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Business Profile

Retail Sportswear

Nike Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,489 total complaints in the last 3 years.
    • 513 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/25/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of Nike air ********************* from the web site Nike.com for$140-$170 and received a tracking number and the package was delivered to ******** ****** on August 29,2022 2022-08-29 10:15 ****************************, [Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 10:15 am on August 29, 2022 in ****************************]. we live in *****, ********* not ******. I contacted the email I received about tracking number many times with no response. The email I received for tracking number was From **** <***************************. I don't know the physical address of Nike.com I just clicked the first address I saw. Please help. Thank You, *********************

      Business Response

      Date: 10/26/2022

      Hi *****,
      Thank you for contacting Nike through the Better Business Bureau.
      Taking a look at our records, I can see that there is no order for the ****************** High Dior linked to any of the information provided in the complaint, and because of that, we are unable to assist. If you have a specific order number that the shoes are linked to, please provide that or please contact Nike.com **************** directly at **************, any time from 4:00 a.m. - 11:00 p.m. Pacific Time, 7 days a week.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:10/25/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order C01003525645 on Nike website. For the order, the package never arrived to me because there is no tracking information all the time. Then I contacted the customer service for help and they told me the refund has been processed already, but I never received that even though the order status shows "Return complete". I am very confused and anxious. I need the money back to my original gift cards as soon as possible!

      Business Response

      Date: 10/26/2022

      Hello,
      Thank you for contacting Nike through the Better Business Bureau.
      Taking a look on our end, I can see that the order has already been refunded to a new Nike Gift Card that was sent to you on 10/21/22. However, as this order has been linked to fraud and is associated with an address that is known to be linked to reselling, we have placed the gift card on hold and you will not be able to use it.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:10/25/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order C01010923334 on Nike website. For the order, I never got the package because there is no tracking information all the time. Then I contacted the customer service for help and they told me the refund has been processed already, but I never received that even though the order status shows "Return complete". I am very anxious. I need the money back to my original gift cards as soon as possible!

      Business Response

      Date: 10/25/2022

      Hello,
      Thank you for contacting Nike through the Better Business Bureau.
      Taking a look on our end, I can see that the order has already been refunded to a new Nike Gift Card that was sent to you on 10/21/22. However, as this order has been linked to fraud and is associated with an address that is known to be linked to reselling, we have placed the gift card on hold and you will not be able to use it.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:10/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order C01050972069 on Nike website. For the order, it was never been shipped to me. When I checked the order status, it shows "Return complete", however, I never received the refund because the balance of original gift cards is zero. Then I contacted the customer service and they told me the refund has been processed already. It is very confusing. I am very anxious. I need the money back to my original gift cards as soon as possible!

      Business Response

      Date: 10/25/2022

      Hello,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      Taking a look on our end, I can see that your order was refunded back to the two Nike Gift Cards used on the order on 10/01/22. However, as the order is linked to fraud nd the address on the order is associated with known resellers, the gift cards have been placed on an indefinite hold.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:10/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order C01034116041 on Nike website. For the order, it was sent to wrong address. Then I contacted the customer service and they told me the refund has been processed already, but I never received that even though the order status shows "Return complete". I am very anxious. I need the money back to my original gift cards as soon as possible!

      Business Response

      Date: 10/25/2022

      Hello,
      Thank you for contacting Nike through the Better Business Bureau.
      Taking a look on our end, I can see that the order has already been refunded to a new Nike Gift Card that was sent to you on 10/21/22. However, as this order has been linked to fraud and is associated with an address that is known to be linked to reselling, we have placed the gift card on hold and you will not be able to use it.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:10/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order C01026721975 on Nike website. For the order, I checked the order status which shows "Return complete", however, when I checked original gift cards, the balance of them is zero. Then I contacted the customer service and they told me the refund has been processed already, but I never received that. I am very anxious. I need the money back to my original gift cards as soon as possible!

      Business Response

      Date: 10/25/2022

      Hello,
      Thank you for contacting Nike through the Better Business Bureau.
      Taking a look on our end, I can see that the order has already been refunded to a new Nike Gift Card that was sent to you on 10/21/22. However, as this order has been linked to fraud and is associated with an address that is known to be linked to reselling, we have placed the gift card on hold and you will not be able to use it.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:10/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dont even know where to start. Im completely frustrated with the draw system that Nike has in place. Why even go through this when you can simply make more pairs and everyone is happy?? The **** dunks dropped today and to my knowledge only **** pairs were made. ****?!?! Everybody knows that **** has a huge fan base, from current students to alumni and you only create **** pairs??? Making it **** near impossible to purchase the shoes. Then the rigged draw system that is supposedly put in place to prevent bots is trash!! Im positive that bots bought up the shoes, making a lot of alumni upset! What happened to going online or in the store and buying shoes the old fashioned way?? The whole draw system needs to go. Either make a decent amount of pairs or dont make them at all!

