I called Nike back the first rep the call dropped the second rep asked did I have her on headphones because she could hear herself the third rep when explained what I needed the first thing she asked did you call the shipping company I asked for a supervisor and the rep ***** first said if you are ABLE to speak to one I asked what did she mean able she stated a call back because its a wait I stated I did not mind waiting she did said a sup was taking over the call then she changed it has to be a call back I asked for an address for a written complaint she stated Nike does not have an address I never got a supervisor never got my issue resolved with Nike had to call *** and pay more to get my item held with them . I chatted Nike also and refused the information saying a number or address is not available .

  Business Response

  Date: 11/14/2022

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the delivery of your Nike Dunk Low QS Men's Shoes. Once an order is placed, we are unable to modify the shipping address on it. Because of that, in the event that the incorrect address has been used, we suggest you contact the carrier and request that the shipment is held at a shipping hub for you to personally pick up. Taking a look at our records, I can see that the hold at hub request has been submitted and accepted, there is no further assistance I will be able to provide at this time.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 11/15/2022

   
  Complaint: 18394220
  
  I am rejecting this response because:as I statues their is a recorded call when I call right after placing the order and the representative of Nike said on the call to CALL NIKE I asked do I call Nike or the shipping company and she stated again to call NIKE. Not telling me that I would have to pay extra. The only reason the package is being held is because I called *** and had to pay . Nike did not assist in anyway as I told on the first recorded call. I asked on other calls to speak to a supervisor more than once and was refused and again I asked for address to make a written complaint and was refused . I was spoken to and treated as if I did not matter or as if I was told again by a rep of Nike to call Nike. I had to pay more and I had to handle my issue on my own.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 11/30/2022

  Hi *******,
  Thank you for responding to our email.
  Again, once an order is placed, we are unable to modify the shipping address on the order. If you notice that you added the incorrect shipping address to your order, you have until 30 minutes after the order was placed to cancel it and place a new one with the correct address. If the 30 minutes has passed, we will be unable to guarantee a cancel and you will need to work directly with the carrier if the package is shipped.
  Thank you again and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchased 2 pairs of shoes- separate transactions- earlier this year.-C00809239823 $108.72 (Kyrie Low 4)-C00804763179 S103.31 (Nike SB Nyjah Free 2)I returned them in October 2022, per Nike's 2 year warranty.Both were deemed by Nike's team to be manufacture defects, however they do not have the shoes to replace the originals.I am then seeking a refund for the defective products. Nike is only offering me a refund via gift card because they are having "errors" on their end, systematically.I do not want a gift card. I was told 3 times I would receive a call from a manager regarding the issue, and have not received one. I have followed up through the Nike app, via phone calls (where a manager declined to speak to me) and via email.I've spent HOURS of my time trying to resolve this and gotten nowhere. I do not want to commit to spending hundreds of dollars, because the company cannot issue a proper refund.I have, in writing, that a refund would be issued. Nike is failing to do so.

  Business Response

  Date: 11/14/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau regarding your orders.
  We're sorry to hear about the frustration and confusion caused with your refunds. Taking a look on our end I can see that both order C00804763179 and C00809239823 were placed over 6 months ago and paid for with Apple Pay. Because we are unable to determine the original card number used in the transaction, federal banking laws dictate that the refund must be processed in the form of a physical Nike Gift Card that is mailed to you. We have issued two gift cards for orders C00804763179 and C00809239823 for$103.31 and $108.72.  New gift cards are being shipped to: 
  926 *************************************** *************
  The gift card will be shipped ***** 2-Day.
  Thank you again for contracting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 11/16/2022

   
  Complaint: 18393176
  
  I am rejecting this response as I was told Id also receive at 20% off discount code. Please advise. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/30/2022

  Hi *****,
  Thanks for responding to our message.
  Taking a look at our records, I can see that you contacted us through a separate email and refused the 20% off promo code that was offered. Because of that, we will be unable to provide a discount code at this time. Keep an eye out on Nike.com for any available sales in items you're interested in.
  Thank you and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18393176
  
  I am rejecting this response because:

  this is false. I rejected the resolution proposal in its entirety, not just the discount code. Please do not take things out of context. I did not want my refund in the form of a gift card either. But after relentless back and forth, and false promises by Nike (still waiting on calls from 3 managers), I said Ill accept the giftcard form of refund and the discount code offered (20% off). 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/14/2022

  Hi *****,
  Again, because you contacted us through a separate email and refused the 20% off promo code that was offered, we will be unable to provide a discount code at this time. Keep an eye out on Nike.com for any available sales in items you're interested in.
  Thank you and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18393176
  
  I am rejecting this response because:

  Again, please do not pick and choose details to share and to omit. I declined the overall resolution proposal at the time, not just the discount code. Also, it was not via email; it was in your Nike app, via the customer service chat.

  But no worries; I got it from another Nike teammate, showing the lack of communication across the board, internally at Nike  

   

  Happy New Year.

  
  Sincerely,
  
  *************************