Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nike Inc

  1 SW Bowerman Dr Beaverton, OR 97005-0979

• 

  Nike Factory Store

  8200 Vineland Ave Ste 600 Orlando, FL 32821-6817

• 

  Nike Inc

  5555 St Louis Mills Blvd # 318 Hazelwood, MO 63042-4431

• 

  Niketown

  278 Post St San Francisco, CA 94108-5101

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  Nike Factory Store

  7475 N La Cholla Blvd STE 121 Tucson, AZ 85741-2343

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Nike member for over a year and this is my first issue. I ordered a baby it was $37 online i received the bag and it has $35 on the price tag. I called customer service and of course she said she was unable to do anything because she is unable to see the tag and I could take it to the store. First off this is an online order i shouldnt have to do anything in a store its only $2 but this is a company and the price should have been lower than the tag not higher i would like compensation for having to call in if not i will be returning the bag and never ordering from Nike again

  Business Response

  Date: 10/23/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to her about the frustration and confusion caused with the price of your Nike ******** Kids' Duffel Bag (25L). Taking a look at our records, I can confirm that the $37 you paid before tax for the bag is the correct price. However, as a courtesy, I have price matched the $35 you say is on the tag for the bag. I have issued a refund for your order. Your original method of payment was refunded a total of $2.20. Please allow 3-5 business days for your bank to process the return of funds.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 10/23/2022

   
  Complaint: 18292113
  
  I am rejecting this response because:

  First off I sent proof that the bag says $35 this not a courtesy to me at all the price shouldnt say cheaper than what was paid. The company should take accountable instead of saying its a courtesy. I will not be ordering for your company again.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worst customer service experience ever I have received 2 separate shipments of irregular shoes I have called and have talked to 2 different reps I was told that they were transferring me to a manager then it was put back in line on hold now 3 times and counting the reps are just picking up the phone and saying nothing even though I can hear all of the back ground noise. This is the worst customer service ever. I need to be contacted asap.

  Business Response

  Date: 10/20/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your pair of Nike ******************* Shoes. Taking a look at our records, I can see that we have facilitated an exchange for you and the new pair was delivered on 10/19/22. Unfortunately, because we have already completed an exchange, we will not be able to set up and initiate a new exchange. IF you do not wish to keep the pair you currently have and would like a new pair, we suggest you return the pair you currently have for a full refund and then create a new order.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought ****** sneakers at Foot Locker. Two months after purchase the sole on the outer part of the left shoe started coming off. Called Nike for exchange as they guarantee product for 2 years. They gave me label to send item to them and said I would get voucher for amount spent on item (claim#********) . I paid 17$ to send item. Got email a week later saying my claim was denied because there was nothing wrong with the shoes and that they were sending them back. I called again and said that the shoes do have the problem I said. They said they would do another inspection even though they no longer had the shoes (it was going to be based off of original inspection images). I said that didnt make sense but went through with it anyway as I did not have another option. They sent me email a few days later saying that the claim was rejected again. The next day I received the shoes back in a box. I took video of myself opening the box, pulling the shoes out and clearly showing that the sole was coming off of the shoe as I had originally stated in the claim. I emailed them the video along with images of the defect. I called again to see if they had seen the email. They said that the email with video did not matter as claim can only be done twice. I asked to speak to manager and they said manager was not available. I asked for manager to call me back and they said they could not do that. Basically, I paid 170$ plus tax on sneakers that fell apart within around 75 days while supposedly being guaranteed for 2 years, wasted 17$ on delivery, and thats just too bad for me. I have the video and images to show.

  Business Response

  Date: 10/20/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your claim. While we stand by the findings of our inspectors, I have attached to this email a pre-paid shipping label for you to send your shoes directly to me at Nike WHQ in *********, ****** for a one time courtesy second inspection. Once I receive the shoes and take a look at them, I will reach out to you directly with information regarding a possible refund.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 10/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the inspection findings correlate with the truth and complied with the warranty offered by Nike. I have already shipped the sneakers with the label.  
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 11/18/2022

   
  Complaint: 18248902
  
  I am rejecting this response because: This a follow up message in regard to the claim. Nike has not even contacted me since they received the sneakers on 10/26. Not an email or a phone call. Nothing. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 12/05/2022

  Hi ******,
  Thanks for responding to our email and our apologies for the delay.
  After receiving your shoes and personally inspecting them, I have decided to process a refund to you in the form of a digital Nike Gift Card for the **** of the shoes, $170. The gift card will arrive in your email within 24 hours.  Please be sure to check your spam and promotions folder if you do not see an email within this time period.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 01/02/2023

  Wanted to inform you that Nike did finally provide a gift card in the amount of the sneakers and I consider this resolves. Thanks you.

