Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nike Inc

  1 SW Bowerman Dr Beaverton, OR 97005-0979

• 

  Nike Inc

  917 Lighthouse Pl Michigan City, IN 46360-3462

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  Nike Factory Store

  2210 Tanger Boulevard #225 Gonzales, LA 70737

• 

  Niketown

  278 Post St San Francisco, CA 94108-5101

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  Nike Inc

  4536 CUSTER DRIVE HARRISBURG, PA 17110

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 0/21/22, I placed an order for Vapor Edge Pro Cleats. On 9/23/22 I receive an email that my order was not forgotten. On 9/27/22 date of expected delivery, I receive an email that my order is delayed. Several calls to customer ******************** and no definite answer of what is going on. 10/3/22, my final call to cancel order and the representative informs me they have them in stock and the order must've gotten stuck. She cancelled and reordered the cleats with 10/6/22 delivery. Well here we are on 10/5/22 and my order is "still preparing to ship" Call again to customer service and now I am being told that even thought the website says IN STOCK, that does NOT mean they have them. They can be in the process of being shipped to the warehouse. Sorry but to me then that item is NOT IN STOCK. Nike.com has the worse customer service and none of them have idea about what's going on. Needless to say, I can see at this point my order will not be coming like scheduled for the second time. At this point, my son will probably not even get these cleats for the current season as expected. Great job Nike.com for caring about your orders and customers.

  Business Response

  Date: 10/06/2022

  Hi *******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the delivery of your pair of Nike Vapor Edge Pro 360 (Team) Men's Football Cleats. Taking a look on our end, I can see that we have submitted a cancellation request for your original order C01061482596 and it has been completed. Please note that because the item never shipped you were not charged so there is no need for a refund. Also, I can see that your new order C01097350755 has successfully shipped and has am estimated delivery date of 10/6/22. Because of those two order statuses, we will be unable to further assist at this time.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:10/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair shoes ordered #C01074753126 on September 30 I received a confirmation email saying the order was completed. I received another email on October 2 saying my shoes still have shipped but they would be. On Oct 4 I received email said the order was canceled. Which is false advertising

  Business Response

  Date: 10/06/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the pair of **************** Women's Shoes. Taking a look at our records, I can see that we are completely out of stock for that shoe in your size so we are unfortunately we are unable to provide a pair. Also, because the item was never shipped, you were not charged for it and therefore we are unable to provide a refund for your order.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18169997
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************. Because he just stated the obvious. He never addressed the fact the shows was in my cart I paid for them.They processed it like they had the shoes in stock and then send several emails stating  the order was confirmed and give a order number. Which is false advertising this is unacceptable because I was not in a bid for them i actually purchased because they said they were available  a big difference. They didnt even offer anything other then their  out of stock which I already knew when I filed the complaint ??????

• Initial Complaint

  Date:10/03/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/25/2022 I ordered 2 pairs of shoes for my son, Order # C01001638032. One pair was delivered without an issue by Fed Ex on 8/28/2022. The other pair was shipped via ********* and was never delivered. It supposed to be delivered initially on 8/29/2022 and was last scanned in ********** on 8/28/2022, not too far away from me (I am in *************). It has not been scanned since then. I finally spoke to someone at ********* who said they consider it lost, but only the shipper (Nike) can file the claim etc. I have contacted Nike 4 times about this. The first time I contacted them, they stated that they escalated it and someone would email me within 2 days so I could have the shoes re-shipped to me. I waited a week and was never contacted. The second time I contacted them, I was told the same thing again. I waited another week and no one ever contacted me. The third time I called them and I was told that the note from the person "working on the case" said that I had to wait for the shoes to be delivered before I could get a refund. I had to explain that the shoes would never be delivered because ********* says they are lost. The person again tells me they will email this person and I will be contacted in two days. Well, I waited another week and of course, no one contacted me. I reached out to them yet again today and I was told the same thing, that someone would contact me in two days. When I explained that I was tired of being told his because no one ever follows through and I wanted to speak to a manager or supervisor, the person refused and disconnected. This is not acceptable. The package has been lost for over a month, no one ever contacts me like they say they will, no refund has been provided, they refuse to let you talk to a manager or supervisor, and of course now the shoes are out of stock and I can't find them anywhere. I will never purchase directly from Nike again because they do not address problems with their shipments, everyone else does.

  Business Response

  Date: 10/04/2022

  Hi ******,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the delivery of your pair of Nike Force 1 Fontanka Little Kids' Shoes. I have issued a refund for your order. Your original method of payment was refunded a total of $67.50. Please allow 3-5 business days for your bank to process the return of funds.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I purchased my child a Jordan ******** for almost 78 dollars,however the bag thread is literally unraveling which made the ******** look horrible. Anyway I took the ******** back and because I didnt have the receipt I was only offered ***** back which I had to spend that day. The quality of the bag was not to par so I dont want to purchase another thing from them. I was treated so disrespectful that I just walked out . The manager didnt try to accommodate me at all. I was just looking to replace the ******** but she acted if she didnt want to even do that . This situation was not about money. My child needed a better ********. She was extremely rude and didnt allow me to speak to anyone else. Constantly saying you should have kept your receipt. Now I want a refund for the disrespect and inconvenience.

