Business Profile

Retail Sportswear

Nike Inc

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Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,490 total complaints in the last 3 years.
513 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/14/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called Nike multiple times on a return asking for my full return as they told me the shoes sent back passed. I have been hung up on 3 times (2 times today) as they said they will only send money back to gift card after they explained I need to contact my bank and ask if they see Nike trying to refund back to original form of payment. The bank stated we never received any company trying to refund money and it not process to you. I personally will never wear a product that cannot full-fill their terms. Nike please send back my $190 that I paid for a shoe I no longer have and you have . I sent the shoes back via *** with tracking number - *****************
Business Response
Date: 10/16/2022
Hi ****,
Thank you for contacting Nike through the Better Business Bureau regarding your order.
We're sorry to hear about the frustration and confusion caused with your refund. Taking a look on our end, I can see that your order was originally placed on 1/8/22 and paid for with ApplePay. Due to federal banking laws, we must process your refund for $190 in the form of a physical Nike Gift Card that is mailed to you because the order is over 6 months old and we are unable to verify the original method of payment due to ApplePay. Because of that, we have refunded order C00738679851 to a gift card totaling $190. A new gift card is being shipped to:
40 ***************************************** *************
The gift card will be shipped ***** 2-Day.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer Answer
Date: 10/16/2022

Complaint: 18223964

I am rejecting this response because: I was told by your Nike reps that I should receive money back, when I called for the return they stated that I would receive return money to original form of payment. I will take a check 2 day mailed for the lies and inconvenience you have caused me. Please update your terms stating you no longer accept returns to original form of payment when they use Apple Pay. You cannot bully customers in to buying your product when you give ways to return and wrong follow your terms. Send a check or place back on original form of payment as I am out of the money, and have nothing. I do not want a gift card. I no longer will buy or wear a product that steals from the customer.

Sincerely,

*************************
Business Response
Date: 10/20/2022
Hi ****,
Thanks for responding to our email.
Thank you for taking the time to provide us with your feedback. We'll be providing it to the correct department and leadership teams. If you have any further feedback to provide, I'd be more than happy to capture this feedback and share it with the appropriate leadership team.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer Answer
Date: 10/26/2022

Complaint: 18223964

I am rejecting this response because: I do not accept the gift card. I would like my money deposited like stated in your terms of service back to my original form of payment

Sincerely,

*************************
Customer Answer
Date: 11/25/2022
I purchased Nike Jordan ***** 5s for $190 on 1/8/22. I read through the *** and it states that I was unable to return to the store because it has been past 60 days. I called Nike asking for my refund, they stated they tried to return the money to the card but since I used apple pay they could not refund to original form of payment. They told me the bank was rejecting my payment, so i called back Nike and the bank stated to Nike that they do not see any attempt to refund card.Nike said we just tried bank said we dont see. **** also explained to Nike they would NEVER not take money back.Nike stated there has been too many issues they would send a gift card. I asked for a check.They stated no we can only send gift card via regular mail.I said why no digital card. They said only via regular mail.I called multiple times trying to find someone to refund back to original form of payment. All said no. I finally received the card after a couple weeks of waiting. Today Black Friday I went to the Nike store gift card in hand going to get my brother, his kids and sister some stuff because Nike Store had a 30% ENTIRE PURCHASE, which I waited 35 mins to get into the store. After waiting in the checkout line for 1hr48mins hand all items to cashier asked for payment. I handed him the gift card and asked an associate for a razor to scrape off the **** as the card was never used. He went to use it and stated the card is saying you don't have sufficient funds,try it again, I got this directly from Nike.He tried again and once again 'NOT ENOUGH SUFFICENT FUNDS".I walked out with nothing, I called Nike's first I spoke to hung up on me putting me on hold 7min.I called back again and the spoke to a lady who made a comment " I have a lot more common sense,Nike isnt bad" I said the snotty comment I heard you. She took the gift card number and asked a team who she said would get back to me via email in 5-7 days. I said i lost out on the 30% and you all made me look like a fool.
Business Response
Date: 11/28/2022
Hi ****,
Thank you for contacting Nike through the Better Business Bureau.
We're sorry to hear about the frustration and confusion caused with your Nike Gift Card. I have sent a new digital Nike Gift Card for $190 to your email ******************** The gift card will arrive in your email within 24 hours. Please be sure to check your spam and promotions folder if you do not see an email within this time period.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer Answer
Date: 11/29/2022
Complaint: 18463432