   

  ******

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a return on order C00665377226 on 8/23/2022, product was received on 9/2/2022 by processing department approved for return. They tried to refund the amount of $214.50 to the original form of payment on 9/8/2022 and was unsuccessful they claim. Did not contact me for over a month about the issue with the refund, so I reached out to them via chat on their site. Was told they could not refund and was sending the case to someone who could handle this, would take 3-5 days for someone to reach out to me. Will only offer me a gift card for the amount I paid. I have asked them on several occasions to replace the item they ignore the request and tries to force you to confirm your address for this gift card I have repeatedly told them I do not want. Very poor customer service on their part, I think they will not replace them because the item currently cost more than what I paid for them, so now I have to accept my money back on a card I can only use with you? for a product that failed in less than a year.

  Business Response

  Date: 10/19/2022

  Hi ****,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your refund. Taking a look at our records, I can see that your order was originally placed on 9/5/21. Because your order was originally place over six months ago, federal banking laws dictate that your refund be processed in the form of a Nike Gift Card. Looking at our records I can also see that the gift card was re-issued to your email on 10/11/22. Because of that, we will be unable to further assist with your refund.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 10/19/2022

  This is not acceptable at all, I asked several members of your elite nike team to replace the item. I told several of your elite team members I do not want your gift card to replace the item. None of your staff members ever answered my request to replace the item. Also I refused your offer of a gift card because  I did not purchase the item with a gift card and do not want to spend over $200.00 purchasing items I do not want or need. Also I have not seen any digital gift card in my email, I do not want it. Send me my product back and as I stated to your staff I will pay the return shipping cost.
  Complaint: 18243558
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  Business Response

  Date: 10/30/2022

  Hi ****,
  Thank you for responding to our email.
  Again, due to your order originally being placed over six months ago, federal banking laws dictate that your refund be processed in the form of a Nike Gift Card. Looking at our records I can also see that the gift card was re-issued to your email ********************** on 10/18/22 for $214.50. Because of that, we will be unable to further assist with your refund.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18243558
  
  I am rejecting this response because: Like I previously said to all your so called elite team members and also on this platform, replace the faulty item your company sold. Item did not even last a year.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/13/2022 order number C01111071435, I had a issue with the Nike website where it was not connecting to the site or processing my order for over 50mins. To the point where it passed midnight and we missed the cutoff time to use the UTLIMATE promo but the order went through, so I called the call center number and they advise they will send a email to a department to see if they can make a acceptation. Long story short, I continue to receive a email from a ****** at Nike Services saying due to my other accounts across they cannot ***** this request. I am not sure who they confusing me with, but this is the first time I placed a order with Nike, plus I just moved into this house so no sure if they talking about the pervious owner of this place but again this is not me, so I just asking for the company to help with this error and adjusting my order to the promo code.

  Business Response

  Date: 10/19/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused when attempting to apply the promo code. As a courtesy, I have retroactively applied the 20% off promo code to your order. Your original method of payment was refunded a total of $92.36. Please allow 3-5 business days for your bank to process the return of funds.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from Nike and ultimately ended up returning my items except for one pair of black air forces that I liked. Nike has a 60 day test period refund policy so I felt comfortable ordering these items to test them out. I returned my items on September 15th and it is now October 17th. It has been 32 days since. I have contacted Nike several times to try and get my money back but they continue to elongate my wait time by several days. Nikes elite team sent me an email saying they needed an additional **** days to locate the package as they cannot find it in their warehouse. Here is my return tracking number 1Z7V80869015013693. I used the tracking label they provide so I do not see why it would be lost unless *** delivered it to the wrong facility.I really hope you guys can help me resolve this as I could really use the money back and I have been waiting long enough. Thank you.