  Business Response

  Date: 10/05/2022

  Hi Wakenya,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your backpack. Attached to this email I have provided a pre-paid shipping label for you to send the backpack directly to me at Nike WHQ in *********, ******. Once I receive them, I will personally inspect it and reach out to you directly with information regarding a possible refund.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order number is G10023669678 In January 2021 I ordered a pair of Nike Zoom Span 3 shoes. After wearing the shoes I noticed that there was a defect of the shoes when walking in them. I reached out to nike.com and told them my issue. I received the shipping label and sent the shoes back to your facility on July 21st 2022. After that I've received an email to fill out my banking information so that I can obtain a refund. I filled out my banking information and sent it back to the link that was provided to me which was eshop.com. I was told that the refund should take approximately 10 to 14 days to reach my bank account. I waited patiently for my refund and I did not received it. On numerous occasions I would contact the Nike headquarters using the ***** toll free number. I would speak to various customer service reps and told them my information and the situation they all told me they will look into it and get back to me but nobody did. I finally got frustrated and sent a email to the Nike customer service department to get some answers. I was corresponding with the customer service agent by the name of **** from the Nike assist department. She advised me that Nike did submit the funds and it should be in my bank account. She then told me to contact my bank to verify if the funds were deposited in my account. I called my bank and I verified with them if any such funds were deposited by Nike or eshop.com. the bank advised me that there was no records of any deposits from Nike or eshop.com. I relayed this message to ****. She then advised me that she would need a document from my bank stating that no funds were deposited in my bank account. I contacted my bank and spoke to a representative and told them what Nike was asking me to provide. The bank told me they do not provide such documents. Now today on October 3rd 2022. Nike ****** said they will not refund me. I sent them my defective shoes and now I'm out $122.00. This is very bad business. Please help.

  Business Response

  Date: 10/06/2022

  Hi *****,
  Thanks for responding to our message.
  Taking a look on our end, I can see that our team reached out to you on 9/21/22 regarding your experience. If you have any further questions, we suggest you reply directly to that email.
  Thank you again and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 10/07/2022

   
  Complaint: 18158387
  
  I am rejecting this response because: Nike customer service reached out to me today and they said after their investigation they did not refund me. They said they will try to refund me using eshop world. I did this process before and no luck. I would like to have a certified cheque be sent to my house in the amount of $122.22. The amount I paid for my shoes. I have attached the response they had sent me. Please note I paid $122.22 not $118.65 as they said in their email.

   

  Thank you.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/13/2022

  Hi *****,
  Thank you for responding to our email.
  Taking a look on our end, I can see that we have refunded your order back to the original method of payment. Because of that, we will be unable to further assist.
  Thank you again and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 10/20/2022

   
  Better Business Bureau:
  

  Hi there Thank you so much in helping me receive my refund from Nike. You're hard work really paid off and I appreciate the help. Have a great day!
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 pairs of shoes from Nike online, and after the order was confirmed and I got an email stating so, I received another email hours later from Nike saying they cancelled one of the shoes I ordered because it was out of stock. I paid roughly $60 for these shoes (Nike Court Vision Low Next Nature). I reached out to customer service and asked if there was anything they could do to fix this issue, and I was told it was sold out and there was nothing that could be done. I then asked if there is any way to get the same pair of shoes, and I was sent a link to the exact same pair of shoes I ordered that were canceled, the only difference was the price was $70 rather than $60. This made it clear to me that the shoes were not sold out, and they instead chose to no longer sell it at the promised price after the order was placed and confirmed.

  Business Response

  Date: 10/03/2022

  Hi *********,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with your pair of Nike Court Vision Low Next Nature Women's Shoes. Taking a look on our end, I unfortunately found that we are completely out of stock for that shoe in a size 6.5 so I will be unable to provide a pair for you. Also, because you were not charged for the item since it never shipped, we will be unable to provide a refund for the shoes.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18157665
  
  I am rejecting this response because: The shoe is not sold out on the website and is still available for purchase. 
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is the issue: i sent order C00909018802 for a refund. however, i included the wrong shoes. i included order C00830537262 in the box that i sent back. I accidentally sent two pair of shoes (one under my wife's account - *****************************, and one under my account ***************************). The refund went through under my wife's account as they were the correct shoes. But the second pair C01002586884 were received by nike. I have the copy of the duplicate tracking numbers shipped and delivered to nike. I just want the shoes back for C01002586884 or a refund to my account. nike will not help me. *** contacted them multiple times along with my wife. attached is the *** label, and 4 separate chats with nike doing nothing.