I am rejecting this response because:I lost out on 30% store wide because of your gift card you sent was completely empty. I would like to be compensated for my loss of 30% store wide purchase, my loss of time spending waiting for the gift card when I first asked if you send a gift card why you cannot send it via email. I also lost time and frustration you caused as your mistake wasted a lot of time including your own store. Please send a 30% discount for ste/store wide so this can be back to where it was from the beginning before you all caused this issue.

Sincerely,

*************************
Business Response
Date: 12/08/2022
Hi ****,
Thanks for responding to our message.
The Nike Gift Card that you received had a balance of $0 because a Chargeback was filed while the gift card was being shipped to you. Also, because there was no orders successfully placed while the Black Friday deals were active, we will not be able to provide a replacement 30% promo code.
Thank you for contacting Nike and have a great day.
Sincerely,
******
Nike
Initial Complaint
Date:10/13/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. I am trying to make a purchase from nike.ca and I literally can not order. It always cant process order or payment rejected. No matter what Card or whose card i use it wont work. I tried multiple people in my household no body cant get an order through. Im assuming my address was flagged for some reason. *** made orders and returns a year ago. I also contacted nikes customer service they said they would provide a response but they havent and that was a year ago or something. I want my address unflagged if that is the issue.
Business Response
Date: 10/13/2022
Hi *******,
Thank you for contacting Nike through the Better Business Bureau regarding your order.
We're sorry to hear about the frustration and confusion caused with your return. We are going to do some extra digging in to your order and its return status. We will reach out to you directly once we have looked in to your order with updates regarding your refund.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer Answer
Date: 10/13/2022

The response is not in regards about a return its the fact I cannot order anything on the site. I want this issue fixed
Initial Complaint
Date:10/12/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the 22nd of September 2022, I sent a pair of defective Nike shoes back to Nike. As soon as I sent them I realised that I had left my orthotic insoles in the shoes. I immediately reached out to Nike and spoke with a representative who marked it as urgent and escalated it to Nike assist to get my insoles returned to me. A day later, I received an email from **** of Nike assist who assured me that the relevant Nike warehouse teams had been notified and that my insoles would be returned to me once the shoes were received. A few days later, I got confirmation that the shoes had been received via the generic Nike Return email. It's now been 3 weeks later and I still have not received my insoles back. I have called Nike every day for the past 3 weeks, as well as replying to the original Nike assist email multiple times asking about tracking information for the insoles and was ignored. The numerous Nike reps I spoke with have all escalated the case several times and marked it as priority, assuring that someone would reach out to me regarding the case. I got an email on the 9th on October from a "*******" of Nike Assist who basically said that he could not promise that they would send the insoles back and offered a very vague unhelpful response that was completely antithetical to what **** told me on the 22nd of September when she said that she would be contacting the warehouse in ADVANCE of the shoes return to let them know the insoles were in there. I replied to both those Nike assist emails and got no responses. I NEED my insoles as I can not wear shoes without them and am going out of the country tomorrow for my birthday and to ******* the following week. I bought a brand new pair of Nike shoes to replace the defective ones and can't even wear them because I have no insoles. PLEASE help with this situation.Case Numbers are as follows: ******** and ********
Business Response
Date: 10/13/2022
Hi ******,
Thank you for contacting Nike through the Better Business Bureau.
We're sorry to hear about the frustration and confusion caused with returning your insole with your shoes. I have contacted the appropriate teams within Nike to see if we can find the insoles you sent over with your return. There is no guarantee that we will be able to locate this item, however, as soon as I have any updates for you, I will be sure to let you know.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer Answer
Date: 10/13/2022

Complaint: 18204636

I am rejecting this response because: I dont really understand how you wouldnt be able to guarantee considering **** contacted the warehouse team well in advance of their arrival meaning they should have instantly sent them as soon as they finished inspecting the shoes.