  Business Response

  Date: 10/18/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your refund. Taking a look on our end, I have verified that your refund requested was processed on 10/18822. Your original method of payment was refunded a total of $1,271.34.  Please allow 3-5 business days for your bank to process the return of funds.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a product, I got a confirmation number from Nike saying that I got the product. Now Nike is saying that they cannot deliver the product because its out of stock. I purchased the product the same day it came out. I never requested a refund Nike ensure a refund on their own.

  Business Response

  Date: 10/18/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused while placing a Nike.com order. Taking a look at our records, I can see that there are no recent orders under your email that have been cancelled. Because of that, we will be unable to assist or search our inventory for a possible replacement.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a pair of sneakers I bought within the last 6 months that had a manufacturing defect, and I sent the shoes to Nike claims, Claim Number: ********, but they denied my claim because they claim the shoe was over 2 years old, but I purchased the shoes brand new within the last 6 months. I would please like a merchandise credit for this item. Thank you.The denied shoes were not sent back to me, they were entered in the recycling program.

  Business Response

  Date: 10/17/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your denied claim. Taking a look at our records, I can see that your claim was denied because the shoes were manufactured over 9 years ago. The two-year warranty on Nike items begins when the shoe is manufactured, not when the shoe is purchased. Please note that we stand by our instructors finding and will not be able to restart your claim for you. Also, looking at our records I can see that your shoes were recycled at your request instead of being sent back to you when the claim was denied. Because of both of these facts, we will be unable to further assist with your claim.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 10/18/2022

   
  Complaint: 18232909
  
  I am rejecting this response because:

   

  i bought this shoe in the last year, its not my fault that i do not know when its made when shopping online, the listings dont show when a shoe is made. I want my original pair back if this claim is denied.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 10/02/2022 Amount: $64.50 Order number: C01083963215 ********************** told me that my printed return label would arrive today in the mail and I did not receive it.- *******

  Business Response

  Date: 10/17/2022

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with receiving a physical return label. Taking a look at our records, I can see that a new label was requested for you on 10/8/22. Please note that physical labels take **** business days to receive, and at this time only 5 business days have passed. Please remain patient and let us know if you do not receive the label after 10 business days from 10/8 so that we may further assist you if necessary.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 10/17/2022

  I forgot to mention. I spoke to customer service and they said they would send it overnight.

  - Jasmine 

• Initial Complaint

  Date:10/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned two pair of shoes from two separate shoe companies. *** sent the shoes to the wrong companies. Nike accepted the wrong shoe and refunded me my money. The other shoe company contacted me and sent the incorrect shoes back to me. I contacted Nike and Nike said they did not make that mistake and they had received the correct shoes. I told them that was not possible because I had the shoe and they had the other shoe from the other company. I asked for the shoe that was incorrectly sent to be sent back to me. Nike refunded me $135. The shoes Nike had accepted were $240. They told me they will not do anything and I have to take a $240 loss. That's not fair to me. I would like my shoes back so that I can send them back to the other company. I can send the Nike shoes back. Nike shouldn't make me take a loss on a shoe they are currently selling. They made a mistake just like ***, why am I suffering. I'm a small person and Nike's a big company and I'm suffering for a mistake Nike made.

  Business Response

  Date: 10/18/2022

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused by sending the incorrect shoes to our returns facility. Please note that we are not responsible for unauthorized returns on orders. If the mistake was made by **** then we suggest you work directly with them to file a claim for reimbursement.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 10/18/2022

   
  Complaint: 18227695
  
  I am rejecting this response because:

  I contacted Nike before the shoes were accepted. The other shoe company contacted me right away. Nike knew they had a more exclusive and expensive pair of shoes before accepting the return. I was told to wait 24 - 48 hours for someone to get back with me. No contact back. I contacted Nike again once the shoes arrived to them and my money was being refunded. I was still told to wait 24 hours for a return call or email. I gave Nike ample amount of time to catch the shoes before they received them. They also assured me that they had an inspector that would catch the mistake also. I was never given a call or email back until 2 weeks later after me calling repeatedly stating the issue even before they got the shoes. The issue is I called Nike before, during and after and they knew the mistake and still accepted the incorrect return and refused to send them back. The difference is Nike's shoe was worth $140 or less and the other shoe was worth $220 or more if someone could resell them. I don't even want that. I contacted Nike and warned them and they did nothing on every call, but tell me they gave me my $140 for a shoe worth $220 plus and say we will get back with you.

  
  Sincerely,
  
  *******************************