  Business Response

  Date: 09/29/2022

  Hi ****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused with your pair of Nike Air Force 1 Low Retro QS Men's Shoes. I have issued a refund for your order. Your original method of payment was refunded a total of $158.25. Please allow 3-5 business days for your bank to process the return of funds.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******

  Customer Answer

  Date: 09/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They deliberately let bots control there sneaker release and jam all circuits so the regular person can't get, then they resale for ridiculous price. Then Nike will release later to drive up more money. This is price gouging at the highest level

  Business Response

  Date: 09/29/2022

  Hi *****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused when attempting to place an order on the ***** app. Please know that detailed feedback like yours is both helpful and greatly appreciated.  Regardless whether its positive or negative we truly appreciate your time to share your comments regarding *****. I have already forwarded your thoughts and feedback to Nikes leadership team, so they can directly benefit from your insights.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED A NIKE RUN ***LE WATCH 7 IN FEBRUARY 2021 SPECIFICALLY FOR THE NIKE RUN ***. ABOUT A MONTH AGO, THE *** STOPPED WORKING PROPERLY. I TOOK THE WATCH TO ***LE 3 TIMES TO RUN DIAGNOSTICS AND TRY TO RESET IT. AFTER MULTIPLE ATTEMPTS TO FIX IT WITH ***LE, THEY DIRECTED ME TO CONTACT NIKE AS IT ***EARED TO BE AN ISSUE WITH THE *** AND NOT THE WATCH ITSELF. I SPOKE TO A REPRESENTATIVE AT NIKE ON SEPTEMBER 24TH, AND THEY INFORMED ME THAT I WOULD BE CONTACTED IN 3-5 BUSINESS DAYS. I INFORMED THE REP THAT I HAD A RACE ON OCTOBER 9TH AND WAS HOPING TO GET A QUICK RESOLUTION TO THE ISSUE. I CALLED NIKE BACK ON SEPTEMBER 28TH TO SEE IF I COULD GET TECH SUPPORT SO THAT I COULD CONTINUE USING THE WATCH TO TRAIN. THE ****** REPRESENTATIVE THAT I SPOKE TO ON SEPTEMBER 24TH SUGGESTED THAT I GO BACK TO ***LE AND BUY ANOTHER WATCH, AND RETURN THE ONE THAT IS FAULTY. I FOUND THIS SOLUTION TO BE LESS THAN ACCEPTABLE, AND WAS UPSET THAT IT WAS EVEN OFFERED AS A SOLUTION. AFTER WAITING ON HOLD FOR 30 MINUTES, THIS WAS UNACCEPTABLE IN MY OPINION. IF THE *** IS FAULTY, I FEEL THAT SOMETHING SHOULD BE DONE BY EITHER NIKE OR ***LE, BOTH COMPANIES ARE BENEFITTING FROM THIS CO-BRANDED ITEM, AND NEITHER COMPANY HAS BEEN WILLING TO OFFER A REASONABLE RESOLUTION TO MY ISSUE. I HAVE VIDEO OF THE PROBLEM, AND HAVE SPENT MANY HOURS ON HOLD AND IN STORE TRYING TO FIX THIS ISSUE BUT NO ONE CAN SEEM TO HELP.

  Business Response

  Date: 09/29/2022

  Hi ****,
  Thank you for contacting Nike through the Better Business Bureau.
  We're sorry to hear about the frustration and confusion caused when you attempt to complete a run on the *** app. Taking a look on our end, I can see that a member of our ********* reached out to you via email on 9/28/22. We recommend respond to that email and working with them for further assistance in getting your app working properly again. We will not be able to provide the best or proper assistance here through the Better Business Bureau.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of the new Nike Adapt BB version 2 when they first came out in 2020. After two years, the left shoe completely died and would no longer turn on. I tried to fix it myself but had no luck. So I purchased a new pair at Nike.com on May 20, 2022. The new pair was $250. After only 3 months, the same exact thing happened. The left shoe died and would not even turn on. So this time I called Nike. The costumer service representative said that the item was eligible for a return, and that when I returned them the company would look them over, and that if they determined that yes, the left shoe was not working, then the company would either (1) repair them and send them back to me, or (2) give me a new pair and refund me the difference between the cost of the pair I bought and the current cost of the shoe. I sent the shoes in, and after three weeks the same shoes were returned to me with a note that said "After careful inspection, we've determined that the item does not meet our refund policy, so we are sending them back to you." I tried using them again, and there's no difference at all. The left shoe is still dead. So obviously the inspection was not careful enough. If my return was rejected because the shoes were manufactured more than two years ago (and I don't even know if that's the case) then why is Nike selling shoes that old without at least warning us that if the item stops working after 60 days we're stuck? I can understand with regular shoes, perhaps, but these shoes have batteries and a motor. If you're going to sell items such as these, you need to be willing to step up and make it right if the item breaks down after only a few months of use. I'd like either a full refund from the company or a new pair of shoes. Maybe the third time would be the charm.

  Business Response

  Date: 09/28/2022

  Hi ****,
  Thank you for contacting Nike through the Better Business Bureau regarding your order.
  We're sorry to hear about the frustration and confusion caused with the return of your pair of Nike Adapt BB 2.0 Basketball Shoes. Attached to this email I have provided a pre-paid shipping label to send your shoes directly to me at Nike WHQ in *********, ******. Once I receive them, I will personally inspect them and reach out to you directly with information regarding a possible refund.
  Thank you again for contacting Nike and have a great day.
  Sincerely,
  ******
  Nike

  Customer Answer

  Date: 09/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************