Sincerely,

**************************
Business Response
Date: 10/19/2022
Hi ******,
Thank you for responding to our email.
Again, I have contacted the appropriate teams within Nike to see if we can find the insoles you sent over with your return. Please note that there is no guarantee that we will be able to locate this item, however, as soon as I have any updates for you, I will be sure to let you know.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Initial Complaint
Date:10/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: 9/22/22 Amount: $643.07 Online order supposed to been one pair of Nike shorts, gray, two pair of Nike pants, red and blue, two pair of shoes, gray air, Jordans & black Nike air forces a total of five items I purchased these items from nike.com when the items came it was totally different from what I purchased. I returned the items using the tracking number that Nike provided. Also in the chat one of the representatives stated that I would be getting my full refund for the items once they arrive back to the warehouse upon arriving back to the warehouse with all of the notes on the account the return was denied I contacted my bank and the bank told me to contact BBB to complete my dispute. I am going to upload pictures of what I received. Also pictures of the chats between me and the representative. I also uploaded the return shipping label that was used to return the product back to Nike warehouse. I will also put the *** tracking number in this box as well as the order number Nike order number: C01063691909 *** return tracking number: 1Z7V80869003443107
Business Response
Date: 10/13/2022
Hi ******,
Thank you for contacting Nike through the Better Business Bureau regarding your order.
We're sorry to hear about the frustration and confusion caused with your return. Taking a look at our records, I can see that your return of the 5 items from your order was denied because we received non-Nike items and Nike items that were well-worn, older than 2 years, and not linked to your order. If you would like to receive a refund for the remaining 5 items on your order, please use the pre-paid shipping label attached to this email and be sure to include only the items on the order you would like to return for a refund.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Initial Complaint
Date:10/10/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a Nike alpha fly next % that was released in December 2020 the shoe sole split. I sent the shoes to Nike they have a 2 year spand for defects. The shoe has a 8/30/20 date marked inside. The problem is the shoe was released in December. I only use these shoes to run in and when the sole split I requested to defect them out and sent them to Nike. They have denied my claim and I spent $275 for these shoes I only run in.
Business Response
Date: 10/12/2022
Hi ********,
Thank you for contacting Nike through the Better Business Bureau.
We're sorry to hear about the frustration and confusion caused with your Nike Claim. We are unable to re-start or re-submit it, however I have attached a pre-paid shipping label to this email for you to send the shoes directly to me at Nike WHQ in *********, ****** so I can personally inspect them. After I receive them and take a close look at them, I will reach out to you directly with information regarding a possible refund.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer Answer
Date: 10/31/2022

Complaint: 18191828

I am rejecting this response because:

Item was received yesterday. Waiting for Steves call .

Sincerely,

*******************************************
Customer Answer
Date: 11/07/2022

Complaint: 18191828

I am rejecting this response because:

They have my running shoes and never received a call. They were $275 shoes, I need my item back to even close this.
Sent from my iPhone

Sincerely,

*******************************************
Customer Answer
Date: 11/14/2022
***** from Nike took very good care of me. Problem resolved !! Thank you bbb!!
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted an exchange (C01037320230) for a larger size sneaker. I dropped off the size that was too small to *** in a sealed, taped box. I initially received notification my return was received and expected by new size (O2128265923) to ship. After 1.5 weeks of simply showing the status, I first chatted customer service. Eventually I learned the refund was denied because there were no shoes in the box once processed.1. I did not receive notification by email or call that the return was denied until I contacted Nike to inquire.2. I dropped off a sealed package containing an unworn pair of sneakers to *** within 24 hours of them being delivered, using Nike's pre-paid packaging, returnable box, reinforced by tape. I'm not liable for a box that was tampered with either by *** or Nike personnel AFTER I dropped it off.3. I have chatted and called customer service multiple times to get this issue resolved. After 2 hrs of holding, I was told only a Supervisor could resolve it, and I would receive a call back in ***** hrs but could not be provided with a timeframe or any detail on when I might expect a call (and therefore could make sure my phone was accessible. I did not receive a call within 48 hours so I called back. I missed a call due to work. No voicemail, no contact info were left. I called back again and was told I would receive a call that day between preferred hours given - nothing. At this point, I am out ****** and don't have the sneakers I ordered. I have been ordering from nike for 7 years, and there has never been an issue with any shoe that I returned or exchanged.This has been awful customer experience trying to get this resolved by your athletes who have no actual authority to resolve issues and supervisory team that feels no urgency to resolve customer service issues. Accounting for my purchase history, it is clear that I did not return an empty box and the either *** or Nike personnel stole the sneakers. I'd like a refund or the sneakers I ordered.
Business Response
Date: 10/10/2022
Hi *******,
Thank you for contacting Nike through the Better Business Bureau regarding your orders.
We're sorry to hear about the frustration and confusion caused with your pairs of **************** SE Big Kids' Shoes. Taking a look at our records, I can see that we received an empty box instead of the initial pair of shoes from order C01037320230. Because of that, your return was denied and the exchange did not go through. However, as a one time courtesy, I have processed your return and exchange. You will receive a separate email with tracking information once the new exchange order has shipped.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer Answer
Date: 10/10/2022