      Business Response

      Date: 10/23/2022

      Hi ********,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused while using the ***** app. Please know that detailed feedback like yours is both helpful and greatly appreciated. Regardless whether its positive or negative we truly appreciate your time to share your comments regarding *****. I have already forwarded your thoughts and feedback to Nikes leadership team, so they can directly benefit from your insights.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:10/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order: C01006456650 All items were returned, but only a partial refund was given. I contacted Nike customer service and they the return was received, but refused to refund the remaining $643.07. This is a formal request for refund for the returned products on order C01006456650.

      Business Response

      Date: 10/24/2022

      Hi ****,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      We're sorry to hear about the frustration and confusion caused with your return. Taking a look at our records, I can see that we only received 5 items from your order and you have previously been refunded $321. As a one-time courtesy, I have processed the remaining $493.27 of the refund back to the original method of payment. Please allow 3-5 business days for your bank to process the return of funds. Also, per our email to you on 5/31/22, we are unable to provide any additional courtesy refunds for Nike.com orders on this account. We can no longer initiate any ********* investigations or provide any further courtesies for packages sent to you. For further assistance you will need to contact ********* about your shipments status.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:10/21/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order through the ***** app which was supposed to be delivered on 10/19. I received an email stating that my order was delivered yet could not find the package. Contacted Nike and the ** rep told me that the *** delivery person probably marked the package as delivered and could still on his route. Still no package has shown up and upon contacting Nike today I was immediately sent an email saying they would not refund! I am DISAPPOINTED in the customer service from ********************** as no help was provided into my issue. *** says that only the shipper can request a claim/investigation for a missing package. How can I see what happened to the shipment when Nike wants nothing to do with helping investigate? I have no idea what to do, I cannot accept that Nike just sends a general email (talking about future returns?) when I am specifically dealing with never receiving something I PAID for. As a Nike supporter, it is sad to see how customers are being treated when spending our hard earned money with the company.

      Business Response

      Date: 10/23/2022

      Hi *******,
      Thank you for contacting Nike through the Better Business Bureau regarding your order.
      We're sorry to hear about the frustration and confusion caused with the delivery of your pair of Nike Air Force 1 '07 Premium Men's Shoes. Taking a look at our records I can see that your package was delivered on 10/19/22. Also, per our email to you on 10/21/22, we are unable to provide any additional courtesy refunds for Nike.com orders on this account. We can no longer initiate any ********* investigations or provide any further courtesies for packages sent to you. For further assistance you will need to contact ********* about your shipments status.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

      Customer Answer

      Date: 10/23/2022

       
      Complaint: 18296303

      I am rejecting this response because:

      I would really like for you guys to reconsider this! There is literally nothing that I can do because *** says I am not the shipper. I am being left with neither my shoes or my hard earned $150! I have no options because I an unable to start anything with the carrier since Nike is the shipper! I find it unacceptable that Nike is refusing to investigate and provide me my shoes. This is unfair to the consumer as I am being limited in the situation and I cannot do anything. I would hope such a organization would actually address the problem!


      Sincerely,

      *********************************

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $160 for AIR7C Men's sneakers for my middle schooler. My son wore the shoes only to school. He is not an athlete (i.e., he did not play soccer, basketball etc with those shoes). But in less than 2 months the tip of the right sneaker got torn up. Very disappointed. We buy Nike for its brand name. I sent the sneakers with certified mail to Nike for a store credit but they declined the request (on October 21) citing that "We have received your claim product and after a thorough inspection, we've determined the issue is a result of rubbing and/or friction consistent with normal wear and tear. This is not a material or manufacturing flaw per our return guidelines, and we're unable to issue a product voucher."The Claim Number: ******** How can a sneaker be rubbed while walking? I bet this is something they copy + paste in response to filed claims. I paid $160 for sneakers and $20 for certified mail. I want a store credit. Nothing else.

      Business Response

      Date: 10/23/2022

      Hi ******,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused with your denied claim. Unfortunately, we are unable to restart your claim and have our inspectors review your shoes again. However, I have attached a pre-paid shipping label to this email for you to send your shoes directly to me at Nike WHQ so I can personally inspect them. Once I receive the shoes and take a look at them, I will reach out to you directly with possible refund information.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

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