Better Business Bureau:

I have reviewed the esponse made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I appreciate the resolution but am disappointed in Nike that this jad to be escalated through BBB.

Sincerely,

******* Gellermoore
Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed order #C01041491271 on September 16 2022. The order was shipped on September 18 via Lasership out of *********. On September 20, the package reached my local Lasership facility in ****. For the next 6 days, there was no movement on the package whatsoever until September 26 at 8:35 pm, the tracking number was randomly updated as "Delivered". Nothing was delivered to my house that day, and I assumed, perhaps they marked as delivered and were going to delivered the next day. I waited all day, double checking the security camera on my porch but nothing was ever delivered. I filed a claim with Lasership who told me they would look into the issue. After a couple days, they said they could not locate the package and the only option was for me to contact Nike directly. I did that and spoke to a representative who told me they would investigate and they should have a resolution within 3 days. They then emailed me 3 days later and told me that because in November of 2021, when ***** misdelivered and subsequently losing my shoes, Nike issued me a refund for that issue, that they would not issue me a refund for this completely unrelated issue that is also no fault of my own. I purchased the item from Nike, the carrier that they used LOST the package, and I am being forced to just deal with it! That is absolute robbery from Nike! What does it matter that ***** delivered packages to the wrong house previously causing me to lose my shoes! That is not my fault. It is not my fault that Lasership lost this package! I should not have to be in the position of just losing my money and shoes because of it! I've attached a screenshot of the tracking information from the shoes that Lasership lost that shows the package was never loaded on to a delivery truck, put out for delivery not shows proof of delivery, and a second screenshot showing a second pair of shoes I ordered from Nike, shipped with Lasership that shows they take a photo when they do actually deliver a package.
Business Response
Date: 10/10/2022
Hi ***********
Thank you for contacting Nike through the Better Business Bureau regarding your order.
We're sorry to hear about the frustration and confusion caused with the delivery of your pair of Nike Dunk Low Retro Men's Shoes. Taking a look at our records, I can see that your order was successfully delivered on 9/26/22. However, because you have indicated that you did not receive the shoes, I have processed a refund as a one time courtesy. I have issued a refund for your order. Your original method of payment was refunded a total of $118.25. Please allow 3-5 business days for your bank to process the return of funds.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a pair of KD Trey * VIII EP 'White ******* They are in great condition as I sparingly wear them and I obsessively take care of my sneakers. I was putting them on the other day and a part of the tongue ripped off, so now there is a chunk taken out of the top of the tongue. I am hoping there is some H3230343734383934393*H product protection that can help with this as I have no idea why a tongue would rip the way it did from simply pulling it to put the shoe on. It clearly is some sort of product. This is not something brought about through wear and tear otherwise I wouldn't be requesting any product guarantee. I have contacted H3230343734383934393*H through chat online and they were unwilling to help, instructing me to contact corporate but I am unable to find a way to contact corporate directly. It is beyond the time frame to return them to Dicks Sporting Goods.
Business Response
Date: 10/10/2022
Hi ****,
Thank you for contacting H3230343734383934393*H through the H33373*363*343*313639H.
We're sorry to hear about the frustration and confusion caused with your pair of KD Trey * VIII EP 'White ******* Attached to this email I have provided a pre-paid shipping label for you to send the shoes directly to me at H3230343734383934393*H WHQ in *********, ******. Once I receive them and personally inspect them, I will reach out to you directly with information regarding a possible refund.
Thank you again for contacting H3230343734383934393*H and have a great day.
Sincerely,
******
H3230343734383934393*H
Customer Answer
Date: 10/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

I am wondering if i'd be able to get a replacement more so than a refund?
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I AM A LONG TIME CUSTOMER OF *************************** is a brand new complaint. I was given (Gifted) a brand new pair of Nike Air *** but they were a size too BIG and I needed to get them sent back and replaced or something equivalent; they were worn 2 or 3 times.The Nike line I contacted DOES NOT RESPOND?(KEEP IN MIND THAT THIS IS A ****************) I recently had a matter that I contacted you with that was resolved but I asked specifically that I hear from them. This did NOT occur.I would need to receive a pre paid label and ship the relatively NEW AIR *** TO them for replacement/ credit etc.I seem to be spinning my wheels since all efforts made ARE NOT RESPONDED TO?i NEED TO HEAR FROM NIKE, **** asap.THANK YOU.
Business Response
Date: 10/13/2022
Hi ******,
Thank you for contacting Nike through the Better Business Bureau.
We're sorry to hear about the frustration and confusion caused with your Nike shoes. Taking a look at our records, I can see that the pair you initially sent us has been inspected and you were sent a Digital Nike Gift Card for $200. If you have another shoe that you believe to be flawed and you purchased them directly from Nike, please give us a call at **************, any time from 4:00 a.m. - 11:00 p.m. Pacific Time, 7 days a week and we would be happy to assist with a return and refund. If you purchased the shoes from an authorized retailer, please visit claims.nike.com for more information on how to set up a warranty claim inspection.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer Answer
Date: 10/13/2022

Complaint: 18176997

I am rejecting this response because: The response illuminates that NIKE is using Artificial intelligence. I know I specifically outlined that THIS WAS A NEW MATTER? I ATTACHED A PHOTO AND ONCE AGAIN INDICATED THAT THIS IS A **************** AND THAT THERE IS NO SUCH PERSON AS *******. I AM ONCE AGAIN SHOCKED THE **** CORPORATION THAT HAS A TRADEMARK "JUST DO IT" CAN'T JUST DO IT. IN FACT THEY DO NOT SEEM TO BE ABLE TO READ? ONCE AGAIN, NIKE INC HAS RISEN TO THE POINT WHERE THEY DON'T HAVE HUMAN BEINGS TRYING TO RESOLVE ANYTHING? ONCE AGAIN THIS LONG WINDED ORDEAL IS REJECTED. I AM REQUESTING EXECUTIVE ESCALATION.

Sincerely,

***********************
Customer Answer
Date: 10/19/2022
BBB- Nike DID NOT address my request or complaint but somehow responded to a previous complaint despite my illuminating THAT THIS IS A **************** SEVERAL TIMES OVER A 2 WEEK PERIOD.
THEY CLEARLY DID NOT READ THE COMPLAINT.
AT THIS TIME, IN THIS NEW MATTER,I HAD REQUESTED THAT SOMEONE CALL ME OR AT THE MINIMUM SEND ME A PRE-PAID LABEL (FOR THIS BRAND NEW NOT YET ADDRESSED MATTER) FOR A GIFT PAIR OF NEW NIKE RUNNING SHOES i HAD RECEIVED*. UPON MY RECEIVING A LABEL,i WILL SHIP THESE OFF AND REQUEST AN ACKNOWLEDGMENT AFTERWARDS. (UPON THEIR RECEIPT OF RUNNING SHOES)
(*SINCE i DO not HAVE A RECEIPT, THEY WILL BE ABLE TO CONFIRM UPON RECEIPT.)
I HOPE THIS CAN BE CONVEYED TO THEM ASAP.
THE RESOLUTION IS NIKE EMAILING ME A PREPAID LABEL.
MANY THANKS.
******
Business Response
Date: 10/30/2022
Hi ******,
Thank you for responding to our email.
Again, if you have another shoe that you believe to be flawed and you purchased them directly from Nike, please give us a call at **************, any time from 4:00 a.m. - 11:00 p.m. Pacific Time, 7 days a week and we would be happy to assist with a return and refund. If you purchased the shoes from an authorized retailer, please visit claims.nike.com for more information on how to set up a warranty claim inspection.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer Answer
Date: 10/30/2022

Complaint: 18176997

I am rejecting this response because: NIKE DID NOT address or resolve issue.

Sincerely,

***********************
Customer Answer
Date: 11/04/2022
Yesterday I SENT product at my own EXPENSE SINCE THIS MATTER HAS BEEN GOING ON TOO LONG.
the CLAIM # IS 66820158.
NIKE SHOULD HAVE IT BY MONDAY OR TUESDAY.
SINCE THIS SPECIFIC COMPLAINT HAS DRAGGED ON AND I HAVE OPTED TO SHIP TO THEM AT MY EXPENSE, I'D LIKE NIKE TO PLEASE EXPEDITE THIS MATTER AS SOON AS POSSIBLE AND ACKNOWLEDGE SAME.
Business Response
Date: 11/15/2022
Hi ******,
Thank you for responding to our email.
Taking a look at our records, I can see that your claim was denied because we cannot accept claims for items due to size or fit. Our claims process is only for items that *** have a material or manufacturing flaw and were purchased at an authorized third-party Nike retailer. Please note that we stand by the conclusion of our inspectors and that your shoes have been returned to you with tracking number 390509662230.
Thank you and have a great day.
Sincerely,
******
Nike
Customer Answer
Date: 11/15/2022

Complaint: 18176997

I am rejecting this response because:
AFTER VOLUMINOUS RESPONSES THAT WENT ON FOR OVER A MONTH, I HAD NO CHOICE BUT TO SHIP BACK AT MY OWN EXPENSE.
ON ONE PREVIOUS OCCASION (COINCIDENTALLY THIS YEAR )THEY DID NOT QUESTION THE SUSPECTED DEFECT. NIKE HAS CHOSEN TO HAVE ME SHIP THE SHOES BACK AT MY EXPENSE AND THEN TELL ME THAT THE SHOE INSPECTORS DO NOT WARRANT REPLACEMENT DESPITE MY EMPHATIC OBSERVATIONS THAT MY FEET WERE IN PAIN AS A RESULT OF THE MANUFACTURE DEFECT.
THIS WHOLE PROCESS FROM START TO FINISH WILL ENGENDER MY DECISION TO NEVER PURCHASE NIKE SHOES AT ANY TIME IN THE FUTURE.

Sincerely,

***********************
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A pair of Nike football gloves were purchased for $60 along with an extended warranty for $8.99 on 9/7/2021. The gloves tore at the seams and are defective. I reached out to Nike and filed a warranty claim #********. I paid $4.60 to ship the defective gloves back. I was told the claim was denied because the tag installed by Nike on the inside of a pair of sports football gloves was worn off, despite the gloves coming apart at the seams. This is another example of the gloves being defective if the tag wore off after less than 2 months of use. I have made multiple attempts via phone and chat with Nike customer service trying to speak to a manager to get this resolved. Nike should stand behind their product and workmanship, it appears they will not approve the warranty claim due to the poor quality of the item. It was nothing at the fault of the consumer.
Business Response
Date: 10/06/2022
Hi ******,
Thank you for contacting Nike through the Better Business Bureau regarding your Claim.
We're sorry to hear about the frustration and confusion caused with your pair of ******************** Gloves. While I cannot re-start your claim, attached to this email I have provided a pre-paid shipping label to have your gloves sent directly to me at Nike WHQ in *********, ******. Once I receive them and inspect them, I will reach out to you directly with information regarding a possible refund.
Thank you again for contacting Nike and have a great day.
Sincerely,
******
Nike
Customer Answer
Date: 10/06/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory at this time. Do I need to include the details of the BBB claim? I want to ensure the worn off interior glove label is missing due to regular wear and usage. The gloves have already been inspected and the claim as you know was denied because the label was unreadable. I want to be sure this will not be a concern with a new claim.

Sincerely,

***************************

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